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Mercure Paris Opera Garnier

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4 rue de l'Isly, 75008 Paris, France
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Mercure Paris Opera Garnier
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Mercure Paris Opera Garnier
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678 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vlissingen, The Netherlands
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We go to Paris every year, and stayed in different hotels. But we went to this hotel 5 times. We love it becauset: - it's near the Grands Boulevards, so the big stores (Lafayette, Printemps) are right around the corner. - breakfast is very fresh and various. - nice clean rooms (not that big, but when I'm in Paris, I... More 

Was this review helpful? Yes
deMirandaDinis, Directeur Hébergement at Mercure Paris Opera Garnier, responded to this review

Dear Claukoole Thank you for taking time to share with us your experience at Mercure Paris Opéra Garnier. I’m glad to read that you always choose our hotel for our location, the breakfast and our "nice clean" rooms. We are very pleased to learn your satisfaction and I will share it with whole staff, who contributed to this success. Looking... More 

Vilnius, Lithuania
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

Impolite reception personnel, does not try to solve problems and to suggest alternatives. Room entering time after 14 o'clock,was requested in advance (in two month) to accommodate from 11 hours. No restaurant, no place where to eat dinner. Poor and expensive breakfast. Privilege room minibar choice: still water, sparkling water, coca cola, juice.There are no any vine, bear, chocolate or... More 

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deMirandaDinis, Directeur Hébergement at Mercure Paris Opera Garnier, responded to this review

Dear erikavitk It’s with an important disappointment that i read your review about our hotel, and become aware that our staff did not welcome you like they should have. I sincerely apologize and assure you that we have already done the necessary so that the quality of our welcoming service meets your expectations. Concerning the food and beverages facilities, we... More 

Happy Valley-Goose Bay, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This review is overdue. My husband and I stayed here this past October 2014 as part of an Air Canada Vacations package. The location of this hotel is good. We were close to lots of attractions and to the metro station which is easy to navigate. We purchased tickets for the L'Open Bus Tour which was a great way to... More 

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deMirandaDinis, Directeur Hébergement at Mercure Paris Opera Garnier, responded to this review

Dear Tabitha1981 Thank you for the interest you show to our hotel and for your nice review. The hotel MERCURE Opera Garnier is truthfully very well located and has the benefit to facilitate traveling across the capital. Some of our standard rooms are indeed a bit small, that is why we invite you to choose a higher category of room... More 

melbourne
Top Contributor
56 reviews 56 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We only stayed here for a night at the beginning of our trip - the hotel is very close to all of the shops, cafes and Saint Lazare Station. We arrived late in the afternoon and was greeted by the lovely staff who upgraded our room which was very large for a Parisan hotel. I cannot fault this hotel as... More 

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deMirandaDinis, Directeur Hébergement at Mercure Paris Opera Garnier, responded to this review

Dear daelc80 Thank you very much for your review on Trip Advisor and I'm very pleased that you enjoyed the upgrade to our Privilege room. It’s always a pleasure to reed guest satisfaction and we will be happy to welcome you shortly. Sincerely yours Dinis de Miranda More 

Athens
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We got a good deal for four nights here in early February and were happy with our choice. The rooms are tiny, pretty much standard for mid-priced Parisian hotels, but they were clean and the beds comfy. We also had a nice view of the bustle in front of Gare St. Lazare. Staff were friendly and helpful with directions and... More 

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deMirandaDinis, Directeur Hébergement at Mercure Paris Opera Garnier, responded to this review

Dear Souniio First of all, thank you for your comment . I am very delighted to read that you have appreciated your stay as well as the location of our hotel. I am also glad to learn that we were able to guide you and make your stay enjoyable. It is a real pleasure and very encouraging to read positive... More 

Singapore, Singapore
Contributor
17 reviews 17 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 7, 2015

Previously, we stayed at the Mercure Paris Royal Madeleine in the Privilege Room. This time round, we decided to book the Privilege Room at the Mercure Paris Opera Garnier Hotel since the rates are slightly lower. We should have booked this hotel in our previous trip as everything about this hotel is just right for us. Let me stated on... More 

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Marc P, Deputy Manager at Mercure Paris Opera Garnier, responded to this review

Dear RomeeRamli Thank you very much for your wonderful review on trip advisor and we are happy to read that you enjoyed your stay and our team and especially Keiko. Your satisfaction is our best reward and it is always a pleasure to assist our guest during their stay and participate to make their trip to Paris a success. On... More 

Nice, France
Top Contributor
217 reviews 217 reviews
61 hotel reviews
160 helpful votes 160 helpful votes
3 of 5 stars Reviewed January 23, 2015

We spent a week-end in this hotel located near the St Lazare railway station an 5 minutes away from the Garnier opéra. Regarding the rooms, this hotel does not deserve 4-star since the rooms are very small: no rooms to put the luggages, a small bathroom with very little extra space (shower only), toilets in the bathroom... According to us... More 

Was this review helpful? Yes 1
Marc P, Deputy Manager at Mercure Paris Opera Garnier, responded to this review

Dear Petrus61 Thank you for sharing your opinion on Trip Advisor and I’m pleased to read that you enjoyed the location of the hotel in the city centre. Please accept our apologies for the small room you had. It’s true that parts of our bathroom are with shower but most of them are equipped with bath. For your next trip... More 

waterloo
Reviewer
4 reviews 4 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 11, 2015

My wife and I stayed at this hotel for 6 nights and we enjoyed our stay. The room is clean, though small, it gave us what we needed - a good night sleep. we went to Paris not for staying in hotel room all day:). The front desk staff were very helpful with our inquires, and booking the M.R. show... More 

Was this review helpful? Yes
Marc P, Deputy Manager at Mercure Paris Opera Garnier, responded to this review

Dear TonyZ446 “Thank to you” ……for sharing your impressions over the Hotel Mercure Opera Garnier on Trip Advisor. We are very happy to read that you enjoyed our location one step from the major point of interest of Paris as well as the service provided by our team. We would be very pleased to welcome you again. Sincerely Marc Pilard... More 

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