Our room was not very nice, and the service was terrible. They advertise secure parking, but have none (or at least that was what they told us). When we went down for the breakfast we had already paid for, there was no food available because it had all been consumed by a tour group. There was no attempt to replenish... more

We stayed in this hotel last month and I found thought it was fine. First the good points – The location was excellent, - The room I had was clean and comfortable (but nothing special) - The hotel presented well and didn’t feel ‘tired’ or look shabby On the downside - The car park was incredibly tight– I couldn’t manoeuvre... more

Average for cleanliness, service, location, value and rooms. I would just like to advise travelers to avoid using the front office safety deposit box because it is not reliable. more

We arrived in Lourdes through the airport which is shared by Lourdes and Tarbes. The taxis are also specific to either of the two places. There are also very few, even within Lourdes. There were only 3 taxis on hand for a plane full of people when we arrived. People ended up sharing, but others had to wait for more... more

We stayed in the Mercure Lourdes Imperial for three nights. it is definitely one of the better hotels in Lourdes. Amidst the religious kitsch shops this hotel offers a nice haven of calm and tranquility. The staff are very friendly. The room had a decent bathroom and well-functioning airconditioning. Plus points : good location (5 min walk from the Grotto... more

The room that we were allocated to in this hotel was the second smallest hotel room that we have stayed in in Europe to date. However, the room offered a spectacular view of the river and the Pyrenees. The bathroom reminded us more of a three star than a four star hotel (which the hotel professes to be). In addition,... more

The hotel is in a good central location and I booked the hotel thinking that it is going to be good. I checked into the hotel and went to my room. Although the room looked decent, it was a lot smaller than a lot of the 3* hotels I've stayed before. I opened the bathroom and I was put-off by... more

Another spotlessly clean Mercure Hotel. Only 3 blocks walking to the religious shrine. Ask for a room overlooking the river. Pleasant & helpful staff, who spoke English, like most Mercure Hotels. I would only recommend Lourdes if you are visiting for the religious significance, which is an entirely different matter. However, the town immediately surrounding the shrine, is a depressing... more

My wife and I stayed for 3 nights - the rooms are small but very clean small balcony on some floors - what made this hotel special was the staff - especially front desk - were very helpful and friendly, all spoke excellent english - would certainly stay here again more