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Suite Novotel Paris Porte de la Chapelle

4.0 of 5
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1 Impasse Marteau, 75018 Paris, France
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Suite Novotel Paris Porte de la Chapelle
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Ranked #936 of 1,795 Hotels in Paris
A recent review
3 of 5 stars reviewed 5 days ago
penrosemoons UK
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839 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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canada
1 review
2 of 5 stars Reviewed 3 days ago NEW

We stayed three for 3nights. When we checked in they gave us 2 smoking rooms .When we discovered them and asked for a change they refused to change and after begging for 15 mins they agreed but on condition that the smoking rooms must be untouched.After we moved our luggage to the non-smoking rooms they double checked the two smoking... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, Thank you for your message. We are so sorry for the mistake between non-smoking and smoking rooms. We remembered to do our best in order to satisfy your demand. We tried to understand each other and because of the language barrier and the fact that some of you didn't speak either French or English. We hope you appreciate... More 

UK
Top Contributor
77 reviews 77 reviews
73 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I agree with the comments about the location although much the same as on the outskirts of any big city. Metro was close enough and good value for money to get to the centre of Paris. Our room wasn't ready when we arrived but we didn't find this out until we got to the room and saw the cleaners! In... More 

Was this review helpful? Yes 2
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear Guest, Thank you for your message. We are sorry to learn your feelings after your stay at the Suite Novotel Paris Porte de la Chapelle. The neighbourhood is changing. Do not hesitate to taste again our services : in few monthes you will appreciate the changes. Best regards Jérôme SANCHEZ More 

Brasilia, DF
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel dishonors the good name of Accor Hotels. I am a Platinum Frequent Guest of Accor and even so I and my family were treated like enemies, in this horrible place. The employees seemed to have fun making you feel bad. I made my reservation in advance, they did not recognize it although I showed a print; they wanted... More 

Was this review helpful? Yes 1
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear Guest, Thank you for your message. We are sorry to learn your feelings after your stay at the Suite Novotel Paris Porte de la Chapelle. We will take care about every point mentioned. Best regards, Jérôme SANCHEZ More 

Swindon, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Best parts first. We were made pleasantly welcome. The staff spoke good English and all the costs and car park where explained. The car park is very secure and ample size spaces, your German pride and joy is safe here. The room was very clean and comfortable, it was also quite and spacious, with ample toiletries. Despite the very busy... More 

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J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, We thank you for your message. We are very pleased to learn you high level of satisfaction We are looking for the pleasure to welcome you for your next parisian next. Best regards, Jérôme SANCHEZ More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel from 2APR15 to 6APR15. Let's start with the location, this is one of the worst neighborhoods in Paris. Please do a quick google search! To get to public transportation, the metro, you need to go under a bridge where a lot of homeless people gather, it's unsafe after 9pm in my personal opinion. So unless... More 

Was this review helpful? Yes 1
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear Guest, Thank you for your message. We are sorry to learn your feelings after your stay at the Suite Novotel Paris Porte de la Chapelle. We do not understand every point mentioned. We will take care about. Best regards, Jérôme SANCHEZ More 

Bangkok, Thailand
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having been told that they typical Paris hotels are rather small, I was delighted to arrive for a 4 day stay in Paris. This hotel is lovely, out of the city but very near a Metro station. Hotel room big and great use of the space, not at all small. Breakfast was buffet and at 15 euro you could have... More 

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J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, We are so pleased and happy to learn how you enjoy your stay with us. Every day we do our best in order to satisfy your needs. Thanks to your report we know that we are in the good way. We are looking for the pleasure to welcome you as soon as possible. Best regards, Jérôme SANCHEZ More 

Budapest, Hungary
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed for 5 nights in this hotel. We were satisfied with the service and with the quality of the room. Everything was clean and in a very good condition. There were also free drinks (tea, hot chocolate, coffee, mineral water) in the room and some biscuits (every day refilled). The staff was helpful. I really can't say anything negative... More 

Was this review helpful? Yes
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear Guest, I thank you so much for your comments. I will share them today with all the staff. I am so pleased to learn how much you appreciate your stay. Do not hesitate to come back. Best regards, Jérôme SANCHEZ More 

Aalborg, Denmark
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there 2 nights while we were in Paris. This was our second trip, and we got a much better location this time. In fact I find the trade off between price and central location fair, because it is not far away from the nearest metro and it will take you to many places in a reasonable time. You... More 

Was this review helpful? Yes 1
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, We thank you for your message. We are happy to learn you level of satisfaction We are looking for the pleasure to welcome you as soon as possible. Best regards, Jérôme SANCHEZ More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 18, 2015

The staff were very helpful in both acquiring us taxis on Sunday when we departed as well as helping us be fed late on Friday night by helping us order takeaway! The hotel rooms where comfortable and and clean. Will definitely visit again if it not for the area in which the hotel was located in.

Was this review helpful? Yes
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guests, Thank you so much for your comments. I will share them today with all the staff. Do not hesitate to contact us for your next parisian stay. Best regards, Jérôme SANCHEZ More 

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