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Excelsior Hotel

83, boulevard de la Grotte, 65100 Lourdes, France
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Excelsior Hotel
Best prices for: 1 room 1 guest
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Ranked #143 of 195 Hotels in Lourdes
A recent review
5 of 5 stars Reviewed June 14, 2014
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36 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW

The situation of the hotel is perfect. But, this is really not a 3 stars. Maybe 1 star. Dirty old rooms (we've changed our room after 1 day). So poor breakfast, and you can't choose your place in the restaurant (you're assigned to a table -we changed it every morning, because we received a small table against the wall- and... More 

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Senior Contributor
21 reviews 21 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 14, 2014

Basic but very adequate hotel. Ideally situated for shops and grotto. Staff very accomodating and helpful. Breakfast was very nice continental style. Nice bar area to sit and have a drink. Rooms were cleaned daily and looked after. The hotel is very dated but thats what makes it appealing and they have kept all original features and maintained the character... More 

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Cardiff, United Kingdom
17 reviews 17 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 2, 2013

Stayed here again after 3 years, not much changed, Nicolas and reception as good as before, waiting staff much better, Ate here lunch and evening meals, perfectly adequate. Room was clean and made up every day, bathroom entirely acceptable, so no complaints, very handy for the entrance to the Sanctuaries. If you go looking for a reasonable budget hotel it... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2012

I recently stayed here for a week with a small group I was leading! The location couldn't have been better! We all loved the incredible basilica views! The staff treated us like family - Nicholas and Karine couldn't have been nicer or more helpful! Dinner each evening there was a delicious feast! Everyone in my group wants to come back!... More 

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Mumbai (Bombay), India
16 reviews 16 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 30, 2012

Well, w estayed here for about 2 days on June 1st..the staff were very courteous But the rooms were not well maintained with the unclean upholstery and the floor carpet in the washroom was stinking..This was in the case of a few rooms on our Floor..However the staff at the restaurant and the food was very good...

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Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 24, 2012

When we go to Lourdes we don't often look for luxury as it isn't the most relaxing holiday, but we don't like to rough it either! It was very misleading as the photographs online made it look fantastic and new, but when we got there it was totally run down. There were cobwebs and dust everywhere, along with an old... More 

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Travelers are raving about these Lourdes hotels

Cork, Cork, Ireland
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 17, 2012

this hotel is ok but the food is horrible and the beds arr very old and uncomfortable.The staff in the hotel have very poor english.I would stay there again,the only thing in its favour it is that it is really near the grotto

Was this review helpful? Yes 2
Stockholm, Sweden
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 13, 2011

The Excelsior Hotel is an old hotel really just steps away from the entrance to the area of the cathedral and grotto. The front desk staff were all very pleasant and kind and spoke good English. Our double room was dated but it was clean and comfortable and very very spacious, especially by French standards. We also had a very... More 

Was this review helpful? Yes 4
London, United Kingdom
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 9, 2010

Reception, Nicolas and colleages friendly, spoke fairly good english, but ok as I speak fluent french, Room dated but spotlesssly clean except for water stains in ceiling (under roof) corridors peeling wallpaper. Would have been acceptable but for the rudest frenchman I have met in 40 years of travelling in france on duty in the breakfast room. I actually went... More 

Was this review helpful? Yes 3
Barcelona, Spain
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed October 26, 2009

Rated as 3 stars, its 1.5 to 2 stars at best (on a good day). Great location and very courteous front desk staff. However the rooms leave much to be desired. Very stuffy, and cramped. Dated everything, Beds old and uncomfortable, 13 inch color TV in the room. Bathrooms were basic, old fixtures and not in the best sanitary conditions.... More 

Was this review helpful? Yes 4
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