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Mercure Royal Fontainebleau

41 rue Royale, 77300 Fontainebleau, France
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Mercure Royal Fontainebleau
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Ranked #7 of 10 Hotels in Fontainebleau
A recent review
4 of 5 stars reviewed 3 weeks ago
NeuMarina Sao Paulo, SP
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145 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sao Paulo, SP
Top Contributor
112 reviews 112 reviews
32 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed for 7 nights. They just don´t receive 5 because the restaurant options are very limited and if you get hot days rooms do not have air conditioning (only heat). Bathroom is small and has no ammenities beside soap and shampoo. All staff is great: reception, restaurant and governance, allways do everything to accomodate your needs and to help... More 

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Rio de Janeiro, RJ
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rooms were clean. Hot water with a good bathroom. Room is dark enough to sleep at night (I hate rooms with no curtains). Location is great. Close to the Chateau, Insead and restaurants. Staff was very helpful. I didn't try the breakfast.

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Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review

Sir, Thank you for your remarks about your stay in our hotel. We hope to receive you again and that the next time you can discover one of our 3 offers of breakfast ; express at the bar, varied buffet or in the bedroom. Best regards, More 

Montreal, Canada
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed May 17, 2015

Stayed in April 2015. Very close to INSEAD and convenient walk to the main town. The hotel rooms need an upgrade, although the bed was quite comfortable. For ladies- bring your own hairdryer- the one in the room is insufficient. Staff helpful. Breakfast was continental but nice.

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Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review

Dear Madam, We thank you for having taken time to share your experience in our hotel and shall be delighted to receive you again. Best regards More 

Dubai
Top Contributor
219 reviews 219 reviews
43 hotel reviews
190 helpful votes 190 helpful votes
3 of 5 stars Reviewed May 6, 2015

Mercure Royal is located right next to INSEAD Business School and therefore benefits from an international captive customer base. The front desk staff is very efficient and kind. Check-in and check-out experience is perfectly OK. Rooms are pretty standard but large, bathrooms are standard. Beds are comfortable. Breakfast buffet is good. The bar's decoration is basic, atmosphere is unfortunately rather... More 

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Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review

It is with pleasure that we received you in our hotel and thank you for having taken time to share your remarks on the services of our hotel. For your information, our hotel corresponds to the standards of the French hotel classification and cannot be compared with those of the Middle-East. We hope to receive you again during a next... More 

Lisbon, Portugal
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 20, 2015

I have stayed for 4 nights and the bed is really comfortable bur all the room are just basic not a 4* hotel... it's like a nice 3* hotel. The room was clean but the floor and the curtains are in carpet and for who suffer of allergies could be problems. The breakfast have a good quality but for a... More 

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Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review

Dear Sir, We acquainted with your message and regret that your stay was not up to your expectations. Your comments allow us to improve our offer and thank you for it. More 

Almunecar, Spain
Top Contributor
66 reviews 66 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 6, 2015

The staff tries hard, but the hotel has too many drawbacks to overcome. Considering the cost of the rooms, the rooms are sparse and minimally equipped. The cost of breakfast and the room service prices are way too high. The parking is free, but the walk to the town center is long. We had to requests glasses and the television... More 

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Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review

Dear Sir, Thank you for having taken time to write us and to announce us your comments. We understand completely your remarks and we try hard to improve our services, our technician works everyday in the maintenance of the equipments. Concerning televisions, you were present during the implementation of new screens which engendered problems of reception and we regret the... More 

Burlington, Vermont
1 review
5 of 5 stars Reviewed December 21, 2014

I have never written a review before, but felt it was merited in this case. I have been traveling to Fontainebleau for approximately three (3) years now for work. I have stayed at all the major hotels in Fontainebleau including the Aigle Noir and the Hotel Napoleon. I was on five business trips, spent a total of 12 weeks in... More 

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Cincinnati, Ohio
Contributor
17 reviews 17 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 10, 2014 via mobile

i stay at Mercure when I am in town for business. It is comfortable, clean, and the staff is outstanding. I always feel at home when I stay at the hotel, and the staff never hesitate to address any requests. Room are reasonably sized and again very clean. There are plenty of local attractions within walking distance and dining in... More 

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Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review

We are very sensitive to your message which translates very well the pleasure to receive all our customers. We share with our teams your compliments. See you very soon in Fontainebleau More 

Vancouver, Canada
1 review
2 of 5 stars Reviewed November 21, 2014

I had booked for a night for 2 adults in this hotel for 02 Nov 2014 through Venre.com. I wanted to change the date to 18 Dec 2014 (in end Oct 2014) as my requirement changed. I could not succeed with either Venre or the hotel direct and had to forgo 100% of my money paid in advance without even... More 

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Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review

We are sorry for the desagreement regards your booking. Our customer service apply the conditions of the rate you choosed on venere. Also, you were awared and you accepted the conditions of this promotional rate. More 

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London, United Kingdom
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 27, 2014

This is a very quiet hotel, located close to INSEAD and the forest - but a bit of a walk to the center of town. The rooms are spacious and clean, albeit very basic and showing wear and tear. The staff are friendly and accommodating. Room service selection is very basic but it arrived promptly. Breakfast is very good quality,... More 

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Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review
Google Translation

Je vous remercie pour votre commentaire et suis heureux que vous ayez apprécié les services de notre hôtel. Je regrette... More 

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