This is my second time in the last 2years. The hotel still looks great. We got a better room with a better interior design, according to my individual taste. But no more chocolat bar on the bed after housekeeping finished the job. Well, no big deal. Everything was so nice untill some ladies (not housekeeper) check on my room several...
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Beautifull hotel, very well located! We enjoyed our stay here, very comfortable room with a nice bed. We will return!
Dear Guest,
It was a great pleasure to welcome you to the Grand Hotel Bordeaux & Spa!
We are thrilled that you enjoyed staying with us and thank you very much for your wonderful comments.
We all look forward to seeing you back in a not too distant future.
Yours sincerely,
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As a birthday treat my husband booked a suite for us in the Grand Hotel in bordeaux. At 1000 euros a night I was expecting luxury. The suite was fine in terms of quietness and space, but the decoration was a bit tacky. Breakfast in our room at a whopping 40euros each, was terribly disappointing. Cheap breads and jams, no...
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Dear Mrs. Sallee,
I would like to thank you for having taken the time to share your experience at the Grand Hotel Bordeaux & Spa.
After several exchanges of emails, as you clearly indicated you were ready to write a negative comment on trip advisor if you didn’t get compensation, so, I’m not surprised to read your note on the...
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I have just read the review from Shanagarry and while I am sorry for her I wouldn't like other Irish people to be put off! We had a wonderful overnight stay and found the staff extremely professional and charming.
It is not unusual in France for the WC to be separate from the bathroom and for there not to be...
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Dear Guest,
It was a real pleasure to welcome you to the Grand Hotel Bordeaux & Spa and we are thrilled that you enjoyed staying with us!
Thank you for these wonderful comments and congratulations for our services and the team. I will not fail to congratulate them for their excellent work.
We trust that we will have the pleasure...
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You pay for what you get, and in this case it is a quality hotel in the heart of the city close to all of the monuments with plush rooms and wonderful beds. The reception and room service staff were pleasant and helpful and the tourist office is a block away for any information you might need.
One thing, the...
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Dear Guest,
Thank you for choosing the Grand Hotel Bordeaux & Spa for your last visit in Bordeaux and for taking the time to give us a feedback on your experience.
I feel very concerned to read that you have not been totally satisfied with the service of the Brasserie L’Europe for the breakfast. Would you please accept my sincerest...
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Beautiful hotel with comfortable, well appointed rooms. Great place to visit for a special occasion or even just a relaxing weekend away. Fantastic location within walking distance of all that Bordeaux has to offer. I enjoyed it!
Dear Guest,
Thank you so very much for your very kind comment.
We are delighted to read that you enjoyed your stay with us in Bordeaux.
I sincerely hope to have the pleasure of meeting you in person upon a future occasion.
Kind regards,
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My wife and I stayed here for 3 nights as part of our honeymoon. I informed the gm about the reason for our stay, and upon arrival we had not only received an upgraded room, but a box of canneles (local sweets of Bordeaux) and a hand written congratulations from him. What a super touch!. Our room was overlooking the...
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Dear Guest,
Thank you so much for your kind words following to you recent visit at the Grand Hotel Bordeaux & Spa.
We are looking forward to the pleasure of welcoming you back and remain at your entire disposal for any further assistance.
Sincerely,
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We spent 5 nights in the hotel on our honeymoon. We informed them twice that it was our honeymoon and expected a nice room, or maybe some recognition of same. Neither was received. We were informed that we had an upgrade, but the room was small and not of a good standard for 5 star. The toilet and bathroom were...
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Dear Guest,
Thank you for choosing the Grand Hotel Bordeaux & Spa for your last visit in Bordeaux and for taking the time to give us a feedback on your experience.
I feel sorry to learn that your experience did not live up to your expectations.
I would like to assure you that we constantly strive to achieve the highest...
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The Grand is THE choice for a stay in Bordeaux city center. The staff are very friendly and helpful and our stay has been the best we could have expected. From the minute you arrive, the infused aroma is relaxing and luxurious. The breakfast buffet is very nice and the rooms are very comfortable and well equipped. I read on...
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stayed here for 1 night on a business trip and really enjoyed the discreet but efficient service, decorated in a exquisit 19 century look. I loved the Molton Brown toiletries the housekeeper put into my bathroom. Anthony at the desk was outstanding, breakfast buffet awesome. Free WiFi
Dear Guest,
Thank you so much for your nice review.
We are delighted that our mission was carried out through your stay.
We are looking forward to welcoming you back.
Best regards.
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