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Mercure Paris Gare de Lyon

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2 Place Louis Armand, 75012 Paris, France
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Mercure Paris Gare de Lyon
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Delhi, India
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I stayed here in June 2015. Didn't have a great experience. First of all, I found the hotel staff - the one I interacted with on reception a bit disinterested..and then they messed up something in our booking, later apologising for the same.We found the room size to be small...location is good just next to Gare de Lyon train station..overall... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

I stayed with a group of students in early June, The location was good in terms of getting around Paris. Close to RER and Metro and short walk to Gard de Austerlitz and Bastille. Lots of nearby restaurant. The hotel is physically connected to the train station which is a mixed blessing. Lots of traffic including transients nearby. This may... More 

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MGDL, Responsable relations clients at Mercure Paris Gare de Lyon, responded to this review

Dear Jeff L, First I would like to thank you for taking time to write a so detailed feedback following your stay. I am sorry that your students have felt offended, and I think sincerely there was a misunderstanding. It is true that access to the hotel is not free after 23:00, and we ask the room number of the... More 

Cuckfield, United Kingdom
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel is right beside the Gare du Lyon so is very useful if you're travelling by train. The lobby is very modern and clean and the staff were very helpful. My room was on the 5th floor and the corridor had a lot of stains on the carpet and didn't smell very nice at all... they need to sort... More 

Was this review helpful? Yes
MGDL, Responsable relations clients at Mercure Paris Gare de Lyon, responded to this review

Dear Jane B, Thank you for your comment and for staying at the Hotel Mercure Paris Gare de Lyon. I am very pleased to read that you did enjoy the staff, buffet breakfast, the quality of the room services and the lobby. Moreover, your comments are important for us to improve the Quality of our property and be sure that... More 

Denver, Colorado
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Picked this hotel for location and it was quite good. Generous room size for french standards. Had all needed comforts including a fridge. Staff was helpful. I was on side facing train station and it was very quiet. My only complaint was that the AC was not powerful.

Was this review helpful? Yes
MGDL, Responsable réception at Mercure Paris Gare de Lyon, responded to this review

Dear guest, Thank you for your comment and for staying at the Hotel Mercure Paris Gare de Lyon. I'm very happy to read that you enjoyed your stay. Your comments are important for us to continue to give the best of ourselves Hope to see you soon in our Mercure Hotel Florian.S More 

Brisbane, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is virtually above the Gare de Lyon train station so very handy if you are catching a train and not noisy at all. There are lots of restaurants and bars close by. Also several supermarkets. The staff were friendly and the rooms spacious.

Was this review helpful? Yes
MGDL, Responsable relations clients at Mercure Paris Gare de Lyon, responded to this review

Dear guest, Thank you for your comment and your note and for staying at the Hotel Mercure Paris Gare de Lyon. I'm very happy to read that you enjoyed your stay. Confort and "bien être" are a priority to give you an entire satisfaction with staff members always ready to give you the best. Glad to welcome you again at... More 

Melbourne, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

It was clean, the room a reasonable size and the location the best part of this hotel. Walking outside to Gare de Lyon to catch a train made life so much easier. I still don't understand why cardboard cups are seen as acceptable in a hotel room...so tacky.

Was this review helpful? Yes
MGDL, Responsable relations clients at Mercure Paris Gare de Lyon, responded to this review

Dear guest, This is our pleasure to make our clients happy and I hope we will welcome you again at Mercure Paris Gare de Lyon. Kind regards, Florian.S More 

Kuala Lumpur, Malaysia
Level Contributor
120 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are travelling by train and at Gare Lyon station, then this is the hotel that you would like to stay. Friendly staff with english speaking. The room is clean and breakfast is fine as well. Most important, it is less than 2 mins walk from the train station itself ! I dont even need to take a taxi... More 

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MGDL, Responsable relations clients at Mercure Paris Gare de Lyon, responded to this review

Dear custumer, Thank you for your comment, I see that you enjoyed the location as we are just next to the Gare de Lyon, very close with RER A or metro line 14 to most of Paris points of interests like the Champs Elysée in 15 min, Opera in 10 min, or Disney Land Paris in 30 min ! I... More 

Hamilton
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

As everyone says, the location is great, being right by the Gare de Lyon with easy access to the TGV and Metro. Lots of good restaurants and cafes in the area. Breakfast was good although a few more hot items would have been good. The only negative really is that the rooms are tiny. If you are sharing a double... More 

Was this review helpful? Yes
MGDL, Responsable relations clients at Mercure Paris Gare de Lyon, responded to this review

Dear guest, First I would like to thank you for taking time to write a so detailed feedback following your stay. I'm very happy to read that you enjoyed your stay. Confort and "bien être" are a priority to give you an entire satisfaction with staff members always ready to give you the best. Regarding room size, our rooms are... More 

Singapore, Singapore
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

5mins from Train and Metro platform to hotel front desk. Great location. Spacious 16m2 room with work desk and many power points. Fast WIFI connections. Nespresso coffee for breakfast was great! Breakfast staff seems overwhelmed by the number of guests during peak breakfast times.

Was this review helpful? Yes
MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Guest I thank you for the time you took for sharing your comments after your stay, I am glad to see you enjoyed our Services and Location. Hope to have the pleasure to welcome you again soon, Best regards More 

Sarajevo, Bosnia and Herzegovina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose this hotel due to its proximity to two train stations, the airport bus stop and easy access to the subway. Both of these proved to be very convenient. While the hotel is not in the middle of Paris, it is a 5-10 min subway ride from all the major sights. The hotel is modern and we had a... More 

Was this review helpful? Yes 1
MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Guest I thank you for your comments regarding your stay in Paris and we were pleased to welcome you. Hope to have the pleasure to see you again soon Best regards More 

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