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Excelsior Hotel

83, boulevard de la Grotte, 65100 Lourdes, France
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41 Reviews from our TripAdvisor Community

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Traveler rating
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here with 2 friends on a stop over from a hiking trip in the Pyrenees. Staff were fantastic - very friendly and helpful. They happily stored bags for us for 5 days while we were hiking. Rooms were slightly old fashioned, but that didn't bother us at all (I have seen some people's reviews highlight this as a huge... More 

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Chicago, Illinois
1 review
5 of 5 stars Reviewed June 8, 2015

If you are interested in caring and excellent service this is the place to be. They treat you like family. I spent 2 weeks at this hotel and found the experience to be the best I have received in my world travels. From the front desk to the restaurant and concierge. All excellent. I had an unexpected health issue and... More 

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Zemst
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 18, 2015

The situation of the hotel is perfect. But, this is really not a 3 stars. Maybe 1 star. Dirty old rooms (we've changed our room after 1 day). So poor breakfast, and you can't choose your place in the restaurant (you're assigned to a table -we changed it every morning, because we received a small table against the wall- and... More 

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Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 14, 2014

Basic but very adequate hotel. Ideally situated for shops and grotto. Staff very accomodating and helpful. Breakfast was very nice continental style. Nice bar area to sit and have a drink. Rooms were cleaned daily and looked after. The hotel is very dated but thats what makes it appealing and they have kept all original features and maintained the character... More 

Was this review helpful? Yes 2
Cardiff, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 2, 2013

Stayed here again after 3 years, not much changed, Nicolas and reception as good as before, waiting staff much better, Ate here lunch and evening meals, perfectly adequate. Room was clean and made up every day, bathroom entirely acceptable, so no complaints, very handy for the entrance to the Sanctuaries. If you go looking for a reasonable budget hotel it... More 

Was this review helpful? Yes 1
Jupiter
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 1, 2012

I recently stayed here for a week with a small group I was leading! The location couldn't have been better! We all loved the incredible basilica views! The staff treated us like family - Nicholas and Karine couldn't have been nicer or more helpful! Dinner each evening there was a delicious feast! Everyone in my group wants to come back!... More 

Was this review helpful? Yes 2
Mumbai (Bombay), India
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 30, 2012

Well, w estayed here for about 2 days on June 1st..the staff were very courteous But the rooms were not well maintained with the unclean upholstery and the floor carpet in the washroom was stinking..This was in the case of a few rooms on our Floor..However the staff at the restaurant and the food was very good...

Was this review helpful? Yes 1
Glasgow, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 24, 2012

When we go to Lourdes we don't often look for luxury as it isn't the most relaxing holiday, but we don't like to rough it either! It was very misleading as the photographs online made it look fantastic and new, but when we got there it was totally run down. There were cobwebs and dust everywhere, along with an old... More 

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Cork, Cork, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 17, 2012

this hotel is ok but the food is horrible and the beds arr very old and uncomfortable.The staff in the hotel have very poor english.I would stay there again,the only thing in its favour it is that it is really near the grotto

Was this review helpful? Yes 2
Atlanta, Georgia
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed August 13, 2011

The Excelsior Hotel is an old hotel really just steps away from the entrance to the area of the cathedral and grotto. The front desk staff were all very pleasant and kind and spoke good English. Our double room was dated but it was clean and comfortable and very very spacious, especially by French standards. We also had a very... More 

Was this review helpful? Yes 4
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