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BEST WESTERN Hotel le Donjon

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2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
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BEST WESTERN Hotel le Donjon
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917 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calpe
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good central location. We were taken up into the old town to the hotel having to leave our car on an open car park, in a mini bus which was a bone shaking 5 minutes, having to do the reverse journey after our stay there.Not recommended for elderly or infirm. The room we had was Ok but the bathroom &... More 

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you for taking the time to let us this comment . We hope that you enjoyed your stay in the medieval town. Concerning the rooms, we used to renovate fews rooms every year , This summer , we are renovating our winter breakfast room . We hope that you will visit us again . Kind regards... More 

Central Coast NSW
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place although we arrived to a very hot room with broken air-conditioning. The hotel was full and they provided us with a fan but promptly repaired the air con the next day. We had a lovely room with adjoining garden/courtyard area. Lovely and quiet. It was great to wander around the city once all the day trippers has left.... More 

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Calne, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights and had a fabulous stay. The rooms were big, spacious and clean. The air conditioning was a God send with the hot weather. The Wifi was fast and free. The position of the hotel was fantastic! Right in the heart of the Medieval City, so very convenient for shopping and sight seeing. Arriving in... More 

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, How delightful is to read a comment like yours .... We feel so glad that you enjoyed every second of your stay with us . We hope to welcome you again in Carcassonne. Kind regards Elise Meresse More 

Swindon, United Kingdom
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Ideally located to tour the old city after all the day tourists have left and the city is quiet. A good option if you can't afford La Cite Hotel. Try to get a room in the main hotel if possible. Excellent breakfast.

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Quebec City, Canada
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

A fantastic 2 nights stay at this hotel in the heart of the historic center of Carcassonne. You can not ask anything better in the area. The room was clean and large enough for a family of 4. The courtyard is wonderful and quiet despite the high activity around the hotel. Ideal to see the fireworks on July, 14th. Note... More 

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Vancouver, Canada
Level Contributor
116 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A superb full service hot in the centre of medieval Carcassonne. Beautiful building, well appointed rooms, peaceful garden. Outstanding and attentive staff. Lovely welcoming note and drink make guests feel so welcome. Train travellers should know it's a good 30 minute bus ride from station and then you have to drag suitcases on cobblestones to find hotel.

Was this review helpful? Yes
BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Madam, dear Sir, We thank you so much for taking the time to write such a lovely feedback about your stay with us. We are very glad to read that you have enjoyed the building and his facilities. We are happy to know you found our staff “outstanding and attentive” and we will make sure to pass them the... More 

London, United Kingdom
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 night after a week o the Canal Du Midi with Le Boat. It is a beautifully decorated hotel in a unique location. Unlike most hotels it is within the walls of the old Cite. The area will obviously be full with visiting tourists during the day but gets quieter in the evening. Breakfast is served in... More 

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Manchester
Level Contributor
87 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights as part of a group tour. The hotel is right in the middle of the old citadel and comprises a main building plus two annexes, one right across the street and the other a bit further away. The main building is quite nice but the annexes are not so nice as places, although all the rooms... More 

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Basingstoke, United Kingdom
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We wanted to stay in the centre of the old city of Carcassonne and the only hotel we could get into was the Best Western. This hotel is ideally situated but is very tired and needs a lot of money spent on it to improve the rooms.With the throughput of tourists they probably feel it isn't worth it. They usually... More 

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank for taking the time to write a comment on " trip advisor " . We are happy to read that you had a nice stay with us . We want to inform you that all rooms are split in three houses , with different type of rooms and different ambiances. Every year , we used to... More 

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