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Mercure Troyes Centre

#3 of 25 Hotels in Troyes
Certificate of Excellence
11 rue des bas Trevois, 10000 Troyes, France
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1 room 1 guest
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313 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Berkshire
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Good room, spacious with big bed. Clean and decent shower/bath. Wi-fi worked immediately. No restaurant (unusual for a Mercure) so used room service for two evening meals. ( We had arrived later than planned ). Reception said it would take 20 minutes. After 45 minutes we rang again and she immediately apologised: it had clearly been forgotten while she checked... More 

Was this review helpful? Yes
troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear Monsieur_Voyageur, Thank you for sharing your experience on tripadvisor. We also appreciate your kind comments for our rooms and apologize again for the inconvenience occurred for your room service. Know that we have already made a point already with our entire team so that this does not happen again. We hope to have the opportunity to welcome you again... More 

Swan Hill, Australia
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed on the second floor with a room facing the front courtyard entrance. Our room consisted of a king bed, a bathroom with a shower, and a separate room for the toilet. Clean and spacious, a comfortable bed and good water pressure in the shower. Buffet breakfast was good with a variety of hot and cold options.

Was this review helpful? Yes
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear malleegirl, We are glad to read that you enjoyed your stay at the Mercure Troyes Centre. Our hotel had been renovated in January 2013 and we are happy that you liked the new organization of the rooms. We are hoping to see you very soon ! Jérôme VERGEZ 1er de réception More 

Hampshire UK
Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A comfortable room, helpful staff & secure parking made this hotel a good choice for a stopover on our way back to the UK. Its proximity to the old town meant that we could wander around in the afternoon, pop back to our hotel to change & then wander out for some supper. We didn't eat at the hotel but... More 

Was this review helpful? Yes
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear SPPHampshireUK, Thank you very much for posting this comment about our Hotel. We are glad to read that you enjoyed the location and our underground secure parking. Looking forward seeing you soon ! Jérôme VERGEZ 1er de réception More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We don't often stay in hotels, but stopped over here twice on our journey down to the south of France and back again, and thoroughly enjoyed the experience! We had two interconnecting rooms, both very big. Comfortable beds, spotlessly clean everywhere, nice touches like a little bottle of mineral water by the bed (as well as mini bar if you... More 

Was this review helpful? Yes
troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear DKNS, Thank you for trusting us to stop on the road to your holidays and this 2 times. We are glad you enjoyed our beautiful city of Troyes hope to see you next year. Best regards Claire DUFAUT Assistant manager More 

London
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stopped here with our four children on the way back from the South of France and were delighted with the hotel. We had booked two interconnecting rooms with an extra bed in each and the rooms were ready when we arrived at 2pm and laid out exactly as requested. The rooms were spacious and spotlessly clean and the staff... More 

Was this review helpful? Yes
troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear 22abshann, Thank you for your compliments. We hope that during your next vacation, you will stop again at the Mercure Troyes Centre. So you can enjoy again our buffet breakfast which I hope you will always delight both. Best regards Claire DUFAUT Assistant manager More 

Canterbury, United Kingdom
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago

Troyes is a very historic city and the building architecture is preserved. The hotel is positioned very close by to the centre where all the restaurants, shops and places of interest are. Ideal location and it was quite quiet. Our rooms were very clean and spacious and very comfortable. Mattress was firm and we got very good night's rest. Parking... More 

Was this review helpful? Yes
troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear cfos118, Thank you for sharing your experience on the site. Troyes is actually a very nice town. We hope you come back to discover more. We have noted the problem with the shower. Do not hesitate to contact us by mail to inform us of the room you occupied. Thus we can think to improve our service. Hope to... More 

Pontypridd, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were on a coach trip to the champagne region and stayed for 4 nights.Everything was perfect,large room,, free wifi,air con, excellent buffet breakfast,bathrobes and friendly staff.The manager can be proud of his hotel and staff,well done.

Was this review helpful? Yes
troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear Andrew R, The whole team and I thank you for your kind compliments. This makes us very happy and motivates us to continue to provide quality service. You may have the opportunity to return to France and we hope you will stop again at the Mercure Troyes Centre. Best regards Claire DUFAUT Assistant manager More 

Newbury
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stopped here on our way back from Switzerland. This was the only chain hotel that we stayed at during our holiday and to be quite honest, we weren't expecting much. What a surprise. The hotel is very light and airy and our room was extremely generous. Every detail was well thought out and everywhere was spotlessly clean. The immediate... More 

Was this review helpful? Yes
troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear RosemaryNewbury, Thank you very much for your nice comment. We are very pleased that our hotel is created your surprise and that our service was up to your expectations. We hope you enjoy the new Mercure Troyes Centre during your next vacation. Best regards Claire DUFAUT Assistant manager More 

Gloucester, United Kingdom
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stopped over here for one night on our way south. Very efficient check in, large quiet rooms, spotlessly clean and an excellent buffet breakfast. The hotel is a 5 minute walk from the old town and a range of shops, cafes and restaurants. The garage can be tricky. You need a room key to get access so check in... More 

Was this review helpful? Yes
troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear MikeDGlos, We thank you for your nice comments and for sharing your experience on the site. We apologize if you have had problems to park in our parking garage and hope you come back to see us again during your next trip to Troyes. Best regards Claire DUFAUT Assistant manager More 

1 review
4 of 5 stars Reviewed 4 weeks ago

The Mercure Troyes Hotel was very easy to find; we had booked car parking which was opposite the Hotel. Walk out of the car park into the Hotel, so easy. Booking in was simple and the Receptionists were very helpful and provided plenty of information on the Hotel facilities and Restaurant locations. Our standard double room was extremely clean, modern... More 

Was this review helpful? Yes
troyescharly10, Front Office Manager at Mercure Troyes Centre, responded to this review

Dear Christine D, We are happy to read that you enjoyed your stay at the Mercure Troyes Centre. We are looking foward for welcoming you as soons as possible ! Kind regards, Jérôme VERGEZ 1er de réception More 

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