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Le Regina Biarritz Hotel & Spa - MGallery Collection

52 Avenue de l'Imperatrice, 64200 Biarritz, France (Formerly Mercure Thalassa Regina & Golf Biarritz)
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Le Regina Biarritz Hotel & Spa - MGallery Collection
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Le Regina Biarritz Hotel & Spa - MGallery Collection
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121 reviews from our community

Traveler rating
    94
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    2
    1
    0
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15
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Marbella, Spain
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2015

My husband booked this hotel as a surprise for our 1st year anniversary enroute to spain. The hotel blew us away, stunning architecture, very helpful friendly staff, great rooms with superb finishes. The hotel was quiet which at this time of year is not surprising but we could not fault anything. It has been recently renovated and is absolutely worth... More 

Was this review helpful? Yes
Guest Relations D, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear Selina, We thank you for your great comments following your stay at Le Regina Biarritz Hotel & Spa. It was a pleasure for us to welcome you and we are really glad you discovered and loved our place! We hope to see you back for your 2nd anniversary and also before … to try our summer facilities. Best regards, More 

arundel
Top Contributor
55 reviews 55 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 12, 2015

We stayed at Le Regina on the 31st December for two nights. From the start of our arrival with a long pick-up van, the staff showed a high level of care and attention, helping us to find a parking spot in the hotel car park. The check-in staff were also very friendly and welcoming. Our room was on the second... More 

Was this review helpful? Yes
Guest Relations D, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear guests, Many thanks for your nice comments about the hotel staff and services, we are delighted you liked your stay with us. To respect all of our guests’ privacy, we did not plan to have a dancing event, as the rooms are located all around the patio. Nevertheless we regret your disappointment on this aspect and we do apologize... More 

Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 23, 2014

Extremely relaxing stay en-route. Wonderful staff. Enjoyed free parking and Wi-Fi. Good location very near the beach and short walk to town centre. The newly refurbished building and rooms were immaculate.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Guest Relations D, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear Neil, We thank you for your kind words about our staff and hotel’s renovation, and will be very pleased to welcome you again when you next stop in Biarritz! Best regards, More 

Knokke-Heist, Belgium
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 13, 2014 via mobile

Nice rooms and perfect service. Especially beginning of november when there were maybe only 6 or 7 rooms occupied, you feel that you get a personal attention ! Rooms are a bit small and slightly under-equipped, but still very comfortable. Only disappointing experience was the restaurant. Cannot believe that it is run by a starred chef, because if so then... More 

Was this review helpful? Yes 1
Guest Relations D, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear William, Thank you for your nice comment. We are happy to see that you enjoyed your stay in our hotel. Our team does its best to bring a personal attention to each one of our guests all year long, and we are glad we managed to do so, as the hotel was actually quite busy at the beginning of... More 

Leeds, United Kingdom
Top Contributor
87 reviews 87 reviews
24 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed December 7, 2014

We arrived in the rain. Nothing was too much trouble. Out came the man with the umbrellas and sorted out the luggage which was very welcome after a long drive. Really great welcome. The room had an ocean view and was beautiful, clean and comfortable with views of the lighthouse. The interior of the hotel is amazing probably the best... More 

Was this review helpful? Yes 2
Guest Relations D, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear guest, Many thanks for your nice comments about the hotel and the staff. We are glad you enjoyed every aspect of your stay. It is really important to us to make our guests feel comfortable, and we hope to have the chance to welcome you again for a sunny stay! Best regards, More 

Chippenham, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2014 via mobile

Le Regina was a fabulous place to stay. All the staff were really helpful and friendly. The rooms beautiful, clean and SO comfy we had a great view over the ocean. Pool and sun terrace were spacious with plenty of comfy sun beds. Nice walk into the town centre down a. Fairly steep hill, not so nice walking back! But... More 

Was this review helpful? Yes 1
Laurence B, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear Sarah, Thank you so much for your comment : we are really pleased that you appreciate the hotel and its views over the ocean. We would be happy to welcome you again at the hotel which could allow you to discover the winter menu. Best regards, More 

London, United Kingdom
Top Contributor
83 reviews 83 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 23, 2014

I have to say this is the best hotel I have ever stayed in. From the moment we arrived we were treated like VIPs. Our car was valet parked and our cases brought to our room which was gorgeous. The room was quite large, with fridge/mini bar. Little bottles of Evian water were left daily, plus there was a nespresso... More 

Was this review helpful? Yes 1
Laurence B, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear Tina, We are so pleased and thankful to read your comments. It is the utmost compliment that you consider our hotel the best! We are really pleased that you enjoy the room, the breakfast and all the services provided by our staff. We’re also delighted that you felt special: that is the way it should be for all our... More 

zuerich
Contributor
13 reviews 13 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 17, 2014

We stayed for 3 nights in a Superior Room with terrace. The hotel is located about 5-10 minutes walk to the Hotel du Palais and about 10-20 minutes walk to the city center. There is also a free bus every 20 minutes in front of the hotel to the city center. Arriving at the hotel the reception was very affectionate... More 

Was this review helpful? Yes 3
Laurence B, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear clients, Thank you so much for sharing your impressions on Tripadvisor. We’re delighted you really appreciate the staff and the lobby of the hotel. Regarding the wifi connection, we’re currently working on it. We transfer your other remarks onto the different teams in order to keep on improving the service we provide to our clients. Kind regards, More 

Guildford
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 28, 2014

Le Regina has the WOW factor even before you walk through the door. No problem with car parking or luggage, that is taken care of and you can progress to the impressive atrium for a drink or snack after a long journey. The hotel has been completely refurbished in tasteful and restful colours throughout. The bathrooms are fitted to an... More 

Was this review helpful? Yes
Laurence B, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear Client, We really thank you for your warm recommandations. We feel very happy that you enjoyed the refurbishment of the hotel and all the services provided by the different services. We hope to see you again soon…there is so many golfs and good restaurants to discover around here! Best Regards, More 

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