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Suite Novotel Paris Porte de la Chapelle

4.0 of 5
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1 Impasse Marteau, 75018 Paris, France
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Suite Novotel Paris Porte de la Chapelle
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Ranked #971 of 1,773 Hotels in Paris
A recent review
4 of 5 stars reviewed yesterday
DDL1972 Bucharest
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856 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Bucharest
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

Minus: The housekeeper took our towels brought from home. We are waiting to receive by courier. After three months we have not received. Parking is 18 euro/day (the first 12 hours is 18 euro and the rest is free). Plus: The room is spacious. Breakfast is just ok. 5 minutes from metro station

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J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, Thank you for sharing your comments with us. Do not hesitate to contact us concerning your towels lost H4983-DM1@accor.com. We will do our best in order to satisfy you. Best regards, Jérôme SANCHEZ More 

Washington DC, District of Columbia
Top Contributor
366 reviews 366 reviews
40 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel itself is fine but I do agree that the area requires caution. I must note that I did not choose this hotel. I own a time share and this was the only hotel "in Paris" that I could trade a week for so I booked. I've traveled internationally extensively and rarely have anything negative to say about neighborhoods... More 

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J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, We thank you for your message. Best regards, Jérôme SANCHEZ More 

Brisbane
Top Contributor
77 reviews 77 reviews
38 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed there as a family of 5 with 2 adjoining rooms which we booked 2 months in advance. We had no problems in checking in and the rooms were as described of a decent size and yes they were adjoining! Very comfortable. The neighbourhood is however very scary. The hotel is close to La Chapelle Metro (about 400 m... More 

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J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear Guest, I thank you for your comments. I will share them today with all the staff. I am so pleased to learn you appreciate your stay. Do not hesitate to come back. Best regards, Jérôme SANCHEZ More 

Orland Park, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Me any my wife stayed here from April 18th to April 25th. When we arrived we parked the car in the garage which is well secured! The only thing that sucks is that they charge for parking, but then again that seemed to be the case everywhere we went in France. The room was clean and well kept. The cleaning... More 

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J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear Guest, We thank you for taking the time to share your comments. We are pleased to learn how much you appreciate your stay. Do not hesitate to come back. Best regards, Jérôme SANCHEZ More 

canada
1 review
2 of 5 stars Reviewed April 22, 2015

We stayed three for 3nights. When we checked in they gave us 2 smoking rooms .When we discovered them and asked for a change they refused to change and after begging for 15 mins they agreed but on condition that the smoking rooms must be untouched.After we moved our luggage to the non-smoking rooms they double checked the two smoking... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, Thank you for your message. We are so sorry for the mistake between non-smoking and smoking rooms. We remembered to do our best in order to satisfy your demand. We tried to understand each other and because of the language barrier and the fact that some of you didn't speak either French or English. We hope you appreciate... More 

Travelers are raving about these Paris hotels

UK
Top Contributor
76 reviews 76 reviews
72 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed April 20, 2015

I agree with the comments about the location although much the same as on the outskirts of any big city. Metro was close enough and good value for money to get to the centre of Paris. Our room wasn't ready when we arrived but we didn't find this out until we got to the room and saw the cleaners! In... More 

Was this review helpful? Yes 2
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear Guest, Thank you for your message. We are sorry to learn your feelings after your stay at the Suite Novotel Paris Porte de la Chapelle. The neighbourhood is changing. Do not hesitate to taste again our services : in few monthes you will appreciate the changes. Best regards Jérôme SANCHEZ More 

Brasilia, DF
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed April 17, 2015

This hotel dishonors the good name of Accor Hotels. I am a Platinum Frequent Guest of Accor and even so I and my family were treated like enemies, in this horrible place. The employees seemed to have fun making you feel bad. I made my reservation in advance, they did not recognize it although I showed a print; they wanted... More 

Was this review helpful? Yes 2
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear Guest, Thank you for your message. We are sorry to learn your feelings after your stay at the Suite Novotel Paris Porte de la Chapelle. We will take care about every point mentioned. Best regards, Jérôme SANCHEZ More 

Swindon, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 12, 2015

Best parts first. We were made pleasantly welcome. The staff spoke good English and all the costs and car park where explained. The car park is very secure and ample size spaces, your German pride and joy is safe here. The room was very clean and comfortable, it was also quite and spacious, with ample toiletries. Despite the very busy... More 

Was this review helpful? Yes
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, We thank you for your message. We are very pleased to learn you high level of satisfaction We are looking for the pleasure to welcome you for your next parisian next. Best regards, Jérôme SANCHEZ More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 10, 2015

I stayed at this hotel from 2APR15 to 6APR15. Let's start with the location, this is one of the worst neighborhoods in Paris. Please do a quick google search! To get to public transportation, the metro, you need to go under a bridge where a lot of homeless people gather, it's unsafe after 9pm in my personal opinion. So unless... More 

Was this review helpful? Yes 1
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear Guest, Thank you for your message. We are sorry to learn your feelings after your stay at the Suite Novotel Paris Porte de la Chapelle. We do not understand every point mentioned. We will take care about. Best regards, Jérôme SANCHEZ More 

Bangkok, Thailand
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 9, 2015

Having been told that they typical Paris hotels are rather small, I was delighted to arrive for a 4 day stay in Paris. This hotel is lovely, out of the city but very near a Metro station. Hotel room big and great use of the space, not at all small. Breakfast was buffet and at 15 euro you could have... More 

Was this review helpful? Yes
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, We are so pleased and happy to learn how you enjoy your stay with us. Every day we do our best in order to satisfy your needs. Thanks to your report we know that we are in the good way. We are looking for the pleasure to welcome you as soon as possible. Best regards, Jérôme SANCHEZ More 

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