We had no choice but to choose this hotel as we were unaware that congress were in town and most hotels were booked out and as we arrived late to the info centre 100m away with our tired 3yo son we learnt that this hotel had two rooms left at 120euro a night so we grabbed it.. We first had... more

Nancy is worth seeing. Place Stanislas, some great Art Nouveau buildings, Excelsior Brasserie and wonderful countryside. But this supposed 4 star hotel trades on location alone. Inside, the 250 euro rooms facing the square are tired, and the 120 euro rooms utterly dire. Head for something modern instead, use the money you save to sit in the Stanislas Place with... more

This is not a 4 star hotel. The room was hot, the decor tired, the pillows were probably the most uncomfortable I have ever tried. The service was poor-they watched as we struggled through the entrance with our bags and our baby, they made no apologies for our broken air-conditioner, they forgot to send up our room service coffee. For... more

I booked a 2 nights stay in a tour in Alsace Lorraine. Reserved the special package that includes breakfast and one 4 course gourmet dinner. Arrived in the hotel at check in time,2 pm.Deluxe room was ready. Normal bed,not even queen size.Faces a very busy street,and as I am a light sleeper...Asked to change for a "superior room". Not as... more

I live and Work in Nancy, and can talk easily about the 'grand Hotel de la Reine', as my company usually send customers in this very Hotel. There are only two 'Four stars Hotels' in Nancy, this one and a very small but very charming one, unfortunately I could not find it on the Trip advisor website : l'hotel d'Haussonville.... more

I have stayed a night in this hotel ; very difficult to park the car, because of the pedestrian place, service is very limited, smile at front desk is optionnal !! Lobby, corridors and rooms really need some huge renovations. Probably never renovate since 20 years... Very bad value for money, and not really a good souvenir. more

Visited Nancy for the first time during an extensive business trip in Spain and France in September 2003. From the various websites I searched on, The Grand seemed to be the best bet, albeit it a tad pricey. My first impressions were that it was in a fantastic position right on the Place Stanislas, adjacent to a beautiful park and... more

Dommage que l'hôtel soit aussi endommagé ! Les réceptionnistes rattrapent le coup, heureusement =) more