there is little one can add to the many words already written about the experience of spending the night within the wall of the ancient walled cite. this hotel is clean, pleasant, and part of a dream to be within the walls, walking the streets, dining, awakening, and experiencing the 12th century masterpiece of Carcassonne. the staff is very accomodating... More

Such a wonderful stay and such a wonderful hotel, wonderful breakfast, delicious dinner and perfect staff - what more does a traveller want? We had been let down by arranged accommodation and just walked in off the street. What we found was many times better than we could have hoped -the delightfully friendly and efficient staff made us feel instantly... More

The hotel is inside the fortress wall and just a few steps away from the castle entrance. Many restaurants are nearby. Common areas are subdued old world decor. Our room was large and comfortable, with free WiFi. It's very clean and staff most helpful. Breakfast was good. Depending on the time of day, there are restrictions on taxis collecting or... More

We stayed in #10 and what a nice room.. We were so pleased this is a four star hotel everything was really nice and the bed was king size and very comfy with a big soft duvet and white sheets and towels. Very high standard for a Best Western Hotel. Ate dinner at the hotel brasserie and this was a... More

I would never stay in a Best Western in the United States but from now on I will search them out when in Europe. This Best Western was comfortable and classy. First of all, the location is out of a dream--right in the middle of a medieval city. You have to leave your car in the parking lot outside the... More

Even though we were in the annex, location very central inside the old city walls and our room (downstairs) was huge! For a Best Western it was very much in character with old Carcassonne - a pleasant surprise! Staff in main building lovely and very helpful. Huge and delicious choice at breakfast. Definitely recommend it. More

We cannot rate this hotel too highly. We were given a free upgrade to a de-luxe room which was lovely. The hotel is beautifully furnished and the service was impeccable. The people on reception were very courteous and helpful. One lady, the lovely Lea even tracked down my lost gloves which I had left in a local restaurant and is... More

Our third or maybe fourth stay at H.l.D, and advice is to avoid the annex. It's across the street from the hotel and while beautifully decorated, clean, safe etc. it doesn't have quite the charm of the main hotel. This is no real criticism ... the staff is fantastic, the location cannot be topped. Carcassonne can be kind of a... More

Before I made the reservation, I wrote an e-mail to both Hotel de la Cite and Best Western Hotel le Donjon. Compared the cost and the attitude they showed in the replied e-mail, I booked Best Western Hotel le Donjon, and I found it's an excellent decision! The staff in front desk is absolutely thoughtful and friendly! She even arranged... More