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Mercure Bordeaux Chateau Chartrons

81 cours Saint-Louis, 33300 Bordeaux, France
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Mercure Bordeaux Chateau Chartrons
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Mercure Bordeaux Chateau Chartrons
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415 reviews from our community

Traveler rating
    79
    209
    85
    24
    18
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37
181
41
111
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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  • All months
    (415)
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    (95)
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    (116)
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    (76)
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Lanton, France
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 15, 2015

An excellent welcome and comfortable room. The hotel experience was great; we booked a superior room which was well equipped with everything one needs. The Kingsize bed was extremely comfortable and having carpet everywhere made the rooms sound proof. Unfortunately our room - number 155 had a miserable outlook over a flat roof and wall, that was a disappointment. As... More 

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, By your comment on Tripadvisor, you have taken the time to give us your opinion about your stay in our hotel. I am sorry that the service did not meet your expectations, and I beg you to accept my sincerest apologies. Your husband wrote the same comment in French and I have answered him and ask me to... More 

Bangkok, Thailand
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 2, 2014

1st night of BOD-SCQ trip. Very nice Chateau hotel in North part of Bordeaux. There is a mini-mart near hotel (only 5 mins walk). Room is very modern. Bed is very cozy and well-sleep. Breakfast is also good and variety.

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us. We are looking forward to welcome you next time. Yours faithfully More 

Toulouse, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 22, 2014

Although I was a bit disappointed with the size of the room - standard -, it was well designed and offered everything we needed in a compact way! The bathroom was also well thought and the plumbing of good quality. I really enjoyed our breakfasts as we entered the restaurant with a smell of fresh orange juice and great bakery!!!... More 

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, I would like to thank you for having taken the time to share your experience. Your satisfaction is exactly what we are searching for, therefore your compliments are a great reward for us. I hope to have the opportunity to welcome you again in the near future. Sincerely Sophie ROBERT More 

Uk
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed October 21, 2014

Recent reviews had left me expecting the worst, but we were pleasantly surprised. Room was spacious & well appointed except for a miserly amount of shelves or cupboards for clothes. Fortunately we stayed for only 2 nights & so had few clothes to accommodate, but we used all the available space. Bathroom & shower were excellent. Duvets are very thick... More 

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir We are very pleased to read your review which I shared with our team. It is the best reward of their work ! We are looking forward to welcome you back. Sincerely. Sophie ROBERT More 

Portola Valley, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 9, 2014

This hotel pretends to be 4 star and advertises air conditioning. Yet the manager turned the air conditioning off (day and night) over a weekend, and went home, leaving a hotel full of miserable guests and her staff to bear the brunt of guest complaints. (She cannot be bothered at home on her weekend.) This was a huge source of... More 

Was this review helpful? Yes 3
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, I have read your comment on Tripadvisor. We met each other concerning the air conditioned of the hotel during your stay and we talked about this together. We are very sorry that you were unsatisfied. Just know that this day, none of the present customers during your stay complained about the temperature. Our customer’s satisfaction will always stay... More 

Whangarei
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 22, 2014

We stayed for 3 days the rooms are really large and the beds comfy. The hotel is geared to large bus trips and does lack ambience with the areas for feeding the bus tours sterile and canteen like. We found the position handy we could catch a bus outside into town and the restaurants and walk to the waterfront and... More 

Was this review helpful? Yes 1
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to share us your mind on your stay in our hotel. Waiting to receive you next time in Bordeaux. Regards More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 14, 2014 via mobile

This hotel is for charter service and as a consequence does not provide very good service. Food is about the worst in France. Coffee in the morning is brown brown and that is about as close to any resemblance to coffee. My advice; if you have a chance to stay elsewhere, take it.

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, I have read the comment you wrote in Tripadvisor after your last stay in our hotel. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Yours sincerely, More 

East Grinstead, England
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 1, 2014

Everything you would expect from a big chain hotel in a city apart from the service was more polite than I often expect. We had our 10 year old son with us and stayed for 4 nights. Fairly easy to get to by car from the airport. Good room, decent breakfast and helpful on the front desk. Walkable to city... More 

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcome you next time. Yours... More 

Galway
Contributor
16 reviews 16 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 17, 2014

Myself and a friend stayed here in February. The steak in the restaurant was sublime as was all of the food there. Unfortunately, there was no water on the second day so we couldn't use the toilet, take a shower or wash our hands. There was no apology whatsoever made for this. We left half a bottle of expensive wine... More 

Was this review helpful? Yes
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Madam, Thank you for your opinion about your stay in our hotel. Unfortunately, I can not tell you precisely about the problem because your stay was on February and we are on august. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Yours sincerely, More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

The hotel was very nice and the location was good. Our room was clean and comfy and the staff were very helpful! We ate dinner in the hotel restaurant which was good value for money and the meal was good.

Was this review helpful? Yes
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us to improve the quality of our services and I will share it with our team. We are looking forward to welcome you next time.... More 

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