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Kyriad Carcassonne Ouest - La Cite

Allee Gilles Personnier De Roberval, 11000 Carcassonne, France
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1 room 1 guest
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Kyriad Carcassonne Ouest - La Cite
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139 Reviews from our TripAdvisor Community

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Traveler rating
    28
    36
    43
    22
    10
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40
58
5
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (139)
  • Mar-May only
    (28)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (17)
All months
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Lovely welcome at reception on our arrival, excellent English spoken and went through all details thoroughly , we were given lots of information about the hotels services and the local area , we couldn't have asked for better , we were even given a map of the area an told how to access public transport etc. when we went to... More 

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Antwerp
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 15, 2015

We stayed here with 3 for 1 night en route to Spain. The receptionist was very friendly. Upon entering the room we saw they put an extra bed for the third person. There was only 10cm or so left to move through the room. The bed was also broken but when I complained about this it was immediately changed by... More 

Was this review helpful? Yes 2
Massiac, France
2 reviews
2 of 5 stars Reviewed June 5, 2015

we paid for a double room and were given the key. I found the room, opened the door, and a couple already in bed jumped up in shock! I checked the room number on the way out, and saw that the staff had made a mistake! I went back to reception, mentioned the mistake and we were given another room.

Was this review helpful? Yes
Nadine F, Responsable réception at Kyriad Carcassonne Ouest - La Cite, responded to this review

Dear Madam, I am so sorry for the inconvenience met during your arrival. There was an informatic error, what caused this concern. We apologize to you and hope nevertheless that the services of the hotel gave you satisfaction. Best regards, Priscilla More 

Travelers are raving about these Carcassonne hotels

Preston, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 13, 2014

We were re-booked here from another hotel that we had actually booked. The hotel was perfectly situated for the airport and not wanting to travel into the city for an evening meal, were looking forward to a pleasant evening meal and a drink of wine. Not to be. The restaurant was shut. The bar was shut. The room was ok,... More 

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Nadine F, Directeur général at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Cher Monsieur , Merci d'avoir partager votre ressenti sur Tripadvisor, En effet le restaurant est fermé le Week End pendant... More 

Toronto, Canada
Level Contributor
551 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
4 of 5 stars Reviewed September 9, 2014

Finding the hotel was not easy, even with my GPS. The address shown here might not be correct. We found our way, mainly because an elderly couple drove out of their way to get us to the hotel. Once we were checked in, everything was perfect. The room, was a bit small, but very clean. Everything looked new. The room... More 

Was this review helpful? Yes
Nadine F, Directeur général at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Chère Madame, Cher Monsieur , Tout d'abord merci d'avoir laisser votre avis sur Tripadvisor . C'est avec plaisir que nous... More 

Florence, Italy
Level Contributor
5 reviews
3 of 5 stars Reviewed September 1, 2014

It's a good hotel for a night. Near motorway and airport, and 15 minutes for Carcassonne by car, you absolutely need a car. Rooms are ok for a couple, not to big, but ok for a night. Breakfast is good and enough generous. Staff are very nice. Price = quality

Was this review helpful? Yes
Nadine F, Directeur général at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Chère Madame , Cher Monsieur , Merci pour vos remarques très agréable , nous sommes ravis que votre séjour se... More 

Chille,16140 Oradour
1 review
2 of 5 stars Reviewed June 26, 2014

When we arrived the receptionist did not know we were his clientele and tried to tell us we were 'Premiere Inn' clients. Only when I told him to check did he realise we were his clients. I had booked, on-line, a room for one set of my friends which had a single bed and a double bed. This was not... More 

Review collected in partnership with Kyriad.com - Louvre Hotels Group

Was this review helpful? Yes
Nadine F, Directeur général at Kyriad Carcassonne Ouest - La Cite, responded to this review
Google Translation

Chère Madame, Cher Monsieur , Nous vous remercions d'avoir écrit votre avis sur Tripadvisor. Nous nous excusons pour les désagréments... More 

hotdogCrapALLey
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 14, 2013

having prebooked a room months in advance we received phone call from Pashel l [manager] 2 weeks before our start date if you cancell with booking.com he would give 5 euro discount having heard no more we arrived at approx.1845 hrs only to be told we had not a booking.with his hotel.It was obvious our room was given to a... More 

Was this review helpful? Yes 1
Espezel, France
Level Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed February 18, 2013 via mobile

This is an old Campanile which has recently been updated and refreshed. Rooms are well ( newly) decorated and clean. The hotel is on a typical French industrial estate....NOT where Tripadvisor has it on the map!! It would be difficult to visit Carcassonne (20 mins by car) without transport and is not our idea of a holiday destination! Having said... More 

Was this review helpful? Yes 3
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