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All 42 Carcassonne hotels

BEST WESTERN Hotel le Donjon

4.0 of 5 Hotel   |   2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
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84%
Ranked #6 of 42 hotels in Carcassonne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Breulet L Boudler, Luxembourg
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736 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
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English first
Newcastle, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent location in the centre of the old city fortress - traditional decor - quite rooms - not hard bedding as most hotels are. Make sure you get a hotel parking pass on arrival and ask for the mobile transport to the hotel in the fortress from the parking area.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Madam, We thank you for taking the time to write us regarding your stay in our hotel. We hope to have the pleasure to welcome you soon . Kind regards elise More

Contributor
14 reviews 14 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Le Donjon is ideally situated inside the mediaeval walled city - a superb location. Carcassonne is hugely popular & can be busy, busy, busy - but this quality hotel offers a welcoming refuge from the hurly-burly outside. It is well appointed, quiet, & clean, with friendly staff & a good breakfast. Standard Rooms are as described, not massive but totally... More

Was this review helpful? Yes 1
BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you for your nice comments and hope to welcome you again in our hotel. Kind regards. Elise M. More

Sydney, Australia
Top Contributor
75 reviews 75 reviews
73 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 2 weeks ago

To step outside and be a 2 minute walk to the castle - we couldn't ask for more! The hotel is very well furnished with comfortable beds and spacious rooms. The toilet is in a different room from the bathroom which is a bonus :) Most of the staff were extremely helpful and friendly. There was one rude staff member... More

Was this review helpful? Yes 3
BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you for your stay , for your nice comments.....See you soon in our hotel ....Kind regards. Elise M. More

Tampa, Florida
Top Contributor
129 reviews 129 reviews
12 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved everything about this hotel. Since this is a walled city, you park outside the wall, and a porter picks you up in a small van. The hotel location is perfect. Our room was one of our best on our 2-week trip through France. It was larger than expected and the bathroom worked for our American standards. The staff... More

Was this review helpful? Yes 1
BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you for your nice comments and hope to welcome you soon in Carcassonne. Kind regards elise More

Manly, Australia
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my second visit to this Hotel and once again I found nothing at fault. It's a lovely experience to stay within the walls in this lovely hotel. Our stay coincided with the Tour de France so therefore the cite was very busy. However, the glory of staying here was once the day travellers left it was quite and... More

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, All the staff thank you for your nice comments.....We hope to welcome you again in our hotel . Kind regards Elise M. More

Fredrikstad, Norway
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We lived in the middle of the castle, just perfect. The hotel service picked us up outside with a small "postman pat" car. Our room was in a fantastic garden with our own patio. Notice when you book at this hotel, that they have 3 different places in the castle. We lived in the reception area. Very nice staff, they... More

Was this review helpful? Yes 1
BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you for all these kind comments , we hope to welcome you soon . Kind regards . Elise M. More

Worthing, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Not only was this a beautiful old hotel, with a magical quality, but the staff were just amazing! We are trying very hard to learn French and they were just so lovely and helpful. Our room was over the road and not in the oldest part of the building but it was breath-taking, and we both were stunned into silence... More

Was this review helpful? Yes
BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, All the staff of the hotel thank you for your nice comments and we hope to welcome you soon in Carcassonne. Kind regards. Elise M. More

Stourport on Severn, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in a Privilege Room at this ideally situated charming hotel to celebrate our 25th Wedding Anniversary. The room was a fair size, the staff were very attentive, and the breakfast was excellent.

Was this review helpful? Yes 1
BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, All the stay thank you for your kind comments . We hope to welcome you soon in Carcassonne. Kind regards elise M. More

Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

When we arrived, we found that our credit cards wouldn't work, The manager got on the phone to the United States and helped us contact our bank, and amex- now we were okay, thanks to him. Also, our son was leaving the country and we had not been able to contact him. Giles, the night auditor, emailed him from his... More

Was this review helpful? Yes 1
BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Mr Mrs Rossbach, We thank you for your nice comments , all the staff do its best to satisfy our guest and we were very pleased to read you . We hope to welcome you again in Carcassonne . Kind regards elise M More

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Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Phone Number:
Location: France > Languedoc-Roussillon > Aude > Carcassonne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western

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Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
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Hotel Style
#4 Luxury Hotel in Carcassonne #4 Romantic Hotel in Carcassonne
Hotel Class
Official Description (provided by the hotel)
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 
Number of rooms
62

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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