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Mercure Paris Bastille Saint Antoine

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64 rue Crozatier, 75012 Paris, France (Formerly Paname Hotel Bastille)
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Mercure Paris Bastille Saint Antoine
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Mercure Paris Bastille Saint Antoine
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285 Reviews from our TripAdvisor Community

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Traveler rating
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    146
    55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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San Pedro Garza Garcia, Mexico
Level Contributor
107 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 1 week ago

Even though we were not assigned with at least one of our reserved rooms on arriving from our transatlantic flight, the kind and attentive woman attending the front desk proved to be an excellent host. The Mercure Paris Bastille is located in a very interesting neighborhood with plenty of local restaurants, stores, markets, etc. Being close to the Lyon train... More 

Was this review helpful? Yes
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour! Thank you for your comments, we are so happy to know that you spent a nice time in our hôtel. We do the renovation, but the hôtel is not close, we have just closed floor by floor. We are waiting for you to show the wonderful design. You are already welcome A bientôt Valquiria DEIBER (general manager) More 

2 reviews
4 of 5 stars Reviewed 1 week ago

We had a terraced room and the room was clean with a small bathroom. The only complaints we had was that the corridor on the 4th floor smelt very strange. Also the wifi did not reach the room. The smell of vanilla was overwhelming in the lobby. However, the room was as described and other than those small things there... More 

Was this review helpful? Yes
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Dear Holly! Thank for your stay in our hotel and for sharing your comments. Sorry about some points, we already did the necessary to give to you a better stay in the futur. kind regards Valquiria DEIBER (general manager) More 

North Wales, U.K.
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a long weekend to tour the sites of Paris. Getting from CDG Airport is not that simple, so, as arriving in the evening and not knowing our way around the public transport system yet, we booked an airport transfer. Great decision. The check-in was simple, great staff who are always there to help and point you in... More 

Was this review helpful? Yes
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour Dear client! It s a pleasure to us to get the good impression about your stay in our hotel. We started the renovation and we waiting for you with a hotel moderne and confortable hotel. Thank you and à bientôt Valquiria DEIBER More 

Phoenix, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location for students traveling to Paris for study abroad program at the ACCENT center. Great staff!!! During taxi strike the front desk assisted with finding a vehicle service to pick up my daughter. What a relief. I highly recommend this hotel when visiting Paris.

Was this review helpful? Yes
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Dear guest! Thank you for having shared your excellent comments with the trip advisor community. We have a pleasure to welcome and propose a well-being to our customers. To know that we collaborated for your stay and you had a very good memory is our satisfaction.We are waiting for you the next time ... à bientôt. Valquiria DEIBER (general manager) More 

London, United Kingdom
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 17, 2015

Just returned from Paris. Had a great stay in this hotel which has an excellent location and is good value for money. All the staff were very helpful and friendly, especially Isabel who was on reception throughout. She was always polite and very helpful. Rooms are a little small but everything is clean and tidy. Lots of restaurants and cafes... More 

Was this review helpful? Yes
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour! Thank you for your message! It's always a pleasure to know that our guest enjoyed to stay in our hotel. My team waiting for you to the next stay, Paris has everytime something new to discover. à bientôt Valquiria DEIBER (general manager) More 

kings langley, herts
Level Contributor
91 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 29, 2015

Really pleasant hotel, not cheap, but it is Paris, no hotels are cheap! Starting with the check in, the reception staff are very good, very friendly and efficient, really helpful. They also double as bar staff. The bar is quite small in the lobby, but it is a real nice, it's comfortable, we entertained friends here for an afternoon, really... More 

Was this review helpful? Yes 1
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Dear client! Thank you for all your comments and suggestions. We are glad to know that had a very nice stay in our hotel. We hope that the next time you will enjoy with your friends the our terrace... Kind regards and à bientôt Valquiria DEIBER (general manager) More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2015 via mobile

I've stayed in many hotels all around Europe and this is by far one of the better ones, the poor reviews arent justified for this hotel and i suspect those that did leave a bad review have unrealistic standards, i loved the hotel, one tiny mishap was that my room was not ready when it said check in was available... More 

Was this review helpful? Yes 1
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour Ryan!!! Thank you so much for your excellent comments.Your praises are the most important award which my team can have. The comfort of the customer is a priority in our hotel and I am delighted to know that you lived You are already welcome. à bientôt Valquiria DEIBER (general manager) More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 5, 2015

We returned yesterday from a 4 day Paris break at the Mercure Bastille San Antoine. The hotel is situated in a busy suburb of the 12th area. There are plenty of bars and restaurants local to the hotel and we availed ourselves of these every evening after our sightseeing adventures. We walked a lot during our stay, though both the... More 

Was this review helpful? Yes 1
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour dear client! Thank you for your message. To my team it s a pleasure to welcome all guest and satisfy their needs, Sorry about the service during the breakfast, We did the necessary to guarantee a qualitate service now. We hope that next time you will have a good weather to enjoy the room with balcony Kind regards Valquiria... More 

Cockermouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

I booked this hotel for a weekend as I was attending a conference and my Mum was staying with me to do some sight-seeing. It was very handy for the metro (Line 8) and the surrounding neighbourhood was nice. When we arrived, we got a fantastic welcome (after a 3 hours journey across Paris as the RER line was closed).... More 

Was this review helpful? Yes 1
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour Vicki! It s a pleasure to us to read your good comments, thank you so much. It s our satisfaction to welcome our clients and know that you had a wonderfull stay. We hop eto see you very soon... kind regards. Valquiria DEIBER More 

Yarm, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed March 12, 2015

My partner booked this hotel for a romantic trip to Paris and it looked great on the website. Upon arrrival the hotel is a fair walk from Gare du Lyon station and is quite small from the outside. The inside could do with some refreshing as the decor is old and a bit tatty. Reception staff were helpful and friendly.... More 

Was this review helpful? Yes 2
ValquiriaDEIBER, Directeur général at Mercure Paris Bastille Saint Antoine, responded to this review

Bonjour! Thank you for your message. I shall share with my team your praises concerning their behavior We are really sorry if you had a problem with the conditions of cleaning in the balcony in April, 2014. We hope to see to show the modifications that we already done and we ll surprise you very soon with the hotel renovated.... More 

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Staying in Bercy / Nation

Neighborhood Profile
Bercy / Nation
Nestled between the Seine, Bastille, and Père Lachaise lies a peaceful side of town where wide avenues and impressive buildings accompany green spaces and small parks. Landscaped havens are plentiful, from the Bercy Park to La Coulée Verte and most impressively the Bois de Vincennes, which even contains a medieval castle on its doorstep. For an escape from the masses head to this calming neighborhood where real Parisians make their homes.
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