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All 42 Carcassonne hotels

BEST WESTERN Hotel le Donjon

4.0 of 5 Hotel   |   2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
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Ranked #7 of 42 hotels in Carcassonne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Catherine L Newcastle, Australia
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730 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
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English first
Newcastle, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent location in the centre of the old city fortress - traditional decor - quite rooms - not hard bedding as most hotels are. Make sure you get a hotel parking pass on arrival and ask for the mobile transport to the hotel in the fortress from the parking area.

Review collected in partnership with Best Western

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14 reviews 14 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Le Donjon is ideally situated inside the mediaeval walled city - a superb location. Carcassonne is hugely popular & can be busy, busy, busy - but this quality hotel offers a welcoming refuge from the hurly-burly outside. It is well appointed, quiet, & clean, with friendly staff & a good breakfast. Standard Rooms are as described, not massive but totally... More

Was this review helpful? Yes 1
Sydney, Australia
Top Contributor
71 reviews 71 reviews
69 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

To step outside and be a 2 minute walk to the castle - we couldn't ask for more! The hotel is very well furnished with comfortable beds and spacious rooms. The toilet is in a different room from the bathroom which is a bonus :) Most of the staff were extremely helpful and friendly. There was one rude staff member... More

Was this review helpful? Yes 1
Tampa, Florida
Top Contributor
129 reviews 129 reviews
12 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We loved everything about this hotel. Since this is a walled city, you park outside the wall, and a porter picks you up in a small van. The hotel location is perfect. Our room was one of our best on our 2-week trip through France. It was larger than expected and the bathroom worked for our American standards. The staff... More

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Manly, Australia
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is my second visit to this Hotel and once again I found nothing at fault. It's a lovely experience to stay within the walls in this lovely hotel. Our stay coincided with the Tour de France so therefore the cite was very busy. However, the glory of staying here was once the day travellers left it was quite and... More

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Fredrikstad, Norway
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We lived in the middle of the castle, just perfect. The hotel service picked us up outside with a small "postman pat" car. Our room was in a fantastic garden with our own patio. Notice when you book at this hotel, that they have 3 different places in the castle. We lived in the reception area. Very nice staff, they... More

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Worthing, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Not only was this a beautiful old hotel, with a magical quality, but the staff were just amazing! We are trying very hard to learn French and they were just so lovely and helpful. Our room was over the road and not in the oldest part of the building but it was breath-taking, and we both were stunned into silence... More

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Stourport on Severn, United Kingdom
13 reviews 13 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in a Privilege Room at this ideally situated charming hotel to celebrate our 25th Wedding Anniversary. The room was a fair size, the staff were very attentive, and the breakfast was excellent.

Was this review helpful? Yes 1
Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

When we arrived, we found that our credit cards wouldn't work, The manager got on the phone to the United States and helped us contact our bank, and amex- now we were okay, thanks to him. Also, our son was leaving the country and we had not been able to contact him. Giles, the night auditor, emailed him from his... More

Was this review helpful? Yes 1
Silver Spring, Maryland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Just terrible. We were informed by a typed note AFTER we checked in that there would be loud noise and music under our room late into the evening? Unfortunately we didnt specify that we didn't want the annex and wereit in the ramparts. Just awful location and rooms. Not much we could do about it at that point but why... More

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BW_hotel_donjon, Propriétaire at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer Thank you for taking the time to write about your recent visit to our hotel. Before anything else please accept our sincere apologies for the annoyances that you had to put up with while you were staying with us. I have noted your remarks concerning the outside noise coming from the Haunted House and the restaurant below. I... More

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Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Phone Number:
Location: France > Languedoc-Roussillon > Aude > Carcassonne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western

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3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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