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Suite Novotel Paris Porte de la Chapelle

4.0 of 5
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1 Impasse Marteau, 75018 Paris, France
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Suite Novotel Paris Porte de la Chapelle
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Ranked #970 of 1,793 Hotels in Paris
A recent review
3 of 5 stars reviewed 1 week ago
Subir K Kolkata (Calcutta), India
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876 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kolkata (Calcutta), India
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

First of all let me say that for a traveler who is going to Paris from another continent with a set ideas about this place of many myths and dreams, staying in this hotel is an eye opener about the difference between a dream and a stark reality.The rooms facing the fly over showing the heap of garbage openly dumped... More 

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J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, Thank you for your message after your last stay at the suite Novotel Paris Porte de la Chapelle. Kind regards, Jérôme SANCHEZ More 

London, United Kingdom
Top Contributor
60 reviews 60 reviews
53 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 1 week ago

So lets's start with the good points. Well, the room was a good size. Unfortunately, that's really is just about 'it' for the good points. This hotel is located in what appeared to be one of the roughest parts of the city and the staff seem to be trying their hardest to live up to the 'rude Parisien' stereotype. They... More 

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J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, We thank you for your message. Best regards, Jérôme SANCHEZ More 

Travelers are raving about these Paris hotels

Newcastle upon Tyne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Long weekend early June was a surprise, so i had not checked previous reviews and took the hotel and area on first impressions. We found it very clean throughout, a spacious room with good amenities, friendly staff and nice little bar, from which we took drinks onto the back terrace to plan our days. Can't comment on the breakfast as... More 

Was this review helpful? Yes 1
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, We thank you so much for your message. We are very pleased to learn your high level of satisfaction. Do not hesitate to contact us for your next parisian stay. Best regards, Jérôme SANCHEZ More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel before we read the reviews and were quite worried about the supposedly "homeless" and "scary" neighbourhood. Other reviews had said the hotel staff weren't very helpful and that the cleaners weren't efficient, etc... We got a taxi from Gare du Nord straight to the hotel doors at 1:00am for just under €10, which was comfortable and... More 

Was this review helpful? Yes
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, It's a real pleasure to learn how you feel your last stay at the Suite Novotel Paris Porte de la Chapelle. I thank you so much for your details. I am pleased to know your high level of satisfaction. Do not hesitate to contact us for your next parisian stay. Kind regards, Jérôme SANCHEZ More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Situation is ghastly, run down area, drug addicts under the adjacent motorway. Breakfast OK but pricey. Room large with decent fittings But the air-conditioning was not up to keeping the room cool. When reported to staff, they told us there was nothing wrong with it. We boiled in the night. No restaurants within walking distance except the overpriced cafe next... More 

Was this review helpful? Yes
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, We thank you for your message. We look forward having the pleasure to welcome you as soon as possible. Kind regards, Jérôme SANCHEZ More 

Mumbai
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We went to this hotel. The hotel is situated in a rough neighborhood and as you walk from the hotel to the metro you can see undesirable people hovering around. As I was checking in, standing in the lobby with my family, my laptop bag was just behind me. It was a Samsonite roll on bag and had my laptop,... More 

Was this review helpful? Yes 2
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, We present again our apologies for the inconvenience upon arrival time. We welcome a hundred travelers every day and this for 11 years. We offer daily our expertise and professionalism at your service to satisfy you. Best regards, Jérôme SANCHEZ More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

After booking this hotel, I then looked at the reviews and they unfortunately scared me.. People were writing that the area was bad, and they were scared to walk around but when me and my friend went, the place was perfectly fine.. The metro was in walking distance, around 3-4 minutes and not one problem along the way. We stayed... More 

Was this review helpful? Yes 1
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guests, Waou.... Thanks a lot for your message. We are pleased to learn your hugh level of satisfaction. We look forward welcoming you for your next parisian stay. Best regards, Jérôme SANCHEZ More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Rooms are nice, but somehow the AC is ineffective. Neighbourhood is not at all good. Breakfast is pathetic, very few choices. Front desk associates are nice. We asked for a wake up call which we never got. Attractive places like Eiffel tower, The Louvre etc is approx 20KM away from the hotel.

Was this review helpful? Yes
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Good morning, Thank you for sharing with us your feelings. I am so surprised of your comments. Just have a look an the web site www.mappy.com and you will find 6 kms the distance from the hotel to Louvres or 20 mn with the métro. Best regards, Jérôme SANCHEZ More 

Bucharest
Contributor
12 reviews 12 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Minus: The housekeeper took our towels brought from home. We are waiting to receive by courier. After three months we have not received. Parking is 18 euro/day (the first 12 hours is 18 euro and the rest is free). Plus: The room is spacious. Breakfast is just ok. 5 minutes from metro station

Was this review helpful? Yes
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, Thank you for sharing your comments with us. Do not hesitate to contact us concerning your towels lost H4983-DM1@accor.com. We will do our best in order to satisfy you. Best regards, Jérôme SANCHEZ More 

Washington DC, District of Columbia
Top Contributor
409 reviews 409 reviews
46 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed May 12, 2015

The hotel itself is fine but I do agree that the area requires caution. I must note that I did not choose this hotel. I own a time share and this was the only hotel "in Paris" that I could trade a week for so I booked. I've traveled internationally extensively and rarely have anything negative to say about neighborhoods... More 

Was this review helpful? Yes 1
J_SANCHEZ_75, Directeur général at Suite Novotel Paris Porte de la Chapelle, responded to this review

Dear guest, We thank you for your message. Best regards, Jérôme SANCHEZ More 

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