The check-in process was quick and simple although our key card was initally stamped with the wrong room number so we had to go back down to get it changed. The lifts are extremely small - we were very squashed with three of us in there. There are however stairs so you could always choose to walk. We had a... more

Despite having used this website many times to help choose hotels, I have never before written a review as there wasn't a lot to add. My experience with Patric, the receptionist/manager ? last week, has changed all that. I feel compelled to warn other customers that his attitude, manner, and whole persona is something to be avoided. He would not... more

We stayed at the hotel for 2 nights. The location, as all the reviews say, couldn't be better, right in the heart of Saint Malo (though noisy). The rooms and bathroom are just like those of any average 3 stars hotel. The big BUT was the staff. We asked the receptionist how we could get to Mont Saint Michell and... more

The staff were really friendly and helpful. The room was large and clean but the beds were extremely hard and uncomfortable to say the least. Ok for a night but we went for 3. There are cheaper hotels outside the wall which are only 10 mins walking distance. Its safe to walk outside and there are loads of street lamps. more

This hotel is right in the heart of the old town - which is a double edged sword. Ideally located for shops, restaurants, scenic walks etc. but a nightmare if you want a good night's sleep. The rooms overlook a very busy street with restaurants, bars, clubs etc. and are not air-conditioned so you have to have the windows open... more

Overall given some of the reviews on this site this hotel was better than expected. We booked through Britanny Ferries and it was much cheaper than any of the hotel booking sites. The location is just inside the main gate and couldnt be better located for both the ferry terminal (5 min walk) and all the shops and restaurants inside... more

An earlier review questioned the availability of parking. They do have garage parking, but there are only some 8 spaces, you need to book in advance and get there at a reasonable hour. The other review worried me, so on the way out I called at the hotel to check. The receptionist took me down to the car park to... more

My wife and I stayed here with friends for two nights. It was booked as part of a Brittany Ferries package. It is classed as three star When we arrived I noticed that on one of the signs outside the hotel a star had fallen off leaving just two. And that was reflected inside as well. The staff were not... more

Great location for a weekend trip to St Malo, but the hotel is 'tired' and seemed to be short of staff and those there were didn't seem friendly. No-one said hello when we arrived or goodbye when we left. The restaurant was poor quality and poor value, in fact we were the only ones there and even then the staff... more