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BEST WESTERN Monopole Metropole

3.0 of 5 16 Rue Kuhn, 67000 Strasbourg, France
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Certificate of Excellence 2014
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BEST WESTERN Monopole Metropole
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BEST WESTERN Monopole Metropole
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656 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gravesend, Kent
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I took the time to email the hotel, about a week before arriving, to say that I would prefer a room with a bath tub and received a positive response. When we arrived we were given a room with no tub. I phoned reception to ask why and was told there was no record of my email, I had to... More 

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Bourkemob, First of all, I would like to apologize for not having been able to meet your expectations. We have overseen your request for a bath-tub and I am really sorry for that. We had paid a particular attention to upgrade you into a Deluxe room, as a Reward Member, but our Deluxe room are mainly with shower and... More 

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We had a few lovely days staying here whist we were visiting the Christmas market! As a family we throughly enjoyed our time at the hotel and will definitely be returning again! The underground, private parking was a godsend, I recommend you book this advance, knowing you had a parking space made life very easy. Thanks for a lovely stay!

Was this review helpful? Yes 1
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Tracy63722 ! Thank you very much for your rating and your comment. Your feedback is important to us and we really appreciate the time you have taken to report your feeling. You help us improving ourselves and ensuring our guests in the future an enjoyable experience ! We hope to have the pleasure of welcoming you back in the... More 

Minneapolis, Minnesota
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just 3 blocks from the train station and 3 blocks from downtown and Petite France. We were met by the friendliest staff and they provide lots of useful directions for visits and restaurants during our 3 day visit. The breakfast room is the nicest we have encountered in all of our European travels. They also had a nice little bar... More 

Was this review helpful? Yes 1
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Bob_C ! Thank you so much for having taken the time of such a detailed review. It's a pleasure for me to know that you have spent an enjoyable time in Strasbourg... despite the bad weather ;) Good to read that you have appreciated the atmosphere, very local and traditionnal, of our breakfast room. We love Alsace and try... More 

Senior Contributor
38 reviews 38 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 10, 2015 via mobile

We only stayed one night on route to the Black Forest. It is in a central location, rooms were clean and comfortable. Our bathroom was huge! Breakfast was lovely, excellant scrambled egg. Special mention to the night bar man. He was so helpful, suggesting ways to spend our time in beautiful Strasbourg. Would stay here again.

Was this review helpful? Yes 2
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Shirty58 ! Thank you for your review and for your stay. It's always a pleasure to me to read such positive comments and especially regarding our staff and their attitude. They are doing a great job everyday to make our guest's stay enjoyable and will appreciate to read your feedback! I stay personally at your entire disposal for any... More 

TEL AVIV
Contributor
18 reviews 18 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 9, 2015

Much more than 3 stars, close to train station,and to the city centre. Breakfest is very good , and the staff - very helpful. The room is big enough, and the bad is very comfy. I'll be back for sure the next time in Strasbourg !

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @PAULATelAviv! Thank you so much for your great review. I am very happy to read your comments! Your opinion is very important to us and we value your feedback. I am looking forward to welcoming you back for a next stay in Strasbourg and I remain with BEST regards ans warm wishes, Véronique Siegel, CEO More 

illinois
Top Contributor
87 reviews 87 reviews
57 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 9, 2015

My husband and I stayed here for 5 nights, including New Years Eve. It is in a great location in Strasbourg-super close to the train station, which was very helpful as we took day trips and by the time we returned in the (cold) evenings we didn't want to walk far! It was an easy walk to old town and... More 

Was this review helpful? Yes 1
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Colette424 ! Thank you very much for your review and for your stay. Good to read that you spent a nice time over the new year in our region and that you felt comfortable in our property. As you mention it, the soap is provided by dispensers in the bathrooms. We are european ecolabel certified and try to reduce... More 

Essex
Top Contributor
159 reviews 159 reviews
48 hotel reviews
479 helpful votes 479 helpful votes
3 of 5 stars Reviewed January 6, 2015

The Best Western Monopole Metropole is just two blocks from the station. It is an unpretentious building from the outside but inside the reception is really quite smart. Staff were very helpful too. It seems it is actually two separate buildings that are only connected at the ground level. Hence the double-barrelled hotel name perhaps. The two parts are called... More 

Was this review helpful? Yes 2
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Chuckeberry100 ! Thank you for you stay and for your rather positive review. You rate our location and service 5*, thank you! But the decoration of your room did not meet your expectations and I am sorry for that. We do have several styles and colours and maybe you would have preferred another one.... Don't hesitate to contact me... More 

italy
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 5, 2015

I stayed in this hotel with a couple of friends in the last few days. Everything was fantastic: nice and friendly people at the reception very good and abundant breakfast and elegant settings. Only one little shortcoming: the room was hot during the night so don't forget to leave the window a bit open. ... To come back again!

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Beauxyeux ! thank you for having the time to fill in a review regarding your recent stay in our property and thank you for your compliments.... It's always a pleasure to read such reviews! I have well noted that the temperature in the room was too hot for you. From one guest to the other, the feeling can be... More 

Moss Vale, Australia
Top Contributor
113 reviews 113 reviews
99 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed January 5, 2015

I booked this hotel using a website for 4 nights. Our rate was for an Executive Room and included breakfast. We prepaid. The hotel is a short easy walk, maybe 5-10 minutes, from the train station and our welcome was excellent. All our info was there, a map was offerred and advice freely given. Subsequent dealings with staff was also... More 

Was this review helpful? Yes 1
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Barbaraanne56 ! Good to read your review :) Thank you so much for having taken the time to describe your room and the service you have been delivered. Your opinion is very important to us and we value your feedback. It helps us improving ourselves. Christmas is definitely a nice period to discover Strasbourg and Alsace and I am... More 

Sydney, Australia.
Contributor
12 reviews 12 reviews
12 hotel reviews
5 of 5 stars Reviewed January 4, 2015 via mobile

My wife and I were on a driving holiday visiting Christmas markets in Bavaria. On an earlier trip to France, we had a long stay in Strasbourg at this hotel. We drove over from Bavaria and found the hotel easily with a satnav. Our room this trip was wonderful, a very large and comfortable room on the 4th floor with... More 

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Peter_O ! Thank you so much for your great review. Good to read that you have enjoyed both of your stays in our hotel. Actually we do have an underground garage, but with limited number of spots and it was sold out during your stay. Next time, just give us a call or send us an email to book... More 

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Additional Information about BEST WESTERN Monopole Metropole

Address: 16 Rue Kuhn, 67000 Strasbourg, France
Phone Number:
Location: France > Alsace > Bas-Rhin > Strasbourg
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Monopole Metropole 3*
Number of rooms: 81
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Also Known As:
Best Western Monopole Metropole Hotel Strasbourg
Best Western Hotel Strasbourg
Best Western Strasbourg
Strasbourg Best Western
Hotel Style:
#1 Green Hotel in Strasbourg
#4 Business Hotel in Strasbourg
#6 Romantic Hotel in Strasbourg
#8 Family Hotel in Strasbourg

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