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Mercure Paris Royal Madeleine

4.0 of 5 Hotel   |   29 Rue de l'Arcade, 75008 Paris, France (Champs-Élysées)
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Ranked #1,053 of 1,797 Hotels in Paris
A recent review
4 of 5 stars reviewed 2 weeks ago
Carol T Melbourne, Australia
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539 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

You don't get the value for what you pay for. Good location. Small rooms with very basic amenities, pillows were horrible, and the room was hot (stayed there in October.....). The "petite dejeneur" delivered to my room (on time) was really plain: one plain croissant and a "piece" of baguette ieht jam in a box. The worst part was the... More

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NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madam, Dear Sir, We thank you for your comments. They are very useful for us because allow to have a perception of our customers. We are sincerely sorry not to be up to your expectations and ask you to accept our most sincere excuses. We will do every effort to improve our services. Also, we ask you to indicate... More

Genève, Suisse
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I never booked this hotel prior to this first stay. In short it is a very bad place. I cannot believe that Accor sells these room 300+ a night for such a bad service. I will never use this one again unless I have no options....

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madam, Dear Sir, We thank you for your comments. They are very useful for us because allow to have a perception of our customers. We are sincerely sorry not to be up to your expectations and ask you to accept our most sincere excuses. Please, feel free to contact us for any question you might require. Yours Sincerely, Barbara... More

Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

A lot of people complain about the size of the rooms of this hotel. However, that is normal Paris standard. But we booked the Privileged room, a tip I got from the comments here in Tripadvisor. True enough, the room was big! Clean and the bathroom even had two sinks! The contents of the mini-bar was free (not sure if... More

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NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madame, Dear Sir, We thank you for your comments. They are very useful for us because allow to have a perception of our customers. You liked our Privilege Room, the location of our hotel, your stay with us and we are delighted for this. Thank you again. Your Sincerely Barbara Naud More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 10, 2014

I stayed in the Mercure Paris Royal Madeleine one night. It's expensive, the service is poor, the hotel is old and rubbish, the mattress was terribly bad and I couldn't sleep well. It's not in the quality standard that you are expecting from a Mercure Hotel. I don't recommend to anyone to go to this Hotel.

Was this review helpful? Yes 1
NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madam, Dear Sir, We thank you for your comments. They are very useful for us because allow to have a perception of our customers. We are sincerely sorry not to be up to your expectations and ask you to accept our most sincere excuses. Also, we ask you to indicate us the problems met during your stay so that... More

Sunderland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 18, 2014

6 of us stayed at the Royal Madeleine at the beginning of August this year. After seeing some negative posts we were pleasantly surprised as the hotel is a cosy and perfect place to unwind and sleep after a busy day exploring Paris. The rooms are small but not tiny, and why do you need a lot of space when... More

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NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madam, dear Sir, We thank you for having taken time by writing your very positive comments on our establishment. I transmit them of course to all my team. Know that your appreciation encourages us and motivates us. Thank you again. We hope to see you again very soon in our hotel. Yours sincerely, Barbara Naud More

Manchester, United Kingdom
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 8, 2014

The hotel is in the centre of paris,great for all the sites,it is situated down a nice quite street,full of French character,there are quite a few other hotels,plus a good selection of small restaurants,bakery's and a couple of fruit shops.there is also a lovely little park called Louis park which you can see from your room window ( we were... More

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NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madam, We thank you for having taken time by writing your very large and positive comments on our hotel. I transmit them of course to all my team. Know that your appreciation encourages us and motivates us. We will be very glad to welcome you again in our hotel and hope to make you stay as successful as this... More

Cardiff, United Kingdom
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 3, 2014

Only had one night stay in the Mercure Paris Royal Madeleine. As I have noted with other hotels in this area, they (probably justifiably) are paranoid about theft, so the street door is kept permanently locked and is opened only in response to a buzzer. Reception were also worried that a colleague who took an iron and ironing board to... More

Was this review helpful? Yes 1
NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madam, Dear Sir, We thank you for your comments. They are very useful for us because allow to have a perception of our customers. We are sincerely sorry not to be up to your expectations and ask you to accept our most sincere excuses. We transmitted well your remarks to the concerned department and shall put all our efforts... More

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Additional Information about Mercure Paris Royal Madeleine

Address: 29 Rue de l'Arcade, 75008 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Champs-Élysées
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Paris Royal Madeleine 4*
Number of rooms: 68
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TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Priceline, Agoda, Hotels.com, TripOnline SA, ACCOR, Odigeo and Tingo so you can book your Mercure Paris Royal Madeleine reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Paris Royal Madeleine Hotel Paris
Accor Paris Royal Madeleine

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