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BEST WESTERN Grand Hotel Francais

#14 of 175 Hotels in Bordeaux
Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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12 rue du Temple, 33000 Bordeaux, France
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BEST WESTERN Grand Hotel Francais
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Ranked #14 of 175 Hotels in Bordeaux
Certificate of Excellence
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 3 days ago
Grushanya Los Angeles, California
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250 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We are coming to Bordeaux every summer and always stay at this hotel. The rooms are small but it is common for France. Make sure you bring your lotion and the soap, there is a liquid soap at the sink and shampoo/conditioner/body wash all in one bottle in the shower, that is it. The reception lady is friendly and happy... More 

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Taillant, Poitou-Charentes, France
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Grand Hotel Francais is centrally located but we chose it for its proximity to the Theatre Femina where we were saw the great James Taylor in concert. Both concert and hotel were booked as a birthday gift from my wife and daughters and the hotel provided an excellent place to rest after what proved to be a truly wonderful... More 

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London, United Kingdom
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I guess there has to be a trade-off between the good central location of this hotel and its cramped and somewhat charmless double rooms (or at least the one we were given). In a similar contrast, we were impressed by the helpfulness and warmth of the staff but the found the standard of food at breakfast and the lack of... More 

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BWGHF, Propriétaire at BEST WESTERN Grand Hotel Francais, responded to this review

Dear Madam, dear Sir, We thank you for having taken the time to leave feedback on your recent stay at our hotel and we aplologise sincerely that it didn’t live up to your expectations. Firstly, we sincerely apologise that the breakfast buffet did not meet your expectations and know that we have alerted the breakfast staff in order to correct... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 21, 2015

I took my parents (who have high hotel standards) to Bordeaux for 3 days and we chose this hotel. I was unsure what the hotel would be like, since, as many people know, Best Western Hotels can be hit and miss. However, I was very pleased with the hotel - clean, pleasing interior, well-located, excellent breakfast and very pleasant staff.... More 

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Peterborough, United Kingdom
Top Contributor
326 reviews 326 reviews
64 hotel reviews
194 helpful votes 194 helpful votes
4 of 5 stars Reviewed November 27, 2014

We stayed for 3 nights in this Best Western Hotel. We pre-paid and got a good price (€417 for 3 nights' bed & breakfast). The room was small but comfortable, with bright, functional furniture. The bathroom was tastefully decorated and a very good size, with large bath, separate shower, separate toilet and two hand basins. The room was at the... More 

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BWGHF, Directeur général at BEST WESTERN Grand Hotel Francais, responded to this review

Dear sir, Dear Madam, Thank you for posting this complete review according to your last stay in our hotel. Your attendance is very important for us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the... More 

Vancouver, Canada
Top Contributor
59 reviews 59 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 16, 2014

I stayed at the hotel for three nights in November. It was in an excellent location for visiting the downtown area. A lot of shops and restaurants nearby as well as two different tram stops. The main tourist office is about 7 minutes by walking which is convenient for joining walking or wine tours. If you have a bit of... More 

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Clermont-Ferrand, France
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 11, 2014

Everything good about our two day stay at the Grand Hotel Francais. This is a classic French style city-centre hotel that has recently been carefully and tastefully renovated. Friendly welcome, small but immaculately presented room with very comfortable bed and modern stylish bathroom. The buffet style breakfast had plenty of variety and was of good quality. The location is just... More 

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Sullivan's Island, South Carolina
Top Contributor
115 reviews 115 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 2, 2014

I'm giving this place top marks not just because of the usual things: clean comfortable rooms (granted some smaller, some larger), pleasant decor, great location, very good breakfast, etc. Those are all true. I'm giving it kudos because of a very unusual occurrence. We had a group of ten friends staying here one night before a riverboat cruise. Early on... More 

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BWGHF, Réceptionniste at BEST WESTERN Grand Hotel Francais, responded to this review

Dear Customer, Many thanks for taking the time to post such a nice coment on Tripadvisor and to share your experience at BEST WESTERN Grand Hôtel français. Your enthusiasm is a wonderful source of motivation for us as we always try to better serve our guests. Particularly to this lady that all our team wanted to help as she was... More 

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