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Mercure Royal Fontainebleau

41 rue Royale, 77300 Fontainebleau, France
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Mercure Royal Fontainebleau
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Ranked #6 of 10 Hotels in Fontainebleau
A recent review
5 of 5 stars reviewed 2 weeks ago
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152 Reviews from our TripAdvisor Community

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Traveler rating
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    63
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Service in France is unique. Service at the Mercure in Fontainebleau is beyond. It can only be described as the invisble man service. One can only describe the fact that there are usually no staff available for food or drinlk unless you go looking for them at this hotel. This is the regular practice and expereince in my visits here.... More 

Was this review helpful? Yes
Mercure F, Directeur général at Mercure Royal Fontainebleau, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our visit was made 10/10 by one amazing lady on the check in desk 12th July 2015. She fixed a family full of issues in almost a snap of her fingers. From that moment on our stay was a breeze. Hotel is fine. Good location for the chateau. (Chateau needs a spruce up...another Rockefeller... Wazza, Carlos any donations?) Our great... More 

Was this review helpful? Yes 1
Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review
Google Translation

Merci pour vos commentaires. Nous sommes heureux que vous ayez passé un bon séjour dans notre établissement et que vous... More 

Paris
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Fontainebleau is worth a stay if you want to go around visiting the castle and the park taking your time. A good hotel can be found at Mercure Royal. Staff is smiling and welcoming. The room was quite nice, in the good average of a French modern hotel, clean with sufficent lighting. A kettle and some coffee are provided. Parking... More 

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Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review
Google Translation

Bonjour, Merci d'avoir pris le temps de nous écrire et nous vous remercions de vos commentaires que nous avons largement... More 

derbyshire
Level Contributor
143 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Tucked away on a quiet street, but the Satnav got us there ok. Reception was just OK. The room was fairly small, but adequate for a couple of nights.The room was clean, bed very comfortable, but it was a hot sunny day and the room was far too hot. The Aircon was not at all adequate and sleeping was a... More 

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Mercure F, Guest Relations Manager at Mercure Royal Fontainebleau, responded to this review
Google Translation

Bonjour, Merci de vos commentaires et remarques que nous avons partagés avec notre personnel. En effet en période de canicule,... More 

Sao Paulo, SP
Level Contributor
118 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed June 8, 2015

I stayed for 7 nights. They just don´t receive 5 because the restaurant options are very limited and if you get hot days rooms do not have air conditioning (only heat). Bathroom is small and has no ammenities beside soap and shampoo. All staff is great: reception, restaurant and governance, allways do everything to accomodate your needs and to help... More 

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Rio de Janeiro, RJ
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 6, 2015

Rooms were clean. Hot water with a good bathroom. Room is dark enough to sleep at night (I hate rooms with no curtains). Location is great. Close to the Chateau, Insead and restaurants. Staff was very helpful. I didn't try the breakfast.

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Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review

Sir, Thank you for your remarks about your stay in our hotel. We hope to receive you again and that the next time you can discover one of our 3 offers of breakfast ; express at the bar, varied buffet or in the bedroom. Best regards, More 

Montreal, Canada
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed May 17, 2015

Stayed in April 2015. Very close to INSEAD and convenient walk to the main town. The hotel rooms need an upgrade, although the bed was quite comfortable. For ladies- bring your own hairdryer- the one in the room is insufficient. Staff helpful. Breakfast was continental but nice.

Was this review helpful? Yes
Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review

Dear Madam, We thank you for having taken time to share your experience in our hotel and shall be delighted to receive you again. Best regards More 

Dubai
Level Contributor
230 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
3 of 5 stars Reviewed May 6, 2015

Mercure Royal is located right next to INSEAD Business School and therefore benefits from an international captive customer base. The front desk staff is very efficient and kind. Check-in and check-out experience is perfectly OK. Rooms are pretty standard but large, bathrooms are standard. Beds are comfortable. Breakfast buffet is good. The bar's decoration is basic, atmosphere is unfortunately rather... More 

Was this review helpful? Yes 1
Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review

It is with pleasure that we received you in our hotel and thank you for having taken time to share your remarks on the services of our hotel. For your information, our hotel corresponds to the standards of the French hotel classification and cannot be compared with those of the Middle-East. We hope to receive you again during a next... More 

Lisbon, Portugal
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 20, 2015

I have stayed for 4 nights and the bed is really comfortable bur all the room are just basic not a 4* hotel... it's like a nice 3* hotel. The room was clean but the floor and the curtains are in carpet and for who suffer of allergies could be problems. The breakfast have a good quality but for a... More 

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Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review

Dear Sir, We acquainted with your message and regret that your stay was not up to your expectations. Your comments allow us to improve our offer and thank you for it. More 

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