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All 42 Carcassonne hotels

BEST WESTERN Hotel le Donjon

4.0 of 5 Hotel   |   2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
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84%
Ranked #6 of 42 Hotels in Carcassonne
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
YandC58 Peterborough, United Kingdom
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756 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Geelong, Australia
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

The Best Western inside the castle at Carcassonne has many fine points. First, the staff were very good and early in our booking solved a problem I had very easily. On arrival and being taken to our rooms was very good. Unfortunately we could only stay one night, which is not enough for the fantastic location.

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Gatineau, Canada
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Be clear, this hotel has several locations inside the double walls of the fortress of Carcassonne, France. Le Donjon is the central location but we used Les Ramparts, no great problem. We arrived by train and took a cab to the outer walls where the hotel shuttle took us to check in at Le Donjon. We were early but the... More

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Preston, United Kingdom
Top Contributor
108 reviews 108 reviews
47 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is situated in the middle of the town giving easy access to all the sights. The room was surprisingly large and well appointed with a bathroom, just what was needed after a day travelling and exploring the town. The hotel restaurant was good but there are plenty of places to choose from. Breakfast was good and there was... More

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Alvechurch, United Kingdom
Top Contributor
94 reviews 94 reviews
28 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We love the hotel's location in the heart of Carcasonne, it's a wonderful very ancient building. As we were there with our two small dogs,we were allocated a garden room which was really very comfortable, and quiet, with a charming garden outside AND tea and coffee making facilities which is unusual in Europe. There was a choice of breakfast venues,... More

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Madam, We are terribly sorry to learn of your problem after your stay . All the staff is at the entire disposal of our guest and can re accomodate you in another room. I assure that the corrective steps have been taken so that housekeeping will be more vigilant in checking rooms before guest arrival. Kind regards Elise M. More

Vancouver, Canada
Top Contributor
50 reviews 50 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent two nights in the Donjon (main building). We had rooms out back that faced a lovely garden space with chairs, tables and deckchairs. The initial good impression of the location, lobby and garden evaporated when we walked in to a small, spartan, white box of a room. There was one piece of "art" on the wall, and dated, standard... More

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you to taking the time and trouble to write us regarding your recent stay in our hotel. We very much regret that we were not informed at the time , as we would have made every effort to re accomodate you in another room , All rooms of our hotel have a decoration and a different... More

Royken, Norway
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We have stayed at Le Donjon for 3 days in the end of August. I liked the hotel a lot! The location in itself takes 5 stars already. In the middle of the old town Carcassonne, the sight of which will take your breath away when you see it. :-) The hotel has comfortable rooms, good beds, very big bathrooms... More

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, All the staff thank you for your comments. Kind regards Elise M. More

Jakarta, Indonesia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you visit la cite in carcassone, try this hotel. Location at the center of la cite, lobby area is very warm and cozy, bed room is well maintained, breakfast is good. Don't forget to try cassoulet,local dish made of beans,pork sausage and duck at restaurant next door.

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you for your nice comments. Kind regards Elise M. More

Chepstow, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nice rooms overlooking the city. A lift for disabled visitors. Old world charm. Very friendly staff. Central to the city and within walking distance of excellent restaurants for your "cassoulet" experience.

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you for your kind comments . We hope to welcome you again in the medieval town. Kind regards elise M. More

england
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you are visiting Carcassonne I would really recommend that you stay overnight to fully appreciate this wonderful Medieval City. This hotel fits the bill. We stayed in the annexe which was absolutely fine. We didn't have breakfast as we preferred to eat in the city. The room we had was large with a wonderful bathroom. Really suited our needs... More

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, Many thanks for your nice comments. Kind regards elise M. More

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Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Phone Number:
Location: France > Languedoc-Roussillon > Aude > Carcassonne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
Number of rooms: 62
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western

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