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Hyatt Regency Paris Etoile

4.0 of 5 Hotel   |   3, Place du General Keonig, 75017 Paris, France
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Ranked #1,214 of 1,793 Hotels in Paris
A recent review
3 of 5 stars reviewed 4 weeks ago
Triciatraveling West Hempstead, New York
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849 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hyatt Regency Paris Etoile
See the most recent reviews
West Hempstead, New York
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were concerned after reading some reviews. However we found this place close to metro for easy travel to all attractions. Staff was exceptionally helpful, room was clean. Short walk to mall for reasonably priced breakfast and trains. Great views of city from the bar.

Was this review helpful? Yes 3
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this review

Thank you for your feedback. We are glad to read that you enjoyed your stay with us. Thank you for your feedback regarding the service. We will be more than happy to welcome you back Best regard, More

Melbourne, Australia
Top Contributor
59 reviews 59 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Very very old and dirty rooms, with stained carpet and bath curtain, had to change room 3 times in a day and still hard to accept. Suppose to stay for free using gold passport member points, but was charged extra money because the hotel put wrong dates for check-in. Wasted my points. Had breakfast at the club and got food... More

Was this review helpful? Yes
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this review

Thank you for your comment. We are sorry to read that you didn’t enjoy your stay with us. We do apologize about the mistake at the reception. We will make sure this situation will not occur again. Concerning the food at the Regency Club, rest assured we respect the process. The hotel is being renovated shortly. Our goal is to... More

Vilnius, Lithuania
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is in rather convenient location- all transfer busses stops directly at the hotel. also it has an aunderground station and department store. It is not yet refurbished so a little bit tired interior. I stayed in renovated room . It was OK but not usuall Haytt level.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this review

Thank you for your comment. We are delighted to read that you enjoyed your business stay with us. We look forward to welcome you back Best regards, Michel Morauw General Manager More

Missouri
Top Contributor
66 reviews 66 reviews
58 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I read the recent reviews, and wonder about how experiences could be so different. Friends and I were there for a night before a flight to CDG, for which I'd booked two rooms. This huge hotel is clearly a conventioneer's favorite, but despite our rooms (which turned out to be adjoining, doors unlocked before we went in the room) being... More

Was this review helpful? Yes
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this review

Thank you very much for this nice comment. We are delighted to read that you enjoyed your stay with us. We will be more than happy to welcome you back again soon. Best regards, Michel Morauw General Manager More

Kumasi, Ashanti, Ghana
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was in the Hyatt Recency for an award by BID. It all began at check in when I arrived, even though I had a reservation confirmed with the hotel, I was told by tge receptionist that she couldn't find my name. Thanks to the manager (at least that was what she told me after she went in to a back... More

Was this review helpful? Yes
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this review

Thank you for taking the time to write a comment about Hyatt Regency Paris Etoile. We are sorry to read that you were disappointed with your stay. We always do our very best to ensure a speedy check-in, and we apologise for the wait and disagreement that you encountered. Hyatt Regency Paris Etoile will be undergoing renovation work shortly. We... More

Harleysville, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

This was an extension of a river cruise. We stayed three nights. Our room was on the third floor with very dark hallways and carpet. The furniture in the room should have been replaced 20 years ago. The carpet was filthy with cigarette burn marks. Paint in the bathroom was peeling and drywall was bulging. The concierge people gave us... More

Was this review helpful? Yes 1
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this review

Thank you for your comment. We apologise for all the disagreements that you mentioned. We will share your comments with our team, so that this situation does not occur again. Service is one of our top priorities and we attach great importance to it, so we will be sure to share your comments with our team. The hotel is being... More

san pedro de alcantara
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 22, 2014 via mobile

I had an ugly room on floor 17, I asked for an other room (floor 3 is renovated, but the view was depressing) There is not a thing I like about this hotel. I left for an hotel in la Madeleine. I don't understand why they book nin-renovated rooms (it's a good recipe to get customers disgusted for life). I... More

Was this review helpful? Yes 3
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this review

Thank your for your feedback. We are sorry to read that you did not enjoy your stay with us. The hotel is being renovated at the beginning of next year. We will shortly begin updating this classic property in order to provide our guests with the best experiences that Hyatt has to offer. Our goal is to create a unique... More

Abu Dhabi, United Arab Emirates
Top Contributor
56 reviews 56 reviews
35 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed October 22, 2014

Booked Two Rooms, for one night. 3 adults & 2 Children. Dislikes/Issues: 1. Had to pay for an upgrade to get connecting rooms. 2. Paid for Effiel Tower View, did not get it. 3. Old Rooms 4. Worn out towels 5. Reception very unhelpful 6. Upon arrival one of the rooms had wet carpet. (got very smelly over time) 7.... More

Was this review helpful? Yes 2
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this review

Thank you for taking the time to write a comment on TripAdvisor about your stay at Hyatt Regency Paris Etoile. The experiences you describe are not characteristic of the level of service our colleagues strive to provide. We apologise that your stay was unsatisfactory, and we have shared your feedback with our team. For your information, the hotel is being... More

Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 19, 2014 via mobile

This hotel is quite adequate and has nice views across the city. I got given a room with some electrical problems and the key card did not turn on the lights ... Problem was fixed twice and I eventually had to move rooms. The location is good for my needs - close to the Arc de Triomphe and quite suitable... More

Was this review helpful? Yes 2
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this review

Thank you for your feedback. We do apologise for the disagreement you mentioned. We will ensure that this situation does not occur again. We are glad to read that you enjoyed the location. We look forward to welcoming you back, at which time we would be more than happy to offer you a unique Hyatt experience. Best regards, Michel Morauw... More

Paris, France
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed October 19, 2014

This hotel would be average as a Holiday Inn, but as a Hyatt, it is woefully disappointing. I stayed one night (trust me, it was enough!) and also ran a conference event. The front desk staff at check-in were rude. My party all had reservations for two nights, which should only have been for one night. I've never seen so... More

Was this review helpful? Yes 3
Hyatt_Regency_Paris, Directeur général at Hyatt Regency Paris Etoile, responded to this review

Thank you very much for taking the time to write a comment on Trip Advisor about your stay at Hyatt Regency Paris Etoile. We are deeply sorry to read that you didn’t enjoy your stay with us. The experiences you describe are not characteristic of the level of service our colleagues strive to provide. Service is one of our top... More

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Additional Information about Hyatt Regency Paris Etoile

Address: 3, Place du General Keonig, 75017 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Paris Etoile 4*
Number of rooms: 950
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Also Known As:
Concorde La Fayette Hotel
Concorde La Fayette Paris
Concorde Lafayette Hotel

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