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Novotel Paris Gare de Lyon

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2 rue Hector Malot, 75012 Paris, France
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Novotel Paris Gare de Lyon
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Novotel Paris Gare de Lyon
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1,799 reviews from our community

Traveler rating
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    261
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Solihull
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for a valentines sightseeing weekend. The hotel is located very close to Gare De Leon train station / tube station (about a 5 minute walk if you know where your going, or about 15 if you've just arrived and are trying to find it with your phone before the battery goes flat) Inside it's a very well presented... More 

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Toowoomba, Australia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a great place to stay for my first time in Paris travelling partially for business and pleasure. Rooms were extremely tidy, staff were so helpful - even when I had to sleep on the lounge and prepare for a 9pm flight home - very accommodating and helpful. Free wifi, with easy access and the food was amazing. Will... More 

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Mortlake, Victoria, Australia
Top Contributor
231 reviews 231 reviews
58 hotel reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Novotel while taking in the sights of Paris. It's very central, right on the Metro line and also beside the Gard De Lyon terminal. The staff were amazing and helped out so many ways with requests and even posting letters. The breakfast was a great inclusion which got us off to a great start each morning.... More 

Was this review helpful? Yes 1
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, I wish to thank you for your comments and I'm glad you enjoyed our rooms, facilities and most of all the availability of the staff. The quality of service and your well-being are our priority and your satisfaction is our best reward. I hope to welcome you again in my hotel. Kind regards, Jean-Jacques Bruyand, General Manager More 

Sunderland
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from a weekend in Paris and stayed in this lovely hotel. The room was spacious with a very comforable bed and a lovely if not a little strange bathroom.( a glass panel into the bedroom with a separate loo) The hotel is immaculate and the breakfast choice was very good. Athough we did not use them... More 

Was this review helpful? Yes 1
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, I wish to thank you for your comments. I'm glad you enjoyed our rooms and facilities as well as the kindness of the staff. The quality of service and your well-being are our priority. Hoping to welcome you again soon at the Novotel Paris Gare de Lyon, With my best regards, Jean-Jacques Bruyand, General Manager More 

Port Elizabeth, South Africa
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the convenient location to the friendliness of the staff, this hotel exceeded my expectations. The room was superb and provided all that I could have asked for. And more! I had a bathrobe and slippers made available. There was plenty of soaps, lotions, shampoos, coffee although the Nespresso did not work and there was no creamer provided for instant... More 

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J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, I wish to thank you for your comments that are relevant of our high level of service. I'm glad you enjoyed the kindness of the staff and pleased to read that the newly renovated Executive room was up to your expectation. I just want to clarify that the minibar in those Executive Rooms is refilled every day and... More 

Vancouver, Washington
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The location was very good, right next to the Gare de Lyon train station and within walking distance of several cafes and shops. Rooms were very nice, but other than breakfast, it was difficult to find a meal or snack. This seems to be typical of Novotels (at least it was in Germany), but was difficult in Paris if one... More 

Was this review helpful? Yes 1
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, I want to thank you for taking the time to share your experience following your stay in my hotel. I sincerely regret that some staff at the reception was not up to your expectation. Please accept my sincere apologies. I have allowed myself to forward your remark to the reception manager and some corrective measures and reminders were... More 

Trondheim, Norway
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a few hiccups at check in, but the staff where quick to compensate us for the inconveniences. The rooms where about average with other Novtel hotels I have stayed in. A Novotel breakfast with a French Twist. Great ballon entertainment for the kids at breakfast. The game room was a favorite with my kids. The pool was clean... More 

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J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, You took the time to write about your family stay in hotel and it is a pleasure to read that you enjoyed it. My teams and I are working very hard to welcome all our guests of all ages and we offer services for the youngest: animations during breakfast (balloon sculptures, magician, temporary tattoos…), children corner, swimming pool…... More 

Manchester, United Kingdom
Top Contributor
76 reviews 76 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We checked on quite late on Friday night but the reception desk were very helpful, spoke perfect English and even gave our daughter a lovely little birthday treat! We had upgraded our room to an executive suite as we had received an email offer the day before we travelled. All of our requests were dealt with, including some balloons in... More 

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J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, My teams and I are really pleased to read that you enjoyed every part of your family stay in our hotel and in particular the special birthday treatment provided to your daughter. The various offers you detailed in your review are indeed included in our Executive Rooms (bathrobes, slippers, Nespresso coffee machine, free minibar…). We will be very... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here from the 7th until the 9th of March. The hotel was in a great location right beside the train station. The hotel was spotless and we had a great view of paris. The shower is very see through and as I was with friends it was a bit wierd. The staff were all lovely especially Jessica the receptionist..... More 

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J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, My teams and I want to thank you for your enthusiastic review on our hotel. We are really pleased to read that your friend and you enjoyed your stay and that you will not hesitate to come back again. A little trick on the glass wall, it turns opaque thanks to the switch at the entrance of the... More 

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