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Mercure Biarritz Centre Plaza

10 avenue Edouard VII, 64200 Biarritz, France
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Best prices for: 1 room 1 guest
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Mercure Biarritz Centre Plaza
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Mercure Biarritz Centre Plaza
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281 reviews from our community

Traveler rating
    56
    148
    52
    19
    6
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 23, 2014

Hotel is clean, professionally run. Never any service problems, polite and helpful staff. PERFECT LOCATION - short walk to everywhere you want to go. Reasonable prices at all times, as Biarritz is expensive during high season. Not too big, not too small.

Was this review helpful? Yes 2
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, First, all my team and myself we send to you a very happy new year 2015. Regarding your testimony about your last stay in my hotel, I would like to thank you, such message encourage us to maintain our efforts in keeping this quality you're expecting. We hope to welcome you soon for your next stay in Biarritz... More 

Oslo, Norway
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 4, 2014

We planned for a 3 night romantic stay at this hotel, but we were greatly dissapointed. We booked a room with ocean view - but the windows were really dirty and and the big casino blocked most of the view. Nice sized bathroom put poorly working internet. The lift was broke down several times and we lived at the top... More 

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Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review
Google Translation

Madame, Monsieur, Je regrette vivement votre déception lors de votre séjour dans mon établissement. Soyez certains que tout est mis... More 

London, United Kingdom
Top Contributor
98 reviews 98 reviews
31 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed September 24, 2014 via mobile

We stopped for one night en route to Spain and had a lovely welcome from charming staff, the room was clean and comfortable, and the breakfast very good. The evening meal was good. Lovely location near to the sea. We will come again when we next visit Biarritz

Was this review helpful? Yes 2
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, I just read your comment on Tripadvisor. My team joins me in thanking you for your testimony. The latter, encourages us to maintain our efforts to satisfy you in the quality you are looking for. We always look forward to welcome you at the Mercure Plaza Biarritz Centre Best regards, More 

London
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed August 30, 2014

We decided to join friends of ours who go to this hotel every year for a couple of weeks. We had a week, but this was marred by the SNCF drivers strike, so actually lost a night as we had to stay in Paris. The train station is quite a way from the centre and taxis were hard to come... More 

Was this review helpful? Yes 1
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, I just take note of your comment on Tripadvisor. My team joins me in thanking you for your testimony. This encourages us to continue our efforts to keep your trust. We regret that your journey to Biarritz was disrupted by problems of rail transport. We hope to see you back at the Mercure Plaza Biarritz. Best regards, More 

London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 28, 2014

This a typical modern Mercure Hotel but in a great location. It is literaly in the middle of Biarritz with shops and bars right outside the door. Its also only a few minutes walk from the beach.The rooms are all modern, very clean with excellant showers

Was this review helpful? Yes 1
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, I just take note of your comment on Tripadvisor. My team joins me in thanking you for your testimony. This encourages us to maintain our efforts to keep your trust. We hope to see you back to the Mercure Plaza Biarritz, Best regards, More 

London, United Kingdom
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 13, 2014

If you stay in one of the nicely sized well-decorated Art Deco renovated rooms you oughtn't to be disappointed. Hotel has good price/quality ratio and an excellent central location not far from the Grand Plage. Also a warm welcome for my dog.

Was this review helpful? Yes
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, My team joins me to thank you for the comment showing your stay at the Mercure Plaza Biarritz. Your encouragement motivate us in our daily effort to maintain the quality of service you expect. We hope to see you very soon. Yours sincerly, More 

Stockholm, Sweden
Top Contributor
85 reviews 85 reviews
46 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 27, 2014 via mobile

This hotel is situated in the very centre of Biarritz, close to shopping, beaches and restaurants. The hotel is in need of restoration, quite worn. Our room (106) had a beautiful view over the ocean and a comfortable double bed, but cleaning could be better. Breakfast is expensive 18 Euro, and not so rich. The hotel has a private parking... More 

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Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for the comments regarding your stay. You are right about the restoration of the hotel. We are on a renovation project that we hope to achieve quickly. In the meantime, we are always there to assure you of our best home. Yours sincerely, More 

Sainte-Marthe, Canada
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 25, 2014

Close to beach and shopping. Private secure parking lot Modern and clean rooms with all the amenities Pleasant surprise for a difficult customer used to travelling 5 star hotels. Negatives: carpets in common areas in need of a good cleaning

Was this review helpful? Yes
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Dear Madame, Dear Monsieur, My team joins me in thanking you, about the message written on Tripadvisor. This allows us to strengthen our commitment to always want the best for our customers. We look forward to welcoming you back to Mercure Plaza Biarritz. In the meantime, receive, Madame, Monsieur, our sincere greetings. More 

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