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All 42 Carcassonne hotels

Mercure Carcassonne Porte de la Cite

4.0 of 5 Hotel   |   18 rue Camille Saint-Saens, 11000 Carcassonne, France
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Ranked #9 of 42 hotels in Carcassonne
A recent review
4 of 5 stars reviewed 5 days ago
Bob B London, Canada
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765 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
London, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Excellent location, clean comfortable hotel with a good swimming pool. The only issue is the food, restaurant in the evening was chaotic and service very poor, breakfast expensive for a poor selection of poor quality food and certainly not worth the excessive price.

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Portugal
Contributor
12 reviews 12 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is just a few 5 minutes walk from the main entrance into the old town. Hard to get better. Service is OK, and follows the standards of a Mercure hotel. My only 'minus' goes for the breakfast price (15€/person if not included in your rate), which I find a bit 'offensive' for its standard.

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Galdácano, País Vasco, Spain
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

Fantastically located. Five minutes to the citadelle. The hotel is 'mignon' and the rooms are clean, with quality-design, free wifi and more. The night was silent and comfortable. Parkings are in or near the hotel, so the only 'con' we've foud was the price (15€) of the 'petit déjeuner'.

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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Picked this as a good spot to explore Carcassonne. 1st room we were allocated basically had a mouldy type of smell. Immediately went to reception and after waving my Accor Platinum finally was upgraded to a Privilege room which was excellent. Its a shame you have to use the high member status muscle (as opposed to being offered) but it... More

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AlainGM, Directeur général at Mercure Carcassonne Porte de la Cite, responded to this review

Dear sir, madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to... More

Irvine, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We have just returned from a 4 night stay. The hotel was in an excellent location, 5 inute walk from the walled city. The staff were very friendly and helpful. Three of us stayed in a twin room with sofa bed making the accomadation very affordable. We liked the littl touches such as a fridge in the room, free wi-fi,... More

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AlainGM, Directeur général at Mercure Carcassonne Porte de la Cite, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly. Yours sincerely. More

staffordshire
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have just returned from a three night stay which we thoroughly enjoyed. We emailed in advance and had a room upgrade (cite view) as it was our wedding anniversary. Hotel was smart and staff very friendly. Great location and the pool/gardens with deck chairs were a bonus, as was free WIFI. Breakfast wasnt cheap but was included in our... More

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Edinburgh Scotland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 26, 2014

Stayed here for three nights as part of an organised tour, and can't fault the place. Location is excellent for the old town, just a short walk across a car park to get to it, and much much quieter than staying in one of the two hotels within the city walls. Breakfasts were superb, and the dinners were also extremely... More

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Additional Information about Mercure Carcassonne Porte de la Cite

Address: 18 rue Camille Saint-Saens, 11000 Carcassonne, France
Phone Number:
Location: France > Languedoc-Roussillon > Aude > Carcassonne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Carcassonne Porte de la Cite 4*
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Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Carcassonne #6 Luxury Hotel in Carcassonne #8 Romantic Hotel in Carcassonne
Hotel Class
Official Description (provided by the hotel)
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 56 rooms (including6 smoking rooms) and 3 meeting rooms. Free private secure car park. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. Swimming pool closed for the 2008 season. ... more   less 
Number of rooms
80

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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