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Mercure Bordeaux Chateau Chartrons

81 cours Saint-Louis, 33300 Bordeaux, France
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Mercure Bordeaux Chateau Chartrons
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Mercure Bordeaux Chateau Chartrons
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420 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Lancaster, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A friend and I have just returned from a trip to Bordeaux.We stayed 4 nights at Mercure Bordeaux Chateau Chartrons. We used the hotel as a base, from where we could explore this beautiful City. The rooms are of a good size, well appointed, clean and the bed is large and comfortable. The staff at the reception was very friendly... More 

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Santa Rosa, California
Top Contributor
180 reviews 180 reviews
22 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Mercure Château Chartrons for two nights with our Globus tour. Our room was large, comfortable, and clean; the bathroom was well-equipped. We had no interest in what our tour would be doing, so we checked with the people at the hotel’s front desk about wine tours. Subsequently, they made reservations for us to... More 

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Lanton, France
Top Contributor
61 reviews 61 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 15, 2015

An excellent welcome and comfortable room. The hotel experience was great; we booked a superior room which was well equipped with everything one needs. The Kingsize bed was extremely comfortable and having carpet everywhere made the rooms sound proof. Unfortunately our room - number 155 had a miserable outlook over a flat roof and wall, that was a disappointment. As... More 

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, By your comment on Tripadvisor, you have taken the time to give us your opinion about your stay in our hotel. I am sorry that the service did not meet your expectations, and I beg you to accept my sincerest apologies. Your husband wrote the same comment in French and I have answered him and ask me to... More 

Bangkok, Thailand
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 2, 2014

1st night of BOD-SCQ trip. Very nice Chateau hotel in North part of Bordeaux. There is a mini-mart near hotel (only 5 mins walk). Room is very modern. Bed is very cozy and well-sleep. Breakfast is also good and variety.

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Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us. We are looking forward to welcome you next time. Yours faithfully More 

Toulouse, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 22, 2014

Although I was a bit disappointed with the size of the room - standard -, it was well designed and offered everything we needed in a compact way! The bathroom was also well thought and the plumbing of good quality. I really enjoyed our breakfasts as we entered the restaurant with a smell of fresh orange juice and great bakery!!!... More 

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Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, I would like to thank you for having taken the time to share your experience. Your satisfaction is exactly what we are searching for, therefore your compliments are a great reward for us. I hope to have the opportunity to welcome you again in the near future. Sincerely Sophie ROBERT More 

Uk
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed October 21, 2014

Recent reviews had left me expecting the worst, but we were pleasantly surprised. Room was spacious & well appointed except for a miserly amount of shelves or cupboards for clothes. Fortunately we stayed for only 2 nights & so had few clothes to accommodate, but we used all the available space. Bathroom & shower were excellent. Duvets are very thick... More 

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Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir We are very pleased to read your review which I shared with our team. It is the best reward of their work ! We are looking forward to welcome you back. Sincerely. Sophie ROBERT More 

Portola Valley, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 9, 2014

This hotel pretends to be 4 star and advertises air conditioning. Yet the manager turned the air conditioning off (day and night) over a weekend, and went home, leaving a hotel full of miserable guests and her staff to bear the brunt of guest complaints. (She cannot be bothered at home on her weekend.) This was a huge source of... More 

Was this review helpful? Yes 3
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, I have read your comment on Tripadvisor. We met each other concerning the air conditioned of the hotel during your stay and we talked about this together. We are very sorry that you were unsatisfied. Just know that this day, none of the present customers during your stay complained about the temperature. Our customer’s satisfaction will always stay... More 

Whangarei
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 22, 2014

We stayed for 3 days the rooms are really large and the beds comfy. The hotel is geared to large bus trips and does lack ambience with the areas for feeding the bus tours sterile and canteen like. We found the position handy we could catch a bus outside into town and the restaurants and walk to the waterfront and... More 

Was this review helpful? Yes 1
Sophie R, Manager at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to share us your mind on your stay in our hotel. Waiting to receive you next time in Bordeaux. Regards More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 14, 2014 via mobile

This hotel is for charter service and as a consequence does not provide very good service. Food is about the worst in France. Coffee in the morning is brown brown and that is about as close to any resemblance to coffee. My advice; if you have a chance to stay elsewhere, take it.

Was this review helpful? Yes 1
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, I have read the comment you wrote in Tripadvisor after your last stay in our hotel. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Yours sincerely, More 

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