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Mercure Bordeaux Gare Saint Jean

28-30 Rue de Tauzia, 33800 Bordeaux, France
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1 room 1 guest
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392 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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    (392)
  • Mar-May only
    (96)
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    (131)
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London, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel, location is perfect, fantastic customer service from front desk, good wifi connection and the room was stylish. Iron and ironing table were available on request and room cleaning came around everyday. Only minor problem was there was only one English channel (BBC World News) and no English subtitles for any other channel so I couldn't watch anything. This... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear customer, We are most thankful you took some time to leave a comment regarding your stay in our hotel We very seriously take into account all the suggestions made to improve our standards in order to offer the most satisfactory experience to our guest. It's a pleasure to read that you enjoyed our customer service, the wifi connection, the... More 

Washington DC, District of Columbia
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is about a five minute walk from the train station, another ten minute walk to the center of the old town, and just steps from the river. The room was basic and spacious enough for two people...nothing really memorable. Breakfast offerings were plentiful. The hotel's neighborhood was very quiet, so I had no problem getting good night's rest.... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, dear Sir, We are most grateful for the comment left regarding your stay in our hotel. We are very pleased to notice that this experience was satisfactory on every level. We shall inform our team and we have no doubt that this will encourage them to always improve their standards. Looking forward to welcome you again in Mercure... More 

Perth
Level Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked this hotel very last minute after a long train journey. No surprises really. it was as we expected, we had a very good nights sleep in comfortable beds. The lady with the cool glasses that checked us in was exceptionally helpful, with information on transport and restaurants/shopping.

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, dear Sir, We are most grateful for the comment left regarding your stay in our hotel. We are very pleased to notice that this experience was satisfactory on every level. We shall inform our team and we have no doubt that this will encourage them to always improve their standards. The hotel is situated newt to the train... More 

Markelo, The Netherlands
Level Contributor
13 reviews
3 hotel reviews
5 of 5 stars Reviewed July 20, 2015 via mobile

We stayed one night at this hotel. We arrived late (around 20.15) and the young lady at the reception was very friendly and helpful. She recommended some restaurants near the hotel and in the city center. The day after the other lady at the reception was also very nice and friendly! The breakfast was very good. The parking possibility was... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, Dear Sir, We are most grateful for the comment left regarding your stay in our hotel. We are very pleased to notice that this experience was satisfactory on every level. We shall inform our team and we have no doubt that this will encourage them to always improve their standards. Looking forward to welcome you again in Mercure... More 

Toulouse, France
Level Contributor
5 reviews
4 of 5 stars Reviewed July 20, 2015

Granted the hotel isn't as close to the station as the name might suggest (1 tram stop/15 min walk) but it was a great stay. The room was very big with a huge bed, gorgeous big bathroom, wifi, air con, TV and only a few tram stops away from the centre. The reception staff were mostly very helpful and friendly.... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, Dear Sir, We are most grateful for the comment left regarding your stay in our hotel. We are very pleased to notice that this experience was satisfactory on every level. We shall inform our team and we have no doubt that this will encourage them to always improve their standards. Next time, feel free to ask us how... More 

Sandgate, United Kingdom
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 19, 2015

I booked this hotel using my Avios points and wanted somewhere near the station as we needed to catch a train to Velines the next day. The receptionist said she hadn't received our booking and they only had one room left. Granted she called the agent in the UK and they confirmed I had a booking but they weren't very... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, dear Sir, We are most thankful you took some time to leave a comment regarding your stay in our hotel We very seriously take into account all the suggestions made to improve our standards in order to offer the most satisfactory experience to our guest. We are very sorry about the booking that wasn't in our system. As... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 17, 2015

We are a young couple with 22 month infant travelled to this city! Positives - Walking distance from the Train Station - the rooms are cozy and nice - good bed size - Very clean Lenin's - Tram Stop next to the hotel Negative - the Lobby has a stinking pungent smell - the hotel rep was too tight lipped... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, dear Sir, We are most thankful you took some time to leave a comment regarding your stay in our hotel We very seriously take into account all the suggestions made to improve our standards in order to offer the most satisfactory experience to our guest. Hoping to have the pleasure to welcome you again in our hotel. Yours... More 

Brunswick, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 4, 2015

The location is near tram into city centre and very convenient to the train station, that is, it can be walked easily with luggage. However, we arrived about an hour before checkin and were greeted quite rudely and told checkin was not till 2 p.m. That's fine, but we had to ask to leave our luggage rather than lug it... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Glasgw
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 2, 2015

This hotel is a short walk from the Gare Saint Jean. Exit the station and follow the tram lines to the right hand side. Hotel a couple of blocks on right. On arrival we upgraded our reservation and received a very pleasant and quite room with a balcony and tasteful furniture. Receptionist was also tending bar - very welcoming, friendly... More 

Was this review helpful? Yes 1
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Gare Saint Jean. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 15, 2015

I lived in this hotel four nights during Vinexpo 2015. I found the hotel a correct one and very convenient for such a business trip. Rooms are not luxury, furniture might get an update, but they are clean and cosy especially when you leave in the morning and come back by night. A very good surprise was the breakfast, rich,... More 

Was this review helpful? Yes 1
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, dear Sir, First of all, thank you very much the comment left regarding your stay in our hotel. We are very pleased to read that this experience was satisfactory on every level. We shall inform our team and we have no doubt that this will encourage them to always improve their standards. Looking forward to welcome you again... More 

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