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Le Regina Biarritz Hotel & Spa - MGallery Collection

4.0 of 5 52 Avenue de l'Imperatrice, 64200 Biarritz, France (Formerly Mercure Thalassa Regina & Golf Biarritz)
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Le Regina Biarritz Hotel & Spa - MGallery Collection
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Le Regina Biarritz Hotel & Spa - MGallery Collection
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76 reviews from our community

Traveler rating
    56
    18
    1
    1
    0
See reviews for
12
37
5
3
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sheffield, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Extremely relaxing stay en-route. Wonderful staff. Enjoyed free parking and Wi-Fi. Good location very near the beach and short walk to town centre. The newly refurbished building and rooms were immaculate.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Guest Relations D, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear Neil, We thank you for your kind words about our staff and hotel’s renovation, and will be very pleased to welcome you again when you next stop in Biarritz! Best regards, More 

Knokke-Heist, Belgium
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice rooms and perfect service. Especially beginning of november when there were maybe only 6 or 7 rooms occupied, you feel that you get a personal attention ! Rooms are a bit small and slightly under-equipped, but still very comfortable. Only disappointing experience was the restaurant. Cannot believe that it is run by a starred chef, because if so then... More 

Was this review helpful? Yes 1
Guest Relations D, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear William, Thank you for your nice comment. We are happy to see that you enjoyed your stay in our hotel. Our team does its best to bring a personal attention to each one of our guests all year long, and we are glad we managed to do so, as the hotel was actually quite busy at the beginning of... More 

Leeds, United Kingdom
Top Contributor
82 reviews 82 reviews
24 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived in the rain. Nothing was too much trouble. Out came the man with the umbrellas and sorted out the luggage which was very welcome after a long drive. Really great welcome. The room had an ocean view and was beautiful, clean and comfortable with views of the lighthouse. The interior of the hotel is amazing probably the best... More 

Was this review helpful? Yes 1
Guest Relations D, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear guest, Many thanks for your nice comments about the hotel and the staff. We are glad you enjoyed every aspect of your stay. It is really important to us to make our guests feel comfortable, and we hope to have the chance to welcome you again for a sunny stay! Best regards, More 

Chippenham, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2014 via mobile

Le Regina was a fabulous place to stay. All the staff were really helpful and friendly. The rooms beautiful, clean and SO comfy we had a great view over the ocean. Pool and sun terrace were spacious with plenty of comfy sun beds. Nice walk into the town centre down a. Fairly steep hill, not so nice walking back! But... More 

Was this review helpful? Yes 1
Laurence B, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear Sarah, Thank you so much for your comment : we are really pleased that you appreciate the hotel and its views over the ocean. We would be happy to welcome you again at the hotel which could allow you to discover the winter menu. Best regards, More 

London, United Kingdom
Top Contributor
81 reviews 81 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 23, 2014

I have to say this is the best hotel I have ever stayed in. From the moment we arrived we were treated like VIPs. Our car was valet parked and our cases brought to our room which was gorgeous. The room was quite large, with fridge/mini bar. Little bottles of Evian water were left daily, plus there was a nespresso... More 

Was this review helpful? Yes 1
Laurence B, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear Tina, We are so pleased and thankful to read your comments. It is the utmost compliment that you consider our hotel the best! We are really pleased that you enjoy the room, the breakfast and all the services provided by our staff. We’re also delighted that you felt special: that is the way it should be for all our... More 

zuerich
Contributor
13 reviews 13 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 17, 2014

We stayed for 3 nights in a Superior Room with terrace. The hotel is located about 5-10 minutes walk to the Hotel du Palais and about 10-20 minutes walk to the city center. There is also a free bus every 20 minutes in front of the hotel to the city center. Arriving at the hotel the reception was very affectionate... More 

Was this review helpful? Yes 3
Laurence B, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear clients, Thank you so much for sharing your impressions on Tripadvisor. We’re delighted you really appreciate the staff and the lobby of the hotel. Regarding the wifi connection, we’re currently working on it. We transfer your other remarks onto the different teams in order to keep on improving the service we provide to our clients. Kind regards, More 

Guildford
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 28, 2014

Le Regina has the WOW factor even before you walk through the door. No problem with car parking or luggage, that is taken care of and you can progress to the impressive atrium for a drink or snack after a long journey. The hotel has been completely refurbished in tasteful and restful colours throughout. The bathrooms are fitted to an... More 

Was this review helpful? Yes
Laurence B, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear Client, We really thank you for your warm recommandations. We feel very happy that you enjoyed the refurbishment of the hotel and all the services provided by the different services. We hope to see you again soon…there is so many golfs and good restaurants to discover around here! Best Regards, More 

Tampa
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 20, 2014

5 star property off of centre ville (downtown) Biarritz but close to everything ! the beach and the lighthouse are across the street. All of the downtown action is a beautiful 15 minute walk down the street or the promenade along the beach! The hotel is très chic with a gorgeous red, black and white color scheme, great heated swimming... More 

Was this review helpful? Yes
Laurence B, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear Denis, Thank you so much for this Fabulous comment! We are delighted that you enjoyed both the new refurbishment of the hotel and its location. We are also really pleased of your nice comment on the team. Concerning the internet we took your comment into account and it should be resolved soon. Best Regards, Laurence B, Guest Relation Manager More 

Anglet, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

If you are looking for style, good service, and an unforgettable dining experience, this is the restaurant for you. My boyfriend booked a table for us in the hotels restaurant for our anniversary as a surprise. Upon arrival i was stunned at the beautiful decor and welcoming staff. The restaurant is beautiful, with the option of inside or outside dining.... More 

Was this review helpful? Yes
Laurence B, Responsable relations clients at Le Regina Biarritz Hotel & Spa - MGallery Collection, responded to this review

Dear Grace, We are thrilled of such nice words! We are happy that you had an unforgettable dining experience for your anniversary. In fact, it’s really important for our staff to make your “special moments” becoming “magic moments”. All the restaurant team is looking forward to see you again soon and next time you ‘ll come, menu will be available... More 

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Additional Information about Le Regina Biarritz Hotel & Spa - MGallery Collection

Address: 52 Avenue de l'Imperatrice, 64200 Biarritz, France (Formerly Mercure Thalassa Regina & Golf Biarritz)
Location: France > Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Le Regina Biarritz Hotel & Spa - MGallery Collection 4*
Number of rooms: 65
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Also Known As:
Mercure Thalassa Regina & Golf Biarritz Hotel Biarritz
Mercure Thalassa Regina And Golf Biarritz
Mercure Thalassa Regina Hotel Biarritz
Hotel Style:
#1 Luxury Hotel in Biarritz
#1 Romantic Hotel in Biarritz
#4 Family Hotel in Biarritz
#7 Business Hotel in Biarritz

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