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Hilton Strasbourg

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1 avenue Herrenschmidt, 67000 Strasbourg, France
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Hilton Strasbourg
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823 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Branchburg, New Jersey
Top Contributor
232 reviews 232 reviews
44 hotel reviews
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The rooms are average, nothing special. The rate we paid was exceptional. The front desk service was outstanding. Breakfast was okay, maybe less. The selection was varied; however, the service, even though it was a buffet, was somewhat lacking. The Executive Lounge offered tasty food and good wine in the evening. The afternoon tea service was nice as well. We... More 

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Happy to hear that you have enjoyed your stay with us. A special thank you for your comment on the Front Desk service quality! Please accept my sincere apologies for the fact that you did not sleep well due to the heat. I have shared your comment with the management team for their review and action planning. I... More 

San Diego, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is away from the historic center but easily accessible by the excellent public transportation system. The restaurant is quite good for lunch or dinner. Staff were helpful, especially the concierge staff, who were excellent. Rooms are sufficiently large, with good bathrooms and lots of visual space. Highly recommended. Only problem was with the Executive Lounge. It's not staffed... More 

Review collected in partnership with Hilton Hotels & Resorts

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you for sharing your impressions of your recent stay with us. Thank you for the positive feedback and of course also for showing us our development needs! Best regards, More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

it's clean, people are nice, breakfast was ok. But from a 4* hotel I expect more than nice and fine. You can feel it is not the newest hotel. The restaurant and room service also doesn't feature a big choice, we went to the restaurant at Mercure close-by...

Review collected in partnership with Hilton Hotels & Resorts

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Urs, We appreciate the time you took to share your comments on Tripadvisor, as guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guests have rightly come to expect. Please accept our sincere apologises for the fact that we... More 

Indianapolis, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Just really provided a room with a bed and bath. Room and hotel were clean and maintained, but did not feel any dedication from staff to making guest's stay memorable. Not speaking French, even struggled with getting help from the Front Desk. Guess the lasting impression is walking out to the parking lot upon leaving with all my bags in... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Bill, First and foremost, I sincerely apologize in the name of the Hilton Strasbourg and the members of our teams. Thanks to your feedback and you bringing your stay to our attention, we were able to investigate your experiences thoroughly to ensure that similar incidents do not occur in the future. Please let me assure you, that I brought... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Loved this hotel. Very close to tram (less than 5 minute walk), easy access to highways, but also an easy 15-20 minute walk into the city. Beautiful setting. Very pet friendly. Great view of the Cathedral from the upper floors. Fairly roomy compared to most European hotels. Hotel staff were very friendly, helpful and respectful. Loved the great breakfast buffet,... More 

Review collected in partnership with Hilton Hotels & Resorts

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Following your recent stay here at the Hilton Strasbourg, I would like to thank you for having taken the time to post your comments. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed your stay with us.... More 

Alexandria, VA
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If I was only rating the staff, this would be a five star review. However, the rest of the hotel only deserves 3. The building itself needs a facelift. Wood paneling and a lack of any luxury in the rooms, really keeps this hotel in the lower ranks. Notably, the rooms were clean, decent-sized and comfortable- just not luxurious or... More 

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Thank you for choosing the Hilton Strasbourg and for having taken the time to share your feelings following your recent stay in our hotel. We greatly appreciate any comments made by our guests which help us in our constant strive to achieve the highest quality standards. We have well noted your comments. We are looking forward to welcoming... More 

Sydney, Australia
Top Contributor
89 reviews 89 reviews
80 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed March 20, 2015

This is a typical Hilton, offering good, clean, spacious rooms, with the usual amenities and the usual shower-over-bath facility, which is a pet hate and consider to be dangerous and slippery. They do offer a good breakfast which, as Hilton Honors members we usually receive as complimentary. The thing I did not like about the hotel is that it is... More 

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear guest, Thank you for sharing your impressions of your recent stay with us. Thank you for the feedback and of course also for showing us our development needs. We are looking forward to welcoming you again. Sincerely yours. More 

Amman, Jordan
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 14, 2015

This isn't a fancy spa/all round experience hotel. If you have a brief stop in Strasbourg, have a business meeting or a conference to attend and you're spending your time/day outside in the city, this is a cheap practical option. Rooms are comfortable and internet is reliable. Service is friendly and standard. Breakfast is simple as well, croissants were always... More 

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear Guest, Following your recent stay here at The Hilton Strasbourg, I would like to thank you for having taken the time to post your comments. We are delighted to know that you enjoyed your stay with us. I look forward of welcoming you again at The Hilton Strasbourg in the near future. Sincerely, More 

Strasbourg, France
1 review
5 of 5 stars Reviewed March 14, 2015

The hotel has everything you need for a business trip. Bar is convenient. If no European Parliament meeting during that week then the price is low. The staff is very friendly and helpful. I come back.

Review collected in partnership with Hilton Hotels & Resorts

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Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear guest, Thank you so much for your kind words which are much appreciated. We really look forward to your next visit. Best regards, More 

Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 26, 2015

They said is 4 Stars...i will give it 2-3 the most....the amenity's are not that great,the toilet and the shower don't really work that well...they do need a good make up...The restaurant had good food,the service was an 3+ ,the breakfast was not as other Hilton's and the servers could use a bit of training

Was this review helpful? Yes 1
Julien P, Responsable réception at Hilton Strasbourg, responded to this review

Dear guest, We are sorry to hear that you feel this way, however we are most appreciative of your Tripadvisor reviews regarding your stay at our hotel. You can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton Strasbourg. We appreciate being advised of any breach in the... More 

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