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Mercure Bordeaux Centre

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5 rue Robert Lateulade, 33000 Bordeaux, France
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Mercure Bordeaux Centre
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Mercure Bordeaux Centre
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498 reviews from our community

Traveler rating
    57
    224
    143
    50
    24
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78
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133
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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London
Contributor
15 reviews 15 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Hotel is very clean, the staff is very helpful and pleasant. Cabs are easy to get either to go to the airport and the tram/buses are within 2 minutes distance if you wish to visit Bordeaux places of interest. I however think that the breakfast is overpriced and I wished that there was a cheaper option available. If you... More 

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Adelaide, Australia
Top Contributor
87 reviews 87 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Personally I found the name of this hotel misleading - it is not central! In fact it is located in a seedy concrete jungle near a tram stop frequented by characters that caused us concern as we walked back to the hotel in the evening. The nearest sidewalk eating places are a walk plus a 2 stop tram ride near... More 

Was this review helpful? Yes 1
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality... More 

Istanbul, Turkey
Contributor
14 reviews 14 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was incredibly disappointed by this hotel. The lobby is the only modern place of the hotel, the rest is just too old and not super clean! The rooms are small and a 2 people bed means litterally 2 small beds collected. The room didn't have any toiletries of any kind, other than a 2 in 1 showe gel that... More 

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Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality... More 

UK
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 19, 2015

We recently stayed at this hotel for three nights. After reading some of the recent reviews we felt a bit concerned about staying here. The hotel is very nicely decorated, the rooms are a good size and the beds are very comfortable. We had coffee and tea making facilities in the room and, as we were in a privilege room,... More 

Was this review helpful? Yes 1
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Stuttgart, Germany
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 9, 2015

There has to be a better place for you to stay. I already emailed Accor/Mecure to complain. Here are the highlights: * The room was uncomfortably hot. I turned down the air temperature before leaving for several hours, and returned to find that despite the thermostat going down to 5 degrees C, the air blowing out was 18-20 degrees C... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

London, England, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 7, 2015

Positive aspects of the stay: The staff were friendly, even though their English was very limited The price was better than for hotels in the old town The location is very close walk to the historical centre Negative aspects: The photos do not show the room that you end up getting! The surrounding area is all brutalist architecture, with no... More 

Was this review helpful? Yes 1
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Paris, France
Top Contributor
68 reviews 68 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed April 3, 2015 via mobile

While the hotel is well located nearby a tramway station and just 8 min away from the Hotel de Ville, I would really doubt its 4 stars. The rooms are old, badly decorated (unless you're a fan of the 1960s) and you can hear all the noise from the hallway. The bed is comfortable, you can give them that but... More 

Was this review helpful? Yes
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality... More 

Assen, The Netherlands
Top Contributor
55 reviews 55 reviews
54 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed March 27, 2015

Was there for an in-house conference. Pros and cons cancel out to my average rating. Pro: comfortable bed; nice shower; reasonable choice for breakfast. Cons: staff had lost my reservation (but fortunately had a room available), then next day called my room that they had lost my credit card information so could I please provide it again (left me worried... More 

Was this review helpful? Yes
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

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