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Hilton Manchester Deansgate

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303 Deansgate, Manchester M3 4LQ, England
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Hilton Manchester Deansgate
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Hilton Manchester Deansgate
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2,505 reviews from our community

Traveler rating
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173
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cardiff, United Kingdom
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

My daughter and I stayed here for one night. The room was lovely and the beds were really comfy, we had a good nights sleep. The body products in the bathroom were good quality and smelt lovely. A few negatives were there is no free view so choice of channels is small, unless you want to pay for additional channels.... More 

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Oxford, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very happy customer - travelled for business but will definitely be back for a leisure trip to Manchester. Lovely helpful staff; the receptionist was able to make suggestions of nearby restaurants for dinner. I stayed in a standard double room and it was very nice - clean, comfortable, stylish, soft towels and nice bathroom products. Their swimming pool with jacuzzi,... More 

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John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Jess G It was our pleasure to have you stay with us whilst you were in the city on business. I am pleased that our breakfast offering was to your liking and that our team looked after you and offered you a friendly and helpful service throughout your stay. Thank you for taking the time to visit our leisure... More 

New Delhi
Contributor
20 reviews 20 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for nearly a week as part of a business delegation. Its a very good business hotel, I rate my experience as average mainly because of the poor WIFI connection, more below + points- 1)The hotel is located very well, about 300 meters from the Deansgate Station and within walking distance to the city center and many pubs and... More 

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Warwickshire, United Kingdom
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great room - very spacious and modern - with a good view of the city. The staff were very helpful and kindly printed some tickets for us. A couple of niggles: - Cloud23 was closed for a private party. I think in those circumstances, guests should be offered access to the executive lounge - we got the car park ticket... More 

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John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Blonkey Thank you for choosing to stay with us on your recent visit to Manchester. I am pleased that your guest room was to your satisfaction and that you encountered excellent customer service throughout your stay. We do have a limited number of car parking spaces which do become full very quickly. However, on these occasions we are happy... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

Very helpful staff. Very polite. I didn't have a pound for the lockers in the changing room but I mentioned this to the man who was working in the spa/fitness center and he went and fetched a pound for me to use. Very grateful. Breakfast was fantastic. Cloud 23 was amazing! Executive suite was great. Very luxurious. King size bed... More 

Review collected in partnership with Hilton Hotels & Resorts

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John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Jay M Thank you for your positive review. I am really pleased that you had a great stay with us and that you feel that we delivered in all areas. The team are always happy to offer you excellent service throughout your stay; they have been made aware of your words. We are so pleased that you enjoyed everything... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

For the amount of money you pay to stay at this hotel it is very poor. We stayed on the 9th floor. We are currently stuck on the 9th floor were we have been stuck for the last 35 minutes, 1 lift is broken and there are no stairs the other 2 lifts just keep going past our floor. rooms... More 

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John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Kaytie_M Thank you for taking the time to complete this review. I am sorry that you did not enjoy your stay. During your stay with us we unfortunately encountered a malfunction with two of our guest lifts, which was out of our control. An engineer was immediately called to remedy the situation. I can only apologise that you encountered... More 

San Francisco, CA
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel and particularly the manager, DAMIAN GILVARY, provided one of my best business stays ever. I showed up...tired and bedraggled...without a reservation. Although the hotel was fully booked, Damian found me a room, whisked me to the exec lounge, put a glass of wine in my hand and made it happen! And the next day...when my morning consisted of... More 

Was this review helpful? Yes 2
John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear CamelSanDiego Thank you for staying with us on your recent business trip to Manchester. I am so pleased that this stay was ‘the best’ We are very proud to have Damian as part of the team here at Hilton Manchester Deansgate and he is extremely thankful of your very complimentary words. I am absolutely thrilled that you had a... More 

Sheffield, United Kingdom
Top Contributor
86 reviews 86 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for 2 nights - reception were helpful & friendly. If you are having breakfast & it's not part of your package order it at reception as it's cheaper- you can't beat a good Hilton breakfast. The room was spacious, modern and laid out well, the bathroom was a good size with everything you need. Ask for a higher... More 

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John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Ruth B I appreciate the time you have taken to offer this review. I am pleased that your guest room was to your liking and that you encountered a warm welcome to the hotel. Thank you for visiting Cloud 23, I am really pleased that you enjoyed your time on the 23rd floor. Please accept my apologies that you... More 

Baltimore
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent staff at check in (shout out to Damien). Really nice room layout, excellent mattresses and bathroom amenities. Terrific views of skyline. Large hotel but staff makes it feel small and comfortable. Quick drive to airport from city center is an added benefit.

Was this review helpful? Yes 1
John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Edye Thank you for taking the time to share your kind words with us. I am pleased that you chose to stay with us on your visit to Manchester. I am really pleased that your guest room was to your liking and that you were able to enjoy the amazing views. The team at Hilton Manchester Deansgate are delighted... More 

faro
Top Contributor
71 reviews 71 reviews
34 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

this hotel gives you the wow factor, when you walk through the doors, great service, then onto the room where you have from floor to ceiling windows, so you feel you are on cloud nine, touching the sky, offering great views. great size room, nice deco. breakfast was really nice, gives you a sense of a big room but cozy... More 

Was this review helpful? Yes
John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Sonia F I am delighted that you booked a room to stay with us. Thank you for your very positive feedback, we really do appreciate it. I am really pleased that you had a great stay with us and that you enjoyed our breakfast offering. We are fortunate to be ideally located within Manchester and in walking distance of... More 

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