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Mercure Bordeaux Chateau Chartrons

81 cours Saint-Louis, 33300 Bordeaux, France
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Mercure Bordeaux Chateau Chartrons
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440 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Sydney, Australia
Top Contributor
59 reviews 59 reviews
42 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is situated on the fringe of Bordeaux. We only stayed one night as part of a tour. The room was of a reasonable size with basic facilities. It was clean and the bed comfortable. There were tea and coffee making facilities in the room and the wifi was free and worked well. We ate in the restaurant and... More 

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Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcome you next time. Yours... More 

Newcastle upon Tyne, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are driving to the costa del sol, this is a good stop before crossing into Spain. Bordeaux for me is a wonderful city and has been a favourite of mine ever since I first visited while on a cruise. The hotel is not located near the centre but for me when you have a loaded car I do... More 

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcome you next time. Yours sincerely, More 

Singapore, Singapore
Top Contributor
111 reviews 111 reviews
70 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is several Kim's north of the city and about 15 mins walk from the tram line (grand parc or cours Medoc). The facade is old and quite attractive though the interior is modern. Rooms are okay. Average size rather than spacious and a bit basic. The wall color in our room was dark red giving a cramped and... More 

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Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for taking the time to share with us about your stay in our hotel. We are pleased that see that you were satisfied by all the facilities in our hotel however disappointed that you did not like your room. Regards More 

Windsor
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Mercure for a long weekend and it was lovely. The room was really clean, excellent bedding, and the breakfast was delicious. It was a wonderfully relaxing stay, great staff on the desk 24/7 too. Yes, it's not in the centre of Bordeaux, but having lived in this city wherever you are you have to walk to... More 

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcome you next time. Yours... More 

Zurich, Switzerland
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We came to Bordeaux with the intention to get to know the city while staying at a hotel that would provide us with a certain luxury to relax at the same time. Long story short, we reached our goal. Yet, the Mercure Bordeaux Chateau Chartrons did not delivery as much as we hoped for. We allowed us the luxury of... More 

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Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to share us your mind on your stay in our hotel. I have read all your remarks with the utmost attention. Looking forward to welcome you next time. Yours sincerely, More 

Lancaster, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 15, 2015

A friend and I have just returned from a trip to Bordeaux.We stayed 4 nights at Mercure Bordeaux Chateau Chartrons. We used the hotel as a base, from where we could explore this beautiful City. The rooms are of a good size, well appointed, clean and the bed is large and comfortable. The staff at the reception was very friendly... More 

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Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, By your comment on Tripadvisor, you have taken the time to give us your opinion about your stay in our hotel. We hope to welcome you next time, Regards More 

Santa Rosa, California
Top Contributor
181 reviews 181 reviews
22 hotel reviews
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed April 13, 2015

My wife and I stayed at the Mercure Château Chartrons for two nights with our Globus tour. Our room was large, comfortable, and clean; the bathroom was well-equipped. We had no interest in what our tour would be doing, so we checked with the people at the hotel’s front desk about wine tours. Subsequently, they made reservations for us to... More 

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Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us. We are looking forward to welcome you next time. Yours faithfully More 

Lanton, France
Top Contributor
75 reviews 75 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 15, 2015

An excellent welcome and comfortable room. The hotel experience was great; we booked a superior room which was well equipped with everything one needs. The Kingsize bed was extremely comfortable and having carpet everywhere made the rooms sound proof. Unfortunately our room - number 155 had a miserable outlook over a flat roof and wall, that was a disappointment. As... More 

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, By your comment on Tripadvisor, you have taken the time to give us your opinion about your stay in our hotel. I am sorry that the service did not meet your expectations, and I beg you to accept my sincerest apologies. Your husband wrote the same comment in French and I have answered him and ask me to... More 

Bangkok, Thailand
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 2, 2014

1st night of BOD-SCQ trip. Very nice Chateau hotel in North part of Bordeaux. There is a mini-mart near hotel (only 5 mins walk). Room is very modern. Bed is very cozy and well-sleep. Breakfast is also good and variety.

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us. We are looking forward to welcome you next time. Yours faithfully More 

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