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BEST WESTERN Le Grand Hotel

4.0 of 5
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21 Rue Thiers, 64100 Bayonne, France
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1 room 1 guest
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BEST WESTERN Le Grand Hotel
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52 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Italian first
  • Japanese first
  • Spanish first
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    (31)
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London, United Kingdom
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel one night in August. We were initially not planning on staying in Bayonne but we didn't regret it as the city is lovely, full of places to visit, streets to stroll around. Best western is typically the chain that in my mind represent(ed) large comfy rooms all over the world. That was standard I expected.... More 

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BWLeGrandHotel, Responsable réception at BEST WESTERN Le Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Le Grand Hotel on TripAdvisor. I am truly sorry that your stay did not meet your expectations. Please allow me to express my sincerest apologies on behalf of the whole Le Grand Hotel team. I genuinely hope that you will give us the opportunity to win your... More 

Amsterdam, Noord-Holland, Netherlands
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this hotel, looking for a reasonably-priced place to stay at the last minute and it was excellent! From the first welcome to the "au revoirs" the staff were helpful and thoughtful. They were more than happy to provide us a place to stow our bikes overnight and keep our luggage the next day, as we were leaving on... More 

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BWLeGrandHotel, Responsable relations clients at BEST WESTERN Le Grand Hotel, responded to this review

Dear Guest, Thank you for traveling to visit France and Bayonne. We are very greatful for your comprehensive review and wonderful feedback of your stay at LE GRAND HOTEL. We hope we will have the pleasure to welcome you again in Bayonne, Staying at your disposal, Kind regards. More 

Paris, France
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 29, 2015

Old (nineteenth century?) hotel perfectly refurbished in the center of the city. Wonderful old style lift. Large room with new bed and style furniture. Bathroom large, modern and comfortable. Breakfast room in glass roof courtyard with stone walls. Breakfast buffet with basque tasty specialities

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BWLeGrandHotel, Directeur général at BEST WESTERN Le Grand Hotel, responded to this review
Google Translation

Cher Frédéric, Merci infiniment de votre commentaire et de vos compliments partagés avec l’ensemble de nos collaborateurs. Nous sommes ravis... More 

Pennsylvania
Level Contributor
608 reviews
388 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
4 of 5 stars Reviewed July 15, 2015

We were able to park outside so we could go in and find the location of the parking. It was fairly close and once we had the directions we went off to park the car. This was a nice hotel close to the river and restaurants etc. Nice rooms, good wifi and friendly staff. We enjoyed our first visit to... More 

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BWLeGrandHotel, Responsable réception at BEST WESTERN Le Grand Hotel, responded to this review

Dear Madame, Dear Sir, Thank you for traveling such a long way to visit France and the Basque country. We are very greatful for your comprehensive review and wonderful feedback of your stay at LE GRAND HOTEL Bayonne. We hope we will have the pleasure to welcome you again in Bayonne, Kind regards, More 

Zurich, Switzerland
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 6, 2015

Ideal place to stay in the centre of Bayonne, convenient for the shops and restaurants. Comfortable rooms and helpful staff. Interesting retro-style traditional lift. If travelling by car, parking could be a problem.

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BWLeGrandHotel, Responsable relations publiques at BEST WESTERN Le Grand Hotel, responded to this review
Google Translation

Cher Client, Quel plaisir de vous lire et de faire partager à l'ensemble de nos collaborateurs vos compliments sur notre... More 

New York City, New York
Level Contributor
91 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed May 22, 2015

I found this hotel with almost no notice, it is in an ideal location---in between the bus and train stations. The bathroom was plenty spacious and nice overall. Queen sized bed was comfortable as well.The Cathedral is a 3 minute walk as well as plenty of shopping and restaurants and bars. I would stay here again.

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BWLeGrandHotel, Responsable relations publiques at BEST WESTERN Le Grand Hotel, responded to this review

Dear Patrick, First thing, thank you for traveling such a long way to visit France and the Basque country. We are very greatful for your comprehensive review and wonderful feedback of your stay at LE GRAND HOTEL - BAYONNE. We were delighted to hear that you enjoyed your stay at our hotel and hope we will have the pleasure to... More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 13, 2015

We stayed at the hotel with a group of 47...the room assigned to us was large and in the center of the city...unfortunately, while we were eating diner on the first floor two of the rooms were robbed and two of our traveling companions lost a camera and another a money belt...I suspect an inside job...good hotel and close to... More 

Was this review helpful? Yes 1
BWLeGrandHotel, Responsable relations publiques at BEST WESTERN Le Grand Hotel, responded to this review

Dear Matthew, Thank you for your comments regarding your recent stay at our property. We are extremely disappointed about this serious problem in our Hotel and apologize for these troubles. Since this painful event, we have implemented a new procedure for the management of our passes. We’ve been to the police to report things stolen. We also report the disaster... More 

Adelaide, Australia
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 9, 2015

This hotel has provided the largest room and ensuite we have ever experienced in France (Rm 405). Very comfortable and very adequate storage space. Plenty of hot water and tea making facilities as long as you can endure a paper cup. The hotel is served by one ancient heritage elevator that can be unavailable if you happen upon the arrival... More 

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BWLeGrandHotel, Responsable réception at BEST WESTERN Le Grand Hotel, responded to this review

Dear Graham, Many thanks for taking the time to share your experience at Le Grand Hôtel Bayonne. We greatly appreciate your constructIve feedback as it enables us to serve better every day. We do hope we will have the pleasure to welcome you again, Kind regards, More 

San Jose, California
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed April 11, 2015

Glad we selected this hotel. Location is unbeatable. It is a few minutes walk from all the major attractions. Room was quite comfortable. And the front desk staff was very friendly. The Dwight we got there, the person at the front desk recommended a close-by Basque restaurant and gave us a coupon for it. I cannot comment on the breakfast... More 

Was this review helpful? Yes
Geoffrey G, Responsable commercial at BEST WESTERN Le Grand Hotel, responded to this review

Dear Amit and Alex, Thank you for traveling such a long way to visit France and the Basque country. We are very greatful for your comprehensive review and wonderful feedback of your stay at LE GRAND HOTEL Bayonne. We were delighted to hear that you enjoyed your stay at our hotel. We can assure you that our team does its... More 

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