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Hilton Manchester Deansgate

4.0 of 5 303 Deansgate, Manchester M3 4LQ, England
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Hilton Manchester Deansgate
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Hilton Manchester Deansgate
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2,308 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Manchester Deansgate
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Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 28, 2011

We stayed here for 5 nights recently. We stayed in an executive room and so we had a room on the 17th floor with great views across the city. We also had access to the executive lounge and had breakfast there every morning as well as attending the food and drinks reception every evening between 6pm and 8pm. Our room... More 

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BernadetteFGilligan, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Guest Thank you for staying with us and taking the time to share your feedback. I am pleased that you enjoyed the views from the floor to ceiling windows that all of guest rooms have to offer and I am glad that our location within the city worked well for you. Hilton Worldwide are delighted to be able to... More 

1 review
4 of 5 stars Reviewed November 25, 2011 via mobile

Stayed for 2 nights at the Manchester Deansgate in a Executive Suite. Excellent stay as a Diamond Hilton HHonors member this is one of the best Hilton stays! We used the valet parking offered by the hotel for £20 per night. The room wasn't ready as it still had to be checked by housekeeping. This wasn't an issue for us... More 

Was this review helpful? Yes
BernadetteFGilligan, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Guest Thank you for taking the time to complete this detailed review following your stay with us recently. We appreciate your kind words and feedback. I am delighted that your Executive Suite was to your liking and that you found our housekeeping standards to be high. We are always happy to receive great comments about our breakfast offering and... More 

Worcester
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 21, 2011

We stayed in a Queen room on saturday night paying £199 for B&B. Really quite a lot of money! Pros: The Cloud bar has a stunning view, friendly staff both at bottom and top of lift. Depending on your persuasion, Man City stay there (they leave for home games at lunchtime so dont expect to pull up in front of... More 

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BernadetteFGilligan, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Guest Thank you for taking the time to complete this review on line and for sharing your thoughts with everyone. I am pleased that you enjoyed your time in Cloud 23 and that you found our team members to be welcoming during your stay. Unfortunately, during your stay one of our guest lifts broke down, an engineer was called... More 

Halifax, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 19, 2011

My wife called me tonight to tell me that on arrival at this hotel it was overbooked and there was no room available. They were told that there were quite a few other people in the same position with a number of rooms over-booked a Saturday in the run up to Christmas. She has been found an alternative hotel with... More 

Was this review helpful? Yes 1
BernadetteFGilligan, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Guest Thank you for completing this review. Your feedback has allowed me to launch an investigation into your comments. It has been highlighted that your reservation was made for 20th November 2011, however you arrived at the hotel on 19th November 2011 and we were unable to offer you a room as we were already fully booked. Should we... More 

Australia
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed November 17, 2011

There is nothing at all nice about this hotel with the exception of the bar ( cloud ). Oh and the breakfast, for a buffet is better than others I've had at better hotels, however it ends there. The worst thing about it has to be the matresses, which I complained about whilst there. They are appallingly bad, it's possible... More 

Was this review helpful? Yes 1
BernadetteFGilligan, Manager at Hilton Manchester Deansgate, responded to this review

Dear Guest Thank you very much for completing this review following your recent stay with us. I am pleased to learn that you enjoyed your time in Cloud 23 and that our large breakfast offering was to your liking. I can assure you that I have taken on board your comments and I can confirm that an internal investigation of... More 

Kent, UK
Senior Contributor
47 reviews 47 reviews
42 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed November 16, 2011

We booked a Great Getaway deal for three nights in August 2011. We had an executive room on the 20th floor. The room was excellent - spacious, quiet and with great views. The breakfast buffet offered a very extensive choice and the quality was good. We would give the hotel a maximum rating were it not for a few minor... More 

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BernadetteFGilligan, Manager at Hilton Manchester Deansgate, responded to this review

Dear Guest Thank you for taking the time to complete this review following your stay at the hotel. I am pleased to learn that on the whole that you enjoyed your stay with us and I am glad that you enjoyed your guest room and breakfast. However, I was disappointed to read your feedback about the team members in Podium... More 

south yorkshire
Top Contributor
141 reviews 141 reviews
53 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed November 15, 2011

Stopped here for two nights in October and cant recommend it enough. The hotel is central, staff are excellent and everything was perfect. We swapped rooms within five minutesof arriving as my wife does not like o be near the lift (strange) but reception were excellent sorting another room on same floor immeadiatly and getting someone to move our bags.... More 

Was this review helpful? Yes
BernadetteFGilligan, Manager at Hilton Manchester Deansgate, responded to this review

Dear Guest Thank you for taking the time to share your positive feedback with everyone, we appreciate it. We are very fortunate to be centrally located within the city and I am glad that our location worked well for your visit to Manchester. I am glad that you found your guest room to be to your liking and that we... More 

London, United Kingdom
Top Contributor
56 reviews 56 reviews
48 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed November 13, 2011

I'd stayed at this Hilton a couple of times previously, when the stays had been uneventful - as a Hilton Hhonors Diamond member I get perks including free room upgrades, free access to the Executive Floor and (in theory) free internet access. Check-in was uneventful, room on the 21st floor looked OK initially, but then I saw the bathroom sink... More 

Was this review helpful? Yes 1
BernadetteFGilligan, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Guest Thank you for taking the time to complete this review. I note your comments regarding the window cleaning and we are aware they require cleaning; however the contractors need near perfect weather conditions to carry out these works. I empathise completely with your point regarding the poor night’s sleep you had due to noise disturbance from the guest... More 

Bournemouth
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2011

Just spent 3 nights at this hotel. Were surprised to receive a telephone call from them during our journey there to find out what time we were hoping to arrive and although we did arrive early our room was ready for us. Very much appreciated the valet car parking as we used our car quite a lot whilst there and... More 

Was this review helpful? Yes
BernadetteFGilligan, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Guest Thank you for taking the time to share your kind and informative feedback with everyone, we appreciate it. I am delighted that you had a great stay with us and that you found our facilities, service and team members to be excellent. We very much look forward to welcoming you back to the hotel when you next visit... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 13, 2011 via mobile

We had a king executive suite on the 19th floor for £344 this included a bottle of wine, chocolates, 3 course evening meal and continental breakfast. the room looked very used, there was dust under the lamp shades, mould in the shower cubicle and cracks in the ceiling. We did'nt get a choice during the evening meal as it was... More 

Was this review helpful? Yes 1
BernadetteFGilligan, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Guest Thank you very much for completing this review following your recent stay with us. I would also like to thank you for taking the time to speak us We greatly appreciate the time you have taken to detail the cleanliness of your room which was clearly not to our usual high standard. There can be no excuse for... More 

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Additional Information about Hilton Manchester Deansgate

Address: 303 Deansgate, Manchester M3 4LQ, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Manchester Deansgate 4*
Number of rooms: 279
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Also Known As:
Hilton Manchester Deansgate Hotel Manchester
Manchester Hilton
Hilton Deansgate
Hotel Style:
#19 Business Hotel in Manchester
#22 Luxury Hotel in Manchester
#37 Family Hotel in Manchester
#37 Romantic Hotel in Manchester

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