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BEST WESTERN Citadelle

Certificate of Excellence
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13 Rue Lecourbe, 25000 Besancon, France (Formerly Citotel Hotel Granvelle)
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78 Reviews from our TripAdvisor Community

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Traveler rating
    42
    32
    4
    0
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22
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (78)
  • Mar-May only
    (47)
  • Jun-Aug only
    (7)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (14)
All months
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel offers you actually everything you need for your pitstop on your wat to the south of France. The staff is very nice, the beds are very comfortable, the bathroom was neat and the breakfast buffet was one of the bests I've seen in France. Haven't seen much of the city, it didn't seem to be much impressive to... More 

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Brummen, The Netherlands
Level Contributor
108 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Be aware that the name of the hotel on the signs in the city, is not updated. It was formaly called hotel Granvelle. So, searching for Citadelle, it took us some time to find it..... The hotel is situated on a court yard, used as parkinglot. So it is not not directly on the street. It is looks well kept... More 

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Courcelles, Belgium
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From a narrow street of downtown Besancon, the BestWestern sign is the only indication that there is an hotel at the end of what could look like just a private place. Great surprise. First of all, there is a private parking ... which is extremely valuable in Besancon! The staff is very friendly, willing to help (bus, restaurant, ...). A... More 

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Honolulu, Hawaii
Level Contributor
147 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed May 24, 2015

This hotel is very conveniently located to walk to anything in Besançon. From check-in to check-out, the staff could not have been more helpful or friendlier - and they all speak English fluently. Our room was small but well-appointed. The beds were comfortable. The bath was quite modern. The A/C was less than efficient, but since it was quite cool... More 

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Level Contributor
71 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 19, 2015

Hotel is greatly situated, 5 mins walk from city center. One of the main reasons I booked here was the parking. I received an email informing me that parking was full. Nevertheless, once I saw the parking ( you can fit 6 cars max) I understand why it's always full! So watch out for this. Internet is not bad but... More 

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BWCitadelle, Owner at BEST WESTERN Citadelle, responded to this review

Dear customer, Thanks for your comments and for choosing our hotel. We are very happy that you appreciated your stay. We have 10 places in our private parking, and that's not enough every day but we can propose alternative solution border to the hotel. Many thanks for your staff congratulation. Hope you will choose again our hotel for your next... More 

Taipei, Taipei, Taiwan
2 reviews
4 of 5 stars Reviewed April 18, 2015 via mobile

The decoration in hotel is special, escpacialy the restaurant, I love it! Staffs are so friendly. The room is clean and comfortable, but shower room is a little bit small. We had a good experience at the hotel.

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England, United Kingdom
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed April 14, 2015

On a business trip, my colleague & I stayed here for one night. Upon arrival, as we had booked a car park space, the hotel receptionist came and greeted us in the car park. Then when we got to reception, check-in was very quick, he explained where our rooms were, details regarding breakfast, and then advised that if we had... More 

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Harrogate, United Kingdom
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 10, 2015 via mobile

Besancon may be twinned with Huddersfield but I doubt you will find a hotel in the West Yorkshire town which matches up to this hotel for style and value for money . A one night stay in this "designer" hotel was excellent value - built within the walls of the old town ( the breakfast area was in the the... More 

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BWCitadelle, Owner at BEST WESTERN Citadelle, responded to this review

Dear customers, Many thanks to have choose the Best Western Citadelle and for your comments. We are very happy that you were satisfied by your stay in our hotel. We know that we have some fine tuning as light in the rooms for example. We do our best to improve as quick as we can. We hope to see you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 8, 2015

Do not visit Besancon during the Easter break. There's is absolutely nothing going on in the city. Even restaurants that were open were hard to find. Luckily the Citadelle was open an had activities. In all fairness a boatride would have saved the day, but they were closed due to flooding.

Was this review helpful? Yes
BWCitadelle, Owner at BEST WESTERN Citadelle, responded to this review

Dear Kirsten, dear customer, We understand how disappointed you were if many of activities and restaurant were closed during your stay in Besançon. We hope that your good experience in the Best Western Citadelle could give you a better remember of your stay in Besançon. We will be happy to see you again for a next coming in our city.... More 

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