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BEST WESTERN Le Grand Hotel

4.0 of 5
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21 Rue Thiers, 64100 Bayonne, France
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BEST WESTERN Le Grand Hotel
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Ranked #6 of 17 Hotels in Bayonne
A recent review
4 of 5 stars reviewed 1 week ago
Amit_and_Alex San Jose, California
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241 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Jose, California
Top Contributor
90 reviews 90 reviews
26 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

Glad we selected this hotel. Location is unbeatable. It is a few minutes walk from all the major attractions. Room was quite comfortable. And the front desk staff was very friendly. The Dwight we got there, the person at the front desk recommended a close-by Basque restaurant and gave us a coupon for it. I cannot comment on the breakfast... More 

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Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Amit and Alex, Thank you for traveling such a long way to visit France and the Basque country. We are very greatful for your comprehensive review and wonderful feedback of your stay at LE GRAND HOTEL Bayonne. We were delighted to hear that you enjoyed your stay at our hotel. We can assure you that our team does its... More 

Pennsylvania
Top Contributor
528 reviews 528 reviews
352 hotel reviews
235 helpful votes 235 helpful votes
4 of 5 stars Reviewed January 30, 2015

Easy to find and a spot to park in to unload luggage and check in. Parking was a couple of blocks away in a covered garage. Receptionist was very nice and helpful at check in and check out, great customer service. Room was very nice and comfortable as was the bed, but the chairs were not very comfortable. Bathroom a... More 

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Geoffrey G, Responsable réception at BEST WESTERN Le Grand Hotel, responded to this review

Dear Madam, Dear Sir, Many thanks for taking the time to share your experience at LE GRAND HOTEL Bayonne on TripAdvisor. We greatly appreciate your constructive feedback as it enables us to serve better every day. About Wifi, our computer technician came last Tuesday and confirm us that we propose now very high speed connexion. We do hope we will... More 

Paris, France
Top Contributor
77 reviews 77 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed December 23, 2014

Ideally located in the center of the beautiful city of Bayonne at a short walk from the railway station, the Grand Hotel lobby and elevator will make you dream about the past times, when technology was at its beginnings. The rooms (at least the one I slept in) are very, very simple. Give a look in the closet and you'll... More 

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Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Madam, Thank you for your comments regarding your recent stay at Le Grand Hôtel. We greatly appreciate your constructive feedback as it enables us to serve better every day. We hope we will have the pleasure to welcome you again in Bayonne, Yours Sincerely, More 

Copenhagen, Denmark
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2014

Le Grand Hotel is in the centre of Bayonne, close to the cathedral, the river and pedestrian streets. It has been very nicely renovated with spacious rooms and bathrooms. The breakfast buffet included freshly squeezed orange juice, very good miniature croissants and pains au chocolat, and a typical Basque cake.

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Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review
Google Translation

Chère Madame, Nous tenons à vous remercier de votre fidélité et pour avoir pris le temps d'exprimer votre satisfaction. Vos... More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 16, 2014

We walked everywhere we wanted to go in the old part of Bayonne. Parking the car for 2 days was an issue. Luckily, we found a space on the street, but we were there during the off season. The front desk was friendly. The rooms were outdated but OK. The great location for a modest room was a good trade... More 

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Bangkok, Thailand
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 2, 2014

Hotel is located opposite of gallery lafayette, which is very convenience. Unfortunately, we was there on Sunday and everything was closed. Only less than 5 mins walk to old town area. However, there is only 1 elevator in this hotel whichit is not so comfortable for big group. Wifi signal is also poor. Bathroom is already renovated but not the... More 

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Meze, France
Top Contributor
64 reviews 64 reviews
24 hotel reviews
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed November 8, 2014

We had booked what seemed to be the best deal hotel in Bayonne. Rather well situated in center of town, reasonably priced, we had confidence in the usual qualities of Best Western hotels which we had used before in different parts of the world. But this one is Bayonne is certainly not up to the standard. The staff at the... More 

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Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Guests, Many thanks for taking the time to share your experience at LE GRAND HOTEL Bayonne on Tripadvisor. We greatly appreciate your constructive feedback as it enables us to serve better every day. On behalf of our entire team, I would like to apologise for not exceeding your expectations. At Best Western we strive every day to provide a... More 

Cork,Ireland
Top Contributor
148 reviews 148 reviews
45 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed October 21, 2014

The hotel is situated on a pleasant,tree-lined street on the edge of the small,older part of Bayone with a cathedral and market place. Coming down from Biarritz Airport for a rugby match the C bus dropped us a couple of minutes walk away. My room was small, on the top floor with a balcony overlooking the street which,like the hotel,was... More 

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Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Guest, Thank you for your comments regarding/about your recent stay at the Grand Hotel / in our property. On behalf of our entire team, I would like to apologize for not exceeding/meeting your expectations. But, we would like to answer you on some points : Last Saturday Bayonne’s Rugby team was playing against Exeters Chiefs Rugby team so the... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 19, 2014

Stayed here for 1 night in a superior room, which was spacious and comfortable with a very nice modern bathroom. The hotel is in a really great location in the town, in a pretty street near the cathedral, old town centre and riverside areas, all within close walking proximity. It is in a much nicer setting than some of the... More 

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Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Guest, Thank you for traveling such a long way to visit France and the Basque country. We are very greatful for your comprehensive review and wonderful feedback of your stay at Le Grand Hôtel Bayonne. We were delighted to hear that you enjoyed your stay at our hotel. We can assure you that our staff will always offer the... More 

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