No major problems with this hotel. The decor is faded - but that was so in all other similar priced hotels. The room was hot with no air conditioning and the bathroom was tiny. But otherwise it was clean and comfortable and staff were helpful. Don't bother with the parking, it's tiny and it was full so I didn't even... more

What a huge disapointment to find what a dump Carcassonne is. I have been to various destination in France and love the Country deeply. Cacassonne has so much to offer, underneath the dirt and the grime. Le Cite is such a spectacular and magical place to visit but all we could see was the total unkept condition of the whole... more

booked in for two nights, we couldnt believe how bad the room and general appearance of the hotel was.The beds were dirty ,the sheets unchanged from last guests. The hotel was tatty and the promised parking was like an advanced driving course just to get into the garage, when in couldnt get out. Carcassone was a lovely town with plenty... more

I am a bit confused by the negative reviews, here. We stayed 2 nights and had a nice CLEAN room. (the beds could have been better) The staff was very helpful, the room was nice, with a view of the Midi canal. The food was good. I would stay here again, anytime. I am a travel agent and was in... more

Everything everyone had written before was true. Why hadn't I consulted Trip Advisor before? Will definitely do so before booking anything again. The hotel was dreadful or at least the rooms were, and very expensive into the bargain. Quite the most horrible and depressing hotel we have ever stayed in. Can't believe I am saying this, but actually the meal... more

should have known when we were asked to pay up front (without seening the rooms ) would have ran out . a kip , was expecting to see them to rent by the hour . more

It was so disgusting and stank so much in the most hideous dirty bathroom ever, that the kids REFUSED to go in there in the morning even to brush their teeth! They said it smelt like a wet pet had been into a public toilet! Just DON'T go there! Our family toured from New Zealand in Europe for 3 months... more

This hotel was recommended to us by a 'friend', so ignored negative reviews. What a mistake. We booked via the internet. The only room available was a three bedded one. We asked for a canal view, we got a brick wall. Just imagine, if you found a spare room. you had a few odd bits of furnishing and an apprentice... more

Arrived at the hotel, thought looked ok for 3* from outside..... then went in! Receptionist not in uniform, hotels of 3* status usually provide uniform for staff from past experience, she was polite, but could have been the cleaner for all we knew! The lift is just big enough for 2 people with small luggage, so my friend and I... more