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Hilton Paris Opera

4.0 of 5
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108 Rue Saint-Lazare, 75008 Paris, France (Formerly Concorde Opera Paris)
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Hilton Paris Opera
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Ranked #817 of 1,794 Hotels in Paris
A recent review
3 of 5 stars reviewed 4 days ago
GreatBaldOne Albuquerque, New Mexico
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111 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Branchburg, New Jersey
Top Contributor
232 reviews 232 reviews
44 hotel reviews
138 helpful votes 138 helpful votes
2 of 5 stars Reviewed yesterday NEW

First, I have to say that I was delighted that another Hilton property had come to Paris. However, right now and after our visit, I would say that this hotel is a work in progress. As I see it, they can either spiral upward or downward. Right now, I would say they were on a downward spiral. My frustrations were... More 

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USA
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We have stayed at two previous Hiltons in Paris and we left this one after one night! We will never stay here again. The staff are okay but with the hotel under construction you can't even get there! The executive lounge was pathetic and food not even good! There were just too many things wrong to list. We went to... More 

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hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear texas423, Thank you for your Tripadvisor posting following your recent stay! I am saddened by your disappointment which is obviously not the image we wish that you retain of your recent experience @ Hilton Paris Opera. It is true that the municipality of Paris is making some constructions on the main road in front of the hotel entrance, and... More 

1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Extremely distressed and unhappy. Immediately after eating dinner in the Petit Bar, we saw a mouse skipping across the floor. The staff didn't seem phased by this which makes me wonder whether this is a regular occurrence. It's a shame because I liked the atmosphere in the bar. Definitely won't be eating breakfast or lunch here tomorrow. This incident might... More 

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hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear MrsCampbellindistress I would like to thank you for taking the time to leave an open and honest comment further to your stay @ Hilton Paris Opera. I am really surprised and sincerely regret that you saw a rodent in the Petit Bar and I would like to apologize for this exceptional disturbance. It is truly not the souvenir we... More 

Albuquerque, New Mexico
Contributor
18 reviews 18 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is undergoing reconstruction on two floors, something the Hilton website does not mention. While there, the air conditioning went out for the entire hotel. Small rooms, although well appointed. The staff was very friendly and helpful.

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hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear GreatBaldOne Thank you for your Tripadvisor posting following your recent stay @ Hilton Paris Opera! I hope you enjoyed your stay in the city of lights. Our hotel is currently undergoing refurbishments to be one of the most beautiful hotels in Paris! I am pleased to inform you all the renovations are planned to be finished by summer 2015.... More 

Austin, Texas
Top Contributor
210 reviews 210 reviews
83 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Paid for four nights (stayed three) but wanted room available when I arrived. Took an hour to get the luggage delivered to the room and they were not very busy when I arrived. The room was ready, but was very hot. After several people came to investigate, the engineer concluded the AC was not working and we could open the... More 

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hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear dt95, How sorry I am to read your review following your recent stay @ Hilton Paris Opera, but nevertheless thank you for taking the time to express your views. First of all, I would like to offer my sincere apologies for the inconvenience and dissatisfaction caused during your stay with us. I truly regret this unfortunate series of disadvantages... More 

NY
Contributor
15 reviews 15 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great hotel near our Paris office. Nice people with friendly service. Fast check in. A few short steps from St. Lazare stations (RER and metro) The rooms are on the small side but not news in Paris. But they more than make up for it in style and convenience. Electrical outlet and 2 USB outlets on each side of the... More 

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hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear Mark__Moscow, I am glad you had such a wonderful stay with us! Thank you for your detailed review with very interesting comments and feedback. I hope to have the pleasure to welcome you back soon @ Hilton Paris Opera, when deciding another visit in the City of Lights! With my best regards, Valentin Foucault Guest Relations Department More 

Herne Bay, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

DO NOT BOOK A DOUBLE SUPERIOR ROOM - Was told by a member of staff these are the only ones NOT refurbished. In fact don’t book any room until the refurb is complete as some of the already refurbished rooms have scaffolding outside. Wait for all rooms to be renovated, I stayed 28th / 29th March so don’t know how... More 

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hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear cmchilds, I would like to thank you for your honest feedback received on the trip advisor website, and also for the nice comments about the service delivered from our teams. I am really sorry to hear the room allocated to your stay did not meet your expectation. This room was indeed not refurbished during your stay with us, and... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I attended an event at this Hilton Hotel in March 2015. The renovations had just finished inside the hotel, it was unfortunate that outside the hotel all the pavement was up so the Taxi could not pull up outside but I guess that was one of those things. The staff on arrival were very helpful and the interior decoration in... More 

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Jaklin C, Duty Manager at Hilton Paris Opera, responded to this review

Dear Francesca Emma P, Thank you very much for your feedback further to your visit at Hilton Paris Opera. First of all, I would like to apologize for not meeting your expectations during your recent event. Our entire team works every day to make sure that our guests experience at Hilton Paris Opera is unforgettable and therefore your views and... More 

Contributor
15 reviews 15 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I always check trip-advisor when booking my hotel. I was very hesitant making the reservation with Hilton Opera due to the bad reviews. But due to winter-sale,I decided to just book my room. After making the reservation, I emailed the hotel manager and begged for a newly renovated room. To my surprise the manager , Ms. Morgan, responded within 24hrs... More 

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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm Hilton Diamond and was lamenting the loss of the Hilton Arc de Triomphe a few years back, so was excitied to see another upscale Hilton in Paris now. We stayed with a group of five over two rooms on a tour for a birthday party. The stay was off to a great start when the concierge emailed 24 hours... More 

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hiltonparisopera, Guest Relations Department at Hilton Paris Opera, responded to this review

Dear OzBearDoc, I am really pleased to hear you had such a wonderful stay with us! Thank you for the nice comments about the service delivered from our teams. I am delighted you enjoyed our new rooms as well as our perfect downtown location. I hope to welcome you back soon @ Hilton Paris Opera. My Best Regards, Valentin Foucault... More 

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