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Sofitel Strasbourg Grande Ile

Certificate of Excellence
5.0 of 5
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4 place St Pierre le Jeune, 67000 Strasbourg, France
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Magnifique breakfast
Sofitel Strasbourg Grande Ile
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Ranked #11 of 128 Hotels in Strasbourg
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Pippa I
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1,189 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A luxurious hotel, beds were fab only complaint was the cleaning-big clump of hair on bedroom floor. Would still recommend though as it was really lovely, breakfast is a must, best I've had in a hotel! Close to a tram stop and only 10 minutes walk from main station, 5 minutes to main area/cathedral & 10 minutes to Petit France.

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Austin, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed 5 days ago NEW

We arrived in Strasbourg after several weeks of staying in boutique apartments in small towns. It was great to finally have air conditioning (heat wave) and all the amenities of a really nice hotel. Location is perfect...about 10 minute walk from cathedral and all the activities around it. Breakfast was really tasty. Cocktails/snacks at the bar were pretty pricey but... More 

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to share your review with us and other travellers. In Sofitel Luxury Hotels, we do our best so that every minute spend with us is a pleasure, that is why I am glad to read that we did... More 

Northamptonshire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stayed just one night on our way to Lake Como. Lovely setting for this hotel in the Centre and I cannot compliment the staff enough. From reception (Pauline & Justine) to housekeeping (Julie) and restaurant service at breakfast - all staff were great. Although we had a room which was too hot - and the Aircon was not up to... More 

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. It is always a pleasure to receive positive feedback like yours and I will share your comments with our team, and especially with the Front Desk, the Housekeeping and the Breakfast Ambassadors. I am sure that all of them will receive your beautiful... More 

New England, USA
Level Contributor
62 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Unfortunately, despite some individuals at the hotel, the level of service is poor. The rooms and halls smell horribly of cheap deodorizers, presumably to mask the smell of cigarettes. Our room was comfortable, but the shower drain was clogged and a light bulb was out. Service at breakfast on Sunday was a nightmare. The location is convenient, but tucked away... More 

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for your feedback, which is essential to us. I am sorry to read that you experienced inconveniences both in the service and at breakfast time and have reported them to our Housekeeping and Food and Beverage Managers. All received your comment with a lot of attention and we will take necessary measures to this does not... More 

Atlanta
Level Contributor
79 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 1 week ago

We had stayed at the Sofitel in Luxembourg and had one of the best hotel experiences ever. This Sofitel is not in the same league. Rooms are small and very average. Except for a straight back desk chair, there's no other chair, I guess because there is no room. The a/c during the recent heat wave ran continuously but had... More 

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing the Sofitel Strasbourg Grande Ile to stay and for taking the time to tell us your experience. I understand your disappointment about the size of your room. Our hotel has been built in 1964 as the first Sofitel hotel in the world. As of today, we must compose with this building and its configuration.... More 

Freiburg im Breisgau, Germany
Level Contributor
161 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is well located, in the Old Town and just 5 min walk from the main shop places (Galeries Lafayette, FNC and Monoprix) and also have plenty restaurants and cafés around. The lobby is beautiful, the decor is modern and fashionable and the staff is friendly, but the room is quite small and the rooms smoke cigarette and in... More 

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us and for letting us know about your feedback. I am pleased to read that you enjoyed our location and our modern decoration. I duly noted that the room you slept smelled cigarette. We are sorry for this incident and I wanted to thank you for this feedback that will help... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Sofitel Strasbourg is perfectly located near the vibrant centre of the city with many shops and cafes in walking distance. The rooms are very comfortable although the Air Conditioning does not work well when temperatures head north of 30c. The breakfasts are exceptionally good although the service level on drinks was poor by Sofitel standards. Nonetheless the outside area is... More 

Review collected in partnership with this hotel

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Laetitia A, Responsable relations clients at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to tell us your overall opinion. In Sofitel Luxury Hotels, we do our best so that every minute spent with us is a pleasure that is the reason why I am sorry to read that we did not... More 

All over the place
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

The upgraded room was quite small with a very large and comfortable bed. Bathroom was very small with shower, no bath. Kettle and nespesso machine provided. Good sound proofing. Turn down service was different each night, first time music was turned on, second night bins were emptied. As breakfast cost €25 we skipped that and really wish we had done... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us and for letting us know about your feedback. I am pleased to read that you enjoyed our service as well as the our confortable bedroom and our small unique vineyards in the heart of Strasbourg. However, I duly noted your comment about the price of the breakfast and I will... More 

Derby, United Kingdom
Level Contributor
59 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Strasbourg was a city we had always wanted to visit and when the offer with Luxury Escapes came along we went for it. Short flight from the UK, and a private taxi transfer took us to the Sofitel. The room was a little on the small size and having discussed this with the helpful Reception Staff we upgraded to a... More 

Was this review helpful? Yes 1
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to write this comment and to tell us about your experience. In Sofitel Luxury Hotels, we do our best so that every minute spend with us is a pleasure, that is why I pleased to read that you... More 

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