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Sofitel Strasbourg Grande Ile

Certificate of Excellence
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4 place St Pierre le Jeune, 67000 Strasbourg, France
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Magnifique breakfast
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1,153 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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California, US.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is located in a great location. Air conditioner in the room does not work that well, feels very warm in the room as we stayed there at the end of June. Cleaning crew did not clean the room until after 6pm while we are in the room so we chose to skip the cleaning as we did not... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, I would like to thank you for choosing to stay with us in Sofitel Strasbourg Grande Ile, and I am pleased that you had an overall nice experience. However, I duly noted your comment regarding the Housekeeping, and I have immediately forwarded it to our General Housekeeper, who apologizes about this situation. Please rest assured that she will... More 

Austin, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I am in Strasbourg once a quarter for business and always stay at the Sofitel Strasbourg Grande Ile. It is in a great location, close to the city but not in the center, where there is a lot of traffic. The staff is excellent. They take pride in providing first class service, from reception to check out, including the restaurant... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay in Sofitel Strasbourg Grande Ile was enjoyable and thank you for your positive review. It is a pleasure to receive feedback as yours, and I have shared your comment to all our Ambassadors who wish... More 

Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

found a live bedbug on the bed night 4 of our stay. bedbugs are bad but the reaction by the assistant mgr later that day. after having the room visually inspected he declared it must have come from our luggage. great. he didnt offer a new room until i insisted. my wife was mortified. i was upset enough to ask... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Directeur général at Sofitel Strasbourg Grande Ile, responded to this review

Dear valued guest, Thank you for your comments bringing to our attention the difficulties that you experienced during your stay at the Sofitel Strasbourg Grande Ile. I would like to begin by apologizing for the shortfall in quality you experienced on this occasion. This is certainly not a true reflection of the high quality upon which we pride ourselves at... More 

Stockholm, Sweden
Level Contributor
96 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 1 week ago

It is hard to do 200 points when everything is perfect. I'll stay here everytime while in Strasbourg. The breakfast is magnificent and one sleep like a baby. It is close to downtown and the bus outside took me directly to Council of Europe.

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for your positive comment relating to your stay at Sofitel Strasbourg Grande Ile, which I have shared with all our Ambassadors. It is a pleasure to know that your stay with us was enjoyable and we hope that we will have the occasion to welcome you back soon. Yours sincerely, Laetitia Arnold, Guets Experience and Communication... More 

São Paulo, São Paulo, Brazil
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great staff - Specially Pauline from reception. The hotel room was very pleasent and romantic. We were there fore the celebration of our 1y anniversary, and everything was great. Besides the staff (by the way, very good that the receptionists also are the ones who help serving the guests - accompanig to the room, bringing ammenities, etc...) I think this... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing the Sofitel Strasbourg Grane Ile for your stay in Alsace, and for taking the time to pass on your feedback. I am delighted to hear that you had a nice time with us and that our Ambassadors gave you all their passion in the service. I have shared your review with all of them,... More 

Bellevue, Washington
Level Contributor
79 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Other than the location, this hotel was a big disappointment from start to finish...we had booked a Superior room and it was anything but that. The room was so small you could stand on the bed and almost touch all four walls--unbelievable! We were able to pay 30 euros for a wee bit larger deluxe room, but it was only... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us in Sofitel Strasbourg Grande Ile and for letting us know about your feedback. Thanks to your comments, we can take notes concerning our strenght and weaknesses and improve our quality of services. I am pleased to read that you enjoyed our location and that you much appreciated our beautiful city... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Spent two separate nights as stopover on way to and from Germany. Both stays were fantastic with extremely friendly and helpful staff. Fantastic rooms, great location - just a short walk to the Cathedral and shops and restaurants. Would highly recommend this hotel. Customer service was very impressive.

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. All Ambassadors of Sofitel Strasbourg Grande Ile are delighted to see that your stay was enjoyable and thank you for your positive review. It is a pleasure to read that you appreciated our services and, above all our location in the city center... More 

Melbourne
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We arrived at The Sofitel in Strasbourg early in the afternoon after a long plane and train journey from Melbourne - there was no-one at the door to help us with our bags, and then we stood at the reception desk while the two staff members gave another couple tourism advice for 5 minutes. Apparently being a Platinum status Accor... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing the Sofitel Strasbourg Grande Ile for your stay in Alsace and to give us your feedback, which is essential to us. I am sorry to read that you experienced inconveniences both in your room and at your arrival and have reported them to our Front of House Manager who apologize for this situation. Please... More 

Perth, Western Australia
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Booked a Superior Room with late checkout until 5.00PM and although that cost 70 Euros extra it was very much appreciated as we were joining a Rhine Cruise at 6.00PM which would have made a long tiring day if we had had to check out even at say 12.00 PM. The Room was larger than many French Hotel Rooms and... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay was enjoyable and thank you for your positive review. It is an honor for the Ambassadors to receive beautiful feedback and we are delighted to share the Sofitel Experience with our guests. I have personnaly... More 

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