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Sofitel Strasbourg Grande Ile

Certificate of Excellence
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4 place St Pierre le Jeune, 67000 Strasbourg, France
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Magnifique breakfast
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Sofitel Strasbourg Grande Ile
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Sofitel Strasbourg Grande Ile
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1,183 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta
Level Contributor
79 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We had stayed at the Sofitel in Luxembourg and had one of the best hotel experiences ever. This Sofitel is not in the same league. Rooms are small and very average. Except for a straight back desk chair, there's no other chair, I guess because there is no room. The a/c during the recent heat wave ran continuously but had... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing the Sofitel Strasbourg Grande Ile to stay and for taking the time to tell us your experience. I understand your disappointment about the size of your room. Our hotel has been built in 1964 as the first Sofitel hotel in the world. As of today, we must compose with this building and its configuration.... More 

Freiburg im Breisgau, Germany
Level Contributor
159 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is well located, in the Old Town and just 5 min walk from the main shop places (Galeries Lafayette, FNC and Monoprix) and also have plenty restaurants and cafés around. The lobby is beautiful, the decor is modern and fashionable and the staff is friendly, but the room is quite small and the rooms smoke cigarette and in... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us and for letting us know about your feedback. I am pleased to read that you enjoyed our location and our modern decoration. I duly noted that the room you slept smelled cigarette. We are sorry for this incident and I wanted to thank you for this feedback that will help... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 6 days ago NEW

Sofitel Strasbourg is perfectly located near the vibrant centre of the city with many shops and cafes in walking distance. The rooms are very comfortable although the Air Conditioning does not work well when temperatures head north of 30c. The breakfasts are exceptionally good although the service level on drinks was poor by Sofitel standards. Nonetheless the outside area is... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations clients at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to tell us your overall opinion. In Sofitel Luxury Hotels, we do our best so that every minute spent with us is a pleasure that is the reason why I am sorry to read that we did not... More 

All over the place
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

The upgraded room was quite small with a very large and comfortable bed. Bathroom was very small with shower, no bath. Kettle and nespesso machine provided. Good sound proofing. Turn down service was different each night, first time music was turned on, second night bins were emptied. As breakfast cost €25 we skipped that and really wish we had done... More 

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us and for letting us know about your feedback. I am pleased to read that you enjoyed our service as well as the our confortable bedroom and our small unique vineyards in the heart of Strasbourg. However, I duly noted your comment about the price of the breakfast and I will... More 

Derby, United Kingdom
Level Contributor
59 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed 1 week ago

Strasbourg was a city we had always wanted to visit and when the offer with Luxury Escapes came along we went for it. Short flight from the UK, and a private taxi transfer took us to the Sofitel. The room was a little on the small size and having discussed this with the helpful Reception Staff we upgraded to a... More 

Was this review helpful? Yes 1
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to write this comment and to tell us about your experience. In Sofitel Luxury Hotels, we do our best so that every minute spend with us is a pleasure, that is why I pleased to read that you... More 

Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

After much research and filtering of hotels based on location, reviews, cleanliness and amenities I landed on this hotel and it was the perfect decision. The concierge was exceptional and staff was super accommodating.

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for your positive comment, which I have shared with all our Ambassadors, and especially with our concierge. It is a pleasure to know that your stay with us was enjoyable and we hope that we will have the occasion to welcome you back soon. Yours sincerely, Laetitia Arnold, Guest experience manager More 

Aarschot, Belgium
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Pet friendly. Friendly staff that will make sure that your stay is memorable. Nice, clean rooms although a bit small. Great breakfast. Parking service. Internet ( free) was not good at all, surprisingly

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for your positive comment, which I have shared with all our Ambassadors. It is a pleasure to know that your stay with us was enjoyable and we hope that we will have the occasion to welcome you back soon. Yours sincerely, Laetitia Arnold, Guest experience manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Stayed in the Sofitel from 29 Jun to 2 Jul. Comfortable stay throughout. Special mention to Conceirge (Gregory) who kept us updated on the outcome of negotiations on the French ATCO strike happening that week, so that we could consider alternative means of transport if required.

Review collected in partnership with this hotel

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you very much for choosing to stay with us in the capital of Alsace. We are delighted to see that your stay in Sofitel Strasbourg Grande Ile was enjoyable and thank you for your positive review. Gregory, our Concierge, received your compliments with lot of pleasure. Thank you ! We hope to have the pleasure to welcome... More 

Steyning, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 nights after a bad stay at an apartment . The rooms were lovely and the service was excellent breakfast was yummy and lots of it. Only criticism was that the drinks were very expensive compared to outside. The location was great, near to everything.

Was this review helpful? Yes
Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for choosing to stay with us in Sofitel Strasbourg Grande Ile, and for taking the time to pass on your feedback. I am delighted to hear that you had a nice time with us and hope that we will have the pleasure to welcome you again soon. Kind regards, Laetitia Arnold, Guest Experience Manager More 

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