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Hilton Paris Opera

4.0 of 5
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108 Rue Saint-Lazare, 75008 Paris, France (Formerly Concorde Opera Paris)
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Hilton Paris Opera
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Ranked #760 of 1,794 Hotels in Paris
A recent review
5 of 5 stars reviewed 1 week ago
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125 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Paris Opera
See the most recent reviews
1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is gorgeous and the staff is very helpful and friendly. We are not fluent in French but the staff made us feel very welcome. The hotel is centrally located and the metro station is next door. We booked several tours through the hotel with skip the line access. We will stay at the Hilton Opera again next time... More 

Was this review helpful? Yes
Morgan_Mondoloni, Guest Relations Manager at Hilton Paris Opera, responded to this review

Dear Guest, It was a delight welcoming you for such an occacion. We are pleased to hear you enjoyed your stay @ Hilton Paris Opera! I hope to welcome you back soon, Morgan Mondoloni Guest Relations Manager More 

Branchburg, New Jersey
Top Contributor
232 reviews 232 reviews
44 hotel reviews
142 helpful votes 142 helpful votes
2 of 5 stars Reviewed 1 week ago

First, I have to say that I was delighted that another Hilton property had come to Paris. However, right now and after our visit, I would say that this hotel is a work in progress. As I see it, they can either spiral upward or downward. Right now, I would say they were on a downward spiral. My frustrations were... More 

Was this review helpful? Yes 3
hiltonparisopera, Responsable relations clients at Hilton Paris Opera, responded to this review

Dear LiJo4145j, I would like to thank you for taking the time to share your recent experience with us through Tripadvisor. I have read your comment with great interest and would like to thank you for your open and honest feedback. I am proud to announce you that since the 14th of January we are an officially Hilton Hotel situated... More 

USA
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have stayed at two previous Hiltons in Paris and we left this one after one night! We will never stay here again. The staff are okay but with the hotel under construction you can't even get there! The executive lounge was pathetic and food not even good! There were just too many things wrong to list. We went to... More 

Was this review helpful? Yes
hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear texas423, Thank you for your Tripadvisor posting following your recent stay! I am saddened by your disappointment which is obviously not the image we wish that you retain of your recent experience @ Hilton Paris Opera. It is true that the municipality of Paris is making some constructions on the main road in front of the hotel entrance, and... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Extremely distressed and unhappy. Immediately after eating dinner in the Petit Bar, we saw a mouse skipping across the floor. The staff didn't seem phased by this which makes me wonder whether this is a regular occurrence. It's a shame because I liked the atmosphere in the bar. Definitely won't be eating breakfast or lunch here tomorrow. This incident might... More 

Was this review helpful? Yes 2
hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear MrsCampbellindistress I would like to thank you for taking the time to leave an open and honest comment further to your stay @ Hilton Paris Opera. I am really surprised and sincerely regret that you saw a rodent in the Petit Bar and I would like to apologize for this exceptional disturbance. It is truly not the souvenir we... More 

Albuquerque, New Mexico
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is undergoing reconstruction on two floors, something the Hilton website does not mention. While there, the air conditioning went out for the entire hotel. Small rooms, although well appointed. The staff was very friendly and helpful.

Was this review helpful? Yes
hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear GreatBaldOne Thank you for your Tripadvisor posting following your recent stay @ Hilton Paris Opera! I hope you enjoyed your stay in the city of lights. Our hotel is currently undergoing refurbishments to be one of the most beautiful hotels in Paris! I am pleased to inform you all the renovations are planned to be finished by summer 2015.... More 

Austin, Texas
Top Contributor
215 reviews 215 reviews
85 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Paid for four nights (stayed three) but wanted room available when I arrived. Took an hour to get the luggage delivered to the room and they were not very busy when I arrived. The room was ready, but was very hot. After several people came to investigate, the engineer concluded the AC was not working and we could open the... More 

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hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear dt95, How sorry I am to read your review following your recent stay @ Hilton Paris Opera, but nevertheless thank you for taking the time to express your views. First of all, I would like to offer my sincere apologies for the inconvenience and dissatisfaction caused during your stay with us. I truly regret this unfortunate series of disadvantages... More 

NY
Contributor
15 reviews 15 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel near our Paris office. Nice people with friendly service. Fast check in. A few short steps from St. Lazare stations (RER and metro) The rooms are on the small side but not news in Paris. But they more than make up for it in style and convenience. Electrical outlet and 2 USB outlets on each side of the... More 

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hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear Mark__Moscow, I am glad you had such a wonderful stay with us! Thank you for your detailed review with very interesting comments and feedback. I hope to have the pleasure to welcome you back soon @ Hilton Paris Opera, when deciding another visit in the City of Lights! With my best regards, Valentin Foucault Guest Relations Department More 

Herne Bay, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

DO NOT BOOK A DOUBLE SUPERIOR ROOM - Was told by a member of staff these are the only ones NOT refurbished. In fact don’t book any room until the refurb is complete as some of the already refurbished rooms have scaffolding outside. Wait for all rooms to be renovated, I stayed 28th / 29th March so don’t know how... More 

Was this review helpful? Yes 1
hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear cmchilds, I would like to thank you for your honest feedback received on the trip advisor website, and also for the nice comments about the service delivered from our teams. I am really sorry to hear the room allocated to your stay did not meet your expectation. This room was indeed not refurbished during your stay with us, and... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I attended an event at this Hilton Hotel in March 2015. The renovations had just finished inside the hotel, it was unfortunate that outside the hotel all the pavement was up so the Taxi could not pull up outside but I guess that was one of those things. The staff on arrival were very helpful and the interior decoration in... More 

Was this review helpful? Yes
Jaklin C, Duty Manager at Hilton Paris Opera, responded to this review

Dear Francesca Emma P, Thank you very much for your feedback further to your visit at Hilton Paris Opera. First of all, I would like to apologize for not meeting your expectations during your recent event. Our entire team works every day to make sure that our guests experience at Hilton Paris Opera is unforgettable and therefore your views and... More 

Contributor
19 reviews 19 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I always check trip-advisor when booking my hotel. I was very hesitant making the reservation with Hilton Opera due to the bad reviews. But due to winter-sale,I decided to just book my room. After making the reservation, I emailed the hotel manager and begged for a newly renovated room. To my surprise the manager , Ms. Morgan, responded within 24hrs... More 

Was this review helpful? Yes 1
Morgan_Mondoloni, Guest Relations Manager at Hilton Paris Opera, responded to this review

Dear Guest, It was such a pleasure having you with us @ Hilton Paris Opera ! Thank you for your nice feedback, we will for sure celebrate it with our team. I hope to welcome you back soon ! Morgan Mondoloni Guest Relations Manager More 

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