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Holiday Inn Paris-Gare de L'Est

4.0 of 5
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5 Rue du 8 mai 45 | 10 Arr., 75010 Paris, France
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Holiday Inn Paris-Gare de L'Est
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Ranked #884 of 1,773 Hotels in Paris
A recent review
5 of 5 stars reviewed 2 weeks ago
lorna h Potters Bar, United Kingdom
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1,151 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The most inefficient people at the front desk. They are rude,improperly trained and extremely slow. Every time I visit the reception it always seems to be a 20 minute episode. 1. They refused to email my folio to me 2. Insisted that I must return my plastic hotel key, I can't leave it in the room 3. Refused to change... More 

Was this review helpful? Yes
Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, I present my sincere apologies regarding your dissatisfaction during your stay and especially at the front desk. I shared your comments with the team to make sure it will not appear. I understand your frustation and it is very important for us to regain your confidence. You certainly have several choices in Paris, but I hope you will... More 

Anaheim Hills, California
Contributor
19 reviews 19 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We were trying to book a room at Holiday Inn St Germain and the site routed me to the Gare de L'Est location and I did not look at my reservation until I was taking the train to Paris. Ok so right across Gare de L'Est which is the second biggest train location. pretty dirty location. The hotel was under... More 

Was this review helpful? Yes
Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, I am sorry to read about your dissatisfaction and I present my sincere apologies. I shared your comments with the team to make sure it will not appear in the future. You certainly have several choices in Paris, but I hope you will give another opportunity to welcome you to regain your confidence. Do not hesitate to contact... More 

Travelers are raving about these Paris hotels

Hong Kong Region, China
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

It was my 2nd stay after the first in 2014 because the location was great. But I won't stay here anymore. I observed pick pocket in the reception area but the staff did not support their guest at all. At my arrival, the receptionist told me the hotel was full and asked me to pay taxi fare transferring to other... More 

Was this review helpful? Yes 1
Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, I am sorry to read about your dissatisfaction and I present my sincere aplogies. I understand your frustation and it is important for us to regain your confidence. You certainly have several choices in Paris, but I hope you will give another opportunity to welcome you. Do not hesitate to contact us directly to organize your next stay.... More 

London, United Kingdom
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Although a great location, the hotel service is exceptionally bad. Our safe was not working and we had to call staff to assist on two occasions. Each time it took longer than 40 minutes. Ringing the reception is also very frustrating as they simply do not answer if busy. The phone rings in excess of 15 times and staff are... More 

Was this review helpful? Yes 1
Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, Thank you for providing feedback. I am sorry to read about your dissatisfaction with the condition the room and for the negative impression you had during your stay. I shared your comments with the team concerned to make sure it will not appear in the future. You certainly have several choices in Paris, but I hope you will... More 

Potters Bar, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

stayed at this hotel for a long weekend the hotel was very clean great location on top of the metro so great for getting about olivier who was one of the staff at this hotel was exceptionally helpful did everything he could to make the stay memorable

Was this review helpful? Yes 1
Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, We would like to thank you for your comment on TripAdvisor regarding your recent visit at Holiday Inn Paris Gare de l’Est. We are delighted to hear that you enjoyed your stay in our hotel, and glad that we were able to make you stay memorable. Thank you for your comment regarding Olivier. We hope to have the... More 

Harrogate UK
Contributor
20 reviews 20 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Holiday Inn Gare de L'Est is perfectly OK if you're arriving in Paris via the Gare de L'Est train station since it's a very short walk across the street to the hotel. That's probably the only reason to stay in this location. If you're a first time visitor and not arriving via the Gare there's really no point in... More 

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IHGCare, Guest Relations Manager at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear DiningStar, Thank you very much for taking the time to share your comments online. I am very pleased that you really liked the location of our property. Hence, I apologize that we fell below your expectations on some aspects of your stay. Your comments are being shared with the hotel management and appropriate action will be taken. We take... More 

Maidstone
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel early April for a long weekend and I would describe this hotel as adequate but the staff were very courteous. The room we stayed in had been recently refurbished, in fact the hotel was undergoing some major work that was not mentioned when we booked. The room was quite nicely decorated, a little small but... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear kazMaidstone, Thank you for leaving a review, highlighting not only the bad but also the good points of your stay. We are delighted to hear you liked how the room was decorated and found it comfortable. However, we regret letting you down on some of the room amenities. Please be assured that your comments will be shared with the... More 

Toronto, Ontario
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Holiday Inn Gare de L'est for 6 nights with my husband during a leisure vacation in Paris. We just loved the location of this hotel. The Metro station, which had connections to 3 lines (lines 4, 5, and 7) is literally right outside the hotel doors which we found so convenient. The room was a good... More 

Was this review helpful? Yes
Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, Thank you very much for your comments about Holiday Inn Paris Gare de l’Est. It was a great pleasure to welcome you to Paris, and we are glad to hear that you had an enjoyable stay with us. Thank you very much for pointing out your satisfaction with the hotel. I present my sincere apologies regarding the air... More 

Luxembourg City, Luxembourg
Top Contributor
56 reviews 56 reviews
51 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Location is the main assets of this hotel! Room: We had room newly renovated suite in the 4th floor. Very big, very clean, nice wide shower. Wifi: Free + strong signal TV: 2 big flat screen, one in the main room and one in the other room We were able to leave our stuff at 8 in the morning very... More 

Was this review helpful? Yes 1
Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, It is a real pleasure to read your comment regarding your recent visit at Holiday Inn Paris Gare de l’Est. We are delighted to read that we were able to meet your expectations. We constantly strive to achieve only the highest level of quality, service and hospitality. We hope to have the pleasure of seeing you again soon... More 

Krakow, Poland
Top Contributor
66 reviews 66 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 17, 2015

Compared with Paris standard large rooms, newly refurbished in modern style. Great beds! Good location, especially when you take train. Note! Currently hotel under rebuilding, so it might be noisy during the day.

Was this review helpful? Yes 2
Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, Thank you very much for your lovely comments about Holiday Inn Paris Gare de l’Est. It was a great pleasure to welcome you to Paris, and we are glad to hear that you had an enjoyable stay with us. Thank you very much for pointing out your overall satisfaction with the hotel. We look forward to welcoming you... More 

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