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Mercure Paris Gare de Lyon

4.0 of 5 Hotel   |   2 Place Louis Armand, 75012 Paris, France (Reuilly)
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Ranked #826 of 1,797 Hotels in Paris
A recent review
3 of 5 stars reviewed yesterday
Paul B Watford, United Kingdom
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1,042 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Watford, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is an excellent hotel if you catching a train as you are next door and just walk the few metres to the station. Our room was compact but contained everything that we needed for our overnight stay and was clean, quiet and well air conditioned. The hotel served a good and varied breakfast, in particular some large fluffy croissants.

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ZH
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The rooms are very basic while the price is 4 stars. I did not enjoy staying here. Moreover, it was very noisy in the morning when the cleaning ladies or someone else passed by the rooms (around 6am). To get a feel for the quality of furniture in the hotel, just try the lounge chairs in the lobby! On the... More

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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Each time I ask myself, why do I go back to the Mercure at Gare du Lyon? Because that’s where the trains are! It isn’t cheap and the rooms are small. However, it is clean, the staff are pleasant and there is a decent breakfast. My main criticism is they apparently mistrust their guests. Unlike previous bookings with the hotel,... More

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Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This is our last stop for our honeymoon, had been from Dublin, Faro, Lisbon and we took the SCNF train from Barcelona, which stops at Gare De Lyon train Station. We stayed for 2 nights here as wife wanted to do some shopping in Paris before we head home. I guess could be a great last stop to end our... More

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MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Shah, Thank you very much for your very detailled feedback following your stay at Mercure Paris Gare de Lyon ! I am pleased to read that you did enjoy the Privilege rooms, reception staff and the location wich is for sure really ideal for a city trip. Hope we will see you again for your next travel in Europe... More

San Diego, California
Top Contributor
54 reviews 54 reviews
37 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am a FQTV for Accor when in Europe, with a Privilege card and have been very frequently to the Mercure Gare de Lyon as well as to the Novotel close by. Often going with business relations and booking several rooms (22 nights booked in the last 10 days on 2 occasions). Last stay was on 8/27 for 2 nights... More

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MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Client, I did carrefully read your email and I do sincerely regret this situation. We do accept laundry untill 9 in the morning to give it back to you arround 7 to 8 in the evening, thus you should have had your laundry ready on 28th as you asked for. This is exceptionnal and does not represent the quality... More

Brisbane, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had 3 nights at this hotel and thoroughly enjoyed our stay.Staff were very friendly and helpful(spoke English).room was large by European standards.A good choice of restaurants nearby and very we'll placed for rail or taxi trips,

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MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear David, Thank you for your good comment following your stay at Mercure Paris Gare de Lyon. I am really happy to read that you did enjoy your stay and the staff advices and attitude. I hope we will have the pleasure to welcome you again from Australia ! Kind regards Patrick Langlois More

Columbus, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Stayed 4 nights at this mercury hotel and the breakfast service was awful. Every morning we have to fight to get our food. They were very slow at replenish food. The trays were empty and they were running out of juice and coffee. Most of all, the selection were very limited. We traveled Europe for 14 days and this was... More

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MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Jerry, I do sincerely regret that you had a bad experience with breakfast during your stay. Breakfast room had some refurbishement thus we were missing space, however this is not a reason. I do assure you that we do make everything so that bad experience does not happen anymore wether you would stay again with us. Kind regards Patrick... More

England
Top Contributor
55 reviews 55 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is in very good location for getting around Paris,being adjacent to the Gare de lyon. The room was clean and modern with a nice bathroom. The corridors were very untidy with dirty food trays outside the rooms when arrived and still there in the morning when we went for breakfast. The breakfast in the morning was very disorganized... More

Was this review helpful? Yes 1
MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Client, I did carefully read your comment and understand you are a regular guest also I would like to thank you for your loyalty. As you mention it, breakfast room was in partial refurbishement in August however we should have offer you the same quality of service than for your previous stay. I hope we will have the opportunity... More

Ellesmere, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Very basic hotel, room very small, breakfast was very dissaponting as there was hardly any food. Hotel right next door to railway station, but in a very rough area, lots of noise all night whilst window was open

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MGDL, Directeur général at Mercure Paris Gare de Lyon, responded to this review

Dear Client, Your comments are very important to us and I do regret you did not have a nice stay with us. I did notice your comment with the breakfast and we will make sure this will not happen anymore. Kind regards Patrick Langlois More

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Additional Information about Mercure Paris Gare de Lyon

Address: 2 Place Louis Armand, 75012 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Reuilly
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Paris Gare de Lyon 4*
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Also Known As:
Mercure Paris Gare De Lyon Hotel Paris
Accor Paris Gare De Lyon

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