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BEST WESTERN Monopole Metropole

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16 Rue Kuhn, 67000 Strasbourg, France
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BEST WESTERN Monopole Metropole
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706 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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London
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Having stayed in several Best Westerns, this is a typical example. Although it's situated in a fairly quiet side street, the biggest plus is its location, c 3 mins' walk from the main railway station. That in turn is a c10 min. train ride from the airport. I booked an Exec. room, in the modern part of the premises, direct... More 

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Lexi61, Thank you for completing the survey regarding your recent stay at our property. May I ask you to get back to me directly per email at veronique.siegel@bw-monopole.com ? I was trying to find out the room in which you have been staying and unfortunately I could not figure it out. In fact, the wooden staircase is at the... More 

Barcelona
Level Contributor
116 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
5 of 5 stars Reviewed 1 week ago

I had never met such a warm receptionist before! In fact, all the staff was wonderful and kind. The room was clean with a good bed and pillows. Window shutters that closed, so no problems with morning light. The hotel is nicely decorated, close to the train station and town center. Breakfast is excellent, high quality of food and great... More 

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Marga2009 ! Thank you so much for your very positive and detailed review. I have noticed that you are a high level contributor to Tripadvisor and your opinion, as a frequent traveller, is very important to us. I am looking forward to welcoming you back for a next stay in Strasbourg and I wish you a nice and warm... More 

Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Extremely nice and helpfull staaf. Old style hotel with a perfect situation in the city. I got a very nice room in old Alsac style. they have a little bar in the hotel. You just walk 2 blocks and you are in the inner city, ýou walk 3 minutes more and you are at the bíg department store Gallerie Lafayette,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Hello @thomasgA5416FE, Good to read your Survey :) Thank you very much for sharing your experience and it's a pleasure to read that you have spent an enjoyable time in Strasbourg. I hope to have the pleasure of welcoming you back in our hotel and in Alsace and I stay personnaly at your entire disposal for any help I could... More 

Murwillumbah
Level Contributor
154 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 1 week ago

A fantastic choice in Strasbourg. You'll be blown away by the friendliness of all of the staff. An easy walk from the train station and also very close to the town's main attractions. The room we had was spacious and comfortable and the breakfast spread was excellent. Great value for 99 euro a night.

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Hi @Vining ! What can I say.... well just a big thank you for such a great and positive review :) ! The team is very sensible to all our guest's comment and for sure, they will overlike yours. If your roads bring you back to Strasbourg, I will be glad to welcome you back again. Wishing you a very... More 

Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

A highlight of our many one and two night stays driving around France. By far the friendliest and most helpful staff we have encountered on our five different drives around Europe. Have no fear if you can't speak French it's not needed here, we treated the parking as a challenge, certainly tight but easy with one of the staff helping... More 

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Hello @eejtheaussie ! Thank you so much for your very positive review. It's a great pleasure to read such a comment, especially for the team ! So a big thank you in the name of all of them. Good also to read that you enjoyed our nice city and especially the old town. Strasbourg is definitely a real gem. We... More 

Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

We stay at the Monopole-Metropole every year when visiting Strasbourg. Everyone at the hotel is so welcoming and we are already looking forward to our next visit. The location is convenient for the city centre and the railway station. The rooms are very comfortable and the buffet breakfast is excellent.

Review collected in partnership with Best Western

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Mark_P ! Thank you very much for having shared your BW Survey to the community of travellers of Tripadvisor. Your confidence is so important to us. Having you and your Mother visiting us every June for so many years is just a real pleasure. We value your feedback as we value your faith. We wish you all a very... More 

Toronto
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

after a long cycle tour, in midst of a heat wave, this was perfect. Small room, huge bathroom and most important -air conditioning. Totally updated and great value. Breakfast very good. Best of all were the front desk staff who went out of their way with advice on wandering, dining and places to see. Nice location

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Hello @Ferris_Toronto ! I see, you were here last week, during the 2-3 days of heat wave last week ! Sure the air-conditionning was a must-have then. The entire hotel is air-conditionned, which is necessary in Strasbourg. We can have very high temperature in the summer and there is not so much air, as Elsass is located between the Vosges... More 

Brisbane, Australia
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has been recently renovated and the rooms are looking very nice. It’s very well located, just 5 minutes walking from the train station, and 15 minutes to the main tourist area. The hotel staff were not only very helpful but very friendly too, and spoke very good English and some spoke Spanish too. Breakfast was good, the coffee... More 

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Ezequiel_Dorneles ! I would like to thank you for having taken the time to fill in a review... and what a review! Glad to read that the investments we make every year met your expectations. Our hotel, one of the oldest of Strasbourg (over 100 years), is continuously being renewed. Currently, the billiard lounge is under work and I... More 

Nicosia, Cyprus
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Friendly and very helpful staff. Great location just 10 minutes from Petite France area and 20 minutes away from the Cathedral. Rooms are quite big! Breakfast is high quality however with small selection.

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Hello @DinaChr ! Thank you very much for your very positive review. I am glad to read that you have spent a good time in Strasbourg and hope to have the pleasure of welcoming you back for another stay in our nice city. Wishing you an enjoyable summer, I remain with warm and BEST Regards, Veronique Siegel, CEO More 

Pennsylvania
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We spent one night at the hotel and were very pleased with our choice. The hotel, located close to the traiin station, is modern, clean and convenient. Our room was quite small but looked newly decorated. The bathroom was very nice, also very conntemporary. Everything was scrupulously clean and the the women at the desk were extremely friendly and helpful.... More 

Was this review helpful? Yes 1
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Hello @jfcstcrg ! Great review ! Thank you very much for your comments and rating. Your opinion is important to us and we value your feedback. You are giving a very good tip to the other travellers, by recommending to book the parking in advance. Our undrground garage (max. height 1.90M) has a limited number of spots and it is... More 

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