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BEST WESTERN Grand Hotel Francais

#11 of 175 Hotels in Bordeaux
Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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12 rue du Temple, 33000 Bordeaux, France
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BEST WESTERN Grand Hotel Francais
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299 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lymington, United Kingdom
Level Contributor
139 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is in a great location with easy access to paves in Bordeaux. The rooms were good, just ask for a larger room when you arrive. Breakfast is good although can become a bit repetitive after a few days. The staff are very friendly and knowledgeable.

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York, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is right in the centre of Bordeaux yet manages to be extremely quiet. It is very clean, with spacious rooms and pleasant and helpful staff. Our room had a very quiet aircon system that actually worked - a rare thing in my experience - and much needed when we were there as the weather was very hot. There... More 

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Cardiff, United Kingdom
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

With 35 rooms and a quiet street location in the city centre, this hotel is ideal for sightseeing or shopping. A good choice for breakfast and very attentive, knowledgeable reception staff, made our stay perfect. The rooms were spacious and ours had a balcony - we could not fault it. Apparently, it is the oldest hotel in Bordeaux and certainly... More 

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London, United Kingdom
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am usually not a great fan of the Best Western chain, but decided to go for it this time as it had a great location and the price was quite good. I am glad I did, the hotel merged the old with the modern beautifully. The rooms are nice, spacious enough and very clean. The location is superb, right... More 

Was this review helpful? Yes 1
Miami, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a super nice hotel right exactly in a perfect location in downtown Bordeaux. The staff was extraordinarily helpful and friendly, assisting me with a guide for this fascinating and beautiful city. My room came with their breakfast, which was excellent. They have a beautiful sitting room in the lobby area and one of the clerks assisted me in... More 

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Spain
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

On arrival the receptionist was not very friendly, there was no smile, no information about the wifi or the city. I had booked a double superior room and was given room 201. There was absolutely no view - it looked onto an exterior wall. There was a large disgusting red stain in the carpet next to the bed, awful. The... More 

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BWGHF, Propriétaire at BEST WESTERN Grand Hotel Francais, responded to this review

Sir, Thank you for taking the time to write your review following your recent stay in our hotel. We read with great interest your comments and are sincerely sorry that your stay at our hotel was not up to your expectations. First, we alerted the front desk service to analyze and solve the problem as quickly as possible. We make... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is great and the staff were so helpful. I lost a bracelet down the plug hole whilst showering. The housekeeper virtually took the bathroom apart to try and find it. She did. Brilliant service. The hotel is in a great position and it was great to have facilities to make tea/ coffee in the room.

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Melbourne
Level Contributor
80 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This review is a year overdue so hopefully I can remember it all. The Grand Hotel is ideally situated in the posher end of Bordeaux and in a quaint old building near some great restaurants and bars. It's well kept and clean. I can't remember the room type but it wasn't the smallest or cheapest. It had a small balcony... More 

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Dunmore East, Ireland
Level Contributor
203 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed July 26, 2015

A nice hotel which i would rate more as a good three star rather than a four star but full of character and enjoying a great location right in the centre of the city near to the cathedral. Stylish foyer and lounge area decorated in faux Louis IV style.

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