We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pullman Bordeaux Lac

#24 of 175 Hotels in Bordeaux
Certificate of Excellence
Av Jean-Gabriel Domergue | Bordeaux le Lac, 33300 Bordeaux, France (Formerly Sofitel)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Pullman Bordeaux Lac
View Map
Add Photo Write a Review

551 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    186
    257
    75
    23
    10
See reviews for
117
240
31
114
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (551)
  • Mar-May only
    (95)
  • Jun-Aug only
    (248)
  • Sep-Nov only
    (140)
  • Dec-Feb only
    (68)
All months
Co Kildare
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After a long drive down from Roscoff we spent a night in the Pullman. Reception staff very friendly and check in was very quick. Our room for 2 adults and 3 kids was very nice and the hotel fulfilled our request for an additional camp bed. We had dinner across the road at the courte Paille which was very nice.... More 

Was this review helpful? Yes
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice hotel - efficient (though not massively welcoming) check in. Reasonable facilities and good position close to tram link and the lake. Rooms were tired in places - towel rack in our junior suite was hanging off the wall. Breakfast good though and good service. Stayed 4 nights. On arrival our coffee tray was empty but housekeeping arrived to top... More 

Was this review helpful? Yes
remy-papoz, Directeur général at Pullman Bordeaux Lac, responded to this review

Dear Karen, Thank you very much for the review of our hotel! We are very pleased that you enjoyed the hotel, our breakfast and our swimming-pool. I take note of your feedback concerning the parking and the bed. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank... More 

Malaga, Spain
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed at the Pullman three times on our way driving from Spain to the UK and although varying slightly each time it's always been comfortable with good service. Good modern rooms with great mattresses. Although not in the centre of Bordeaux there is a tram directly outside the Hotel which takes you into the City centre for one... More 

Was this review helpful? Yes
remy-papoz, Directeur général at Pullman Bordeaux Lac, responded to this review

Dear David, We very much appreciate your comments regarding your stay at the Pullman Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Zug, Switzerland
Level Contributor
318 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located in the outskirts of town, bordering a lake and the exhibition and conventions center, the hotel is but a 15 minute tram ride away from the heart of the action - and the tram stops right across the street. The rooms and bathrooms are spacious and well appointed. The staff is friendly, breakfast is adequate, and the Bordeaux Casino... More 

Was this review helpful? Yes
remy-papoz, Directeur général at Pullman Bordeaux Lac, responded to this review

Dear guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay at Pullman Bordeaux Lac. The parking is under secure system. We hope to welcome you again very soon. Sincerely, Rémy Papoz, General Manager More 

Bordeaux, France
1 review
1 of 5 stars Reviewed 3 weeks ago

Ignore that picture and avoid this hotel unless you're really desperate.. as we unfortunately were when looking for a stop-over between Spain and the Netherlands. 52 euros for a breakfast! No thanks.. we'll skip a meal and move on. Mini bar: 10 euro for a 50ml vodka. Really? Restaurant was closed .. 41 euros for 2 bowls of soup in... More 

Was this review helpful? Yes
remy-papoz, Directeur général at Pullman Bordeaux Lac, responded to this review

Dear guest, Thank you very much for sharing your comments on Tripadvisor following your stay at the hotel Pullman Bordeaux Lac I am truly sorry that our hotel did not meet your expectations I sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience. Best regards, Rémy Papoz, Directeur général More 

Brussels, Belgium
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked the Pullman Bordeaux after our last stay at the Pullman in Basel had been such a pleasant experience. Unfortunately this hotel did not at all meet our expectations. We booked a junior suite for EUR 300/n and a deluxe room for 150/n. Firstly at checking in we didn't get a very welcoming feeling. Also the ceiling was full... More 

Was this review helpful? Yes
remy-papoz, Directeur général at Pullman Bordeaux Lac, responded to this review

Dear milikab, Thank you for taking the time to tell us about your experience at the Pullman Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our technical manager will... More 

Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Bob and Greg on reception - nice people The location is a 15 minute tram ride to the city centre which is fine The bar in the evening was so under staffed that one lady ran the bar on her own and took 15 minutes to even ask us for a drink .....our fellow travellers, who presumably argued better in... More 

Was this review helpful? Yes 1
remy-papoz, Directeur général at Pullman Bordeaux Lac, responded to this review

​Dear M. Humphreys, Thank you for sharing your experience at Pullman Bordeaux Lac. We are sorry if we have not well-managed this very busy period. Your feedback is very important, we will tak​e the appropriate measures to address the problem​ and improve the quality of service.​ We hope that you will give us the opportunity to better serve you in... More 

A TripAdvisor Member
3 of 5 stars Reviewed July 27, 2015

We stopped over here on our journey back from Spain! The hotel was clean, the staff very friendly and helpful. You had to pay extra for the car park and I have to say the room was overpriced! However it was better quality than the Novatel or best western that we've used before for the Same reason ie. Just somewhere... More 

Was this review helpful? Yes
remy-papoz, Directeur général at Pullman Bordeaux Lac, responded to this review

Dear Client, Thank you very much for taking the time to share your feedback. It will serve as an encouragement to all of our staff. We are very sorry if you think some prestations are overpriced. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during... More 

Manila, Philippines
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 19, 2015

This Pullman Hotel has its similarities with its sister hotel in Paris La Defense: sleekly modern, very comfortable beds, bathrooms that work well for someone such as me. Pullman Bordeaux Lac's lobby was beautifully spacious, nice to lounge around in. The front desk staff were friendly enough but rather busy, therefore a little bit disconnected unless you really need something... More 

Was this review helpful? Yes
remy-papoz, Directeur général at Pullman Bordeaux Lac, responded to this review

Dear Client, We very much appreciate your comments regarding your stay at Pullman Bordeaux Lac. We are very pleased that you enjoyed our hotel (lobby, guestroom, bathroom, breakfast, dinner room). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémy Papoz, General manager More 

Vaasa, Finland
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 6, 2015

This was an ok hotel for exploring Bordeaux and the surrounding areas. Check-in was smooth enough. The young man at the reception spoke English with a very strong accent but his English was better than our French. The room was basic but nice. Not very much closet space. Daily free water bottles were nice in the heatwave we experienced during... More 

Was this review helpful? Yes 1
remy-papoz, Directeur général at Pullman Bordeaux Lac, responded to this review

Dear Client, Thank you for your review. I am truly sorry that our welcomer service did not meet your expectations and sincerely apologize for the lack of attention you encountered during your depart. Please note that this problem was a true exception to our normal practices. Rest assured that the staff of the hotel's reception department have been advised of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

182 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (111)
Viewed
Room/suite (25)
Viewed
Pool/beach area (5)
Viewed
Hotel & grounds (12)
Viewed
Bathroom (6)
Viewed
View from room (6)
Viewed
Dining (3)
Viewed
Other (54)

Management photos: Courtesy of the property manager

Viewed
All management photos (71)
Viewed
Business center/function rooms (10)
Viewed
Room/suite (16)
Viewed
Dining (11)
Viewed
Hotel & grounds (11)
Viewed
Pool/beach area (2)
Viewed
Bathroom (3)
Viewed
Other (18)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Bordeaux hotels
Le Lac 1
Novotel Bordeaux Le Lac
Novotel Bordeaux Le Lac
#40 of 175 in Bordeaux
3.5 of 5 stars 527 reviews
Mercure Bordeaux le Lac
#58 of 175 in Bordeaux
3.5 of 5 stars 257 reviews
Show Prices
Show Prices
Show Prices
Mama Shelter Bordeaux
#8 of 175 in Bordeaux
4.5 of 5 stars 428 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay