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Mercure Strasbourg Centre Gare

14-15 place de la Gare, 67000, Strasbourg, France
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1 room 1 adult
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Mercure Strasbourg Centre Gare
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288 Reviews from our TripAdvisor Community

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A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

Very satisfied with our stay in this hotel. The rooms are adequate with nice clean and spacious bathroom. Centrally located and very near to the railway station. Very helpful and courteous staff. Overall an excellent stay.

Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
Stockport, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 8, 2015

We stopped here for three nights over the weekend of December 5th. The hotel is ideally placed just a couple of minutes from the station. The hotel staff were friendly helpful and every professional. We didn't eat in the restaurant as there is so much choice in town, which is 10 minutes walk. The room was spacious enough for a... More 

Helpful?
Thank garynb
FredericFortin, Directeur général at Mercure Strasbourg Centre Gare, responded to this review

Dear Garynb, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 27, 2015 via mobile

This hotel is very convenient on getting around because of it's location which is right across the train station. Check-in staff does not follow the hospitality industry standard by saying the guest room number out loud. Lastly needle was found on my room floor, luckily I notice it before anything bad happened.

Helpful?
Thank Ong B
FredericFortin, Directeur général at Mercure Strasbourg Centre Gare, responded to this review

Dear Ong B, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Tucson, Arizona
Level Contributor
92 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed November 25, 2015

The Mercure Gare is definitely well named: it's right next to the train station, along with 10 other hotels. But for 200 Euros a night, I expected something more luxurious or at least well-appointed. I'm not saying I go to hotels for the little shampoo bottles, but the trend of "hanging a bottle in the shower for every use" strikes... More 

Helpful?
Thank jms-on-the-road
FredericFortin, Directeur général at Mercure Strasbourg Centre Gare, responded to this review

Dear jms, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

North Yorks, UK
Level Contributor
140 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 stars Reviewed October 27, 2015

Maybe a bit dated and by international standards a three, rather than four, star hotel, but very clean, with friendly, helpful and efficient staff. The breakfast, included in our room rate, was excellent - great coffee, breads, pastries, meats, cheeses, eggs etc. Decorated in typically Mercure brownish maroon, the rooms are perfectly adequate, simply furnished and clean. Shame ours had... More 

Helpful?
Thank PaulausTirol
FredericFortin, Responsable commercial at Mercure Strasbourg Centre Gare, responded to this review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 29, 2015

This was an overnight hotel for our group. Considering its position we were very happy with the hotel, friendly staff and good facilities. The room we were allocated faced an internal well and was ideal, quite and private. For one night only it was above expectations. Totally recommended.

Helpful?
Thank Gerry K
FredericFortin, Directeur général at Mercure Strasbourg Centre Gare, responded to this review

Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of... More 

Eindhoven, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 18, 2015

Pro: - Great location, with everything within walking distance. - Good breakfast, mostly cold cuts with plenty of choices for breads and juices. Some hot dishes. -The staff is friendly and helpful with a high degree of professionalism. Con; - The rooms are a bit small and the bed is not the best for tall people. It is well equipped... More 

Helpful?
1 Thank Griffin M
FredericFortin, Directeur général at Mercure Strasbourg Centre Gare, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 16, 2015

We were only in Strasbourg for 2 nights and this hotel was perfect. Close to the train station and a short walk from the tourist district. The room was comfortable, I personally loved our private balcony. The breakfast was great. The staff were delightful, friendly and very helpful. We are heading back next year and will happily stay here again.

Helpful?
1 Thank Bron R
FredericFortin, Directeur général at Mercure Strasbourg Centre Gare, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 16, 2015

I booked this hotel being a frequent Accor traveller with a gold membership. Though the hotel didn't offer us a room upgrade, we were very satisfied with the room. The curtain system was a bit loose, but the stay was very nice. The hotel is two stops by streetcar away from the centers stop Homme de Fer. Rooms are big,... More 

Helpful?
Thank Boston300
FredericFortin, Directeur général at Mercure Strasbourg Centre Gare, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 9, 2015

I spent a week in this hotel while visiting Strasbourg for a conference. It was good for access to the city and transport as the central station is across the road and tram lines are nearby. The city centre is a short walk away. I had a good room on the fifth floor which was quit and comfortable. A good... More 

Helpful?
1 Thank David J
FredericFortin, Directeur général at Mercure Strasbourg Centre Gare, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

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