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All 1,794 Paris hotels

Mercure Paris Cusset Opera

3.0 of 5 Hotel   |   95 Rue de Richelieu, 75002 Paris, France (Opéra)
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Ranked #1,060 of 1,794 hotels in Paris
A recent review
4 of 5 stars reviewed 1 week ago
Erin C Brussels, Belgium
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495 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brussels, Belgium
1 review
4 of 5 stars Reviewed 1 week ago

I go to Paris often for work, this hotel is nice and centrally located, the beds are comfortable and the breakfast is fine but overpriced. The hotel is currently under repairs so there was a good amount of dust/paint odors.

Review collected in partnership with Accorhotels.com

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Very small and hidden Hotel in a Paris hot spot. Got a big triple room with street view, but the last day i had to change for a double tiny one. Perfect location in the heart of rive droit. Few steps from Opera Garnier and jardin de Tuilleries. The staff spoke Portuguese (my mother tongue) and was always avaible to... More

Was this review helpful? Yes 1
Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review

Dear Guest, Thank you very much for reporting you experience further your Parisian stay in our hotel. Hoping , we will have the pleasure to welcome you again in a totaly renovated hotel. Please receive all our best regards. More

Windsor, United Kingdom
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 3, 2014

Always be aware the better graded rooms, like more expensive wine, give a more rewarding experience. We had a super Bluetooth sound system provided in the Superior room, for streaming UK BBC & Capital London radio through the free wi fi. Free soft drinks in fridge and bath robes use. Great hot or cold breakfast selection and friendly Staff. Really... More

Was this review helpful? Yes 3
Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review

Dear Guest, Thank you so much for your great advises and for your support. Waiting for the pleasure to welcome you again in full renovated hotel. Please receive all my best regards. More

Seville, Spain
1 review
3 of 5 stars Reviewed December 14, 2013

There is an important "however": The payment were done thru the internet, by credit card, and we were not able to redeem two 2x40 eur voucher, not accepted by the hotel to reduce the credit card payment. The people in the Reception were unhelpful.

Review collected in partnership with Accorhotels.com

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Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review

Dear Guest, Thank you for your comment and for choosing our hotel for your Parisian stay. We are really happy to read that you enjoyed your stay. Please accept our apologies for any inconvenience caused (Restrictive sale conditions of prepaid rates applied). Thank you once again for you loyalty. Best regards. More

Chester
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 6, 2013

We stayed at the Mercure Opera Cusset for 3 nights at the end of August 2013. We booked a standard room which was very small as it was located in the corner of the 4th floor. I knew we were at the budget end of Paris hotels but you still expect certain standards. The room was cramped, dirty and had... More

Was this review helpful? Yes 1
Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review

Dear Guest, Thank you for your review. Please accept our apologies as you didn't feel comfortable with us. A complete and full renovation is in progress in order to offer you the best. We hope to have the pleasure to welcome you again and the opportunity to grant you the services you deserved in fully renovated hotel. Please received my... More

Scotland
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 29, 2013

We stayed here 2 nights last weekend and could not fault the hotel. We treat others as we expect to be treated ourselves and found all the staff really friendly - especially at the reception desk whp always greeted us with a smile and hello. We were on the 5th floor in a double room. Yes the lift was small... More

Was this review helpful? Yes 1
Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review

Dear Guest, Thank you for your kind review and for all your advices. Hoping to welcome you again for your next stay in a fully renovated hotel. Best regards. More

Canberra, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed October 22, 2013

Stayed at this hotel for a weekend. The location is good, a quick walk from the louvre and the opera. The hotel itself was only average. Interior is quite dated, and the rooms are quite small (though bathroom is quite big). Was also quite noisy, though that was street noise, and not the hotel's fault. Beds were quite comfortable, and... More

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Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review

Dear Guest, Thank you for your advices and for sharing your experience with us. Please accept our apologies as we didn’t have the chance to upgrade you (Platinum member) as the hotel was fully booked during your stay. We hope to have the pleasure to welcome you again and the opportunity to grant you the services you deserved in fully... More

Beijing
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 9, 2013

The room is very small but clean. The bed is comfortable. There is a kettle and free coffee and tea every day. The staff of this hotel are nice. The hotel has very good location, very convenient for tourists. The price might be high. One thing to mention is that , the staff did not ask us for giving back... More

Was this review helpful? Yes 1
Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review

Thank you very much for your review and for your advices. We are happy to learn that you enjoyed your stay in Paris as we are doing our best for our clients. Please accept our apologies for the 3 euros charged; To avoid any misunderstanding, would you please get in touch with us (mail H1614-AM@accor.com ) as we never charge... More

Dubai, United Arab Emirates
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed October 2, 2013

hotel is in a decent location near the opera and the louvre - 15 min walk, metro station richelieu druout is just at the corner cool so thats all the good part...staff is disinterested, rude, rooms are stuffy and stale smell all around esp in the room, lift is the smallest in the world, rooms have no direct lift, you... More

Was this review helpful? Yes 2
Muriel G, Directeur général at Mercure Paris Cusset Opera, responded to this review

Dear guest, Thank you for sharing your experience and for your comment posted which helped us to improve our services. Please accept all our apologies for the unprofessional behavior you had (not reflecting the Mercure services) and also for our services not complying your expectations. Some correctives actions have been taken further to your comment. Looking forward to receive you... More

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Additional Information about Mercure Paris Cusset Opera

Also Known As:
Mercure Paris Cusset Opera Hotel Paris
Mercure Paris Cusset Opera Hotel
Accor Paris Cusset Opera
Address: 95 Rue de Richelieu, 75002 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Opéra
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
Ranked #1,060 of 1,794 hotels in Paris
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Paris Cusset Opera 3*
Official Description (provided by the hotel):
In the center of Paris, the hotel Mercure Paris Opéra Cusset is ideal for all your stay. You can reach the major points of interest such as the famous department stores, the Louvre Museum, the Opera Garnier and the Japanese district of rue Sainte Anne within a few minutes’ walk. Two metro stations and bus stops ( 2min of the hotel) will let you easily access to Champs Elysées, Arc de Triomphe, Eiffel tower and Disneyland (RER A). Our Reception staff will be glad to help you in planning your journey at any time and will recommend you nice restaurants within the lively area surrounding the hotel. Our modern, elegant and comfortable rooms are fully renovated in 2014. Our family room or our Dupleix Suite will suit perfectly your family or friends. For couples, the Mercure Paris Opéra Cusset recommend the Deluxe or Terrace rooms which have extra products to enhance your stay ( Nespresso coffee machine, wardrobe, extra mattress, 42’’ flat screen TV, I phone station and mini bar with complementary soft drinks. ... more   less 
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