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Mercure Royal Fontainebleau

41 rue Royale, 77300, Fontainebleau, France
Hotel amenities
1 room 1 adult
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Mercure Royal Fontainebleau
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178 Reviews from our TripAdvisor Community

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Darmstadt
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The Mercure Hotel in Fontainebleau is an average business hotel – not more not less. The rooms are standard and clean but in general would need a refurbishment. Furniture is also a bit outdated. The Bed was normal – no big luxury. I can recommend the hotel to people who are staying only a couple of nights for business or... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank 790matthiasg
Amsterdam, The Netherlands
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You get what you expect. Personnel is efficient, polite, at least they certainly were in my case. And they speak good English. Serious front desk functions. Good bed, roomy desk, decent wifi. Separate toilet room. Bathroom...need to watch out not to slip when taking a shower. Pity about the shampoo dispenser on the wall, feels cheap to me. Coffee maker... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank dutch_gooi
Paris, France
1 review
5 of 5 stars Reviewed January 2, 2016

Dear Noemie, We would really like to say a BIG Thank you for the care and help that we received on our first stay with you in Fontainebleu. We use Mercure often as we like the difference in hotels per location. But really the kindness of yourself and your staff was incredible, I am happy that I proposed marriage at... More 

Helpful?
Thank Chris R
Poznan, Poland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 4, 2015

The staff at the hotel and very nice and helpful, they also speak very good english which is not always that obvious in France. The rooms are big and clean, towels changed every day. The food is the weakest point of the hotel, the breakfast is in my opinion the worst meal, lunch is a bit better. Overall, I think... More 

Helpful?
Thank Kasioolka
Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review

We very much appreciate your comments regarding your stay in our hotel. I will share them with our team, they will serve as an encouragement for them. We are sorry that the breakfast did not suit to you although it is at will with fruits, hot products, organic products and regional products. We hope to welcome you again. More 

Dhahran, Saudi Arabia
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed September 10, 2015

The only reason we picked this hotel is because it is the closest to INSEAD. The rooms were cosy, clean and well equipped Downsides: the whole room had only 1 electric outlet that could be used without disconnecting something else. Breakfast was very boring. No bathroom products at all.

Helpful?
Thank rralturki
Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review
Google Translation

Bonjour Monsieur, Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires et sachez que nous... More 

Rouillac, France
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 8, 2015

We would agree with the last two comments here, no air conditioning and poor water pressure in the bath/shower, in fact we wonder why hotels like this even bother with a bath. Ibis have woken up to the fact that most people are staying short term so a shower is easier. Another small complaint - the coffee machine broke down... More 

Helpful?
Thank Francophiles595
Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review
Google Translation

Bonjour, Tout d'abord nous vous remercions d'avoir pris le temps de nous écrire vos commentaires sur votre séjour dans notre... More 

Zug, Switzerland
Level Contributor
381 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
3 of 5 stars Reviewed August 14, 2015

A well maintained, clean hotel, with spacious rooms, adequate bathrooms, a nice public area, and a garden. So what's wrong? For starters, although build just a mere 20 years ago, it has no air conditioning! And the water pressure in the shower is way to weak, not to talk about the water temperature which can be scalding hot in the... More 

Helpful?
Thank GranZorro
Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review
Google Translation

Monsieur, Merci d'avoir pris le temps de nous écrirre pour nous faire part de vos commentaires. En effet notre hôtel... More 

Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 29, 2015

Service in France is unique. Service at the Mercure in Fontainebleau is beyond. It can only be described as the invisble man service. One can only describe the fact that there are usually no staff available for food or drinlk unless you go looking for them at this hotel. This is the regular practice and expereince in my visits here.... More 

Helpful?
Thank Ian W
Mercure F, Directeur général at Mercure Royal Fontainebleau, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 18, 2015 via mobile

Our visit was made 10/10 by one amazing lady on the check in desk 12th July 2015. She fixed a family full of issues in almost a snap of her fingers. From that moment on our stay was a breeze. Hotel is fine. Good location for the chateau. (Chateau needs a spruce up...another Rockefeller... Wazza, Carlos any donations?) Our great... More 

Helpful?
1 Thank snappereye
Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review
Google Translation

Merci pour vos commentaires. Nous sommes heureux que vous ayez passé un bon séjour dans notre établissement et que vous... More 

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