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Sofitel Biarritz Le Miramar Thalassa sea & spa

#12 of 69 Hotels in Biarritz
Certificate of Excellence
GreenLeadersSilver level
5.0 of 5
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13 rue Louison Bobet, 64200 Biarritz, France
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Magnifique breakfast
Sofitel Biarritz Le Miramar Thalassa sea & spa
Best prices for: 1 room 1 guest
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Ranked #12 of 69 Hotels in Biarritz
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 1 week ago
EggChen Mackay, Australia
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607 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mackay, Australia
Level Contributor
98 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

15 years ago this place would have been special. It now needs a refit in many areas however my room was very good. Huge with great shower. The staff were very good as you would expect and they seem genuinely helpful. As usual everything has to come down to value and I think it is a little over priced and... More 

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Zurich, Switzerland
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are very spacious and comfortable, with a special mention for the luxurious bed. It is positioned by the promenade and looks out over the sea, a short 10 minute walk to the centre of town where the shops and restaurants are situated. This is a spa hotel and people dressed in robes move about the corridors which are... More 

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Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Guest, I am very grateful for your sharing constructive feedback with TripAdvisor's community. Thank you for your positive feedback on our hotel, particularly the "MyBed", exclusive concept by Sofitel I can imagine how annoying the lack of cool air in your room must have been. Please accept our sincerest apology for this We genuinely hope we will have the... More 

A TripAdvisor Member
3 of 5 stars Reviewed 4 weeks ago

Hotel is comfortable but unable to secure a walk in shower or disabled room required at rate booked. Nobody seemed to be able to efficiently answer questions on arrival. It is 10 Euros in taxi 4 blocks to town for those unable to walk it. Had a leg and foot massage and requested it be 'sportif' or strong and got... More 

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Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Guest I am truly sorry to hear your stay at Sofitel Biarritz was such a disappointment in terms of service and staff helpfulness. I shared with our SPA Manager and our Head Receptionist your feedback, who offer you their sincerest apologies. We genuinely hope we will have the pleasure to welcome you again to prove you your (mis)experience remains... More 

Level Contributor
92 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed May 29, 2015 via mobile

we try and stay in Sofitels when travelling in Europe when we can afford to. We booked this hotel and got a great 3 nights for 2 deal. On checking in the hotel staff were quite delightful and the hotel manager introduced herself with a genuine warm welcome. It was a great start to our mini break. We were lucky... More 

Was this review helpful? Yes
Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Guest, Many thanks for taking the time to share your impressions about your stay in Biarritz I've shared your feedback with our staff this morning: your praise gave a great deal of motivation to everyone for the day. We are genuinely happy your stay met your expextations and we hope we will have the pleasure to welcome you again... More 

t555ade
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed May 22, 2015

Im really sad to say my partner and I almost didn't sleep as the hotel was too warm. I was so frustrated I called the hotel in the early hours and was told nothing could be done. Even with the windows wide open, the heat was too intense to sleep. Whilst checking out, I explained to reception our night stay... More 

Was this review helpful? Yes 2
Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Guest, I am very grateful for your sharing constructive feedback with TripAdvisor's community. I can imagine how annoying the lack of cool air in your room must have been. Please accept my sincerest apology for this We genuinely hope we will have the pleasure to welcome you again to prove you your (mis)experience remains unusual at Sofitel Biarritz, and... More 

Surfers Paradise, Australia
Level Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 17, 2015

We stayed for two nights and found all the staff to be extremely friendly, and welcoming - obviously well trained - we were accompanied by John to our room, and he explained all the features of our room. Our room was extremely comfortable with everything we could have wanted - even the turn down service which many hotels don't have... More 

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Emmanuelle-Mahe, Guest Relations Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Client We appreciate the time you took to share your experience with TripAdvisor's community. Thank you also for your positive feedback on our staff, hotel and services. I shared your comments with all the ambassadors, particularly John! We are genuinely happy your stay met your expextations and we hope we will have the pleasure to welcome you again in... More 

Paris, France
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed May 7, 2015

Stayed 3 nights in a junior suite, paying extra for ocean view. Despite great efforts by the staff to please (sometimes bordering on the excessive), we were disappointed. Already arriving at the hotel, we were taken aback by the architecture (if one can call it that) of the building, a terrible eye sore in this old sea side resort. Our... More 

Was this review helpful? Yes 1
Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Guest, Thank you for taking the time to write about your stay at Sofitel Biarritz Le Miramar Thalassa sea & spa. We deeply regret that your visit did not reflect the high standards we set for our hotel, particulary the " MyBed" exclusive concept. Most of our guests enjoy it, but I understand you did not like it. We... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 26, 2015

We stayed at this hotel at the end of a short break to San Sebastian and Biarrtz. Huge hotel - not much character and about a 10 min walk from the centre of town. The beach isn't the nicest beach in the area but it's very close to the main town one. Straff were very welcoming when we arrived -... More 

Was this review helpful? Yes
Emmanuelle-Mahe, Guest Relations Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Client We appreciate the time you took to share your experience with TripAdvisor's community. Thank you also for your positive feedback on our staff and services. I shared your comments with all the ambassadors. We are really sorry that your room, particularly your balcony didn't meet your expectations. Please do not hesitate to contact me directly for your next... More 

Steenokkerzeel, Belgium
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 22, 2015

Biarritz is a wonderful holiday destination at the French Basque coast. We stayed in the Sofitel Biarritz Le Miramar Thalassa. A wonderful place to relax, with a great view of the Atlantic Ocean, direct access to the beach and walking distance from the city centre. The rooms are very comfortable and well equipped. I recommend you opt for rooms with... More 

Was this review helpful? Yes
Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Jean Many thanks for taking the time to share your impressions about your family stay in Biarritz I've shared your feedback with our staff this morning: your praise gave a great deal of motivation to everyone for the day. We are genuinely happy your stay met your expextations and we hope we will have the pleasure to welcome you... More 

Glasgow, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 9, 2015

Very nice hotel. The room was big and comfortable. Close to everything Biarritz has to offer. Staff friendly and helpful. We enjoyed our stay and will certainly stay again next time we are in Biarritz

Was this review helpful? Yes 2
Emmanuelle-Mahe, Responsable relations clients at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Client Many thanks for taking the time to share your impressions about your stay. I've shared your feedback with our staff : your praise gave a great deal of motivation to everyone We are genuinely happy your stay met your expextations and we will enjoy having the pleasure to welcome you again in Sofitel Biarritz Best regards, Emmanuelle Cabannes-... More 

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