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All 132 Strasbourg hotels

Mercure Strasbourg Gare Centrale

4.0 of 5 Hotel   |   14-15 place de la Gare, 67000 Strasbourg, France
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Mercure Strasbourg Gare Centrale
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Ranked #44 of 132 hotels in Strasbourg
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149 people have reviewed this hotel

Traveler rating
    26
    78
    31
    12
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brussels
Contributor
17 reviews 17 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Second and last time staying in this so called 4 star hotel: both rooms were extremely small, and the current room additionally has no air condition (apparently it was decided to cut the heating and air condition, as April is neither hot nor cold...) with the result that the room is 30 degrees. The "solution" offered was that to leave... More

Was this review helpful? Yes 2
Paris, France
Top Contributor
112 reviews 112 reviews
112 hotel reviews
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed February 22, 2014

Many positive aspects : convenient location opposite central station (the area is safe), impressive & well maintained art deco building looking beautiful in the evening, attentive staff (all my requirements were kindly met), cosy lobby and atrium, fresh and diversified breakfast in a nice room ... Many negative aspects : although large in size, the room was really dated. The... More

Was this review helpful? Yes 1
FredericFortin, Directeur général at Mercure Strasbourg Gare Centrale, responded to this review

Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. For the Room design, we will renov all the hôtel very soon,... More

Auckland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2013

Good value, only stayed one night. Smallish room, clean but dated, hotel could do with updating. Easy walk to everywhere, great place to visit we loved it, beatiful buildings and cathedral one of the best. Would have liked more time there.

Was this review helpful? Yes
FredericFortin, Directeur général at Mercure Strasbourg Gare Centrale, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Milford on Sea, United Kingdom
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 2, 2013

This was an overnight stop on our way back to London from Italy. I can't comment on the value as were part of a Great Rail Journeys group but it was a great location opposite Strasbourg's modern Gare Central and a short walk to all the beautiful buildings of Strasbourg. Our room was small but comfortable with complimentary water and... More

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FredericFortin, Directeur général at Mercure Strasbourg Gare Centrale, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Calgary, Canada
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 3, 2013 via mobile

Had an excellent night at this hotel. We were in a Privilege room which included a number of soft drinks and bottled water in an in room fridge. The hotel has free WiFi and it works well. It is very close to the Gare Central. When you exit the train station just look to your 10 o'clock position and there... More

Was this review helpful? Yes
FredericFortin, Directeur général at Mercure Strasbourg Gare Centrale, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Knutsford
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 5, 2013

If this is a 4-star hotel, then I cannot begin to comprehend the French ranking system. This is a conveniently positioned (for the station) budget, bed and breakfast hotel, nothing more. I cannot comment on the price as we were staying with a group from Great Rail Journeys as part of a package so I don't know what the hotel... More

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FredericFortin, Directeur général at Mercure Strasbourg Gare Centrale, responded to this review

Dear Sir, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality. Evel meets... More

London
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed August 13, 2013

Arrived at this hotel tired, hot and irritable after a delayed journey from Italy. The room was far too hot (this was during the heatwave in Europe - we had a thunderstorm overnight) and the air conditioning did not seem to be able to cope. The room was very small and it was difficult for two adults to move around... More

Was this review helpful? Yes
FredericFortin, Directeur général at Mercure Strasbourg Gare Centrale, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 6, 2013

on arriving at the Hotel after a long journey our first impression was it was very clean, spacious and reception was quick to sort the groups rooms, however when we entered our room, which was adequately furnished with coffee and tea making facilities, we felt as though we had entered a sauna. the air conditioning was not working and the... More

Was this review helpful? Yes 1
FredericFortin, Directeur général at Mercure Strasbourg Gare Centrale, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More

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Additional Information about Mercure Strasbourg Gare Centrale

Also Known As:
Mercure Strasbourg Gare Centrale Hotel
Mercure Strasbourg Gare Centrale Hotel Strasbourg
Accor Strasbourg Gare Centrale
Address: 14-15 place de la Gare, 67000 Strasbourg, France
Location: France > Alsace > Bas-Rhin > Strasbourg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#17 Luxury Hotel in Strasbourg
#25 Business Hotel in Strasbourg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Strasbourg Gare Centrale 4*
Official Description (provided by the hotel):
3 star hotel with 60 rooms completely renovated in 2006. The Mercure Strasbourg Gare Centrale is located across from the main train station, 5 minutes walk from the city centre, 10 minutes walk from the scenic Petite France area and 5 km from the European Parliament. A massive glass roof spans the hotel reception and bar.The hotel features a glass elevator and offers guests a breakfast made with organic products.Other facilities include a public car park and meeting room. ... more   less 
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