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Mercure Paris Bastille Saint Antoine

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64 rue Crozatier, 75012 Paris, France (Formerly Paname Hotel Bastille)
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Mercure Paris Bastille Saint Antoine
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276 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (276)
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    (72)
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Phoenix, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great location for students traveling to Paris for study abroad program at the ACCENT center. Great staff!!! During taxi strike the front desk assisted with finding a vehicle service to pick up my daughter. What a relief. I highly recommend this hotel when visiting Paris.

Was this review helpful? Yes
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Dear guest! Thank you for having shared your excellent comments with the trip advisor community. We have a pleasure to welcome and propose a well-being to our customers. To know that we collaborated for your stay and you had a very good memory is our satisfaction.We are waiting for you the next time ... à bientôt. Valquiria DEIBER (general manager) More 

London, United Kingdom
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from Paris. Had a great stay in this hotel which has an excellent location and is good value for money. All the staff were very helpful and friendly, especially Isabel who was on reception throughout. She was always polite and very helpful. Rooms are a little small but everything is clean and tidy. Lots of restaurants and cafes... More 

Was this review helpful? Yes
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour! Thank you for your message! It's always a pleasure to know that our guest enjoyed to stay in our hotel. My team waiting for you to the next stay, Paris has everytime something new to discover. à bientôt Valquiria DEIBER (general manager) More 

kings langley, herts
Level Contributor
89 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed May 29, 2015

Really pleasant hotel, not cheap, but it is Paris, no hotels are cheap! Starting with the check in, the reception staff are very good, very friendly and efficient, really helpful. They also double as bar staff. The bar is quite small in the lobby, but it is a real nice, it's comfortable, we entertained friends here for an afternoon, really... More 

Was this review helpful? Yes 1
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Dear client! Thank you for all your comments and suggestions. We are glad to know that had a very nice stay in our hotel. We hope that the next time you will enjoy with your friends the our terrace... Kind regards and à bientôt Valquiria DEIBER (general manager) More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2015 via mobile

I've stayed in many hotels all around Europe and this is by far one of the better ones, the poor reviews arent justified for this hotel and i suspect those that did leave a bad review have unrealistic standards, i loved the hotel, one tiny mishap was that my room was not ready when it said check in was available... More 

Was this review helpful? Yes 1
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour Ryan!!! Thank you so much for your excellent comments.Your praises are the most important award which my team can have. The comfort of the customer is a priority in our hotel and I am delighted to know that you lived You are already welcome. à bientôt Valquiria DEIBER (general manager) More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 5, 2015

We returned yesterday from a 4 day Paris break at the Mercure Bastille San Antoine. The hotel is situated in a busy suburb of the 12th area. There are plenty of bars and restaurants local to the hotel and we availed ourselves of these every evening after our sightseeing adventures. We walked a lot during our stay, though both the... More 

Was this review helpful? Yes 1
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour dear client! Thank you for your message. To my team it s a pleasure to welcome all guest and satisfy their needs, Sorry about the service during the breakfast, We did the necessary to guarantee a qualitate service now. We hope that next time you will have a good weather to enjoy the room with balcony Kind regards Valquiria... More 

Cockermouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

I booked this hotel for a weekend as I was attending a conference and my Mum was staying with me to do some sight-seeing. It was very handy for the metro (Line 8) and the surrounding neighbourhood was nice. When we arrived, we got a fantastic welcome (after a 3 hours journey across Paris as the RER line was closed).... More 

Was this review helpful? Yes 1
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour Vicki! It s a pleasure to us to read your good comments, thank you so much. It s our satisfaction to welcome our clients and know that you had a wonderfull stay. We hop eto see you very soon... kind regards. Valquiria DEIBER More 

Yarm, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed March 12, 2015

My partner booked this hotel for a romantic trip to Paris and it looked great on the website. Upon arrrival the hotel is a fair walk from Gare du Lyon station and is quite small from the outside. The inside could do with some refreshing as the decor is old and a bit tatty. Reception staff were helpful and friendly.... More 

Was this review helpful? Yes 2
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour! Thank you for your message. I shall share with my team your praises concerning their behavior We are really sorry if you had a problem with the conditions of cleaning in the balcony in April, 2014. We hope to see to show the modifications that we already done and we ll surprise you very soon with the hotel renovated.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 9, 2015

I stayed on the top floor in a room which has a balcony and is thus more expensive. What really put me off was the smell in the corridor as I walked out of the elevator. I expect anything above 3 stars to be well maintained and clean. The room in itself was fine, with nice furniture, and very small... More 

Was this review helpful? Yes
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour ! Thank you for your message. We are sorry that in july you did not have a pleasant stay in our hotel. We ll be a pleasure to welcome you one more time and show you many changes. à bientôt More 

Paris, France
Level Contributor
59 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed March 5, 2015

I stayed here twice once as a preferred accor member and once without being preferred. They have preferred rooms, which are good, however the other rooms were pretty depressing, mainly just drab and soul less, however the preferred rooms are a bit bigger and the internet is better. The location is good there is a great food market opposite the... More 

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ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour ! Thank you for your comment. We have many kind of room. We try to offer the room that will satisfy our client. Please inform to the reception what you want and we will do our best. See you very soon... More 

Basingstoke, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 19, 2015

Quiet hotel, in a good location, with pleasant & helpful staff. Room was lovely, comfortable and clean. It was very cold in the room when we arrived however it got warm fairly quickly. Hotel is not far from the metro. Easy walking distance from the main road hence restaurants. We did not have breakfast at the hotel, we preferred a... More 

Was this review helpful? Yes
DeiberValquiria, Gérant at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour Dear client! We are so glad to know that your had a wonderful time in our hotel, thaNk you for your stay and comment. He hope to see you soon. à bientôt Valquiria DEIBER More 

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