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Mercure Troyes Centre

#2 of 25 Hotels in Troyes
Certificate of Excellence
11 rue des bas Trevois, 10000 Troyes, France
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Mercure Troyes Centre
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Ranked #2 of 25 Hotels in Troyes
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Kirsten L Detroit, Michigan
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464 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Detroit, Michigan
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights on our way back from Switzerland. We booked the Senior suite as we had our 2 young children with us. The suite was spacious, clean and well equipped. The hotel was well situated, only a short walk from the beautiful city centre and restaurants next door if needed. Cakes on arrival were a lovely... More 

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troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear Kirsten L, Thank you very much for taking the time to post this comment regarding your stay in our hotel. We are glad to read that you enjoyed our city and also our hotel. We hope to welcome you again ! Kind regards, Jérôme VERGEZ 1er de réception More 

New Forest
Top Contributor
53 reviews 53 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

On route home stopped one night and was really pleased we did as hotel is great and so is Troyes. Hotel has been refitted and rooms and public areas all very smart -- they have it right!! Staff were very helpful, underground parking available and plenty of local information. It's a 5 mins walk to "old" town - ask for... More 

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troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear jami mike, Thank you very much for your nice comment. We are pleased that you return home, you did stop in our hotel and that you could take advantage of the proximity of our beautiful city. All staff hope to see you on your next go on holiday. Best regards Claire DUFAUT Assistant manager More 

Swansea, United Kingdom
Contributor
20 reviews 20 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 8, 2015

Booked the hotel on line as a stop over during our journey back to the UK from the Italian Alps Troyes is a truly beautiful city and well worth everyone staying to see the fantastic buildings. The Mercure website was great, they confirmed our bookings and kept us informed fully. On arrival at the hotel, they were very efficient and... More 

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troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear Mark K, the whole team of the hotel thank you for your compliments and ensures that you continue to make every effort for your satisfaction. We hope to see you soon in Mercure Troyes Centre. Best regards Claire DUFAUT Assistant manager More 

Senior Contributor
28 reviews 28 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 28, 2015 via mobile

This is our yearly overnight stop to/from Alps & never fails - lost count of how many times we've stayed here now! Always a warm welcome which is lovely after many hours of driving. Superb rooms & very secure underground garage. We always walk into Troyes (max 10 mins) for supper. Highly recommend it.

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troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear Sarah I, Thank you very much for posting this lovely comment. We are glad to read that you enjoyed all of your stays in our hotel. Looking forward welcoming you again very soon ! Kind regards, Jérôme VERGEZ 1er de réception More 

Bournemouth, United Kingdom
Top Contributor
79 reviews 79 reviews
42 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed February 26, 2015

As with many travellers this was a one night stop on the way South. The hotel was both welcoming and helpful and is a good solid businessman's hotel. The location is good for visiting the town and there is plenty of parking. Rooms are very large by some hotel standards and are modern and new, clean and well furnished. Someone... More 

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troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear Peter D, We just read your nice comments about your nigh in our hotel and wanted to thank you for them. We are glad that you enjoyed every aspect of your stay, and that you were able to have a good rest on your way south. We hope that we will have the pleasure to welcome you again for... More 

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 13, 2015

We booked the Mercure as a stop over en-route to the south of France. Troyes itself was a bit dull in December, it's probably best visited in summer. But the Mercure was a lovely surprise. The standard rooms are very large and comfortable. Excellent secure parking which serves the Mercure and Ibis is underneath the adjacent building (you need a... More 

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troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear Porpentine, We just read your comments and wished to thank you. We do try to offer the best experience to our guests, and are glad to read that we succeeded! If you wish to come and visit our city and discover its history, it is indeed true that Sundays are a bit quiet on Troyes. We hope to welcome... More 

Sittingbourne, United Kingdom
Top Contributor
73 reviews 73 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 8, 2015

Again a one night stop over on the way back to the UK. Great hotel,friendly and helpful staff and huge room.with the most comfortable bed we've slept in in ages. Good secure underground car parking at a price. No evening meals served in house but good choice of restaurants close by and in the town. Seriously thinking of returning for... More 

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troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear BlueMarlinstravellog, We are glad to read that you enjoyed your stay in our hotel. It is nice to read that you really enjoyed the room which was allocated to you, do not hesitate to ask for the same when you come back, unless you wanna try another one. We are looking forward to receive you again soon. Kind regards,... More 

Lincoln, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 5, 2015

Thinking we could drive from home to the alps without stopping seemed like a great idea at first, but then the snow came - in the UK and the Alps. We arrived late to Troyes with no reservation and received a very warm welcome from the reception manager who spoke excellent English. This was one of the busiest weekends prior... More 

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troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear BichonFriseFan, We are really pleased to read that you had a great stay and you enjoyed our staff and the services they provided. Our hotel had ben renovated only two years, but we try hard to keep it clean and tidy. We hope to welcome you again maybe for the winter holidays. Kind regards, Jérôme VERGEZ 1er de réception More 

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