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All 174 Bordeaux hotels

Mercure Bordeaux Chateau Chartrons

4.0 of 5 Hotel   |   81 cours Saint-Louis, 33300 Bordeaux, France
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Ranked #47 of 174 Hotels in Bordeaux
A recent review
4 of 5 stars reviewed 2 weeks ago
Deealan East Grinstead, England
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369 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is for charter service and as a consequence does not provide very good service. Food is about the worst in France. Coffee in the morning is brown brown and that is about as close to any resemblance to coffee. My advice; if you have a chance to stay elsewhere, take it.

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, I have read the comment you wrote in Tripadvisor after your last stay in our hotel. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Yours sincerely, More

East Grinstead, England
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything you would expect from a big chain hotel in a city apart from the service was more polite than I often expect. We had our 10 year old son with us and stayed for 4 nights. Fairly easy to get to by car from the airport. Good room, decent breakfast and helpful on the front desk. Walkable to city... More

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcome you next time. Yours... More

Galway
Contributor
14 reviews 14 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Myself and a friend stayed here in February. The steak in the restaurant was sublime as was all of the food there. Unfortunately, there was no water on the second day so we couldn't use the toilet, take a shower or wash our hands. There was no apology whatsoever made for this. We left half a bottle of expensive wine... More

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Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Madam, Thank you for your opinion about your stay in our hotel. Unfortunately, I can not tell you precisely about the problem because your stay was on February and we are on august. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Yours sincerely, More

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed August 7, 2014

The hotel was very nice and the location was good. Our room was clean and comfy and the staff were very helpful! We ate dinner in the hotel restaurant which was good value for money and the meal was good.

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Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us to improve the quality of our services and I will share it with our team. We are looking forward to welcome you next time.... More

Durham
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 30, 2014

We stayed in this hotel at the same time last year and had such a good time that we returned this year. The staff are very friendly and professional throughout the hotel. We like the walk to the Quais de Bordeaux of an evening and go the whole way into Bordeaux centre most nights. It really isn't too taxing a... More

Was this review helpful? Yes
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for taking the time to share us your mind on your stay in our hotel. Your comment is very important for us and I will share it with our team Waiting to receive you next time in Bordeaux. Best regards More

Cardiff
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 5, 2014

An ok hotel set back a few streets away from the river & the main centre. Bedrooms adequate. Air conditioning not good. Clean. Great car parking facility underneath the hotel. Not good for high vehicles however. Breakfast expensive & not top drawer so I'd pop into Bordeaux for breakfast if I went there again. No great shakes' but ok.

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Thanks you for the comment you wrote in Tripadvisor after your last stay in our hotel. We look forward to welcome you back. Best Regards More

Yokohama, Japan
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 22, 2014

I stayed one night at this hotel. The most outstanding thing was how helpful the staff were. They responded immediately to all my requests. When I had trouble using the hotel's computer, one of the staff stayed in the business room and helped me until I was comfortable using the computer. My room was on the first floor (136). It... More

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us to improve the quality of our services and I will share it with our team. We are looking forward to welcome you next time.... More

Paris
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 4, 2014

The hotel is clean and efficient, not charming, a bit too far from the centre, it takes a 15-20' walk to the centre. Nice and friendly staff. The inside terrace can get very noisy in the evening. Price was acceptable. Good breakfast.

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for taking the time to share us your mind on your stay in our hotel. We hope to receive you next time in Bordeaux. Regards More

Melbourne, Australia
Top Contributor
318 reviews 318 reviews
62 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed June 1, 2014

We stayed here for 2 nights. The room is small. By the time we laid out our 2 suitcases, there was hardly any space to move. The breakfast area is small. Around 10 people from a tour group were overtly packing their lunch (bread rolls, cold meats, sandwiches, fruit) into their bags, from the breakfast trays. This made it more... More

Was this review helpful? Yes 1
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to share us your mind on your stay in our hotel. We hope to receive you next time in Bordeaux. Regards More

Oslo
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 30, 2014

I stayed at this hotel as a part of Group. The hotel is clean, comfortable and the staff was very Nice. The staff in the hotelbar was very welcoming and Nice. The receptionist was very welcoming and Nice. The only minus with the hotel was that is carpets in all rooms.

Was this review helpful? Yes 1
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you so much for taking the time to share us your mind on your stay in our hotel. We hope to receive you next time. Regards More

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Additional Information about Mercure Bordeaux Chateau Chartrons

Address: 81 cours Saint-Louis, 33300 Bordeaux, France
Location: France > Aquitaine > Gironde > Bordeaux
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Bordeaux Chateau Chartrons 4*
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Also Known As:
Mercure Bordeaux Chateau Chartrons Hotel Bordeaux
Accor Bordeaux Chartrons

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