The staff are RUDE! Our flight deposited us in Paris at 7am after a 10 hour flight with no sleep! - We dropped our luggage at the hotel, explained our flight nightmare and asked if possible for an early check in. The man in reception just said 3pm - No "we will see what we can do", no charm no...
More
We were staying in the hotel from 28 March to 2 April 2012.
Despite that you should ask several times the waiters to serve a table for breakfast (to bring plates, cups and coffee) the rest was going ok until the night before our departure when I came to the receptionist and asked to print the bording pass for our...
More
There was a big problem with my reservation: after the staff and the manager tried to fix it, they offered me another hotel, which was very far away. I told them that I picked the hotel ecause the next morning I have meeting in a walking distance. The upgraded me to an apartment. Extremely nice attitude.
It's a clean and...
More
very small bathroom, receiption are not helpful nor nice with bad attitude,
no kittle , no kitchenette tools in the suite !!
No AC its just a fan !!!
the only 2 good things are Location & Breakfast...
More
Dear Suzi50179,
Please accept our sincere apologies for your inconvenience that you have experienced during your stay.
The direction and the staff have been fully replaced since your stay. The same goes for the rooms that are currently undergoing a full renovation.
For these two reasons, we hope to have the opportunity to welcome you back to the "new" hotel...
More
Nice hotel with clean and nicely decorated rooms. We didn't have any problems with plumbing or electricity. Internet access didn't work although there was a cable in the room.
Breakfast was delicious. Not that many options to choose from, but I got my stomach full each morning.
More
Would have given it zero if we could. Terrible hotel and bad attitude from staff. Like another review we had terrible plumbing and electricity. We returned to our room one night after being out and found what looked like someone had been sick in our sink. The plumbing was sending dirty water up the pipes. We were told nothing could...
More
Dear MaryNorthDevon,
I am very sorry that you have been so much disappointed by your stay. We are really sorry for
the plumbing and electrical accident that you were mentioning but the hotel is undergoing a full
renovation to improve the quality of the hotel.
I would be really delighted to be able to contact you to try to convince...
More
Awful and terrible hotel. We did not have warm water for 2 nights. Shower Did not work, bad electricity. 4star is à joke.
More
Dear Madam, Dear Sir,
We are deeply sorry for the incident with your water. We have normally no such incident but the
hotel is undergoing a full renovation in order to greatly improve the quality of our Hotel.
I would like to say that since your stay in November we made a lot of investments in the plumber to match...
More
This hotel is awful. The room 211 was tatty- a double sink in the bathrom with only one set of taps- the other sink just had the holes in the surround for the taps and was covered by a tissue box.
The night i was there ( 16th nov 2011) there was no hot water when i arrived at 8pm-...
More
I have just returned from staying @ the Royal Garden - I am not sure how you would rate this hotel has a 4 star hotel.
On arrival my 2 friends were give rooms on the 6th fl & I was given a upgrade to a 1 bed apartment.
Now these apartments start @ 490.00 euro a night excluding breakfast....
More
Worst hotel, bathroom filthy, cleaning at random, 2 stars hotel not 4, at huge price... Water pipes were stuffed, i coudn't use the bathtub at all, there was mould in the sink, unacceptable!
More
If you own or manage Royal Garden Champs Elysees, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
77 Reviews
446 Reviews
109 Reviews
