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BEST WESTERN Hotel le Donjon

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2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
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1 room 1 guest
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BEST WESTERN Hotel le Donjon
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956 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Clemente, California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First of all, just want to clarify since I wasn't sure when I booked the hotel - this Best Western Le Donjon is INSIDE the castle walls! If that's what you're looking for, than this is the hotel for you. The hotel steps is very cool. It's newer, but has a very old world feel. The breakfast in the morning... More 

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London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed here for one night whilst we visited Le Cite as we do every year. Upon arrival we're was shown were to park and then quickly transferred to our hotel reception, the transfer was a little hairy as the streets are very narrow and very busy with tourists. Our driver showed us to reception and then... More 

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sir, Dear Madam, Thank you for taking the time to share your experience on Trip advisor. All the staff would like to thank you very much. We feel so glad that you have enjoyed every moments of your stay. From the begining of your stay with our porterage service, through the reception, the housekeeping service to your room. We... More 

Manchester, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Arrived with a two year old and had been given a family room on the back of the hotel, around a courtyard. Cannot fault the room, or the service. The location was magical for a little girl who was delighted to be spending three nights staying in a real princess castle. The only issues that we had are probably very... More 

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Washington DC, District of Columbia
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

I should start by saying that I really, really wanted to love this hotel. My husband and I were on our honeymoon and we decided to spend the money to be able to stay in the old city but I honestly think we should have just saved our money and stayed outside of the city walls. Pros: 1) You're in... More 

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BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, I am very surprised and sorry to learn of your experience in our hotel. As you can read in all reviews , the staff is helpful ,and polite with all the guest . I want to apologize as everybody seems to have been rude with you . I stay at your entire disposal : emeresse@cite-hotels.com As indicated in... More 

Wales
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed here for 5 nights. lovely hotel with efficient friendly staff and a great garden at the back away from the masses! our room had everything we needed with a lovely power shower in a large bathroom (room 5). great to have a base in the cite and to wander the streets in the early morning and late evening when... More 

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cornwall
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Being a Best Western, the standard is a given. However, some of the rooms are in a nearby 'annexe' where there is no bar or restaurant. It isn't far and you are still in the citadel, and staying there is quite marvellous. We didn't eat in the hotel because the choice of restaurants in the Citadel is very good indeed,... More 

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Stirling, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Four of us spent the night at le Donjon during a stay in Carcassonne. The rooms were a bit on the small side but were excellent - very clean and comfortable. The staff at reception were very efficient and helpful. Breakfast in the garden was a real treat - quite memorable location for breakfast ! The only minor difficulty related... More 

Was this review helpful? Yes
BW_hotel_donjon, Guest Relations Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Sirs, We thank you for this nice comment . We are happy to read that you had enjoyed your stay in our hotel. We hope to have the pleasure to welcome you again. Kind regards elise Meresse More 

Neuchâtel
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 1 week ago

Room : Single beds Very clean and correct room. You've the feeling to be in a castle. We had a small privative part in the garden, NICE You're in the center of the city There is a shuttle service, very well organised

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London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Staying in the castle grounds was magical. the hotel is very nice but the twin room was small but adequate. Stayed for 1 night. If you are going in July/August, recommend that you ask the hotel to book a table at a restaurant for your 1st night. Air conditioning was not working on arrival, but this was soon fixed, the... More 

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