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Mercure Paris Gare de Lyon

4.0 of 5 Hotel   |   2 Place Louis Armand, 75012 Paris, France (Reuilly)
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Ranked #866 of 1,793 Hotels in Paris
A recent review
4 of 5 stars reviewed 2 weeks ago
sweet2919 Bristol, United Kingdom
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1,103 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jeddah, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Booked a privilege room for 2 nights and it was a nightmare. Not expected at all. The free Wifi is very poor and does not download basic email attachment All my electrical plugs are English standard so I asked for a plug adaptor and they told the do not have it and directed me to a shop in the station!!!.

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Prescott, Arizona
Top Contributor
69 reviews 69 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We missed our train out of Paris and needed to stay overnight. Good thing is the hotel was right next to the train station bad news you have all the traffic noise until 1 AM. the room was tiny we barely were able to walk around with our 3 suitcases in the room. Bathroom was weirdly configured. the shower extended... More

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Bristol, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 5 nights on business and the hotel was basic but clean. The room was relatively small but had free wifi and a tv with BBC news (only English channel). The room service was a bit of a nightmare as the staff do not speak very good English and therefore had to come to my room to... More

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MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Client, First I would like to thank you for your comment as you did have a long stay at the Mercure Paris Gare de Lyon. I did pay attention to your feed back with the room service and transfer it to the Restaurant Manager so the person who is in charge to take the orders understand English correctly. I... More

Singapore
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm surprised this was a 4 star hotel. The rooms are similarly sized as some other 2 star hotels and the amenities were bare-bones except for the addition of a tiny fridge. Wifi was decent though needed a simple re-authorization every day. The only good thing about this place is the entrance is just beside one of the entrance for... More

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MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Client, Thank you for taking time to write a comment following your stay in our hotel. The rooms are 18 sq meters, this correspond to 4 star standards although this is true that some hotels have bigger rooms, I do sincerely regret you did not appreciate it. I hope we will have the chance to welcome you again and... More

Melbourne, Australia
Top Contributor
50 reviews 50 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Two day stay, room was larger than some paris rooms, very clean, excellent bed, great shower in the bathroom. Good toiletries supplied. Staff were obliging, our room was not quiet ready but it was seen to quickly. Breakfast was excellent, hot food, and a good range. This hotel is attached to a railway station so there is a deal of... More

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MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Client, Thank you very much for your nice comment and five stars evaluation ! I am glad to read that you did enjoy your stay and the services of the hotel as well as the localisation. Your comments are very important and encourage us to maintain our efforts. I hope we will have the pleasure to welcome you again... More

Paris
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Located in the middle of the City - perfect when travelling with the TGV. Friendly and helpfull staff, functional and clean rooms, nice breakfast (just missed herbal tea) - good choice for a stay in Paris.

Review collected in partnership with Galahotels.com

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MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Client, Thank you for your feedback following your stay at Mercure paris Gare de Lyon. I'm happy to read that you did enjoy your stay and the localisation of the hotel. As you mention it it is very easy for business and leisur clients as you are next to the station and can go without change to most of... More

Andover, United Kingdom
Top Contributor
62 reviews 62 reviews
41 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I wont be too critical as a colleague of mine complained to the hotel who have taken the points I mention below on board. I have been staying here in for 2 weeks in October 14 whilst on business in Paris. Convenient and right next to the station / Metro & RER its ideal for travelling in and around Paris.... More

Was this review helpful? Yes 1
MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Client, First I would like to thank you for your detailled comment following your lond stay with us. For sure the location of the hotel is very easy for our business as leisure clients. I'm also glad to read that you did appreciate the room and the comfort of the bed. I did also notic your comment with the... More

Caernarfon, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed October 16, 2014

Situated right next to the Gare de Lyon, so v. convenient if catching an early train. Some good restaurants nearby. Can be a little noisy as the road outside is very busy. Room small but v. comfortable.

Review collected in partnership with Accorhotels.com

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MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Client, Thank you for your comment following your stay at Mercure Paris Gare de Lyon. For sure the localisation is really good for those of our client that do want to be sure to catch their train ! Hope we will have the pleasure to welcome you again Kind regards Patrick Langlois More

Rickmansworth, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 15, 2014

So convenient for the station and an early morning TGV going South. Room was fairly small but very clean and well equipped. Prepaid for a room and upgraded at check in, very pleasant surprise. Easy walk along the river, with Tango lessons amongst the distractions along the way, to Notre Dame for a very well attended 6:00p.m. Mass on Saturday... More

Was this review helpful? Yes 1
MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Gerald, Thank you for your comment, glad to read that you did enjoy your stay and that you where upgraded in Privilège Room ! For sure the localisation of the hotel is very good as you are close to the station and can go to Bastille, Bercy or the Notre Dame Cathedral by foot. Opera and its shoping malls,... More

Goult, France
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 15, 2014

This Mercure hotel does not live up to the reputation of other Mercure hotels. Needed a hotel near the railway station. Since had a good experience of Mercure hotel In Lyon par Dieu did not hesitate to pick this hotel. But will deffinatly not make the same mistake for my next trip in after two months. I have seldom stayed... More

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MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Client, I am really sorry with the experience you had and that you where disapointed with the size of the room, I did notice your point with the Light option in the room service menu and we will look for a solution. I hope we will have an other opportunity to get back your confidence in a future stay... More

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Additional Information about Mercure Paris Gare de Lyon

Address: 2 Place Louis Armand, 75012 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Reuilly
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Paris Gare de Lyon 4*
Number of rooms: 315
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Also Known As:
Mercure Paris Gare De Lyon Hotel Paris
Accor Paris Gare De Lyon

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