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All 41 Carcassonne hotels

BEST WESTERN Hotel le Donjon

4.0 of 5
2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
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BEST WESTERN Hotel le Donjon
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Ranked #5 of 41 hotels in Carcassonne
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520 reviews from our community

Traveler rating
    194
    228
    64
    23
    11
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Families
76
 
Couples
296
 
Solo
9
 
Business
9
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Jerusalem, Israel
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 18, 2013 NEW

The shuttle drivers are very friendly. The main problem is that there are actually two hotels: the first one in the main building with lobby and service, and the second in another building, far away, where there is no staff at all, no active lobby (you can not even drink coffee!) And generally we felt we were working more than... More

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Harrogate, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 17, 2013 NEW

We stayed for three nights. Staying within the walls was fantastic and very quiet at night. Plenty of restaurants around to eat. Good standard room and staff very helpful. We used the airport bus to gate and short walk to hotel. Bike hire good to go along canal. We hired a car to get to Montsegnur in the hills... Worth... More

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BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review
June 18, 2013

Dear Customer We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon, unique 4 stars hotel in the Medieval Citadel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.... More

Sydney, Australia
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 17, 2013 NEW

Long wait to check in, but the staff member on duty was apologetic and friendly. The set up here is kind of strange. You park outside the walls but there is no signage or directions where to go to find the hotel. We struggled with our backpacks around the inside of the walls and eventually got some help from a... More

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Christchurch, New Zealand
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 15, 2013 NEW via mobile

We stayed as part of a Backroads Touring group. One night did not do justice to this amazing location. The staff were helpful for the short time we had. Very comfortable room with tea/coffee amenities. Couldn't beat the location.

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BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review
June 18, 2013

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one. We look forward to the pleasure of welcoming you back... More

Edinburgh, Scotland, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 13, 2013 NEW

We booked this hotel in part for location and comments on trip advisor, and we were not disappointed, excellent value for money, location and facilities. We had to leave our cases as we arrived before the room was ready, and they moved our bags to the room and we went out for food. On our return, we were able to... More

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See 2 more reviews by Irene L for Carcassonne
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review
June 18, 2013

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one. We look forward to the pleasure of welcoming you back... More

Fortrose, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 13, 2013 NEW

Good and well trained staff who are interested in the guests in a caring and efficiently operated hotel, excellenty located in the old city. To be recommended to all staying one or two nights in La Cite of Carcassonne. Telephone in advance to be directed to car parking with porter uplift in a mini-van. The room rates are attractive and... More

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BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review
June 18, 2013

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one. We look forward to the pleasure of welcoming you back... More

North Vancouver, BC
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 10, 2013

We had asked for a room with a view and had the most charming view of a part of the wall and turret and the walkway with the shops. If you want perfect quiet, you might want another room (they also have rooms on beautiful gardens), but we enjoyed listening to and watching the hustle and bustle from our window... More

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BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review
June 18, 2013

Dear Guest, it is with great pleasure that I have read your feeling regarding your stay spent in our property the Hotel The Donjon, unique 4 stars Hotel situated in the very heart of the medieval fortress... Make feel our hosts as real city-dwellers is there all our wish! Sleeping inside the walls ofthe medieval Citadel is a unique privilege... More

Manchester
Top Contributor
53 reviews 53 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 4, 2013

We all agreed that this was a very comfy hotel, the bedrooms where a little outdated and could do with upgrading but they where clean. It's location is fantastic, after 7 pm you can drive your car into the walled old town to park at the hotel but you need to be out by 9.30 or you get locked in... More

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BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review
June 18, 2013

Dear Customer, First of all I would like to thank you for sharing with us your comments about your stay in our hotel. Comments from our guest is one of the best ways to improve your satisfaction. I have noted your remark about the outdated room. I cannot see in which room you were because your comment is anonymous. But,... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 3, 2013

The hotel is in a great location within the old city walls, everything is within a few minutes walk. I would suggest asking the hotel to arrange a taxi to meet you if you are traveling by train - there were no taxis when we arrived on a rainy evening. Our room was spacious for an old building with high... More

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Byron Bay, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 2, 2013

I wasn't staying in town but took the chance to look around this hotel, as they offer vegetarian dishes. Lovely old building in the heart of the old city. You couldn't want for more in this budget category. Plus the staff were super friendly & helpful.

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Hotel Summarization (Beta)

What travelers say

  • Old city(16)
  • Main building(16)
  • Car park(14)
  • Main hotel(6)
  • Medieval city(6)
  • Very nice(5)
  • Very good(4)

Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Phone Number:
Region: France > Languedoc-Roussillon > Aude > Carcassonne
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#3 Luxury Hotels in Carcassonne
#4 Romantic Hotels in Carcassonne
#9 Family Hotels in Carcassonne
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western

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