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Kyriad Carcassonne Ouest - La Cite

Allee Gilles Personnier De Roberval, 11000, Carcassonne, France
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1 room 1 adult
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Kyriad Carcassonne Ouest - La Cite
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161 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

When you enter into the room, you realize that the cleaning is abscent (mostly in the carpet). The furniture is old and not well treated. A change should be necessary to attract more visitants. In my opinion, the value of the hotel, doesn't belong to three-stars hotel. I won't come back.

Helpful?
1 Thank floreta18
Prades, France
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed December 23, 2015

Poor service and they keep taking money from our bank account using our debit card. We booked half board on 10th November for night of 10th December 2015. We arrived and the unhelpful woman at the desk said we were not booked despite us having the paperwork, that we had to pay again for the money they had taken from... More 

Helpful?
Thank Caroline66500
Nadine F, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear O'callaghan We have already discussed this inconvenience you have had with me and also with my manager Priscilla. She explained that there was an error regarding the date of stay, 10/11 instead of 10/12 and we apologize again. Know that your card bancairea been credited back as we have seen before and we have offered you breakfast for the... More 

Travelers are raving about these Carcassonne hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 23, 2015

The hotel was clean, with the essential facilities and being close to the airport was also very convenient . Not too far from the Bastide and Cite, easy drive and buses very regular (only be aware of walking out of the hotel as it's surrounded by busy roads). Very close to the hotel the best "Patisserie/Boulangerie with fresh baguettes and... More 

Helpful?
1 Thank Margarida L
Nadine F, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Chers clients Merci pour votre commentaire sur votre séjour à l'hôtel. C'est un réel plaisir de satisfaire notre clientèle et... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 22, 2015 via mobile

Lovely welcome at reception on our arrival, excellent English spoken and went through all details thoroughly , we were given lots of information about the hotels services and the local area , we couldn't have asked for better , we were even given a map of the area an told how to access public transport etc. when we went to... More 

Helpful?
1 Thank Kath S
Nadine F, réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear customers, We thank you for your opinion because your satisfaction is our priority. We hope to see again you in our hotel Best regards More 

Antwerp
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 15, 2015 via mobile

We stayed here with 3 for 1 night en route to Spain. The receptionist was very friendly. Upon entering the room we saw they put an extra bed for the third person. There was only 10cm or so left to move through the room. The bed was also broken but when I complained about this it was immediately changed by... More 

Helpful?
2 Thank Olivier84
Nadine F, réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Madam, sir, Thank you for having announced us your comments. We wish that your stay is the most pleasant possible, that is why with our new team of cleaning, we make since a daily check of our hotel. By hoping to see again you soon in our establishment, Very cordially More 

Massiac, France
2 reviews
2 of 5 stars Reviewed June 5, 2015

we paid for a double room and were given the key. I found the room, opened the door, and a couple already in bed jumped up in shock! I checked the room number on the way out, and saw that the staff had made a mistake! I went back to reception, mentioned the mistake and we were given another room.

Helpful?
Thank Jocelyne R
Nadine F, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear Madam, I am so sorry for the inconvenience met during your arrival. There was an informatic error, what caused this concern. We apologize to you and hope nevertheless that the services of the hotel gave you satisfaction. Best regards, Priscilla More 

Preston, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 13, 2014

We were re-booked here from another hotel that we had actually booked. The hotel was perfectly situated for the airport and not wanting to travel into the city for an evening meal, were looking forward to a pleasant evening meal and a drink of wine. Not to be. The restaurant was shut. The bar was shut. The room was ok,... More 

Helpful?
Thank Gill D
Nadine F, Directeur général at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Cher Monsieur , Merci d'avoir partager votre ressenti sur Tripadvisor, En effet le restaurant est fermé le Week End pendant... More 

Whitby, Canada
Level Contributor
603 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
4 of 5 stars Reviewed September 9, 2014

Finding the hotel was not easy, even with my GPS. The address shown here might not be correct. We found our way, mainly because an elderly couple drove out of their way to get us to the hotel. Once we were checked in, everything was perfect. The room, was a bit small, but very clean. Everything looked new. The room... More 

Helpful?
Thank FlyAtNIght
Nadine F, Directeur général at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Chère Madame, Cher Monsieur , Tout d'abord merci d'avoir laisser votre avis sur Tripadvisor . C'est avec plaisir que nous... More 

Florence, Italy
Level Contributor
8 reviews
3 of 5 stars Reviewed September 1, 2014

It's a good hotel for a night. Near motorway and airport, and 15 minutes for Carcassonne by car, you absolutely need a car. Rooms are ok for a couple, not to big, but ok for a night. Breakfast is good and enough generous. Staff are very nice. Price = quality

Helpful?
Thank Yosuana
Nadine F, Directeur général at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Chère Madame , Cher Monsieur , Merci pour vos remarques très agréable , nous sommes ravis que votre séjour se... More 

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