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New Hotel Opera

#1,154 of 1,791 Hotels in Paris
4 rue de Liege, 75009 Paris, France
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1 room 1 guest
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218 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (53)
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Bedfordshire, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

When we arrived the reception staff totally ignored us, the continued to have a conversation in the doorway of the back office, even when we said excuse me they just continued ther conversation. Not the best customer service

Was this review helpful? Yes
Steven_Bak, Director at New Hotel Opera, responded to this review

Dear Sharon, thank you for your comment. We apologize for the attitude of our staff, it's not tolerable. We take note in order to remedy it. We hope to welcome you for your next trip in Paris. Kind regards. More 

Sheffield, United Kingdom
1 review
1 of 5 stars Reviewed July 25, 2015

We had booked a family room some weeks before travelling, only to arrive and find one wasn't available. The guy on reception was fantastically helpful and apologetic. But there were only two options: take 'The Roof' room - which is lovely, but only has one bed and they had no camp bed available (the prospect of three in a bed... More 

Was this review helpful? Yes
Steven_Bak, Directeur général at New Hotel Opera, responded to this review

Dear Paul I am so confused and I really apologise for this so bad experience you had during your stay in the hotel. I can totally imagine how this noise had ruined your stay. Please contact me directly directionopera@new-hotel.com, so we can try to arrange something to compensate this bad experience. Hope to have the pleasure to meet you and... More 

Travelers are raving about these Paris hotels

London, United Kingdom
1 review
4 of 5 stars Reviewed July 19, 2015

Stayed here in early June, we had 2 rooms booked, both on the first floor - there is a lift or stairs (takes 10 seconds) so was not any issue at all. Both rooms had a balcony, view just of other rooms but not ghastly in any way. Beds = super clean, no complaints AC was working Bathroom = a... More 

Was this review helpful? Yes
Steven_Bak, Directeur général at New Hotel Opera, responded to this review

Thank you for your comment and your stay among us. We'll be happy to welcome you for your next trip in Paris. Best regards. More 

Portsmouth, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 15, 2015

Stayed for 4 nights at the New Hotel Opera. Small rooms as expected in that area, but great for the hotel essentials of cleanliness, free wifi and good supply of hot water. No tea and coffee making facilities in the room, but the breakfast coffee is lovely. Some reviews complaining about breakfast ... but it's France, so the help-yourself of... More 

Was this review helpful? Yes
Steven_Bak, Director at New Hotel Opera, responded to this review

Dear Sarah, your comment is our reward. Thank you and we hope to see you soon. Best regards. More 

Cambridge, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 10, 2015

My wife and I stayed in this hotel for our second wedding anniversary. The hotel is nicely situated near the Moulin Rouge. The staff are extremely friendly and kind. The rooms were a bit small but that is what you expect from a standard b&b. Only problem we had was the air conditioner. We went there during the month of... More 

Was this review helpful? Yes 1
Fabienne_Graziani, Director at New Hotel Opera, responded to this review

Dear Jonathan, thank you for your comment and your stay among us. We take note about your remarks which help us to improve our services and quality in our hotel. We hope to see you soon. Best regards. More 

Ireland
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 24, 2015

I was pleasantly surprised when we arrived at the hotel. I had mixed views having read trip advisor after I booked it. There is a lot to be said about this hotel . Staff are polite and helpful, public areas are spotless. The bedrooms are clean and pleasant . It has a lot going for it but unfortunately it suffered... More 

Was this review helpful? Yes
Fabienne_Graziani, Director at New Hotel Opera, responded to this review

Dear Corrt2, thank you for your comment. We are sorry to know your stay wasn't up to your expectations. All critics on Trip Advisor are read and shared with the whole team. We take care of each comment and do our best to correct the problems when we can. We hope to have the chance to host you again in... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 9, 2015

The hotel is nice enough. Rooms and bed cosy. Slept like a log. Breakfast is continental and sufficient. Staff are very polite and friendly. Location is good. Just a short walk to the centre and the metro is ar the end of the road. Only downside is the coverage for phone and wifi. My phone white often had no service... More 

Was this review helpful? Yes 1
Fabienne_Graziani, Director at New Hotel Opera, responded to this review

Dear Stephen, We thank you for your comment and are sorry for the inconveniences encountered with our WiFi. We hope to see you for your next trip in Paris. Kind regards. More 

london
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed January 10, 2015

We booked this hotel as a group of friends to go to the Rugby. The Staff were very good, but the hotel seems a bit tired and dated. The breakfast, which is not included in the price, is not really worth it. although the choice is good, the quality is a little below par. I think it is reasonable value... More 

Was this review helpful? Yes
Fabienne_Graziani, Director at New Hotel Opera, responded to this review

Dear Sir, we appreciate to know your opinion about our hotel, which help us to improve it. We will care about your comment. Kind regards. More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 20, 2014

We were staying just for one night in Paris to catch our next flight at Charles de Gaulle airport. We found this hotel online at the last minute as we decided to spend the night in Paris rather than at the some airport hotel. This hotel is situated in nice area of the Paris Opera. It is great value for... More 

Was this review helpful? Yes 1
Fabienne_Graziani, Director at New Hotel Opera, responded to this review

Dear Barbara, we thank you for this comment and are pleased to satisfy you. We wish to welcome you for a next longer stay . Kind regards. More 

Dunedin, New Zealand
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 16, 2014

We had a nice greeting, looked after our bags until check-in time. Then everything went down hill. We were travelling with our 29 year old daughter. arrived at our room to find that there are 2 single beds and a fold out couch, we asked for a better room, the answer to this is sorry we can not do. My... More 

Was this review helpful? Yes 4
Fabienne_Graziani, Director at New Hotel Opera, responded to this review

Dear Madam, I am really sorry to read your comment and I am really sorry for the problem you encountered. We never have this kind of problem and I would be grateful if you could contact me directly so we can discuss about this situation. I am sending you my contact details directly by private message. As you mention, there... More 

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