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Sofitel Strasbourg Grande Ile

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4 place St Pierre le Jeune, 67000 Strasbourg, France
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Magnifique breakfast
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Sofitel Strasbourg Grande Ile
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Sofitel Strasbourg Grande Ile
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1,127 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Western Australia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked a Superior Room with late checkout until 5.00PM and although that cost 70 Euros extra it was very much appreciated as we were joining a Rhine Cruise at 6.00PM which would have made a long tiring day if we had had to check out even at say 12.00 PM. The Room was larger than many French Hotel Rooms and... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay was enjoyable and thank you for your positive review. It is an honor for the Ambassadors to receive beautiful feedback and we are delighted to share the Sofitel Experience with our guests. I have personnaly... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I had only stayed in Strasbourg once before on an overnighter in a pokey little hotel room near the station a few years ago, but thought the City worthy of a proper visit. So chose the Sofitel for a three nighter over the Whit Monday holiday. What a good choice! The entrance lobby and courtyard are outstanding. The reception, concierge,... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for your positive comment, which I have shared with all our Ambassadors. It is a pleasure to know that your stay with us was enjoyable and we hope that we will have the occasion to welcome you back soon in Sofitel Strasbourg Grande Ile. Yours sincerely, Laetitia Arnold, Guest Experience and Communication Manager More 

Richmond, Virginia
2 reviews
5 of 5 stars Reviewed 1 week ago

Lovely hotel in a beautiful little city. The hotel staff were friendly and attentive. The location is just a few minute walk from the Cathedral and close to shops and cafes. The rooms are large by European standards as well as the bath. Linens were fresh and crisp and allowed for a refreshing nights sleep. Our family of five would... More 

Review collected in partnership with this hotel

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for your positive comment, which I have shared with all our Ambassadors. We would like to thank you for this beautiful review. It is a pleasure to know that your stay with us, in the heart of Strasbourg, was enjoyable, and we hope that we will have the occasion to welcome you back soon in Sofitel... More 

Singapore, Singapore
Top Contributor
86 reviews 86 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

I like the Sofitel and Pullman brands and generally they are very good but this one seemed like an old property with some window dressing. When we arrived there were cars littered outside and not staff to assist - when I went into the hotel I was greeted by a polite by overrun front desk manager who said that her... More 

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, I would like to thank you for choosing to stay with us in the capital of Alsace, and I am pleased that you had an overall nice experience, especially thanks to our staff. However, I duly noted your comment regarding your arrival and the unavailibility of our Ambassadors, outside. I have immediately forwarded it to our Front of... More 

Zurich, Switzerland
Top Contributor
142 reviews 142 reviews
25 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

Just above the Place Kleber and the high end shops on Rue De La Messange and in easy distance of the cathedral. Good rooms, nicely decorated, very good bathrooms. Avoid the bar: EUR 18.00 for a glass of champagne.

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us in Sofitel Strasbourg Grande Ile, and for taking the time to pass on your feedback. I am delighted to hear that you had a nice time in our hotel and that our location near Notre Dame Cathedral and city center charmed you. Your opinion concerning the bar was shared with... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were so impressed with the Sofitel hotel. My husband and I were finishing our multi-country trip with the final stop here in Strasbourg. When we arrived, Claire and Mallory took fantastic care of us. They are both very kind and Claire even walked us into our room and explained all the facilities to us. I don't know the name... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay in Sofitel Strasbourg Grande Ile was enjoyable and thank you for your positive review. It is a pleasure to know that you appreciate our hotel and I have personnaly shared your beautiful comment with Ambassadors... More 

Strasbourg, France
1 review
5 of 5 stars Reviewed 2 weeks ago

So perfect. They treat you so well. The rooms are small, but the hotel is lovely. It's located near a central tram spot and walkable to every major attraction on the grande ile. The bed was very comfortable and the staff went out of their way to help me in numerous ways.

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for your positive comment about your stay in Sofitel Strasbourg Grande Ile, which I have shared with all our Ambassadors. It is a pleasure to know that your stay with us was enjoyable and we hope that we will have the occasion to welcome you back soon. Yours sincerely, Laetitia Arnold, Guest Experience and Communication Manager More 

Mumbai (Bombay), India
Top Contributor
60 reviews 60 reviews
55 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a most beautiful city made even better with the presence of such a nice hotel like the Sofitel. The location is so good that one can walk everywhere including the Train station if need be.This hotel has some really good staff including the Concierge which i think was one of the best and this is needed in such... More 

Was this review helpful? Yes 1
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us in Sofitel Strasbourg Grande Ile and for letting us know about your feedback. I am pleased to read that you enjoyed our service as well as the location and that you much appreciated our beautiful city of Strasbourg. I directly shared your comment especially with our Concierge who wishes to... More 

Contributor
12 reviews 12 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located in downtown Strasburg very close to Keller square. All furniture are of high quality and design... The reception room is majestic and staff is really friendly. One of the think I appreciate the most is the endless breakfast, really one of the widest choices I ever seen. It's an expensive hotel but on the other hand... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay in Sofitel Strasourg was enjoyable and thank you for your positive review. Also, we appreciated to read that our breakfast service was excellent for you and we would like to thank you for that. Our... More 

Brüssel, Belgien
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel well situated. Very friendly welcome. Due to EP-session week no upgrade as a AClub platinum member, therefore these 12 weeks per year ar to be avoided! Very happy to find out, that Hermes products made it back to the bathroom.

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us and for letting us know about your feedback. I am pleased to read that you enjoyed our service as well as the location and that you much appreciated our beautiful city of Strasbourg. I am delighted to see that you appreciated the friendlyness of our Ambassadors, and all of them... More 

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