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All 174 Bordeaux hotels

Mercure Bordeaux Centre

4.0 of 5 Hotel   |   5 rue Robert Lateulade, 33000 Bordeaux, France
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333 people have reviewed this hotel

Traveler rating
    36
    152
    94
    33
    18
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47
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Top Contributor
111 reviews 111 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our visit to the mercure was included in our tour so we arrived at 8:00pm, and the line for the elevators was very long, meanwhile I visited the lobby area and it was small, colorful and cute with some bulldog decorations. The room was small, but clean with a coffe pot, some tea and water. The bathroom was small but... More

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Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality... More

El Dorado Hills, California
1 review
2 of 5 stars Reviewed 3 weeks ago

Rooms were too hot and had no ability to adjust the temperature. The thermostadt did not work. Service was friendly, but I would not stay at the hotel again. This is my 2nd stay. I will not stay again.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review
Google Translation

Vous avez pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel, et nous... More

Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I just asked in the bar for a drink and was instructed where to sit. I was then ignored for 15 minutes before finally giving up and going to bed. Horrible grotty rooms. Dark, dingy, dirty and poorly finished. The whole 5th floor smelled of paint but the room had a damp smell. The bath surround is not finished properly... More

Was this review helpful? Yes
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality... More

Yokohama, Japan
Top Contributor
133 reviews 133 reviews
30 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed February 24, 2014

1:From the staion of Bordeaux Saint Jean it takes for 10 min by taxi. Taxi fare was 8.80 euro(by meter) and 2 baggage charge was 4 euro from station to hotel.However from hotel to station it was 11.60 euro (by meter) not required baggage charge.Both fares were totally same. Before getting on taxi,you should ask baggage charge.Meter:normal? 2:We didn't use... More

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Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry about the services of Taxi did not meet your expectations, and we beg you to accept our sincerest apologies. Looking forward to welcoming you shortly in one of the hotels of the Mercure... More

Bala Cynwyd
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 13, 2014

I recommend that you do not go and stay in this hotel where clothes disappear from your bathroom and nobody cares about your complaint! Also, they let people use a broken shoe shining machine by elevator, and you get your shoes ruined. A shame of a place! You cannot expect thieves from this type of hotel, but you should!

Was this review helpful? Yes
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality... More

London, United Kingdom
1 review
4 of 5 stars Reviewed February 10, 2014

Would have been perfect had they had some food available for those of us who check-in after the bar is closed. I was starving and new to the area so did not fancy venturing out. So I would ask that they stock up on more nibbles for us workaholics. Other than that it was perfect for the conference that was... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of... More

Toronto, Canada
Top Contributor
205 reviews 205 reviews
17 hotel reviews
175 helpful votes 175 helpful votes
2 of 5 stars Reviewed December 20, 2013 via mobile

Were it not for the helpful staff at the desk, this would be a poor hotel. I am a bit stunned at the number of people on Trip Advisor who rated this as excellent. It is not. A few points... 1. The hotel is about a 1k walk to the action in the old quarter and is conveniently located by... More

Was this review helpful? Yes 2
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality... More

Brisbane
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 18, 2013

Stayed one night as part of Cosmos tour. We arrived quite late, around 7:30pm, and we were a big group of 48 but staff still very helpful. Room was small - very little space to put suitcases. We had requested double bed at all hotels on the tour,but got 2 singles, which we didn't really like. Room was air-conditioned but... More

Was this review helpful? Yes 2
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

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Additional Information about Mercure Bordeaux Centre

Also Known As:
Mercure Bordeaux Centre Hotel
Mercure Bordeaux Centre Hotel Bordeaux
Accor Bordeaux Centre Meriadeck
Address: 5 rue Robert Lateulade, 33000 Bordeaux, France
Phone Number:
Location: France > Aquitaine > Gironde > Bordeaux
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Luxury Hotel in Bordeaux
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Bordeaux Centre 4*
Official Description (provided by the hotel):
The Mercure Bordeaux Centre hotel is located in the central business district of Bordeaux, a short walk from the city monuments and historic areas classed as UNESCO World Heritage sites. This renovated hotel has 194 spacious rooms with air conditioning and Wi-Fi Internet access. ... more   less 
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