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Holiday Inn Paris-Gare de L'Est

4.0 of 5
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5 Rue du 8 mai 45 | 10 Arr., 75010 Paris, France
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Holiday Inn Paris-Gare de L'Est
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Ranked #885 of 1,773 Hotels in Paris
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1,159 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
1 review
3 of 5 stars Reviewed 2 days ago NEW

The hotel amenities and service are good. Its also close to the gare de nord and gare de liest stations. Metro station is right downstairs outside the main lobby. The only downside possibly is that its far from all attractions. No good restaurant nearby to eat and the area is bit shady at nights because of the train station may... More 

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Nuneaton, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Located in a fab location for getting around Paris, this holiday inn is surprisingly very high quality - staff were brilliant especially the night time manager and we had a very spacious family room with a surprisingly comfortable sofa bed. Rooms were clean and new - only thing is to watch out for the local tax which is charged in... More 

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Rayleigh, United Kingdom
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Hotel public areas currently being refurbished - from 18 May to 19 June 2015. Reception is in a small area on the first floor - limited space to wait if desk staff are already dealing with another person. 3 lifts, one out of action for our entire stay, one only goes as far as 6th floor (there are 8 floors).... More 

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Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Not the best part of Paris but we had no issues with the staff or room . Yes it is under refurbishment but it didn't interfere with our stay . It's locality to Gare de L'Est is good for getting around . Would have no qualms on staying here again 👍 There are some great bars around the hotel and... More 

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London, UK
Top Contributor
92 reviews 92 reviews
81 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel opposite the main entrance to Gare de l'Est and about a 5 minute walk from Gare du Nord. I arrived by Thalys at Gare du Nord and walked. It ain't the greatest neighbourhood. At first I couldn't find the hotel, this is because its housed in an old style, typical Parisian building. Only one Holiday Inn sign. Not your... More 

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Geldermalsen, The Netherlands
1 review
3 of 5 stars Reviewed 4 days ago NEW

The location, cleanliness of the hotel was good! The rooms were bigger than expected. Unfortunately we had a misunderstanding about the invoice, that is still not settled due to lack of reaction of hotel staff.

Review collected in partnership with bookinfrance.com

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New York City, New York
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 1 week ago

The most inefficient people at the front desk. They are rude,improperly trained and extremely slow. Every time I visit the reception it always seems to be a 20 minute episode. 1. They refused to email my folio to me 2. Insisted that I must return my plastic hotel key, I can't leave it in the room 3. Refused to change... More 

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Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, I present my sincere apologies regarding your dissatisfaction during your stay and especially at the front desk. I shared your comments with the team to make sure it will not appear. I understand your frustation and it is very important for us to regain your confidence. You certainly have several choices in Paris, but I hope you will... More 

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Anaheim Hills, California
Contributor
19 reviews 19 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

We were trying to book a room at Holiday Inn St Germain and the site routed me to the Gare de L'Est location and I did not look at my reservation until I was taking the train to Paris. Ok so right across Gare de L'Est which is the second biggest train location. pretty dirty location. The hotel was under... More 

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Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, I am sorry to read about your dissatisfaction and I present my sincere apologies. I shared your comments with the team to make sure it will not appear in the future. You certainly have several choices in Paris, but I hope you will give another opportunity to welcome you to regain your confidence. Do not hesitate to contact... More 

Hong Kong Region, China
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

It was my 2nd stay after the first in 2014 because the location was great. But I won't stay here anymore. I observed pick pocket in the reception area but the staff did not support their guest at all. At my arrival, the receptionist told me the hotel was full and asked me to pay taxi fare transferring to other... More 

Was this review helpful? Yes 1
Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, I am sorry to read about your dissatisfaction and I present my sincere aplogies. I understand your frustation and it is important for us to regain your confidence. You certainly have several choices in Paris, but I hope you will give another opportunity to welcome you. Do not hesitate to contact us directly to organize your next stay.... More 

London, United Kingdom
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Although a great location, the hotel service is exceptionally bad. Our safe was not working and we had to call staff to assist on two occasions. Each time it took longer than 40 minutes. Ringing the reception is also very frustrating as they simply do not answer if busy. The phone rings in excess of 15 times and staff are... More 

Was this review helpful? Yes 1
Benoit M, Directeur général at Holiday Inn Paris-Gare de L'Est, responded to this review

Dear Guest, Thank you for providing feedback. I am sorry to read about your dissatisfaction with the condition the room and for the negative impression you had during your stay. I shared your comments with the team concerned to make sure it will not appear in the future. You certainly have several choices in Paris, but I hope you will... More 

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