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All 42 Carcassonne hotels

BEST WESTERN Hotel le Donjon

4.0 of 5 Hotel   |   2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
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Ranked #6 of 42 Hotels in Carcassonne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
RenPatCat Broxbourne, United Kingdom
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762 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Broxbourne, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We spent just a single night at the 'le Donjon' and were in the hotel rooms away from the main hotel (a short walk) where breakfast is served. The room was a standard hotel room, possible on the small side but everything had been very smartly organised to fit in perfectly, so there was nothing missing. The bed was big... More

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Southampton, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the moment we walked in the door of this hotel in the old cite...this holiday was going to be good. The high ceilings ( always luxury) and quiet surroundings in the middle of the vibrant, fairy castle (World Heritage Site) of Carcassonne were unbeatable in my book. In this hotel nothing was too much trouble and everyone smiled.. holiday... More

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Geelong, Australia
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Best Western inside the castle at Carcassonne has many fine points. First, the staff were very good and early in our booking solved a problem I had very easily. On arrival and being taken to our rooms was very good. Unfortunately we could only stay one night, which is not enough for the fantastic location.

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Gatineau, Canada
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Be clear, this hotel has several locations inside the double walls of the fortress of Carcassonne, France. Le Donjon is the central location but we used Les Ramparts, no great problem. We arrived by train and took a cab to the outer walls where the hotel shuttle took us to check in at Le Donjon. We were early but the... More

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Preston, United Kingdom
Top Contributor
108 reviews 108 reviews
47 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is situated in the middle of the town giving easy access to all the sights. The room was surprisingly large and well appointed with a bathroom, just what was needed after a day travelling and exploring the town. The hotel restaurant was good but there are plenty of places to choose from. Breakfast was good and there was... More

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Alvechurch, United Kingdom
Top Contributor
95 reviews 95 reviews
29 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We love the hotel's location in the heart of Carcasonne, it's a wonderful very ancient building. As we were there with our two small dogs,we were allocated a garden room which was really very comfortable, and quiet, with a charming garden outside AND tea and coffee making facilities which is unusual in Europe. There was a choice of breakfast venues,... More

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Madam, We are terribly sorry to learn of your problem after your stay . All the staff is at the entire disposal of our guest and can re accomodate you in another room. I assure that the corrective steps have been taken so that housekeeping will be more vigilant in checking rooms before guest arrival. Kind regards Elise M. More

Vancouver, Canada
Top Contributor
50 reviews 50 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent two nights in the Donjon (main building). We had rooms out back that faced a lovely garden space with chairs, tables and deckchairs. The initial good impression of the location, lobby and garden evaporated when we walked in to a small, spartan, white box of a room. There was one piece of "art" on the wall, and dated, standard... More

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you to taking the time and trouble to write us regarding your recent stay in our hotel. We very much regret that we were not informed at the time , as we would have made every effort to re accomodate you in another room , All rooms of our hotel have a decoration and a different... More

Royken, Norway
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We have stayed at Le Donjon for 3 days in the end of August. I liked the hotel a lot! The location in itself takes 5 stars already. In the middle of the old town Carcassonne, the sight of which will take your breath away when you see it. :-) The hotel has comfortable rooms, good beds, very big bathrooms... More

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, All the staff thank you for your comments. Kind regards Elise M. More

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Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Phone Number:
Location: France > Languedoc-Roussillon > Aude > Carcassonne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
Number of rooms: 62
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western

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