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Sofitel Strasbourg Grande Ile

5.0 of 5 4 place St Pierre le Jeune, 67000 Strasbourg, France
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Certificate of Excellence 2014
Sofitel Strasbourg Grande Ile
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Sofitel Strasbourg Grande Ile
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990 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canberra, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed a few days just before Xmas with family of 4. Plus: perfect location for the Xmas Markets and visiting the old town (which is superbe). Comfortable hotel, pleasant staff, good rooms. Minus: this great location means that is very hard to park during the ultra busy time of Xmas; their parking was full and the nearest parking was still... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay was enjoyable and thank you for your positive review. We hope to have the pleasure to welcome you back soon, Kind regards, Laetitia Arnold Guest Experience and Communication Manager More 

Singapore, Singapore
Top Contributor
155 reviews 155 reviews
27 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel : Sofitel Strasbourg Location : Ideally located. 30 secs walking away from place Kleber , 5 mins away from the Cathedral and 10 mins away from La Petite France. Centre of centre. Ambience : Modern. Minimalist. A bit hip and happening. Service : Prompt and professional. We arrived early and was a pleasant surprise our room was ready and... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay was enjoyable and thank you for your positive review. We hope to have the pleasure to welcome you back soon, Kind regards, Laetitia Arnold Guest Experience and Communication Manager More 

Leicestershire
Contributor
16 reviews 16 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The outside of the hotel is nothing to look at but once you walk inside, it is beautiful. We stayed here for four nights over Christmas and had just a wonderful time. The garage is underground and so your car is parked by the concierge. Each time you want the car, the concierge drives it around to the front of... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for your positive comment, which I have shared with all our Ambassadors. It is a pleasure to know that your stay with us was enjoyable and we hope that we will have the occasion to welcome you back soon. Yours sincerely, More 

Schaffhausen, Switzerland
Top Contributor
125 reviews 125 reviews
37 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here during a weekend trip to Strasbourg. Location: It is in the absolute center of Strasbourg. From here you can walk to anywhere in the center. Especially in the winter you can easily reach all the Christmas markets. Building: The building is a bit older (therefore the rooms are not extremely big), but it also gives it a... More 

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Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, I would like to thank you for choosing to stay with us, and I am pleased that you had an overall nice experience. However, I duly noted your comment about your room and I have immediately forwarded it to our General Housekeeper, who apologizes about this situation. Please rest assured that she will take immediate action for this... More 

Dallas, Texas
Top Contributor
104 reviews 104 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here recently and it was fantastic. It is perfectly situated in the city, making everything easy to walk to. The only thing I will say is that the rooms are tiny. You must visit the bar, it has excellent drinks and a nice menu as well. The staff exceeded all expectations!

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for your positive comment, which I have shared with all our Ambassadors. It is a pleasure to know that your stay with us was enjoyable and we hope that we will have the occasion to welcome you back soon. Yours sincerely, More 

London, England, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

While the room was lovely (albeit small), the service at the Sofitel over our three day stay was consistently sub-par. 1) We asked the front desk for a wine bar recommendation in the area and were given two, both of which they marked exactly on a map. The first we went to was not open (although they had said they... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for your feedback, which is essential to us. I am sorry to read that you experienced inconveniences both in you room and at the reception and have reported them to our Housekeeping and Front Office Managers . However, I am pleased to read that you appreciatedthe quality of your room and would like to thank you... More 

Garmisch-Partenkirchen, Germany
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Day 1: The location was perfect! ...but Arrived at hotel and had to fight for parking to unload our luggage. Once inside, the staff was friendly and courteous, however a simple request for some pet bowls arranged for a few days in advance was unfulfilled until much later. The hotel room, even thou modern, still looked old. Chipped floor tiles... More 

Was this review helpful? Yes 1
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for your feedback, which is essential to us. I am sorry to read that you experienced inconveniences both in you room and at the bar and have reported them to our Housekeeping and Food and Beverage Managers . However, I am pleased to read that you appreciated our Ambassadors actions and attitude and would like to... More 

Istanbul, Turkey
Contributor
17 reviews 17 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

You pay for the location. We like big rooms with balconies so we went for the opera suite. It was unnessarily huge. Our friends had deluxe rooms and they were tiny. All aside, you cannot beat this location though. Definitely the address to stay in Strasbourg (you have to nevermind the price though)... Free wifi was surely welcomed by us..

Was this review helpful? Yes
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for choosing to stay with us and for letting us know about your feedback. I am pleased to read that you enjoyed our service as well as the location and that you much appreciated our beautiful city of Strasbourg. However, I duly noted your comment about the room sizes, and I would like to inform you... More 

Bangkok, Thailand
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very chic designer hotel that's very close to downtown and shopping area and everything is within walking disctance. The decor is very classy and trendy with outdoor seating. Room is a bit tiny but overall a very nice experience. I specifically enjoyed the croissants they served during breakfast, cannot have enough!!

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us and for letting us know about your feedback. I am pleased to read that you enjoyed our service as well as the location and that you much appreciated our beautiful city of Strasbourg. We hope to have the pleasure to welcome you back soon, Kind regards, More 

Raleigh, NC
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were stranded in Strasbourg during a River cruise where my husband had to be hospitalized for three days. The staff was so helpful to me, especially Mathieu, the concierge and a bellman named Laslo who sent cookies to my husband and packed us a goody bag when we left for home! Rooms are small but lovely. Very convenient to... More 

Was this review helpful? Yes 1
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for your positive comment, which I have shared with all our Ambassadors especially Matthieu and Laslo. It is a pleasure to know that your stay with us was much more enjoyable that it had to be and we hope that we will have the occasion to welcome you back soon in better conditions. Yours sincerely More 

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Additional Information about Sofitel Strasbourg Grande Ile

Address: 4 place St Pierre le Jeune, 67000 Strasbourg, France
Location: France > Alsace > Bas-Rhin > Strasbourg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Strasbourg Grande Ile 5*
Number of rooms: 150
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Also Known As:
Sofitel Strasbourg Hotel Strasbourg
Strasbourg Sofitel
Accor Strasbourg
Hotel Style:
#1 Business Hotel in Strasbourg
#2 Family Hotel in Strasbourg
#7 Luxury Hotel in Strasbourg
#15 Romantic Hotel in Strasbourg

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