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Mercure Bordeaux Centre

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5 rue Robert Lateulade, 33000 Bordeaux, France
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Mercure Bordeaux Centre
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Mercure Bordeaux Centre
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469 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Montguyon, France
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location, for this dated hotel, rooms not really big enough for a couple and a child. Bathroom dated. There is no plug near a mirror, which makes it impossible to style hair with straighteners or tongs. No views.

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Cécile H, Responsable hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The curtains were too small in my room! There was a safety pin on the curtain that other guests had probably used before me to hold the two sides of the curtain together, so that the outside light would not wake us up next morning! When I tried to fix the curtains with the safety pin I injured myself, like... More 

Was this review helpful? Yes
Cécile H, Responsable Hergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, We are suprised to see appearing a comments on TRIPADVISOR, knowing that front office manager has already answered you further to your own first e-mail. Of more our Manager General took the care of writing you personally further to your relaunching. Yours sincerely, More 

Poole, England
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here one night, hotel It is located in the shopping centre of Meriadeck. It had a very plain style with no atmosphere, however it is close to the enter within walking distance. The room I had was basic facing the road. The window catch was broken, during the night the wind caused the window to open and close in... More 

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Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 16, 2015

Stayed in this hotel end of October 2014. Although it doesn't look like much from the outside, it is essentially a concrete block surrounded by other concrete blocks of flats and offices. It is however fairly smart inside, with a large reception area which has two sitting areas either side of a small lift lobby. We were upgraded to an... More 

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Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review
Google Translation

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans... More 

Schondorf am Ammersee, Bayern, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 6, 2015

This hotel is a little bit rocked down. You canot open windows the air system smells not good. It is far to expensive to what it offers. The rooms need to be renovated. Breakfast is good especially as in France Hotel breakfast is usually not to generous.

Was this review helpful? Yes
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality... More 

North Carolina
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 24, 2015 via mobile

This town has much to do so the place is but terribly important. It is for sure a comfortable choice. The food is terrible. It seems that these chain hotels have taken a poor page from many American hotels and serve slop. I wish they had bathtubs but most French hotels don't. The staff was helpful

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Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear , By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. For your information, the hotel has room with bathtub. It was enough to announce... More 

Contributor
13 reviews 13 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 19, 2015

We booked two rooms for two nights for a family of four. Even though it was requested they were unable to accommodate us in rooms that were near each other. The service was average at check in. The heating was broken in our room and was running very hot. It took three phone calls, then a visit to reception for... More 

Was this review helpful? Yes
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality... More 

Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 3, 2015

I like the big spacious room at this hotel; however, I didn't really like the hotel's location...commercial zone looking area with concrete buildings everywhere. At night the streets are deserted and void of pedestrians. Hotel is next to a shopping plaza that you can access from the second floor walkway to mall without walking in the streets. Inside the mall... More 

Was this review helpful? Yes
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Français à Londres
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 3, 2015

Nice and very quiet hotel. Very well located as you can reach high streets by walk (10 min). We stayed 3 nights and were upgraded to a "privilege" bedroom. No drawer but wardrobe to put our clothing. On top of the usual bar and kettle you have a Nespresso machine. iPod station & safe available in the room. My wife... More 

Was this review helpful? Yes
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Perth, West Australia
Top Contributor
83 reviews 83 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 2, 2014

My wife and I got here after a horrendous train ride form Montpelier which was delayed 8 hours so we missed half a day. When we booked in and told the man at reception he was so helpful and brought us a glass of wine each to say sorry for the train delays which happen in France, we knew straight... More 

Was this review helpful? Yes 1
Cécile H, Responsable hébergement at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

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