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Mercure Lourdes Imperial

3 Avenue du Paradis, 65100 Lourdes, France
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1 room 1 guest
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Mercure Lourdes Imperial
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191 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Travelers are raving about these Lourdes hotels

4 of 5 stars
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4 of 5 stars
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4 of 5 stars
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Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Got a lovely room on the fifth floor overlooking the river with a balcony. Really nice, clean room. Bed was comfortable and air con effective. Had a kettle and a fridge and a good size telly. Only a ten minute walk at a leisurely stroll to the grotto and loads of cafes nearby. Staff very helpful and pleasant. Parking costs... More 

Was this review helpful? Yes
Philippe R, Directeur général at Mercure Lourdes Imperial, responded to this review

Hello, thank you so much for your geat comment. Hope to welcome you again. Best Regards, Philippe Rancoule, General Manager, Mercure Lourdes More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 24, 2015

Stayed here with family (3 adults ) for 2 nights. Was a very good experience. We.were given a New renovated room on the 4th floor..I think this New renovated room made a good difference. Breakfast fast was superb with a large selection of items. Room was.large.and clean. Service was very good. Sergio and the lady at the desk. Were.most.pleasant and... More 

Was this review helpful? Yes
Philippe R, General Manager at Mercure Lourdes Imperial, responded to this review

Dear Patrick, so glad that you appreciate so much your stay at the hotel. The team is very pleased to read such comment and will welcome you again with a great pleasure. Best regards, Philippe Rancoule, GM Mercure Lourdes More 

Tel Aviv, Israel
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 13, 2015

We spent two nights at the hotel. Old-fashioned hotel. Rooms in need of renovation. Dinner at a low level. Breakfast poor. Hotel is centrally located. Very good internet connection. I would not give the hotel 4 stars

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Philippe R, General Manager at Mercure Lourdes Imperial, responded to this review

Hello. Thank you for your comment. The rooms hotel are currently under renovation but floor by floor. And in order to avoid any clients disagrements, we proceed when the hotel is empty, it means during the winter. Don't hesitate to ask for a new room next time and we apologize again about your last stay. At your disposal, Philippe Rancoule,... More 

Jakarta, Indonesia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 28, 2015

I do think this is the best hotel in town. Located in center, walking distance to the Cathedral. Breakfast is great. Although the bathroom is a bit small but room comfort is decent. Leave the hotel early in the morning to catch the train to Paris and the staff do offer to call the taxi which is very helpful.

Was this review helpful? Yes 1
Philippe R, General Manager at Mercure Lourdes Imperial, responded to this review

Hello, thank you so much for your nice comment on the hotel. It would be a pleasure to welcome you again. Best regards, Philippe Rancoule, General Manager MercureLourdes imperial. More 

Berwick on Tweed, null, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 24, 2015 via mobile

Clean hotel. Comfortable beds and clean fresh sheets. Nice coffee. Helpful notice board for pilgrims. Helpful staff. Nice foyer and dining room. Evening menu expensive for quality of food served. What about vegetarians! Great waitress. Good wine. Hotel needs refurbishment. Stayed in much better Mercure hotels than this. Hardly any hangers. 1 chair for 2 people? No safe? No iron... More 

Was this review helpful? Yes 1
Philippe R, General Manager at Mercure Lourdes Imperial, responded to this review

Hello. Thank you for your feed back and encouraging comments about the staff. Some rooms are newly renovated. Sorry for your disapointment about the details in the room and the non-vegetarian menu in the restaurant. Don't hesitate to ask the restaurant and reception desk the next time. Your remarks will help us to improve our service. Hope to see you... More 

Makati, Philippines
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 8, 2014

Good accommodation! Although needs refurbishing... Helpful staff! Nice breakfast. Centrally located but not so near the grotto, so if you want to be near, there are other nice hotels nearby that I have stayed that are just as good. Have stayed here several times. Would recommend the hotel.

Was this review helpful? Yes 2
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