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Mercure Bordeaux Chateau Chartrons

81 cours Saint-Louis, 33300 Bordeaux, France
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1 room 1 guest
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Mercure Bordeaux Chateau Chartrons
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476 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (476)
  • Mar-May only
    (120)
  • Jun-Aug only
    (164)
  • Sep-Nov only
    (116)
  • Dec-Feb only
    (76)
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Cardiff, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Finding the hotel was fairly straightforward, but not so the entrance to the car park. There are no signs, but as you pass the hotel on the one way street, you effectively do a right turn loop and the entrance to the car park is on the road immediately to the right before you reach the hotel. The location is... More 

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, I would like to thank you for having taken the time to share your experience. Your satisfaction is exactly what we are searching for; therefore your compliments are a great reward for us. I hope to have the opportunity to welcome you again in the near future. More 

Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very basic hotel. No frills. Very standard rooms but does the trick, with good TV system. Beds are old and rudimentary. Special mention to the team composed of young and cheerful and helpful professionnels. They deserve a special thank you especially as the place does kack any charm. Good value for money with excellent breakfast buffet.

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, I have read the comment you wrote in Tripadvisor after your last stay in our hotel. We are sorry that you did not enjoyed it. For another stay in a hotel Mercure I suggest you to reserve a superior room like Privilège Room. These rooms have bathrobe, Slippers, Nespresso coffee, music reader for phones and additional... More 

Sydney, Australia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The service from the staff at this hotel is superior. Almost all speak at least a little English, but we speak French also so it worked well for us. The room was a standard twin room, and a few of the power outlets were not working, I was unable to charge my laptop, camera or phone, but they had the... More 

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us. We are looking forward to welcome you next time. Yours faithfully More 

Melbourne, Australia
Level Contributor
98 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed July 24, 2015

Had just one night here as part of a 7 Day Coach trip to Southern France and Spain. Conveniently located on Bus No. 4 route into the City Centre and a handy tram car trip to return means just a short walk back to the hotel. The rooms are reasonable size, very clean and the hotel provides a good buffet... More 

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, I would like to thank you for having taken the time to share your experience. Your satisfaction is exactly what we are searching for; therefore your compliments are a great reward for us. I hope to have the opportunity to welcome you again in the near future. More 

London, United Kingdom
Level Contributor
298 reviews
222 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed July 20, 2015

INCREDIBLE service, and I do mean incredible, if only all staff in every hotel were like this life would be a dream. These people go out of their way to help in any way imaginable, I cannot commend them highly enough, a great team and great individuals. The rooms are nice, basic Mercure, the lobby and environs quirky in a... More 

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Sir, Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us and it will shared with all of us. We are looking forward to welcome you next time. Yours faithfully More 

Bilbao
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 16, 2015

Very nice hotel 20 minutes walking from the center of Bourdeaux. Bus stop (#4) close to the hotel and 5 minutes walking to the tram. Room: 8/10: clean and nice (too soft mattress for me). Privilege room includes free minibar and Nesspreso (it is worth) Amenities: 6/10: few, as usual in Mercure hotels Breakfast: 7/10: few things, but good quality... More 

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcome you next time. Yours... More 

Sydney, Australia
Level Contributor
76 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed May 22, 2015 via mobile

This hotel is situated on the fringe of Bordeaux. We only stayed one night as part of a tour. The room was of a reasonable size with basic facilities. It was clean and the bed comfortable. There were tea and coffee making facilities in the room and the wifi was free and worked well. We ate in the restaurant and... More 

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcome you next time. Yours... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 19, 2015

If you are driving to the costa del sol, this is a good stop before crossing into Spain. Bordeaux for me is a wonderful city and has been a favourite of mine ever since I first visited while on a cruise. The hotel is not located near the centre but for me when you have a loaded car I do... More 

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcome you next time. Yours sincerely, More 

Singapore, Singapore
Level Contributor
112 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed May 11, 2015

The location is several Kim's north of the city and about 15 mins walk from the tram line (grand parc or cours Medoc). The facade is old and quite attractive though the interior is modern. Rooms are okay. Average size rather than spacious and a bit basic. The wall color in our room was dark red giving a cramped and... More 

Was this review helpful? Yes
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for taking the time to share with us about your stay in our hotel. We are pleased that see that you were satisfied by all the facilities in our hotel however disappointed that you did not like your room. Regards More 

Windsor
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 11, 2015

We stayed at the Mercure for a long weekend and it was lovely. The room was really clean, excellent bedding, and the breakfast was delicious. It was a wonderfully relaxing stay, great staff on the desk 24/7 too. Yes, it's not in the centre of Bordeaux, but having lived in this city wherever you are you have to walk to... More 

Was this review helpful? Yes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcome you next time. Yours... More 

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