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Mercure Troyes Centre

#2 of 25 Hotels in Troyes
Certificate of Excellence
11 rue des bas Trevois, 10000 Troyes, France
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Mercure Troyes Centre
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291 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (291)
  • Mar-May only
    (63)
  • Jun-Aug only
    (108)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (52)
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Guildford, United Kingdom
Level Contributor
88 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel was once a textile factory, and some of its history has been incorporated into the decoration. Our room was very attractive. Staff were very helpful. Overall, the hotel seemed a bit impersonal, but it is a great place from which to explore the town. After a long day's travelling, it was wonderful to have a comfortable room in... More 

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Essex, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

Well set out bathroom for wheelchair users, with good handrails, shower seat & toilet, these things came make or break a stay for the disabled traveller. Nice breakfast. Only problem was underground car park, only way out I could find in the wheelchair was back up the ramp we drove down.

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London, United Kingdom
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Troyes is a really interesting place to visit - the old city centre is charming and quaint, with some lovely open public spaces around. This hotel is 5 minutes from the city centre and so, if like most people appear to be, you're stopping off en route to somewhere else, it's a perfect place to go. We've been a handful... More 

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Southampton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Third time we have stopped here on our return from the south of France. As always very clean comfortable and staff very helpful. With easy walk into the historic centre with its culture and good value restaurants.

Was this review helpful? Yes 2
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This has to be one of the best if not the best hotel in Troyes. We booked a previllage room and it was very incredible spacious with a private balcony and the nesporesso machine was a bonus. We were impressed with this hotel right as we enter and when we opened our room door our first reaction was wow :)... More 

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uk res
Level Contributor
213 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff at check in were first rate...so helpful in getting us a good deal. If over 60 do ask for the free breakfast ( save 19 euro a person) . We got upgraded to a "privilige" room, which was large airy and quiet.Breakfast was very good and varied. The staff were helpful in advising us to go to a... More 

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Rochester, United Kingdom
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a really lovely 3 night stay here.The staff are very amiable and helpful,particularly at breakfast time.One particular lady at was observant to our requirements and quickly provided warm milk for our coffee in the mornings.Its little things like this that that make the difference.The fresh orange juicer was also an added bonus.Good 'petit dejournee' also with a selection... More 

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troyescharly10, Front Office Manager at Mercure Troyes Centre, responded to this review

Dear MikeBaldwin10, We would like to thank you for the comment you posted regarding your stay in our hotel. We are glad to read that you appreciated the services we provided, especially our underground car park. Moreover we have to admit that from the local cuisine, the Andouillette is indeed a particular dish ! We are looking forward to welcome... More 

Christchurch, England, United Kingdom
Level Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had a stop over here on the way to The Loire Canals - it was Midsummer's Day - what a lovely place Troyes is in the summer when there is a festival. The hotel is excellent for a stop-over - large bedroom and bathroom and brilliant staff who spoke perfect English.

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troyescharly10, Front Office Manager at Mercure Troyes Centre, responded to this review

Dear Judes111, Thank you very much for posting this comment about your visit in our hotel. We are glad that you enjoyed our beautful city and your stay at the hotel Mercure Troyes Centre. We hope to see you again, maybe on winter time ? Kind regards, Jérôme VERGEZ 1er de réception More 

London, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel room is what you see in the picture very impressed. I really have to think hard about anything negative about the hotel. But..... No information in English, they have info in German though. Receptionists extremely helpful, they do speak English quite well. Restaurants close by so no problem . Nothing more I can say about hotel. Oops one channel... More 

Was this review helpful? Yes
troyescharly10, Front Office Manager at Mercure Troyes Centre, responded to this review

Dear Saddam602, We are happy to read that you could not find anything bad to say about your stay or our hotel. However, we apologize about the channel grid available on Tv in rooms, they actually provide over 40 channel and few of them are especially for kids ( Gulli , Disney HD, Disney HD VO ) Do not hesitate... More 

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