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BEST WESTERN Hotel De France

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20 Rue Du Jeu Des Enfants, 67000 Strasbourg, France
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276 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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Beirut, Lebanon
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room are clean and of good size The Soap,body wash, shampoo and conditioner are all the same (this is weird for me) Poor when it comes to sanitary products and not all rooms get the same things Reception service was good and helpful Breakfast was ok and they offered coffee and cookies after hours, and beverage was offered in the... More 

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Freiburg im Breisgau, Germany
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed there for 2 nights when we were in Strasbourg and it was a very good experience. The hotel is clean and organized. It has an elevator and the rooms are large and spacious. Breakfast was good, and the rooms were cleaned everyday. Free croissants, coffee, beer, and pretezels were always offered in the lobby. The location to city... More 

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london
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed May 26, 2015

OK, I arrived late evening and it was dark but I really thought the hotel had closed down. I completely missed the entrance and the ground floor had paper covered windows and a for sale sign. Needless to say the hotel was open but it's really no oil painting externally. The room was a reasonable size with a clean shower... More 

Was this review helpful? Yes 1
Glasgow, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 12, 2015

Spent an extended weekend in this well located modern hotel in Strasbourg. Handy for all the sights which are within easy walking distance. Railway station is an easy 10 minute stroll away and other public transport even closer. Reception staff very friendly and helpful. A nice touch is the daily free beer and pretzels in the Reception area between 6.00pm... More 

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CHUBSCHER, Directeur général at BEST WESTERN Hotel De France, responded to this review

Dear Madam, Dear Sir, Thank you for this insightful review about your stay. You gave away some nice insider tips which I am sure other travellers will find very helpful. We hope to welcome you again in Strasbourg! With best regards, Claudine Hubscher, Hotel Manager More 

Palm Beach, Florida
Level Contributor
119 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
3 of 5 stars Reviewed April 17, 2015

Decent location on the commercial/retail side of the river. An easy ten minute walk from the train station. Hotel is set back from the road a bit so not easy to spot. Desk staff was very pleasant. Room was adequate with large bath. No shower stall, but a drain in the middle of the bathroom. Water sprays everywhere. Wifi included... More 

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CHUBSCHER, Directeur général at BEST WESTERN Hotel De France, responded to this review

Dear Madame, dear Sir, Thank you for all the feedback you provide in your review. We will use it to progress even further and to be able to provide you a good service in the future. We are looking forward to welcoming you again in our hotel and our city. With best regards, Cl Hubscher, Hotel Manager More 

Cologne, Germany
1 review
4 of 5 stars Reviewed April 15, 2015

Nice stay, very friendly and helpful staff, good breakfast, comfortable bed. Good located near centre of the city and Petite-France-Quarter. Parking in garage was pleasant although a little bit narrow. Windows could be renewed, Lighting of staircase from groundfloor to first floor could be better.

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CHUBSCHER, Directeur général at BEST WESTERN Hotel De France, responded to this review
Google Translation

Sehr geehrter Herr Wir danken Ihnen für Ihren Kommentar , wir haben Ihren Hinweis zur Kenntnis genommen Wir freuen uns,... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 7, 2015

At first sight not very charming, but very well located, own garage or big reduction for another garage in the neighbourhood, comfortable room and bathroom, although the lavatory seat was very unfirm, view to the patio poor, but quiet room, friendly and helpful staff, good and hearty breakfast

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CHUBSCHER, Directeur général at BEST WESTERN Hotel De France, responded to this review

Dear Sir, dear Madam We thank you for your review, we are glad you had a pleasant stay waiting to welcome you again Best regards Claudine HUBSCHER Directrice More 

Kortenberg, Belgium
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 17, 2015

Very nice hotel, very well located. Hotel De France is a nicely renovated hotel on 2 mintes walk from tje Place Kleber in the center of Strasbourg. Wide choice of restaurants and shops in walking distance. Small but very cosy rooms. Friendly staff. Ideal place to discover the beautifull centre of Strasbourg.

Was this review helpful? Yes 1
CHUBSCHER, Responsable réception at BEST WESTERN Hotel De France, responded to this review
Google Translation

Cher Monsieur Nous sommes heureux que vous ayez passé un agréable séjour dans notre hotel et esperons avoir le plaisir... More 

Rome
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 10, 2015

Older modernized hotel in good central position with lots of eating possibilities round about. Underground garage.was a real plus. Main room lighting not brilliant, but bedside OK. We had to open a window to get rid of the strong smell of cleaning fluid coming from the carpets, which was obvious even in the corridor coming from the lift. Room large... More 

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CHUBSCHER, Directeur général at BEST WESTERN Hotel De France, responded to this review

Dear Sir we thank you for taking the time to leave your comments, we are sorry for the inconvenients caused. Your opinion is very important for us to improve our service With my best regards Claudine Hubscher Manager More 

London
1 review
1 of 5 stars Reviewed December 26, 2014

Absolutely horrifying experience - booked a free cancellation room, then cancelled online, shown cancellation successful, no cancellation email sent, then saw my credit card statement and FULL FARE has been charged! Called hotel, very rude on the phone even explained the situation. not even one explanation listened to. never will make any booking from this particular hotel or hotel group.

Was this review helpful? Yes
CHUBSCHER, Directeur général at BEST WESTERN Hotel De France, responded to this review

Dear Madam, dear Sir, Thank you for completing the survey regarding your recent stay at our property. I ask you to contact us directly to explain our cancellation policy. You could made your reservation through an agency or a website wich need to be cancel directly on there website. I wait for you message on email hotel@francestrasbourg.com to give us... More 

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