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Mercure Bordeaux Chateau Chartrons

4.0 of 5 81 cours Saint-Louis, 33300 Bordeaux, France
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Mercure Bordeaux Chateau Chartrons
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Mercure Bordeaux Chateau Chartrons
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382 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toulouse, France
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Although I was a bit disappointed with the size of the room - standard -, it was well designed and offered everything we needed in a compact way! The bathroom was also well thought and the plumbing of good quality. I really enjoyed our breakfasts as we entered the restaurant with a smell of fresh orange juice and great bakery!!!... More

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Uk
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Recent reviews had left me expecting the worst, but we were pleasantly surprised. Room was spacious & well appointed except for a miserly amount of shelves or cupboards for clothes. Fortunately we stayed for only 2 nights & so had few clothes to accommodate, but we used all the available space. Bathroom & shower were excellent. Duvets are very thick... More

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Portola Valley, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This hotel pretends to be 4 star and advertises air conditioning. Yet the manager turned the air conditioning off (day and night) over a weekend, and went home, leaving a hotel full of miserable guests and her staff to bear the brunt of guest complaints. (She cannot be bothered at home on her weekend.) This was a huge source of... More

Was this review helpful? Yes 1
Whangarei
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed for 3 days the rooms are really large and the beds comfy. The hotel is geared to large bus trips and does lack ambience with the areas for feeding the bus tours sterile and canteen like. We found the position handy we could catch a bus outside into town and the restaurants and walk to the waterfront and... More

Was this review helpful? Yes 1
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to share us your mind on your stay in our hotel. Waiting to receive you next time in Bordeaux. Regards More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 14, 2014 via mobile

This hotel is for charter service and as a consequence does not provide very good service. Food is about the worst in France. Coffee in the morning is brown brown and that is about as close to any resemblance to coffee. My advice; if you have a chance to stay elsewhere, take it.

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, I have read the comment you wrote in Tripadvisor after your last stay in our hotel. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Yours sincerely, More

East Grinstead, England
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 1, 2014

Everything you would expect from a big chain hotel in a city apart from the service was more polite than I often expect. We had our 10 year old son with us and stayed for 4 nights. Fairly easy to get to by car from the airport. Good room, decent breakfast and helpful on the front desk. Walkable to city... More

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcome you next time. Yours... More

Galway
Contributor
14 reviews 14 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 17, 2014

Myself and a friend stayed here in February. The steak in the restaurant was sublime as was all of the food there. Unfortunately, there was no water on the second day so we couldn't use the toilet, take a shower or wash our hands. There was no apology whatsoever made for this. We left half a bottle of expensive wine... More

Was this review helpful? Yes
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Madam, Thank you for your opinion about your stay in our hotel. Unfortunately, I can not tell you precisely about the problem because your stay was on February and we are on august. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Yours sincerely, More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

The hotel was very nice and the location was good. Our room was clean and comfy and the staff were very helpful! We ate dinner in the hotel restaurant which was good value for money and the meal was good.

Was this review helpful? Yes
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us to improve the quality of our services and I will share it with our team. We are looking forward to welcome you next time.... More

Durham
Contributor
13 reviews 13 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 30, 2014

We stayed in this hotel at the same time last year and had such a good time that we returned this year. The staff are very friendly and professional throughout the hotel. We like the walk to the Quais de Bordeaux of an evening and go the whole way into Bordeaux centre most nights. It really isn't too taxing a... More

Was this review helpful? Yes
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for taking the time to share us your mind on your stay in our hotel. Your comment is very important for us and I will share it with our team Waiting to receive you next time in Bordeaux. Best regards More

Cardiff
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 5, 2014

An ok hotel set back a few streets away from the river & the main centre. Bedrooms adequate. Air conditioning not good. Clean. Great car parking facility underneath the hotel. Not good for high vehicles however. Breakfast expensive & not top drawer so I'd pop into Bordeaux for breakfast if I went there again. No great shakes' but ok.

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Thanks you for the comment you wrote in Tripadvisor after your last stay in our hotel. We look forward to welcome you back. Best Regards More

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Additional Information about Mercure Bordeaux Chateau Chartrons

Address: 81 cours Saint-Louis, 33300 Bordeaux, France
Location: France > Aquitaine > Gironde > Bordeaux
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Bordeaux Chateau Chartrons 4*
Number of rooms: 215
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Also Known As:
Mercure Bordeaux Chateau Chartrons Hotel Bordeaux
Accor Bordeaux Chartrons

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