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All 17 Bayonne hotels

BEST WESTERN Le Grand Hotel

4.0 of 5 Hotel   |   21 Rue Thiers, 64100 Bayonne, France
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Ranked #6 of 17 Hotels in Bayonne
A recent review
4 of 5 stars reviewed 3 weeks ago
abt1 Chicago
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191 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brasov, Romania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I am very sorry for being so negative and I really don't like to give negative reviews, but this hotel was terrible. I've been before in Best Westerns mostly in US and probably it's a different system there. Room looked like a dorm cabin, 2 tiny beds, no corridor, bathroom looked like from last century. From the entry of the... More

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Chicago
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I am very anti Best Western due to numerous bad experiences in the U.S. This was a pleasant surprise - located just a bit off the old town center (but the Old Town is quite small), nice sized rooms, quiet and clean. Nice breakfast room, friendly staff.

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Canvey, null, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Arrived after driving from Spain, was greeted by a friendly helpful man on reception. Had a lovely stay in Bayonne, our room was lovely and clean. We stayed in a triple room which was very perfect for us with our young daughter. And there is safe parking a couple of roads up. Highly recommend.😄

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Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Guest, Thank you for traveling such a long way to visit France and Bayonne. We are very greatful for your comprehensive review and wonderful feedback of your stay at LE GRAND HOTEL. We can assure you that our team does its best to ensure our guests an excellent memory stay. We hope we will have the pleasure to welcome... More

San Francisco
Contributor
15 reviews 15 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 14, 2014

The location of the hotel is excellent. It is next to the old town, within walking distance to the Cathedral, the Museum of Basque Culture, cafes, restaurants, chocolate shops and Galeries Lafayette department store. On our arrival at Biarritz airport, we took a local bus (€1 per person) to downtown Bayonne near the hotel. The ride was less than half... More

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Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Madam, Dear Sir, Thank you for your comments regarding your recent stay at BEST WESTERN LE GRAND HOTEL. We can assure you that our team does its best to ensure our guests a great satisfaction and keep an excellent memory stay. We hope we will have the pleasure to welcome you again in Bayonne, Kind regards More

Las Vegas, Nevada
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 10, 2014

Fantastic staff, especially Jessica! Lovely hotel and great location. We had an upgrade so had a lovely patio overlooking the street and beautiful flowers alongside it. On checkout, we were looking forward to our morning coffee and the front desk delivered it in a carry out bag for us. I would highly recommend this hotel. It's also close to everything!

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Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Valery, Thank you for traveling such a long way to visit France and the Basque country. We are very greatful for your comprehensive review and wonderful feedback of your stay at BEST WESTERN LE GRAND HOTEL Bayonne. We were delighted to hear that you enjoyed your stay at our hotel. We can assure you that our team does its... More

Lussac les Chateaux, France
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 9, 2014

This hotel is said to be refurbished.....in fact the lobby and the restaurant are. My bedroom was very old fashion ,they put a flat screen TV in a corner as new equipment and the rest as the bathroom come from the 70th :old tub not very clean,old taps,old windows etc....only the wall paint is new. The worse is acoustic isolation,... More

Was this review helpful? Yes 1
Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Sir, Thank you for taking the time to share your experience at Le Grand Hotel on TripAdvisor. I am truly sorry that your stay did not meet your expectations. Please allow me to express my sincerest apologies on behalf of the whole Le Grand Hôtel team. BEST WESTERN Grand Hotel meets all the standards of classification as well as... More

Dublin, Ireland
1 review
4 of 5 stars Reviewed August 5, 2014

nice hotel, very comfortable, location is perfect. The only thing I didn't like was the local tax (€2,10) which I wasn't counting when I booked the hotel. That local tax should be included when booking the hotel. It wasn't for the price of only 2,10 Euros, it's just the fact that it's another way to get more money from tourists.... More

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Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear guest, We are very greatful for your comprehensive review and wonderful feedback of your stay at LE GRAND HOTEL Bayonne. We were delighted to hear that you enjoyed your stay at our hotel. About local tax, in France, it is set and collected by each municipality to hotel guests. Usually, the tax is well indicated on all websites selling... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 4, 2014 via mobile

Well this hotel was truely beautiful location was great had a prestige quad room it was well equipped and beautiful clean and lovely size staff were very good spoke good English and very helpful x breakfast a little expensive

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Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Sir, Dear Madam Thank you for your comments regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards More

San Mateo, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

I had a pleasant stay in this hotel. Breakfasts were excellent. My room was overlooking the street and a bit noisy, but the central location and friendly staff made my stay worth it. I would come back to this hotel, but may ask for a room in the back.

Was this review helpful? Yes 1
Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review
Google Translation

Chère Tania, Nous vous remercions d'avoir choisi LE GRAND HOTEL pour votre séjour et d'avoir pris le temps d'écrire un... More

Portugal
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 8, 2014

Very good value for money and a very friendly and professional reception desk. Good location. Some old charme. A great choice: Bayonne and Le Grand Hotel if you go to the French Basque Country. Hope to come back.

Was this review helpful? Yes
Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Teresa, First of all, thank you for traveling such a long way to visit France, the Basque country and specially Bayonne. We are very greatful for your comprehensive review and wonderful feedback of your stay at Le Grand Hôtel. We were delighted to hear that you enjoyed your stay at our hotel. We can assure you that every collaborator... More

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Additional Information about BEST WESTERN Le Grand Hotel

Address: 21 Rue Thiers, 64100 Bayonne, France
Phone Number:
Location: France > Aquitaine > Pyrenees-Atlantiques > Basque Country > Bayonne
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Le Grand Hotel 4*
Number of rooms: 54
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Also Known As:
Best Western Bayonne
Bayonne Best Western

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