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BEST WESTERN Hotel le Donjon

Certificate of Excellence
2 rue du Comte Roger | Cite Medievale, 11000, Carcassonne, France
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1 room 1 adult
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BEST WESTERN Hotel le Donjon
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1,057 Reviews from our TripAdvisor Community

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Liverpool
Level Contributor
94 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a three night stay at this hotel. The hotel itself has a very attractive decor and architecture, which adds to its comfortable atmosphere. The staff were very sociable and helpful throughout our stay. The rooms were clean and tidy and more than adequate for the duration. The location is the jewel in the crown and it is... More 

Helpful?
Thank joesLiverpool
Cork, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

I can not fault the staff as they did an excellent job as always . The Hotel setting was magical and romantic ,but alas !!! if you are looking to stay in this hotel with romantic getaway in mind , you will be sorly dis-appointed . That is unless during your booking ,you stipulate that you are " not with... More 

Helpful?
Thank Lorcan m
HOTEL_DE_LA_CITE1, Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest, Thank you for taking the time to write a review of your recent stay with us in the Hotel Donjon. It goes without saying that we truly regret that we somehow lost sight of your little gateway! I was extremely disappointed to learn that we weren't able to delight you on this very special trip. I recognize that... More 

Lincoln, Nebraska
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 2, 2016

We arrived at Carcassonne in the late afternoon. We parked our rental car outside of the city walls and the hotel transported us inside to the hotel. This was an easy and safe process. The hotel was nice and the service was excellent. The city was was open for us to tour. A few restaurants were open but the shops... More 

Helpful?
2 Thank 164JohnG164
Washington, District of Columbia, United States
Level Contributor
109 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

We didn't have a hotel room and walking around Carcassonne we saw the best western. It's perfectly located within the ancient castle. The hotel gives you free parking so don't park in the guest lot. The room was pricier than expected, but I assume it was because of the amazing location. The rooms were nice and the staff was excellent.... More 

Helpful?
1 Thank Michelle K
Washington DC, District of Columbia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 27, 2015 via mobile

The hotel is split up between multiple buildings, one of which is right next to a haunted house! Our room faced this "attraction" so we constantly had people screaming at the top of their lungs (as they were leaving the haunted house) right under our hotel window! Be sure to request a room that is not near so much noise!

Helpful?
Thank Kereuter
HOTEL_DE_LA_CITE1, Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest, Thank you for your stay at Best Western Hôtel Donjon, and for having shared your comments. We always strive to receive constructive feedback from our guests. I want to apologize for the desagreement you encountoured with the Noisy Haunted house which is closed to one of our buildings. But, The Hotel is located in a medieval citadel and... More 

Chester, United Kingdom
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 26, 2015

A great location, right in the heart of the medieval city of Carcassonne, so you come out of the hotel right into a living museum. The rooms are comfortable, and given the restrictions of development, you could be in a building right opposite the main entrance. Rooms here are not compromised, they are equally comfortable and tended. Breakfasts can be... More 

Helpful?
1 Thank Ched1000
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 23, 2015 via mobile

Lovely hotel includes adorable cat who sits in the lobby. Friendly reception. Fantastic setting. Will be back. The views and restaurants all around are excellent. The local €5 one way bus which meets the Ryan Air flights at airport stops outside the castle gate. Easy transfer.

Helpful?
1 Thank SJohns
HOTEL_DE_LA_CITE1, Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest, I would like to thank you for having chosen our Hotel for your recent stay in Carcassonne. At Hotel Donjon, both in design and service, we attend to every detail and I am delighted to read you enjoyed the gracious service of our team. You need to try our Brasserie "Le Donjon" and taste the Cassoulet for your... More 

Canberra, Australia
Level Contributor
184 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed December 16, 2015

We recently visited Carcassone and stayed at this hotel. The staff were incredibly helpful and friendly. Our room with it's private terrace was wonderful and comfortable. The location is very central and allows easy access to the entire Cite. My tip for new visitors is ... Park your car first (even if you pay €1 like we did), walk into... More 

Helpful?
2 Thank LJG27
HOTEL_DE_LA_CITE1, Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest, Many thanks for taking the time to leave your review of your recent stay in the Hotel Donjon in Carcassonne. I enjoyed reading about the attentive and friendly service you received, and that you enjoyed your global experience and our driver-porter service. We look forward to welcoming you back to the Best Western Hotel Donjon in the hopefully... More 

Santa Rosa, California
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 11, 2015

Very nice hotel right in the middle of the old walled city of Carcassone. Staff was pleasant, rooms very nice and beds comfortable. We had a well stocked breakfast in the morning. Very convenient as long as you don't have to carry your luggage (tour bus) otherwise it's a bit difficult traversing over the cobbled streets in places. The hotel... More 

Helpful?
Thank awkrause
Orford, United Kingdom
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 30, 2015

Impressive foyer and reception staff. Our rooms were out at the back but none the worse for that though perhaps less opulent than the rest of the hotel. Pleasant gardens. Two different breakfast dining rooms on successive days. Well positioned in old town. One is met outside the walls by hotel narrower vehicle to get through the ancient gates and... More 

Helpful?
1 Thank davidgoldin
HOTEL_DE_LA_CITE1, Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest, Thank you for taking time to leave a comment about your recent stay in Carcassonne in the Hotel Donjon. I really appreciate to read that you enjoyed the hotel and the service and I will share your comments with all the staff. We hope to welcome you now in medium or high season. Carcassonne is quiet different and... More 

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