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Novotel Paris Gare de Lyon

Travelers' Choice award winner
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2 rue Hector Malot, 75012 Paris, France
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Novotel Paris Gare de Lyon
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Novotel Paris Gare de Lyon
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1,941 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We only stayed a night. Room 41 on 6th floor was fine. No great view. Bed was good. Shower was mess as the drain was blocked so with it being used by my 2 sons and I, it meant the last 2 to shower had to stand in a pool to shower. There was just one complimentary bottle of water,... More 

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Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Taking an early tgv south, this was right at the station. From the outside it is in a slightly iffy location, but as long as your are not hanging around outside it doesn't matter. The hotel staff were really friendly and spoke English too. They let my son choose a little gift to have in the room too. There is... More 

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J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, Thank you for your comment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW

I just came back for our summer Holiday. This is my first ever review and Novotel is the reason i am doing this, cause if families are looking for a hotel in Paris i would love to help them. I rated it Excellent but it still has some tiny flaws but still I had to say its excellent cause it... More 

Was this review helpful? Yes 1
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, I really appreciate the time you took to share your experience further to your stay and for recommending the Novotel Paris Gare de Lyon. We work hard to provide the best services to our guests and I am pleased to read that you appreciated the availability of the staff, our different equipment such as the pool and the... More 

1 of 5 stars Reviewed 1 week ago NEW

My family and I had a nice stay at this Hotel in the heart of Paris. Nice staff, that was able to help with a lot of things. Pool, Room service with good food in no time, and everything for the Kids. (PS, Xbox etc.) But I will only give them 1 star. Unfortunately,, I was shocked to learn that... More 

Was this review helpful? Yes 1
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, Thank you very much for having taken the time to share your experience further to your stay at Novotel Paris Gare de Lyon. I am very sorry for the charge of your credit card and I understand your annoyance. Please accept my sincerest apologies, and I inform you that the reception team has taken the appropriate measures to... More 

Melbourne, Victoria, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed with a large family of 7 which was great value for money yet modern newly renovated and clean rooms that comfortably accommodated 4 in each room. Excellent service, with great wifi access! Nice swimming pool and gym.Great location, nice restaurants just across the road. I travel a lot and definitely recommend this as a great option.

Was this review helpful? Yes 1
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Adele, Thank you very much for your enthusiastic comment. I am very pleased to read that your stay in family at Novotel Paris Gare de Lyon met your expectations. Once again I thank you for recommending our hotel and my team and I will be pleased to welcome you for your future stay in Paris. Sincerely, Jean-Jacques Bruyand –... More 

Burgess Hill, United Kingdom
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a good hotel which is in walking distance of the main attractions, but is a walk. The executive room we had was perfect. On the sixth floor, it was really quiet and very clean. As we drove, we used the car park under the hotel which is a must. Great value.

Was this review helpful? Yes 1
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, I appreciate that you took the time to share your impression regarding the Novotel Paris Gare de Lyon. I really thank you for highlighting the central location, our new executive rooms and the equipment of the hotel. I will share your nice comment with my team. Your satisfaction is our best reward ! I hope to welcome you... More 

Branson, Missouri
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked my stay here with Expedia, big mistake. They show the nicer rooms when you book. We were assigned a old room that was pinkish colored and very small, Not what one would expect for 200 dollars a night. So I went to the front desk and explained but they said thats not their problem. I can understand but... More 

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J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Matthew, Thank you for your comment and for highlighting the central location of the hotel. However, I am very sorry to read that your room did not meet your expectations and please accept my apologies for the disagreement. I also inform you that now all of our rooms are fully renovated, with the same contemporary design. Do not hesitate... More 

Basel, Switzerland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotelrooms (we have chosen Executive Rooms) are spacious and clean. The location is very good, just around the corner to the Gare de Lyon and close to restaurants. Ideal location if you have to leave early in the morning by train. The staff was very helpful when we wanted another room due to noisy neighbours, check-in was quick, friendly... More 

Was this review helpful? Yes
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Guest, I appreciate that you took the time to share your experience further to your stay at Novotel Paris Gare de Lyon. My team and I work hard to provide you the best quality of service and I am very pleased to read that the location, the staff and the rooms were up to your expectations. I remain available... More 

Bergen, Norway
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We just finished a 7-day stay here with two children (3 and 8), and we had an absolutely fantastic stay! The staff are friendly and helpful. The rooms are modern and very nice and clean. The glass panel from the bedroom to the bathroom was a great touch! Fast free wifi, and great daily cleaning. There is a play area... More 

Was this review helpful? Yes
J-JBruyand, Directeur général at Novotel Paris Gare de Lyon, responded to this review

Dear Kenneth, Thank you very much for your positive feedback! My team and I are very glad that you spent a nice stay in Paris and that you appreciated the design of our renovated rooms. It is important for us to provide the best services for our guest of all ages and we are glad that your two children enjoyed... More 

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Nestled between the Seine, Bastille, and Père Lachaise lies a peaceful side of town where wide avenues and impressive buildings accompany green spaces and small parks. Landscaped havens are plentiful, from the Bercy Park to La Coulée Verte and most impressively the Bois de Vincennes, which even contains a medieval castle on its doorstep. For an escape from the masses head to this calming neighborhood where real Parisians make their homes.
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