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Mercure Paris Royal Madeleine

4.0 of 5 Hotel   |   29 Rue de l'Arcade, 75008 Paris, France (Champs-Élysées)
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Ranked #1,040 of 1,797 Hotels in Paris
A recent review
3 of 5 stars reviewed yesterday
W H D Swansea, Wales
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529 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

A lot of people complain about the size of the rooms of this hotel. However, that is normal Paris standard. But we booked the Privileged room, a tip I got from the comments here in Tripadvisor. True enough, the room was big! Clean and the bathroom even had two sinks! The contents of the mini-bar was free (not sure if... More

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NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madame, Dear Sir, We thank you for your comments. They are very useful for us because allow to have a perception of our customers. You liked our Privilege Room, the location of our hotel, your stay with us and we are delighted for this. Thank you again. Your Sincerely Barbara Naud More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed in the Mercure Paris Royal Madeleine one night. It's expensive, the service is poor, the hotel is old and rubbish, the mattress was terribly bad and I couldn't sleep well. It's not in the quality standard that you are expecting from a Mercure Hotel. I don't recommend to anyone to go to this Hotel.

Was this review helpful? Yes 1
NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madam, Dear Sir, We thank you for your comments. They are very useful for us because allow to have a perception of our customers. We are sincerely sorry not to be up to your expectations and ask you to accept our most sincere excuses. Also, we ask you to indicate us the problems met during your stay so that... More

Sunderland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 18, 2014

6 of us stayed at the Royal Madeleine at the beginning of August this year. After seeing some negative posts we were pleasantly surprised as the hotel is a cosy and perfect place to unwind and sleep after a busy day exploring Paris. The rooms are small but not tiny, and why do you need a lot of space when... More

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NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madam, dear Sir, We thank you for having taken time by writing your very positive comments on our establishment. I transmit them of course to all my team. Know that your appreciation encourages us and motivates us. Thank you again. We hope to see you again very soon in our hotel. Yours sincerely, Barbara Naud More

Manchester, United Kingdom
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 8, 2014

The hotel is in the centre of paris,great for all the sites,it is situated down a nice quite street,full of French character,there are quite a few other hotels,plus a good selection of small restaurants,bakery's and a couple of fruit shops.there is also a lovely little park called Louis park which you can see from your room window ( we were... More

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NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madam, We thank you for having taken time by writing your very large and positive comments on our hotel. I transmit them of course to all my team. Know that your appreciation encourages us and motivates us. We will be very glad to welcome you again in our hotel and hope to make you stay as successful as this... More

Cardiff, United Kingdom
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 3, 2014

Only had one night stay in the Mercure Paris Royal Madeleine. As I have noted with other hotels in this area, they (probably justifiably) are paranoid about theft, so the street door is kept permanently locked and is opened only in response to a buzzer. Reception were also worried that a colleague who took an iron and ironing board to... More

Was this review helpful? Yes 1
NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madam, Dear Sir, We thank you for your comments. They are very useful for us because allow to have a perception of our customers. We are sincerely sorry not to be up to your expectations and ask you to accept our most sincere excuses. We transmitted well your remarks to the concerned department and shall put all our efforts... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 29, 2014

I understand that European rooms are usually smaller, but the room, the elevator, the shower were not enough to accommodate 2! The bathroom shower was so small that you couldn't turn around in it. Unfortunately, there was no view to speak of and the air conditioner in our room didn't really make it cooler. On one occasion, the maid came... More

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NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Guest, We thank you for your comments. They are very useful for us because allow to have a perception of our customers. We are sincerely sorry not to be up to your expectations and ask you to accept our most sincere excuses. We transmitted well your remarks to the concerned department and shall put all our efforts to improve... More

Chicago, Illinois
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 26, 2014

This was just an average hotel in a decent location. It was difficult for us to find from the train, but we finally made it. The elevator is very small and so I rode it up with our luggage while my boyfriend met me upstairs. The room was quite, quite tiny and the wifi was just so so. The "hallway"... More

Was this review helpful? Yes
NAUDBARBARA, Directeur général at Mercure Paris Royal Madeleine, responded to this review

Dear Madam, Dear Sir, We thank you for your comments. They are very useful for us because allow to have a perception of our customers. We are sincerely sorry not to be up to your expectations and ask you to accept our most sincere excuses Indeed, our hotel of the Haussmann style has a lot of Parisian charm but the... More

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Additional Information about Mercure Paris Royal Madeleine

Address: 29 Rue de l'Arcade, 75008 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Champs-Élysées
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Paris Royal Madeleine 4*
Number of rooms: 68
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Also Known As:
Mercure Paris Royal Madeleine Hotel Paris
Accor Paris Royal Madeleine

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