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Sofitel Strasbourg Grande Ile

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4 place St Pierre le Jeune, 67000 Strasbourg, France
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Sofitel Strasbourg Grande Ile
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Sofitel Strasbourg Grande Ile
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1,124 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

Lovely hotel in a beautiful little city. The hotel staff were friendly and attentive. The location is just a few minute walk from the Cathedral and close to shops and cafes. The rooms are large by European standards as well as the bath. Linens were fresh and crisp and allowed for a refreshing nights sleep. Our family of five would... More 

Review collected in partnership with this hotel

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for your positive comment, which I have shared with all our Ambassadors. We would like to thank you for this beautiful review. It is a pleasure to know that your stay with us, in the heart of Strasbourg, was enjoyable, and we hope that we will have the occasion to welcome you back soon in Sofitel... More 

Singapore, Singapore
Top Contributor
82 reviews 82 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I like the Sofitel and Pullman brands and generally they are very good but this one seemed like an old property with some window dressing. When we arrived there were cars littered outside and not staff to assist - when I went into the hotel I was greeted by a polite by overrun front desk manager who said that her... More 

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, I would like to thank you for choosing to stay with us in the capital of Alsace, and I am pleased that you had an overall nice experience, especially thanks to our staff. However, I duly noted your comment regarding your arrival and the unavailibility of our Ambassadors, outside. I have immediately forwarded it to our Front of... More 

Zurich, Switzerland
Top Contributor
134 reviews 134 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just above the Place Kleber and the high end shops on Rue De La Messange and in easy distance of the cathedral. Good rooms, nicely decorated, very good bathrooms. Avoid the bar: EUR 18.00 for a glass of champagne.

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us in Sofitel Strasbourg Grande Ile, and for taking the time to pass on your feedback. I am delighted to hear that you had a nice time in our hotel and that our location near Notre Dame Cathedral and city center charmed you. Your opinion concerning the bar was shared with... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We were so impressed with the Sofitel hotel. My husband and I were finishing our multi-country trip with the final stop here in Strasbourg. When we arrived, Claire and Mallory took fantastic care of us. They are both very kind and Claire even walked us into our room and explained all the facilities to us. I don't know the name... More 

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay in Sofitel Strasbourg Grande Ile was enjoyable and thank you for your positive review. It is a pleasure to know that you appreciate our hotel and I have personnaly shared your beautiful comment with Ambassadors... More 

Strasbourg, France
1 review
5 of 5 stars Reviewed 1 week ago

So perfect. They treat you so well. The rooms are small, but the hotel is lovely. It's located near a central tram spot and walkable to every major attraction on the grande ile. The bed was very comfortable and the staff went out of their way to help me in numerous ways.

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for your positive comment about your stay in Sofitel Strasbourg Grande Ile, which I have shared with all our Ambassadors. It is a pleasure to know that your stay with us was enjoyable and we hope that we will have the occasion to welcome you back soon. Yours sincerely, Laetitia Arnold, Guest Experience and Communication Manager More 

Mumbai (Bombay), India
Top Contributor
60 reviews 60 reviews
55 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a most beautiful city made even better with the presence of such a nice hotel like the Sofitel. The location is so good that one can walk everywhere including the Train station if need be.This hotel has some really good staff including the Concierge which i think was one of the best and this is needed in such... More 

Was this review helpful? Yes 1
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us in Sofitel Strasbourg Grande Ile and for letting us know about your feedback. I am pleased to read that you enjoyed our service as well as the location and that you much appreciated our beautiful city of Strasbourg. I directly shared your comment especially with our Concierge who wishes to... More 

Contributor
12 reviews 12 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located in downtown Strasburg very close to Keller square. All furniture are of high quality and design... The reception room is majestic and staff is really friendly. One of the think I appreciate the most is the endless breakfast, really one of the widest choices I ever seen. It's an expensive hotel but on the other hand... More 

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay in Sofitel Strasourg was enjoyable and thank you for your positive review. Also, we appreciated to read that our breakfast service was excellent for you and we would like to thank you for that. Our... More 

Brüssel, Belgien
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel well situated. Very friendly welcome. Due to EP-session week no upgrade as a AClub platinum member, therefore these 12 weeks per year ar to be avoided! Very happy to find out, that Hermes products made it back to the bathroom.

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us and for letting us know about your feedback. I am pleased to read that you enjoyed our service as well as the location and that you much appreciated our beautiful city of Strasbourg. I am delighted to see that you appreciated the friendlyness of our Ambassadors, and all of them... More 

Greece
Contributor
11 reviews 11 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location: just in the centre, walking distance to all the shops and the tourist points such as Notre Dame, the little France, the boat ride... The hotel is very nice decorated and modern. Our superior room was very spacious and clean. The bed magnificent... We consider returning just for that! The service of the hotel deserves the 5 stars!... More 

Was this review helpful? Yes 1
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for your positive review, which I have shared with all our Ambassadors, and especially with our Concierge who joins me to adress you its thanks for your beautiful comment. It is a pleasure to know that your stay with us was enjoyable and you appreciated the discover of the capital of Alsace. We hope that we... More 

Fort Lauderdale, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel, professional services, customer services oriented, very clean, excellent restaurant, good situation, right in Downtown, I will go back for sure when I will have to go to Strasbourg. Will recommend that hotel

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay was enjoyable and thank you for your positive review. All our Ambassadors join me to adress you their thanks. It is a honor to know that they work every day with pleasure for giving satisfaction... More 

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