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BEST WESTERN Monopole Metropole

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16 Rue Kuhn, 67000 Strasbourg, France
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1 room 1 guest
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BEST WESTERN Monopole Metropole
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748 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Greater Newcastle, Australia
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed 2 nights here and were very pleasantly surprised, we initially choose the hotel due to the location, close by the train station as this was how we arrived into Strasbourg. The rooms were clean and nicely decorated. The staff were very friendly and went out of their way to say 'bonjour' to our two little kids. Would stay... More 

Was this review helpful? Yes
Piedmont, California
Level Contributor
156 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Unfortunately there's no way around what would be a zero rating, if Trip Advisor offered that option. When we first entered the room there was an unusual odor that I could not identify. But having been in hundreds of hotel rooms over the years, with lots of different odors, I just sort of filed it away in my brain. I... More 

Was this review helpful? Yes 1
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear Sir, As previously expressed here at the hotel, and after per emails and phone, again, please accept my deepest apologies. As you know, your case was an isolated case which occurred in one room and on one day. It does not reflect the situation of the 81 rooms on an everyday basis. The room you were staying in was... More 

New York City, New York
Level Contributor
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Wonderful hotel, centrally located with very accommodating staff. Christian at the front desk is an extremely helpful and accommodating staff member. Breakfast was fantastic with many choices all included in the price of the room. During our recent stay in France, we stayed in four other Best Western Hotels and this one was the best in overall experience.

Review collected in partnership with Best Western

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Max_C ! Thank you so much for your great review and for your confidence to our brand. Your comments are really appreciated and I will forward it to Christian with pleasure! I hope that we will have the pleasure of welcoming you back for a next stay in Strasbourg and stay at your entire disposal. with BEST regards, Veronique... More 

New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Wonderful hotel with great staff. Rooms modern and well appointed. Terrific breakfast. Within walking distance of train station and all attractions. You will not be dissapointed with your stay there. A real gem.

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @NOLY48 ! What a great review ! Thank you for qualifying us as a gem, even if we don't pretend to be luxurious. But we do try to do our best every day to make our guest's stay enjoyable and it's a pleasure to read that we managed to with you. I hope that you had a safe journey... More 

Montreal, Canada
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 1 week ago

I was staying there one night, it was comfortable and pleasant. The room is not spacious but well decorated and the breakfast is good, not many choices but very high quality. I love the big beautiful painting on the wall.

Was this review helpful? Yes 1
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Hello @Vocamquy ! Thank you very much for your nice review, regarding your recent stay in our property. It's good to read that you have appreciated the decoration, the painting :) and the breakfast ! We have different room decorations, but it has always something to do with our nice region and it's important for us to know if our... More 

Israel
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is located well within walking distance of the old city and all the sights. The family room was comfortable even thought it was a bit crowded when we were all in the room. Breakfast was very good. A/C was a life saver :)

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Nanaus ! What a great review, and what a surprise for me to read that we were life-savers ;-) By choosing the Hospitality business, I was committed in my guest's satisfaction, but would never have imagined to save lifes :) :). But you're right, we have had a long period of very high temperature and AC was fully needed.... More 

UK
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Top floor room was very quiet. Air con was a bonus and unexpected. Easy walking distance to all the sights. The only thing stopping it getting 6 stars was our room wasn't ready at 3pm as advertised and we had to wait an hour to get in. Breakfast was the usual and nothing special. Good value though.

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @ErikthevikingUK ! Thank you very much for your nice Survey. I would have prefer to deserve the 5 *, but unfortunately, on your arrival day (in the middle of the summer vacations), lots of guests checked out very late and the next checked in very early. We did not manage to have all rooms ready at 3 pm and... More 

Dublin, Ireland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Needed a hotel near train station and this was 5 minutes walk away. Just 5 minutes in the other direction brings you to Petite France (amazing old town beautifully preserved) and shopping areas. Although on a street corner, rooms were quiet and even had double entrance doors to keep out all corridor noise. We had to move room after first... More 

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Mary_D ! Thank you very much for your message and it's good to read that we met your expectations and that you recommend our hotel to other travellers. I would be glad to welcome you back for a next stay in Alsace and remain with BEST regards, Veronique Siegel, CEO More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 4 nights during our France vacation. Location: The hotel is located within walking distance from the train station and to the La Petite France. It is a quiet and safe neighborhood and you can easily find a convenient store or pharmacy around. Room: The room was small, but walkable. The bed was comfortable, but we noticed that... More 

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Liliana_S, thank you very much for having taken the time to send a complete review regarding your recent stay in our property. Good to read that you recommend us to other travellers and thani you for that. Regarding the sheets, they are changed on the 3rd night unless the guest requests a daily change. I will check with my... More 

Vancouver, Canada
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This location near the train station was very good for a quick stay in Strasbourg. The staff was very friendly allowing a noon check-in. The bed was also very comfortable. Two things prevented a top rating. The water temperature in the shower is badly affected by the use of water in other rooms and the breakfast was not good. Must... More 

Was this review helpful? Yes
VeroniqueSiegel, Directeur général at BEST WESTERN Monopole Metropole, responded to this review

Dear @Buckley1990 ! Thank you very much for your review and for recommending our hotel. May I ask you to get back to me with your room number, as I have not heard about the problems encountered with the hot water and it is quite easy to solve if we know in which room it is. This would be a... More 

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