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Hilton Strasbourg

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1 avenue Herrenschmidt, 67000 Strasbourg, France
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1 room 1 guest
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913 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

I travel for work a lot and have stayed at a number of Hiltons in many cities. All had been pleasant experience apart from this hotel. You can get better quality and service from cheaper hotels in Strasbourg where they give better service and hospitality.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, We appreciate the time you took to share your comments on Tripadvisor, as guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guests have rightly come to expect. Please accept my sincere apologises for the fact that we... More 

Switzerland
Level Contributor
83 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We decided on short notice to go for the weekend to Alsace and, given the limited availability of hotels at good prices we thought we would give the Hilton Strasbourg a second chance (we had stayed there 2 years ago). The good: - The bed was very comfortable and the room was of a good size. - The breakfast was... More 

Was this review helpful? Yes
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you for taking the time and trouble to share with us your feelings for our hotel. Our guests’ comments help us to improve our service in order to respond in the best possible way to their needs. We are, of course, saddened that your overall experience was disappointing and we would like to apologize for the inconveniences... More 

London, United Kingdom
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel on the outskirts of Strasbourg but within easy reach of the city centre. Rooms are comfortable and well appointed. We made use of the executive lounge due to HHonors Gold, and made use of the wine, beer and snacks on offer. Breakfast is fantastic as you would expect from a typical Hilton Breakfast! Will definitely... More 

Was this review helpful? Yes 1
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay was enjoyable and thank you for your positive review. We hope to have the pleasure to welcome you back soon, Kind regards, More 

Tampa, Florida
Level Contributor
83 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It is clean and the reception is ussualy very prompt. The food is average and way over priced! We spent more on snacks here that full (and fabulous) meals near the Cathedral. Second and most important: it is far from the center. You have to take the tram. I recomend a place near Little Fance if you are coming for... More 

Was this review helpful? Yes 2
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you for taking the time and trouble to share with us your feelings for our hotel. Our guests’ comments help us to improve our service in order to respond in the best possible way to their needs. Be sure that I immediately transfer your salt report to our General Manager. In order to improve our guest satisfaction,... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This is for sure a Hilton hotel however situated outside down town Strasbourg leaves some to wish for. The location leaves you to use taxi to get to the city center, all the restaurants, city views and shops. No problem, it takes like five minutes but gets somewhat expensive when you stay for several days. To stay and have something... More 

Was this review helpful? Yes
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you very much for your recent stay at the Hilton Strasbourg. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guests have rightly come to expect. We are delighted to read that your stay met your expectations.... More 

Saudi Arabia
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights in July 2015 with my family. Rooms are clean and comfortable. The hotel lobby is large. Check-in and out times were flexible. All the hotel staff were so friendly and helpful. Also while we were there they were offering free wi-fi in the public areas only. The breakfast buffet is reasonable but not perfect.... More 

Was this review helpful? Yes
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you very much for your recent stay at the Hilton Strasbourg. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guests have rightly come to expect. We are delighted to read that your stay met your expectations.... More 

Bognor Regis, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We were originally booked across the road at the Mercure, however the room we had there wasn't satisfactory (peeling wallpaper in an 'executive' room and no working tv) so we decamped to the Hilton. They were really lovely, even allowing us to view all the possible rooms so we could choose which we liked. We booked online but using their... More 

Was this review helpful? Yes
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay was enjoyable and thank you for your positive review. We hope to have the pleasure to welcome you back soon, Kind regards, More 

Cape Town
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is some 15 minutes into town by the excellent tram service which is reasonably prices and the helpful porters can supply the tickets, as well as giving superb advice. This hotel is on the poor side as against other Hiltons I have stayed. The lounge for gold diamond visitors is very promptly closed at 10 pm at night,... More 

Was this review helpful? Yes
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you for taking the time and trouble to share with us your feelings for our hotel. Our guests’ comments help us to improve our service in order to respond in the best possible way to their needs. We are, of course, saddened that, regarding your comment, your overall experience was not at your expectations and we would... More 

London, United Kingdom
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I love this hotel and have visited it now four times. Huge rooms, friendly staff and a great location - walking distance from the centre yet far enough out to avoid the traffic if leaving Strasbourg by car. Very nice!

Was this review helpful? Yes 1
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you for choosing to stay with us, and for taking the time to pass on your feedback. I am delighted to hear that you had a nice time with us and hope that we will have the pleasure to welcome you again soon. Kind regards, More 

Manchester, United Kingdom
Level Contributor
103 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 26, 2015

The hotel is about a 20 minute drive from the airport. There is a decent car park but the charge of €20 is a bit on the steep side. The staff are on the whole very helpful and friendly. As a diamond Hhonors member I had a room on the executive floor and is was very comfortable. There was a... More 

Was this review helpful? Yes
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, We are happy to learn that you have enjoyed your stay and look forward to welcoming you back at the Hilton Strasbourg. Thank you for the feedback and of course also for showing us our development needs. Best regards, More 

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