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All 42 Carcassonne hotels

BEST WESTERN Hotel le Donjon

4.0 of 5 Hotel   |   2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
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84%
Ranked #8 of 42 hotels in Carcassonne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Crawfz Surfers Paradise, Australia
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732 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Surfers Paradise, Australia
Top Contributor
68 reviews 68 reviews
32 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After arriving at the fortified castle we made our way to the 'Parking for Hotel Guests' and were instantly shuttled into the fortified city and checked in. The hotel is popular, so don't expect to check in before 3:30pm. Our room was large, with a beautiful bathroom and good amenities. The breakfast spread is excellent, and have to take it... More

Was this review helpful? Yes 1
Newcastle upon Tyne
Contributor
20 reviews 20 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for three nights, and wanted to be in the City walls so this was one of very few options. We arrived by car and were transferred in te smalest bus ever - great fun and the driver was very friendly. Upon arrival at the hotel we were a litle disappointed to find out we weren't actually in the... More

Was this review helpful? Yes 1
Cheshire UK
Top Contributor
88 reviews 88 reviews
54 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 1 week ago

From the very start - great welcome after parking the car and being picked up for the very short trip to the hotel; all very efficient and smooth. Reception was very helpful and our room was lovely - in the main building. Large and well decorated and just lovely. The hotel is very old and atmospheric - just a lovely... More

Was this review helpful? Yes 1
Tours, France
Top Contributor
65 reviews 65 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was such a wonderful experience to stay within the city walls and enjoy the view of towers and cobbled streets from the bedroom window. We stayed in a suite located in the main building "Le Donjon" (the hotel is separated into 3 different buildings). The room was beautifully decorated in a perfect mix of old and new and was... More

Was this review helpful? Yes 2
dublin, Ireland
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

welcoming staff and a cool room on a hot and dusty day, right in the centre of the old city it is a fun experience surrounded by restaurants and ruins. By evening there was thunder and torrential rain and we sat in the lovely lobby and listened to the rain on the cobble stones.

Was this review helpful? Yes 1
PA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From my 2 weeks in France THE ONLY ONLY ONLY night I was able to sleep was in this hotel. It was clean, cool, beautiful PERFECT!!!!! Until then my trip was pure misery unable to sleep between grossed out by uncleanliness and the crazy hot humid sticky rooms everywhere else.

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Stirling
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in a classic room which is the cheapest. These are all situated in an annex of the main hotel, which we felt should be made very clear when you book. Our room was small and cramped. The door was scuffed. The furniture was dated and scratched. We looked out onto a car park . However, the hotel is... More

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BW_hotel_donjon, Responsable réception at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customers, We thank you for taking the time to write us regarding your recent stay in our hotel. Thank you for your kind comments for our location and our garden. I have taken in account your remarks about the room and passed on my technical services. I feel very sorry that you did not like your room and that... More

Stuttgart
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

If you are booked into this hotel, you are in for a unique experience when you park your car outside the Cité walls and jump into the hotel shuttle (all very easy, at the entrance to the parking lot just state your hotel and your name, they will find your reservation and you'll get a lift immediately) - no once... More

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BW_hotel_donjon, Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer Thank you for taking the time to share your comments regarding your stay in our Hotel Le Donjon. I am sorry you had encountered a technical issue with the fire alarm in your bathroom at 7:00 am. Smoke of cigarette was detected. Unfortunetely, as it was next of your room the alarm warning switched up also. Anyway, Thank... More

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Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Phone Number:
Location: France > Languedoc-Roussillon > Aude > Carcassonne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style
#4 Romantic Hotel in Carcassonne #5 Luxury Hotel in Carcassonne
Hotel Class
Official Description (provided by the hotel)
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 
Number of rooms
62

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