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Hotel Burdigala Bordeaux - MGallery Collection

#6 of 175 Hotels in Bordeaux
Certificate of Excellence
5.0 of 5
115 rue Georges Bonnac, 33000 Bordeaux, France
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Hotel Burdigala Bordeaux - MGallery Collection
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Hotel Burdigala Bordeaux - MGallery Collection
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318 reviews from our community

Traveler rating
    191
    96
    25
    5
    1
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37
177
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43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Curitiba, Brazil
Top Contributor
115 reviews 115 reviews
35 hotel reviews
239 helpful votes 239 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is an excellent hotel. Just a 5 minutes walk from Bordeaux centre, it's a modern although charming hotel, with spacious, very comfortable and stylish decorated rooms, kind staff, in-room amenities of any kind (including delicious cannelés). There is a (paid) 24/7 parking just across the street, or a valet, if you prefer. Our 4 years-old boy stayed at the... More 

Was this review helpful? Yes 1
Blue Mountains Australia
Top Contributor
126 reviews 126 reviews
40 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hotel staff are obliging, friendly and the Hotel is in a good location. The room was a little over heated which we could never get the temperature down so we opened a window which made sleeping more pleasant. The bathroom is great especially the shower which has excellent water pressure and is rather commodious. The decor of the room... More 

Was this review helpful? Yes 3
ChristineFournet, Responsable commercial at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review

Dear Sirs, We thank you for the time you took to write a message on TripAdvisor and are very happy that you enjoyed the comfort of our property and our bedrooms. At the same time, we felt sorry to read about your distaste at the way our receptionist dealt with your check-out and really do apologize for the issue. We... More 

Toulouse, France
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 14, 2015

What made this hotel stand out was its staff. Really genuine and friendly staff that gave a great service. Hotel medium size and only had positive encounters with the staff. Will stay here again when come back to the beautiful city of Bordeaux. Excellent hotel in Bordeaux with spacious rooms and very friendly staff. Hotel just on the outskirts of... More 

Was this review helpful? Yes 2
ChristineFournet, Responsable commercial at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review

Dear guest, Thank you for taking the time to review our property and making us so nice compliments. We are thrilled to read that you enjoyed your stay in the Burdigala, our staff and the comfort of our bedrooms. Thank you also for recommending the hotel, and it’s very convenient location. We really do hope to have the pleasure of... More 

Piemonte
Top Contributor
57 reviews 57 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 7, 2015

Convenient location 5 minutes walk from the pedestrian area. Modern hotel with spacious, well furnished, recently renovated, and stylish rooms. Staff is really exceptional: extremely kind and always ready to help (eg my flight was canceled and I arrived a day later. When I called to inform the hotel I was instantly offered to stay a day more or to... More 

Was this review helpful? Yes 1
ChristineFournet, Responsable commercial at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and making us so nice compliments. Your enthusiasm for our property is a wonderful source of motivation; The entire team will be happy to hear that they have succeeded by making your stay comfortable as they always try to make each guest experience special. Thank you again for... More 

Toulouse, France
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 7, 2014

I just spent one night at the Burdigala in Bordeaux: I chose it rather than the Grand Hotel as it looked more modern and young and wasn't disapointed at all. Room was big enough and everything was clean and looked brand new. Service was excellent. There was no iron on the room but I asked for one and had it... More 

Was this review helpful? Yes 1
ChristineFournet, Responsable commercial at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and giving us such a positive feedback. We are delighted to read that you enjoyed your stay in the Burdigala. We are thrilled to read that you enjoyed the service we provide to our guests and the modern but yet cozy atmosphere of the Burdigala. Thank you again... More 

Stafford
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2014

A wonderful hotel a little away from the hurly burly but still within easy walking distance of all the main attractions, maybe not the prettiest of locations but perfectly safe. Once inside however, it has beautiful modern décor, very calm & serene, the rooms are clean, comfortable and luxurious with all the extra little touches you expect from a five... More 

Was this review helpful? Yes 1
ChristineFournet, Responsable commercial at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and giving us such a positive feedback We are really pleased to read that we have succeeded by making your stay comfortable and that you enjoyed the relaxing atmosphere and the decoration of our property. Thank you again for sharing your experience, and for recommending the hotel. We... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 3, 2014

My husband and I had a nice stay here this week (Dec. 2014). The hotel is situated within walking distance of shops, restaurants, and the river, yet it's in a quiet area which is nice. The room was nice - very stylish. The WC was extremely small but the shower was large. The temperature of the room was not well... More 

Was this review helpful? Yes
ChristineFournet, Responsable commercial at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and giving us such a positive feedback. We are delighted to read that you enjoyed your stay in the Burdigala and the comfort of our property. We also take note about the problem you had with the air conditioning in your room during your stay and will do... More 

Bad Ems, Germany
Contributor
19 reviews 19 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 2, 2014

The hotel is very clean with tasteful and quiet rooms. A big problem is the air condition which could not regulate the temperature in the room. The temperature was 25 degree in the rooms which is definitely too warm for a good sleep. The beds are very comfortable but make no sense with sleeping in a hot room. The reception... More 

Was this review helpful? Yes
ChristineFournet, Responsable commercial at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review

Dear guest, We would like to thank you for sharing your experience on Tripadvisor . We feel very sorry to read that our property did not live up your expectations. Since we do really care about our clients and are attentive to offer a guest-minded service, you should have informed us about the problem you had with the temperature in... More 

Berkeley, California
Top Contributor
66 reviews 66 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed November 16, 2014

We booked this hotel and I guess I didn't check their cancellation policy for our particular dates. Their policy varies quite a lot. I tried to cancel our reservation 20 days before arrival and they refused to cancel it. We had booked four nights but in the meantime were invited to stay at a hotel closer to where we needed... More 

Was this review helpful? Yes
ChristineFournet, Responsable commercial at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review

Dear Madam, Thank you for your constructive comment. I do understand your position and feel really sorry for this disagreement. Our cancellation policies are always clearly mentioned at the booking and always depend of the rate level. At the same time is difficult to sort this problem out since we do not have your name, bookings details and arrival date,... More 

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