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BEST WESTERN Hotel le Donjon

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2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
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BEST WESTERN Hotel le Donjon
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900 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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derby
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

as there were 9 of us travelling, the hotels little bus couldn't get us all in at once. it wasn't a problem as he took the cases and some of us, while the rest of us walked to the hotel. lovely walk through the little town. check in was straight forward and faultless. we were in the ramparts which is... More 

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Wilsden, United Kingdom
Level Contributor
83 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed for 2 nights - absolutely fantastic location within the walls of the Cité- great for wandering within the walls and also if you fancy going further afield. Our room was beautiful .. With everything you needed and a real touch of French elegance. Breakfast was plentiful and the service really friendly

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, Many thanks for your nice comment ...... We are very happy to read that you enjoyed your stay in the medieval town and in our hotel. We hope to have the pleasure to welcome you again. Kind regards Elise Meresse More 

Etang la Ville
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

First climb 46 stairs to this hot attic room. Then hope the air-conditioning is working properly - for our night it emitted a miserably thin dribble of cool air noticeable only when directly under it (despite telling the desk when we arrived at 5pm and again at 11pm). Then perhaps look at the "view" of a few rooftops. Then worry... More 

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Mr Bradley, We were expected your comment and we are not surprised..... For all web users, we want to precise that all rooms of our hotel are split in different buildings, with different atmosphères, different interior design in the hearth of the medieval town. Room 16 is a special one situated up to our private house " Le Comte... More 

nottingham
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is faultless. Clean rooms, and water, tea coffee etc free. Amazing views and in the best location ever, close enough to pop back from anywhere for a rest. The best thing is the have free WIFI all day in the rooms, so it's as good as being at home. The staff are very pleasant. Can't wish for a... More 

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, It is a real pleasure to read that you enjoyed our hotel and the magical medieval city of Carcassonne. We hope to welcome you again . Kind regards Elise Meresse More 

Texas
Level Contributor
19 reviews
12 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is a beautiful hotel inside the walls of the Citadel of Carcassonne. The rooms are very comfortable and the views are stunning. The staff is helpful and courteous and the breakfast is very good! Pretty magical place to stay!

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Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an excellent stay in the La Donjon with really helpful staff and lovely rooms. One thing to note in advance of tour stay, taxis and city buses can't enter the old town, the hotel will collect you at one of the entrances in a small shuttle if you let them know in advance or ring them when you... More 

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Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is within the walls of Carcassonne, so is really convenient if you want to maximise your time in the old city. I was in a small but well appointed room in an annex building just across the street from the main hotel. You let yourself into the front hall through a code locked door. The hall is lovely... More 

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Houston, Texas
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel is in the heart of the medieval citadel where vehicles are not allowed. As a client of the hotel, a shuttle will pick you up at reserved parking lot and drop you at the reception with your luggages. Once installed in your room, you just have to enjoy the privilege to stay in the citadel overnights. Staff is very... More 

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Madam , Dear Sir, All the staff thank you for this nice comment and we hope to welcome you again in the medieval town. Kind Regards Elise Meresse More 

San Jose, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is one of the few hotels inside the walls of Carcassonne and we found it to be perfectly comfortable. There are several buildings and our room was very comfortable although it did get a bit warm. We did not eat at the property, but found the service to be very good.

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Portsmouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

During a tour with Riviera travel, we were accommodated at the Donjon le Ramparts annexe. The annexe was some distance from the hotel and our room was shabby with grubby carpet, although the bathroom was good. The facilities were virtually non existent and consisted of a lounge with TV and a number of old French books. The only outside space... More 

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Madam, Thank you for taking the time to let us a comment regarding your recent stay in Hotel Le Donjon. You were a member of a Riviera group of 30 rooms that we used to welcome in our resort. All rooms of our hotel are split into three buildings : Maison du Donjon , Maison des remparts and the... More 

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