We have never given a "terrible" review before and we hasten to say that this hotel could have received an "average" or even a "very good" if not for the fact that the management were very rude to us and left us with a poor impression. Our family room was large; the only criticisms would be that lighting was very... More

OK, after choosing this hotel, and booking through the Albi tourism office (side note: I advise this, they gave us free wine, maps, and tickets) I was a little nervous reading the reviews, particularly about the hotel owner's demeanor. We came into the bus/train station, rolled our luggage through town, found the hotel with our map, and were warmly greeted... More

Of the options this was chosen and probably rightly as the competition expensive. However for the size of the room and difficulty of stairs etc this is overpriced. It is also very hard to find as the city centre road system is difficult. It's right in the heart of the city so a good location.

We booked this hotel on line, whilst staying Carcassone. It looked lovely, and we felt it would suit all our needs whilst in Albi. On arrival we were met with a rude, sharply spoken owner who demanded payment immediately. At any other time we perhaps would have walked away, however we had been travelling for some time and just put... More

I was disappointed to find out on arrival at this hotel and requesting airconditioning and paying top price, we were given a non-airconditioned room. Then handed a paper with house rules, telling us NOT to open windows after dark or early morning because of mosquitoes, no loud discussions in the courtyard, not to listen to tv with windows open, not... More