Booked a room in the automatic booking machine. Did not receive key code, so we had to book another hotel. Still our credit card had been charged. Have since then tried to get a refund. But Accor customer service has not even bothered to reply.

Booked a room in the automatic booking machine. Did not receive key code, so we had to book another hotel. Still our credit card had been charged. Have since then tried to get a refund. But Accor customer service has not even bothered to reply.
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