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BEST WESTERN Hotel le Donjon

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2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
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BEST WESTERN Hotel le Donjon
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874 Reviews from our TripAdvisor Community

Traveler rating
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    107
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wakefield, United Kingdom
Top Contributor
53 reviews 53 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hotel Le Donjon- 2 Nights, 2nd part of 'Road Trip' Saw Carcassonne by night from the Internet whilst researching our 'Road Trip', it looked like a magical castle. Didn't disappoint, although arrived in early evening so didn't see the outside at night. We parked the car in the free carpark and the carpark attendant called the hotel to pick us... More 

Was this review helpful? Yes 2
Potsdam, New York
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

When you drive into the designated parking lot outside the walls, you are greeted by an attendant who calls the shuttle which whisks you through narrow streets to the hotel. From then on, you are in the center of activity. Ideal for strolling, checking out restaurants and seeing sights. Helpful staff, nice room, good breakfast.

Was this review helpful? Yes 4
Meridian, Mississippi
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We just completed a 15 day tour of Spain, Andorra, and the French Mediterranean Coast. This hotel that stands out most in my memory is because it locate in the middle of a medieval, fortified town, Carcassonne. The room was small, as I remember it, but it contained all the conveniences you need. However, do not stay in your room... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 6 days ago NEW

We were very impressed by the hotel and even more impressed that it was inside a historic settlement before Christ, a fort in the 700' ad and a castle in the 13th century. It was Beautiful. The weather was windy and rainy but only added to the feel of this historic site. There were lots of places to walk to... More 

Was this review helpful? Yes 1
Surrey
Top Contributor
137 reviews 137 reviews
19 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 1 week ago

Although we had booked 6 month in advance , we ended up being exiled in a separate building at the end of the road. The main hotel looked nice but we did not really see much of it. Our room was average and a little too hot and the bathroom very small. On the plus side the room had a... More 

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Madam , Dear Sir, We thank you to take the time to write us regarding your recent stay. All our rooms are split in different buildings and most of the classical rooms are situated in the " rempart " building . Concerning breakfast , we propose ,during the check in time ,an express breakfast served at the bar ,... More 

Liverpool, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent two nights at the Don Jon and we were very impressed, The hotel is situated in La Citie and full of character. We were upgraded to a premium room on arrival, which was a lovely surprise. It had a very comfortable bed,and a coffee and tea tray, something you usually only get in the UK. We sat in... More 

Was this review helpful? Yes 1
BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you for your comment , We are very pleased that you had a nice stay in our hotel. We hope to welcome you again. Kind regards EM More 

Toronto, Canada
Top Contributor
127 reviews 127 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is only one of two inside the old walled city of Carcassonne. It is well located near the castle. Rooms are comfortable and the staff are quite helpful. Wifi is free and works well. There is a lovely courtyard garden that our room overlooked, the public rooms are nicely furnished. Breakfast can be in the dining room or... More 

Was this review helpful? Yes 1
BW_hotel_donjon, Public Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you for your comment and hope to welcome you again in our hotel. Kind regards EM. More 

Modesto
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We absolutely loved our stay at this Hotel. Before we even arrived here the hotel helped us in any way possible and responded to all of our questions and needs immediately. I knew we were in good hands from the beginning. We entered inside the castle city and were picked up in a car to take us to the hotel.... More 

Was this review helpful? Yes
BW_hotel_donjon, Public Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We are very pleased to read your comment . All the staff do its best and is at the disposal of all our guest to make them have an unforgettable stay. We hope to welcome you again in the medieval town. Kind regards EM. More 

Nairn, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

It was a lovely hotel with lots of character. The staff were extremely helpful only too pleased to do anything for you. On arrival we had water and snacks in the room and the second day a large bowl of fruit. Our room was at the front overlooking the street and although busy during the day it was very quiet... More 

Was this review helpful? Yes
BW_hotel_donjon, Public Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Madam, Dear Sir, The complete staff of the hotel are agree to thank you for this nice comment and this wonderful note. It is a real pleasure for the all staff to read positive comments like yours , we hope to welcome you again in the medieval town of Carcassonne. Kind Regards EM More 

Auckland, New Zealand
Contributor
19 reviews 19 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Right inside the walled city, so very central. Porter picked us up promptly on arrival. Clean tidy comfortable and well serviced room. Window view was right into the centre of the old city. Rooms serviced daily. Free Wi-Fi. Had it all really. Breakfast ample for busy touring day ahead. Did not have a lunch or dinner at hotel. But good... More 

Was this review helpful? Yes 1
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