Customer Service was ok at the reception. We have been waiting for the room for almost 2 hours, but only because we first got 13th floor and wanted to swap it for 33rd instead, which was last floor with central view of Eiffel Tower and wait was worth it. We still could refresh, take shower after the flights and change,...
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Awful room and extremely uncomfortable beds. For a 4 star hotel way below standard room. Has put us off Novotel for future stays.
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Dear Guest,
With great attention I have read the comment you left on TripAdvisor. I regret that you are not satisfied with your stay.
I feel sorry you haven’t had the chance to meet one of our Duty Managers, at your entire disposal at the number 2424 from your room, to accompany you during the whole stay between 7am and...
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We got a great deal on a family room over Christmas on one of those last-minute hotel websites. It was literally 500 dollars cheaper than the next comparable hotel for a five-day stay. We drove from London to Paris taking the Chunnel (very easy to use - it was our first time and went very smoothly). Driving in Paris is...
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Dear Guest,
I woud like to thank you so much for spending some time sharing your great experience at the Novotel Paris Tour Eiffel with us and other travellers.
I’m delighted to hear that you had a great Christmas Time in Paris with your family. As you noticed, we make sure that children feel at home as well. We have...
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This is no doubt close to the Eiffel Tower, and has very pleasant check in staff and restaurant waiters, but it is not a 4 star hotel. The rooms are grubby and dirty, small, need cleaning and have uncomfortable beds. And the refusal to allow guests to leave their coats with their suitcases is both ridiculous and offensive.
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Dear Guest,
Thank you for choosing Novotel for your last stay in Paris. Thank you for the compliment about the staff I will transfer it with pleasure to them.
I regret that you have not been satisfied about your stay. Be assured that the experience you had is not a reflection of the quality of service we aim to offer...
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The Novotel does not pretend to be the Ritz, nor the George V, but it is clean and usually well priced.
It is a large hotel, a good walk from the Eiffel Tower (10-15minutes) on the Seine. Free wifi in the lobby is a nice touch. The room was clean, and decently spacious for Paris.
Breakfast was included in my...
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Dear Guest,
As you have noticed the Novotel Paris Tour Eiffel is indeed a large hotel (764 rooms) which offers a lot of services as for example a concierges desk, a porter service but as well the very well-know Japanese restaurant the Benkay and the French restaurant Novotel Café.
I’m delighted to hear that you enjoyed the new coffee machine...
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We stayed her for 4 nights in October 2010 and we were pleasantly surprised by this hotel. The lobby area is gorgeous and check in was quick qith friendly and helpful staff! The room was average in size but fine for us as we were out and about all day so it was only somewhere to get our heads down!...
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Dear Guest,
I would like to thank you for your warm words describing in details your stay at the Novotel Paris Tour Eiffel.
Your comment will be read to the whole team so they are aware of the wonderful time you had and the fact that their efforts have helped accomplish this. They will be very satisfied to hear how...
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Located near the Eiffel tower the
Location is good. However the rooms are small & congested. Stayed there for 5 days and the breakfast buffet menu remained the same throughout... Also wi-fi is available only in the first 3 floors which houses the lobby, restaurants & conference rooms.. Good for a short stay of 1 or 2 days..
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Dear Guest,
I have read the comment you left on TripAdvisor and I understand that you’ve kept a mixed feeling of your stay with us.
We are very proud of our location. It is in walking distance to the Eiffel Tower and facing the Seine River, and I’m glad to hear you appreciated this.
Concerning the Internet we indeed have...
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Visited along with friends in December 2011. Our check in was quite swift after arrival. adequate rooms.
Since it was only a two day stay, we took inhouse concierge assistance to get information regarding best way to see paris in limited period and actually received very good information and guidance with detailed explanation on maps.
Breakfast was good with quite...
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Dear Guest,
I can assure you that it is always a pleasure to read such a positive comment and therefore I thank you for the time you dedicated describing your stay at the Novotel Paris Tour Eiffel.
It is a delight to hear that you and your friends appreciated the guidance of our concierges in order to visit this beautiful...
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We stayed at Novotel Paris Tour Eiffel for 2 nights and on the very first night (Boxing Day), we were given "smoking" rooms and we had it changed and were given very spacious deluxe rooms but the air-conditioning was hopeless. We were trying to sleep while sweating while it was about 3 degrees outside. Windows could not be opened as...
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Dear Guest,
I’m delighted to hear that the Novotel Paris Tour Eiffel pleased you in almost every aspect.
Please accept my apologies for the problem you had with the a/c in your room.
I would like to reassure you that we are currently working on a solution.
I hope that despite this incident I will see you back soon!
Yours...
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When we arrived by car we asked for the garage. The porter replied that the garage was full. We should –according to his advice- park somewhere else, in the streets around the hotel. Nevertheless I went into the garage. It seems half empty! In our room there was no minibar (it should be there according to the booking). In 6...
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Dear Guest,
Please accept my most sincere apologies concerning the incidents that occurred during your stay.
The managers concerned are informed about your remarks and take action in order to make sure that these kind of problems will not reoccur. Concerning the courtesy fridge I’m sorry that there wasn’t one in your room, during the last days we have changed...
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