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Mercure Bordeaux Gare Saint Jean

28-30 Rue de Tauzia, 33800 Bordeaux, France
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Mercure Bordeaux Gare Saint Jean
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384 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (384)
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    (96)
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Perth
Level Contributor
58 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked this hotel very last minute after a long train journey. No surprises really. it was as we expected, we had a very good nights sleep in comfortable beds. The lady with the cool glasses that checked us in was exceptionally helpful, with information on transport and restaurants/shopping.

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, dear Sir, We are most grateful for the comment left regarding your stay in our hotel. We are very pleased to notice that this experience was satisfactory on every level. We shall inform our team and we have no doubt that this will encourage them to always improve their standards. The hotel is situated newt to the train... More 

Markelo, The Netherlands
Level Contributor
11 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

We stayed one night at this hotel. We arrived late (around 20.15) and the young lady at the reception was very friendly and helpful. She recommended some restaurants near the hotel and in the city center. The day after the other lady at the reception was also very nice and friendly! The breakfast was very good. The parking possibility was... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, Dear Sir, We are most grateful for the comment left regarding your stay in our hotel. We are very pleased to notice that this experience was satisfactory on every level. We shall inform our team and we have no doubt that this will encourage them to always improve their standards. Looking forward to welcome you again in Mercure... More 

Toulouse, France
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

Granted the hotel isn't as close to the station as the name might suggest (1 tram stop/15 min walk) but it was a great stay. The room was very big with a huge bed, gorgeous big bathroom, wifi, air con, TV and only a few tram stops away from the centre. The reception staff were mostly very helpful and friendly.... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, Dear Sir, We are most grateful for the comment left regarding your stay in our hotel. We are very pleased to notice that this experience was satisfactory on every level. We shall inform our team and we have no doubt that this will encourage them to always improve their standards. Next time, feel free to ask us how... More 

Sandgate, United Kingdom
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked this hotel using my Avios points and wanted somewhere near the station as we needed to catch a train to Velines the next day. The receptionist said she hadn't received our booking and they only had one room left. Granted she called the agent in the UK and they confirmed I had a booking but they weren't very... More 

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Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, dear Sir, We are most thankful you took some time to leave a comment regarding your stay in our hotel We very seriously take into account all the suggestions made to improve our standards in order to offer the most satisfactory experience to our guest. We are very sorry about the booking that wasn't in our system. As... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We are a young couple with 22 month infant travelled to this city! Positives - Walking distance from the Train Station - the rooms are cozy and nice - good bed size - Very clean Lenin's - Tram Stop next to the hotel Negative - the Lobby has a stinking pungent smell - the hotel rep was too tight lipped... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, dear Sir, We are most thankful you took some time to leave a comment regarding your stay in our hotel We very seriously take into account all the suggestions made to improve our standards in order to offer the most satisfactory experience to our guest. Hoping to have the pleasure to welcome you again in our hotel. Yours... More 

Brunswick, Australia
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The location is near tram into city centre and very convenient to the train station, that is, it can be walked easily with luggage. However, we arrived about an hour before checkin and were greeted quite rudely and told checkin was not till 2 p.m. That's fine, but we had to ask to leave our luggage rather than lug it... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Glasgw
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is a short walk from the Gare Saint Jean. Exit the station and follow the tram lines to the right hand side. Hotel a couple of blocks on right. On arrival we upgraded our reservation and received a very pleasant and quite room with a balcony and tasteful furniture. Receptionist was also tending bar - very welcoming, friendly... More 

Was this review helpful? Yes 1
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Gare Saint Jean. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 15, 2015

I lived in this hotel four nights during Vinexpo 2015. I found the hotel a correct one and very convenient for such a business trip. Rooms are not luxury, furniture might get an update, but they are clean and cosy especially when you leave in the morning and come back by night. A very good surprise was the breakfast, rich,... More 

Was this review helpful? Yes 1
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, dear Sir, First of all, thank you very much the comment left regarding your stay in our hotel. We are very pleased to read that this experience was satisfactory on every level. We shall inform our team and we have no doubt that this will encourage them to always improve their standards. Looking forward to welcome you again... More 

1 review
4 of 5 stars Reviewed June 14, 2015

I stayed at Mercure Gare Saint Jean for 4 nights. It is a correct hotel that perfectly met my requirements. I was on a business trip related to the Vinexpo show at the Parc des Expositions Boredeaux. Even though the hotel is close to the downtown Bordeaux, the C tram conveniently links it to the Exhibition area. It is a... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, dear Sir, We are most grateful for the comment left regarding your stay in our hotel. We are very pleased to notice that this experience was satisfactory on every level and that you enjoyed your stay here. We shall inform our team and we have no doubt that this will encourage them to always improve their standards. That's... More 

Sydney, Australia
Level Contributor
91 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed June 1, 2015

This hotel was chosen as it was close to friends who live in Bordeaux. I would not be staying here again. The hotel in a depressed area about 700 metres from the Gare St Jean. The area is anything but pleasant and looks dangerous at night. Robberies are frequent It seems. The hotel is clean with limited services. Breakfast is... More 

Was this review helpful? Yes
Mercure-Gare-St-Jean, . at Mercure Bordeaux Gare Saint Jean, responded to this review

Dear Madam, dear Sir, We are most thankful you took some time to leave a comment regarding your stay in our hotel We very seriously take into account all the suggestions made to improve our standards in order to offer the most satisfactory experience to our guest. We are very sorry to realise you were so disappointed about our services... More 

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