Very hot in paris. Can't turn air con on in room - no control. Ask at reception " it's not working sir" "ok, tell me where the control is" "they're working on it but it won't be fixed for some days". They agree to send someone to show me where the control is. He looks in every cupboard and wall....
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Just got back from a weekend stay at the Lancaster, and have to say that from the moment we arrived at the hotel, we were treated like family. The staff is extremely friendly and at the same time, very professional. We were upgraded to the Felix suite which was fantastic, with a view of sacre cuore, living room, walk in...
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Dear Guest,
I am very grateful that your dedicated some of your time to write commentaries on all aspects of your experience at the Lancaster Hotel.
We are really happy your family and yourself felt comfortable in our Felix Ziem Suite. The Lancaster team joined me to thank you for your compliment about the service received.
I hope we will...
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Great location just off the Champs Elysees and the staff were very helpful in recommending nearby restaurants for dinner. Stylish hotel that doesn't feel too corporate. The room was nice with all that you needed in terms of shampoos / products and a lovely bathrobe. Breakfast was delicious and the terrace nice for an early evening drink. Service at all...
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Dear Guest,
Thank you very much for taking time to write a comment on our TripAdvisor page. We do appreciated your detailed feed-back.
The Lancaster team joined me to thank you. We are really concerned to pleased our guests and always try to reach their expectation.
We hope of welcoming you very soon in the Lancaster hotel.
With very kind...
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We were on a family trip on April. After a long search of hotels in Paris, we've decided to choose "Hospes Lancaster".
It looked very promising on pictures, plus the reviews were excellent.
But nothing really prepared us for such a ravishing treat!!! EVERYTHING was PERFECT...
Yes, rooms are furnished with an excellent taste, carpet floors, comfortable beds, all the...
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Dear Guest,
On behalf of the entire team of the Lancaster Hotel, I wish to thank you for taking the time to post your review on our TripAdvisor page.
I was delighted to read that you had such a great experience and that "everything was perfect"!
Furthermore, we have truly appreciated your kind words about the staff and your amazing...
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I think it is one of the best hotels i stayed in so far in Paris. The service is a true 5 star and the staff is so welcoming and helpful. The room is spacious and very comfortable with classical French decoration. The toilet on the other side is modern. However, I was not so fan of the breakfast since...
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Dear Sir,
I would like to thank you for taking time to provide us with your feedback on our TripAdvisor page.
It is a real pleasure to read that your overall experience at the Lancaster Hotel was agreable and that you appreciated the "new" style of the Lancaster, totally redecorated in 2011.
Please, allow me to seize this opportunity to...
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Booked a weekend (via Eurostar, the only way to visit Paris from London - very smooth) at the Lancaster for our wedding anniversary. The hotel is lovely, and as central as anyone could want, being less than 4 minutes from the Arc de Triomphe, but the "dreamer" room which came with the package was so disappointingly small. Room 110 is...
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Dear Sir,
We thank you very much for sharing your opinion after your stay at the Lancaster Hotel.
We highly value your feedback and take in consideration the details pointed out during your stay.
We do hope to have the great pleasure to welcome you in the Lancaster for your next visit in Paris. Please do not hesitate to contact...
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Just back from a great 4 nights in Paris at the Hotel Lancaster. Nicely located, and with LHW Leaders Club, upgraded to a suite. Breakfast was outstanding!
But the best thing about our stay there was the friendly, efficient staff. Everyone from front desk to doormen to wait staff anticipated our every need and addressed us by name from the...
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Dear Guest,
I am very delighted to read your review, especially your appreciation about the Lancaster employees. Service is more than important to us. Being part of the Leading Hotels of the World is a great privilege for us and we try day after day to honor this representation.
I hope we will have the chance to welcome you back...
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I know, I'm an idiot -- who leaves cash in their hotel room? But it was tucked away, and we were just going to the restaurant downstairs for dinner (delicious, incidentally) and honestly, I didn't want to be bothered lugging everything with me when I'd just lugged it across the Atlantic. This is a five-star hotel, after all. So I...
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Dear Madam Beigbeder,
Thank you for your review about your unfortunate stay experience at the Lancaster Hotel. I tried to reach you many times by phone on the 12th April, unfortunately in vain then I sent you an email.
I also feel disappointed about your staying experience. Rest assured that all your comments where shared with the concerned departments. An...
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I spent quite a bit of time researching different travel sites for our choice of Hotel in Paris. After reading positive reviews about Hotel Lancaster we scheduled our stay there last week. We couldn't have been more pleased. It exceeded our expectations in every way. I doubt you can find a better staff top to bottom at any Hotel in...
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Dear Sir,
Thank you very much for taking time to share your experience on our TripAdvisor page.
I will be delighted to welcome you and your family back to the Lancaster Hotel, please do not hesitate to introduce yourself on a future stay.
Reach your expectations and moreover "exceeded" them "in every way" is the most beautiful reward for us....
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We stayed at the Lancaster as a family for school holidays. I have never been satisfied with any hotel in Paris that I have stayed at (maybe over 4 or 5 visits in the past 10 years) The Lancaster was warn, inviting, the staff superb and eminently helpful. All our needs were met and exceeded expectations. ~~ when it was...
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Dear Guest,
Thank you for your wonderful comments which bring immense pleasure to our staff, we are extremely grateful.
I sincerely hope to have the pleasure of meeting you and your family upon a future occasion.
We therefore look forward to welcoming you in a near future.
Sincerely,
Valentino Piazzi
General Manager
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