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Hilton Strasbourg

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1 avenue Herrenschmidt, 67000 Strasbourg, France
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Hilton Strasbourg
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841 reviews from our community

Traveler rating
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    363
    198
    54
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Lausanne, Switzerland
1 review
3 of 5 stars Reviewed 3 days ago NEW

only after arrivel at teh hotel we realized why this hotel was one of the very few syill having available rooms in Strasbourg despite the very busy weekend. Some staff was abnormaly lacking customer focus. Poor breakfast in quality and variety. Helpful and friendly staff at Breakfast and room service.

Review collected in partnership with Hilton Hotels & Resorts

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Brisbane, Australia
Top Contributor
166 reviews 166 reviews
63 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Nice Hotel, good service, lovely food, good location...rooms a little dated but a very pleasant stay...would recommend. Close to city so getting onto the city centre was very easy. The restaurant was very good. Quality food and service

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you for sharing your impressions of your recent stay with us. Thank you for the positive feedback! I look forward to the pleasure of welcoming you again at theHilton Strasbourg in the near future. Sincerely, More 

Brussels
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I used to like coming to the Hilton Strasbourg but my stay in April was disappointing. As a regular at Hilton hotels, I have their diamond card and am lucky to receive room upgrades and other amenities for free, such as lounge access. Hilton Strasbourg has long lived off the European Parliament's monthly sorties to the city and as a... More 

Was this review helpful? Yes 2
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you for taking the time and trouble to share with us your feelings for our hotel. Our guests’ comments help us to improve our service in order to respond in the best possible way to their needs. We are, of course, saddened that your overall experience was not at your expectations and we would like to apologize... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

A very nice location and hotel for the tired traveler. We arrived here following a river cruise and the hotel was a welcome oasis...nice beds, shower, bath, etc. The check in and out process was smooth. We only stayed one night because the following morning we needed to be in Frankfurt Germany to catch our flight home.

Review collected in partnership with Hilton Hotels & Resorts

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you for choosing to stay with us, and for taking the time to pass on your feedback. I am delighted to hear that you had a nice time with us and hope that we will have the pleasure to welcome you again soon. Kind regards, More 

London
Top Contributor
139 reviews 139 reviews
11 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The whole layout of this hotel is a case study in poor architectural planning. However, they're stuck with that, so how does the Hilton fare on other aspects? The main lobby has depressing colours (way too dark) and cheap looking upholstery on the seating. One of the elevator doors doesn't open smoothly - I'm not much concerned, but someone I... More 

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you very much for your recent stay at the Hilton Strasbourg. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guests have rightly come to expect. Please accept my sincere apologizes for the fact that we have... More 

Warsaw, Poland
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hotel has a good location if you are visiting the EU or the CoE institutions, it is about 20 minutes walk. There is also a small park nearby if you want to stretch your legs and tennis courts.The staff at the reception is outstanding, friendly and professional and extremely helpful with tips about the city, printing your documents and... More 

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Following your recent stay here at The Hilton Strasbourg, I would like to thank you for having taken the time to post your comments. Thank you very much for the nice comment about our Reception staff! Please accept my sincere apologizes for the fact that we have not met your expectations for the Dinner. We have shared your... More 

Branchburg, New Jersey
Top Contributor
231 reviews 231 reviews
44 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The rooms are average, nothing special. The rate we paid was exceptional. The front desk service was outstanding. Breakfast was okay, maybe less. The selection was varied; however, the service, even though it was a buffet, was somewhat lacking. The Executive Lounge offered tasty food and good wine in the evening. The afternoon tea service was nice as well. We... More 

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Happy to hear that you have enjoyed your stay with us. A special thank you for your comment on the Front Desk service quality! Please accept my sincere apologies for the fact that you did not sleep well due to the heat. I have shared your comment with the management team for their review and action planning. I... More 

San Diego, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2015

This hotel is away from the historic center but easily accessible by the excellent public transportation system. The restaurant is quite good for lunch or dinner. Staff were helpful, especially the concierge staff, who were excellent. Rooms are sufficiently large, with good bathrooms and lots of visual space. Highly recommended. Only problem was with the Executive Lounge. It's not staffed... More 

Review collected in partnership with Hilton Hotels & Resorts

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you for sharing your impressions of your recent stay with us. Thank you for the positive feedback and of course also for showing us our development needs! Best regards, More 

2 reviews
3 of 5 stars Reviewed April 7, 2015

it's clean, people are nice, breakfast was ok. But from a 4* hotel I expect more than nice and fine. You can feel it is not the newest hotel. The restaurant and room service also doesn't feature a big choice, we went to the restaurant at Mercure close-by...

Review collected in partnership with Hilton Hotels & Resorts

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Urs, We appreciate the time you took to share your comments on Tripadvisor, as guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guests have rightly come to expect. Please accept our sincere apologises for the fact that we... More 

Indianapolis, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 5, 2015

Just really provided a room with a bed and bath. Room and hotel were clean and maintained, but did not feel any dedication from staff to making guest's stay memorable. Not speaking French, even struggled with getting help from the Front Desk. Guess the lasting impression is walking out to the parking lot upon leaving with all my bags in... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Bill, First and foremost, I sincerely apologize in the name of the Hilton Strasbourg and the members of our teams. Thanks to your feedback and you bringing your stay to our attention, we were able to investigate your experiences thoroughly to ensure that similar incidents do not occur in the future. Please let me assure you, that I brought... More 

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