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Excelsior Hotel

83, boulevard de la Grotte, 65100, Lourdes, France
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1 room 1 adult
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44 Reviews from our TripAdvisor Community

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Australia
1 review
1 of 5 stars Reviewed October 6, 2015

We just spent two days out of a planned 3 day stay at this revolting hotel. It is nothing as shown online and is extremely dated. Our room had 3 spiders in two days, all of which were still on the wall from being squashed despite the room being 'cleaned'. Our sheets were full of little black bugs and were... More 

Helpful?
Thank M L
Muscat, Oman
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 26, 2015

The most beautiful Hotel in the Pyrenees Mountains with closest proximity to the Grotto of Lourdes and the Sanctuaries....The Front office Manager - Mr. Nicolas was very kind and hospitable. He made sure that all our needs were catered to and that we were absolutely comfortable during our 8 days stay. The Housekeeping girls were very efficient...The Hotel is situated... More 

Helpful?
Thank Darryl R
London, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 14, 2015

Stayed here with 2 friends on a stop over from a hiking trip in the Pyrenees. Staff were fantastic - very friendly and helpful. They happily stored bags for us for 5 days while we were hiking. Rooms were slightly old fashioned, but that didn't bother us at all (I have seen some people's reviews highlight this as a huge... More 

Helpful?
Thank Emma G
Chicago, Illinois
1 review
5 of 5 stars Reviewed June 8, 2015

If you are interested in caring and excellent service this is the place to be. They treat you like family. I spent 2 weeks at this hotel and found the experience to be the best I have received in my world travels. From the front desk to the restaurant and concierge. All excellent. I had an unexpected health issue and... More 

Helpful?
Thank Jane D
Zemst
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 18, 2015

The situation of the hotel is perfect. But, this is really not a 3 stars. Maybe 1 star. Dirty old rooms (we've changed our room after 1 day). So poor breakfast, and you can't choose your place in the restaurant (you're assigned to a table -we changed it every morning, because we received a small table against the wall- and... More 

Helpful?
Thank Nicolas U

Travelers are raving about these Lourdes hotels

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 14, 2014 via mobile

Basic but very adequate hotel. Ideally situated for shops and grotto. Staff very accomodating and helpful. Breakfast was very nice continental style. Nice bar area to sit and have a drink. Rooms were cleaned daily and looked after. The hotel is very dated but thats what makes it appealing and they have kept all original features and maintained the character... More 

Helpful?
2 Thank brianath
Cardiff, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 2, 2013

Stayed here again after 3 years, not much changed, Nicolas and reception as good as before, waiting staff much better, Ate here lunch and evening meals, perfectly adequate. Room was clean and made up every day, bathroom entirely acceptable, so no complaints, very handy for the entrance to the Sanctuaries. If you go looking for a reasonable budget hotel it... More 

Helpful?
1 Thank BernardBaeten
Jupiter
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 1, 2012

I recently stayed here for a week with a small group I was leading! The location couldn't have been better! We all loved the incredible basilica views! The staff treated us like family - Nicholas and Karine couldn't have been nicer or more helpful! Dinner each evening there was a delicious feast! Everyone in my group wants to come back!... More 

Helpful?
2 Thank Karin C
Mumbai (Bombay), India
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 30, 2012

Well, w estayed here for about 2 days on June 1st..the staff were very courteous But the rooms were not well maintained with the unclean upholstery and the floor carpet in the washroom was stinking..This was in the case of a few rooms on our Floor..However the staff at the restaurant and the food was very good...

Helpful?
1 Thank Hafele
Glasgow, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 24, 2012

When we go to Lourdes we don't often look for luxury as it isn't the most relaxing holiday, but we don't like to rough it either! It was very misleading as the photographs online made it look fantastic and new, but when we got there it was totally run down. There were cobwebs and dust everywhere, along with an old... More 

Helpful?
1 Thank Adriana T
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