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Sofitel Biarritz Le Miramar Thalassa sea & spa

#11 of 69 Hotels in Biarritz
Certificate of Excellence
5.0 of 5
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13 rue Louison Bobet, 64200 Biarritz, France
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Magnifique breakfast
Sofitel Biarritz Le Miramar Thalassa sea & spa
Best prices for: 1 room 1 guest
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Ranked #11 of 69 Hotels in Biarritz
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Cruiserchick2248 Surfers Paradise, Australia
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578 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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t555ade
Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Im really sad to say my partner and I almost didn't sleep as the hotel was too warm. I was so frustrated I called the hotel in the early hours and was told nothing could be done. Even with the windows wide open, the heat was too intense to sleep. Whilst checking out, I explained to reception our night stay... More 

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Surfers Paradise, Australia
Top Contributor
80 reviews 80 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for two nights and found all the staff to be extremely friendly, and welcoming - obviously well trained - we were accompanied by John to our room, and he explained all the features of our room. Our room was extremely comfortable with everything we could have wanted - even the turn down service which many hotels don't have... More 

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Emmanuelle-Mahe, Guest Relations Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Client We appreciate the time you took to share your experience with TripAdvisor's community. Thank you also for your positive feedback on our staff, hotel and services. I shared your comments with all the ambassadors, particularly John! We are genuinely happy your stay met your expextations and we hope we will have the pleasure to welcome you again in... More 

Paris, France
Top Contributor
63 reviews 63 reviews
27 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed 3 nights in a junior suite, paying extra for ocean view. Despite great efforts by the staff to please (sometimes bordering on the excessive), we were disappointed. Already arriving at the hotel, we were taken aback by the architecture (if one can call it that) of the building, a terrible eye sore in this old sea side resort. Our... More 

Was this review helpful? Yes 1
Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Guest, Thank you for taking the time to write about your stay at Sofitel Biarritz Le Miramar Thalassa sea & spa. We deeply regret that your visit did not reflect the high standards we set for our hotel, particulary the " MyBed" exclusive concept. Most of our guests enjoy it, but I understand you did not like it. We... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel at the end of a short break to San Sebastian and Biarrtz. Huge hotel - not much character and about a 10 min walk from the centre of town. The beach isn't the nicest beach in the area but it's very close to the main town one. Straff were very welcoming when we arrived -... More 

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Emmanuelle-Mahe, Guest Relations Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Client We appreciate the time you took to share your experience with TripAdvisor's community. Thank you also for your positive feedback on our staff and services. I shared your comments with all the ambassadors. We are really sorry that your room, particularly your balcony didn't meet your expectations. Please do not hesitate to contact me directly for your next... More 

Steenokkerzeel, Belgium
Contributor
19 reviews 19 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Biarritz is a wonderful holiday destination at the French Basque coast. We stayed in the Sofitel Biarritz Le Miramar Thalassa. A wonderful place to relax, with a great view of the Atlantic Ocean, direct access to the beach and walking distance from the city centre. The rooms are very comfortable and well equipped. I recommend you opt for rooms with... More 

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Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Jean Many thanks for taking the time to share your impressions about your family stay in Biarritz I've shared your feedback with our staff this morning: your praise gave a great deal of motivation to everyone for the day. We are genuinely happy your stay met your expextations and we hope we will have the pleasure to welcome you... More 

Glasgow, United Kingdom
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 9, 2015

Very nice hotel. The room was big and comfortable. Close to everything Biarritz has to offer. Staff friendly and helpful. We enjoyed our stay and will certainly stay again next time we are in Biarritz

Was this review helpful? Yes 2
Emmanuelle-Mahe, Responsable relations clients at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Client Many thanks for taking the time to share your impressions about your stay. I've shared your feedback with our staff : your praise gave a great deal of motivation to everyone We are genuinely happy your stay met your expextations and we will enjoy having the pleasure to welcome you again in Sofitel Biarritz Best regards, Emmanuelle Cabannes-... More 

Oslo, Norway
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed December 3, 2014

The hotel is luxurious and relaxing. The SPA has plenty of options to pamper yourself no matter the reason of your travel. It has a nice location and walking distance from most restaurants and shops. Service is fantastic and the staff of the hotel is friendly and helpful. If I ever travel back to Biarritz this will be my option... More 

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Emmanuelle-Mahe, Responsable Experience Client at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Mr Ramazzini, Many thanks for taking the time to share your impressions about your stay. I've shared your feedback with our staff this morning: your praise gave a great deal of motivation to everyone for the day. We are genuinely happy your stay met your expextations and we hope we will have the pleasure to welcome you again in... More 

Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 19, 2014

My husband I stayed here in Biarritz at the tail end of two week trip around France, and it was brilliant! The hotel is very big, but tucked neatly between mansions on the esplanade / beach front. Biarritz was stunning, like a "French Californian" haven - lots of sunbakers, surfers, fishermen, and holiday makers. The hotel is within easy walking... More 

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Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Katherine, We appreciate the time you took to share your experience with TripAdvisor's community. You are right, Biarritz is a fantastic and renowned seaside resort for surfers, and is great for anyone There are so much nices places to discover around the hotel.... Thank you also for your wonderful feedback on our staff and services. We look forward to... More 

London
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 18, 2014

We stayed for 4 nights on holiday. This is a grand hotel which is described as a 5 star. It certainly has the trappings of a 5 star hotel. Lots of attentive staff when you arrive, large reception and bar, lots of facilities - pool indoor and out, spa etc. However the problem is that the basic rooms are lower... More 

Was this review helpful? Yes 2
Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Client- Thank you for taking the time to write about your stay at Sofitel Biarritz Le Miramar Thalassa sea & spa. We deeply regret that your visit did not reflect the high standards we set for our hotel. The ipod dock is of course a free service, I am sorry if you had inconvenience with it.. We genuinely hope... More 

Leuven, Belgium
Top Contributor
173 reviews 173 reviews
44 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed October 13, 2014

large hotel, well situated in Biaritz and with beautifull views over the ocean. Heated swimming pool outdoor (25m). Vast wellness area. Very good breakfast. Large rooms, clean and with Hermès amenities. Private parking. But the best in this hotel is the staff! All very friendly, helpfull.... An example for other 5* hotels.

Was this review helpful? Yes
Emmanuelle-Mahe, Responsable Expérience Clients at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Luc, Many thanks for taking the time to share your impressions about your stay. I've shared your feedback with our staff this morning: your praise gave a great deal of motivation to everyone for the day. We are genuinely happy your stay met your expextations and we hope we will have the pleasure to welcome you again in Sofitel... More 

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