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Novotel Paris Gare de Lyon

Travelers' Choice award winner
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2 rue Hector Malot, 75012 Paris, France
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Novotel Paris Gare de Lyon
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Novotel Paris Gare de Lyon
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1,858 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed 2 days ago NEW

I like the place for it is suitable for those who likes taking the train to see Paris. The maps are easy to use and they have nice securities who would help and guide you. i like that they have a pool but may not be suitable for small children who just learning how to swim. i don't think they... More 

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J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear guest, Thank you very much for taking the time to share your experience at Novotel Paris Gare de Lyon. I am pleased to read that you appreciated the location of the hotel and it is true that the hotel is perfectly situated to go around Paris. Regarding you remark about family, my team and I are working very hard... More 

Antwerp
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed 6 nights in April '15, in an executive room on the 6th and 7th floor The rooms were very quiet, no street noice, perfect cleaning, very friendly chambermaids, taking care of extra pillows and blankets The breakfast buffet offers a broad choice, in the restaurant we enjoyed very tasty bio fish and vegetables, the red wine was excellent;... More 

Was this review helpful? Yes 2
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear guest, Thank you very much for your comment following your stay at Novotel Paris Gare de Lyon. I am very pleased to read that you enjoyed our new Executive rooms as well as the quality of the food at the restaurant. You highlight the availability and friendliness of the staff and I am grateful for that ; your well-being... More 

Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Three of us stayed for four nights at this hotel (one slept on the sofabed). It was advantageous that we could be accommodated in a single room rather than having to get two rooms as with many Paris hotels. The room was clean and comfortable with the usual Novotel idiosyncrasies (e.g. the window between the bedroom and bathroom that changes... More 

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J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear guest, I would like to thank you for your nice comment posted on TripAdvisor. I am pleased to read that you enjoyed our new triple rooms as the well as the different services and equipment of the hotel. I will transfer your comment to the staff who will be pleased to read that you appreciated their availability and friendliness.... More 

Zeewolde, The Netherlands
Top Contributor
107 reviews 107 reviews
79 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

Basically the only reason to book this hotel is because there is a relatively large parking garage next to the hotel. The parking of the hotel is too small. The room was clean. The minibar small and the coffee machine worked irregularly, There was no option to open the window at night, so you had to keep the air conditioning... More 

Was this review helpful? Yes 1
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear guest, I really thank you for your comment following your stay at Novotel Paris Gare de Lyon. I am very sorry to read that some of the equipment of the hotel does not meet your expectations. I take good note of your remark as it helps us to improve our services and I have passed on your comments to... More 

Saskatoon
Contributor
12 reviews 12 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For the most part this is a good option when staying in Paris. Executive room is more spacious for 2 people than Superior. Sofa bed was quite uncomfortable & small. Staff was exceptionally helpful with helping us navigate the city. Free computer in the reception area was a bonus & quite helpful when booking things during your trip. Would definitely... More 

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J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, I really thank you for your comment. I am pleased to read that you enjoyed the services of the hotel as well as the availability of the staff. However, I am sorry to read that the sofa bed was not up to your expectations and I thank you for your remark as it helps us to improve the... More 

Lausanne, Switzerland
Top Contributor
104 reviews 104 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very well located hotel if you join Paris by TGV, next to Gare de Lyon. Rooms are big and nicely refurbisged, the breakfastis very nice and the staff was also very nice. Overall an excellent choice and our second time in this hotel.

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J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, I really appreciate that you took some of your time to write a comment about my hotel. I am pleased to read that you enjoyed your stay at Novotel Paris Gare de Lyon and that the location, the new refurbished rooms as well as the staff were up to your expectations. I hope to welcome you again in... More 

Grand Rapids, Michigan
Contributor
12 reviews 12 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good Paid good size underground parking that leads directly into the hotel Decent size family room Novotel standard - comfy beds and good bathroom Bathing tub Swimming pool Next to metro station and gare de Lyon Lots of dinning options around Good internet connection Easy check in and out Good sitting area in the lobby with games for kids Bad... More 

Was this review helpful? Yes 1
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, I really thank you for your comment. I am pleased to read that you spent a nice stay in my hotel and that you appreciated the family rooms, the services as well as the location of the hotel. Your remark regarding the surrounding is important to me and it is really a serious concern as I work continuously... More 

Edinburgh
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've had a few hard beds in Novotels throughout Europe, but it's more than made up for by the quality of the rooms, spaciousness and welcome. The health facilities here were great after a hot day out in Paris. The welcome drink was well received. Breakfast with the kids was superb - we had a magician to add a little... More 

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J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear guest, I appreciated that you took the time to write about my hotel. My team and I are working very hard to welcome all our guests of all ages and we offer services for the youngest: breakfast animation during week-ends and holidays (magician, balloons sculptors …), children corner, pool, and I am glad you appreciated it. I am also... More 

London, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great for a weekend in Paris. Reception staff were great - changed our room quickly as air con was playing up. Room (executive) was good size and clean - loved the bathroom! We really enjoyed our stay. Breakfast buffet good and free for under 16 year olds although the staff did seem a bit harassed. Only quibble was the length... More 

Was this review helpful? Yes
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, You took the time to share your impression following your stay at Novotel Paris Gare de Lyon and I sincerely thank you. I am very pleased to read that you enjoyed our new Executive rooms as well as the different services such as the free Wifi and the swimming pool. My team and I are working very hard... More 

France
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is perfect for families, we were with to kids sharing a room . Nice bedroom, clean, very nice bathroom. Good breakfast buffet , very close to gare de Lyon and metro . Free wifi. Nice fitness, pool, special children corner. We enjoyed our stay .

Was this review helpful? Yes
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, I appreciate that you took some of your time to write about my hotel. I am very pleased that you enjoyed your family stay and that our services, equipment and location were up to your expectations. I hope to welcome you soon and again. Warm regards, Jean-Jacques Bruyand - Directeur More 

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