the Staff at the check in desk just seemed bored, 6 of them there and only 2 willing to do any checking in. The instructions for the car park couldnt be any more confusing and eventualy it cost more than promised. The room was rather small and the windows dirty so even with a nice view it wasnt so plesant....
More
Given the fact its a Hilton I was aware that they can be rather hit or miss,
The same standard doesn't really seem to be carried through this franchise!
I did find this hotel to be a little over rated!
My room was rather stuffy and ultra compact for an 'executive room' I dread to think what the standard room...
More
Dear Guest
Thank you for taking the time to complete this review and for sharing your feedback.
I have taken on board all of your comments regarding the design/size of our guest bedrooms. I can only apologise that the design features/size of our guest rooms are not to your liking. I appreciate that this is your personal choice and I...
More
Recently spent a weekend at this hotel. It coincided with a corporate event but nevertheless the staff were helpful, the service efficient; the room was better than expected; the spa experience wonderful. Sadly all that was positive became negative when I left my Kindle behind in the room when I booked out. As I was still in the hotel I...
More
Dear Guest
Thank you for taking the time to complete this review following your stay with us.
I am pleased that on the whole you had a great stay with us and that the team members were helpful, service efficient and that the guest room allocated to you was more than what you expected.
I appreciate that you did not...
More
Stayed April 2012 on business. Great location, but that's about the only positive - I won't be staying here again. My recommendation: AVOID. Having stayed in Hilton Hotels around the world, this has to be the worst experience I've had of this brand. The reception staff appeared more interested in discussing their social life with each other rather than processing...
More
Dear Guest
Thank you for taking the time to write this detailed review, we value your feedback.
I am absolutely horrified to read your comments regarding the manner of the Reception team whilst you were checking in. This is certainly not what I expect from my team members and I can assure you that they have not been trained to...
More
Stayed last week with a bunch of guys for a stag do, the receptionist made us all very welcome and we were promptly booked into our rooms. "Usual Hilton Quality"
Had a couple of drinks in Cloud 23, great views over Manchester, great for taking your wife / girlfriend rather than a bunch of guys.
Excellent breakfast and service the...
More
Dear Guest
I would like to thank you for taking the time to share your positive and feedback with everyone following your stay with us.
I am really pleased that you had a great stay with us and that you had the opportunity to visit Cloud 23.
I hope that you are able to return to the hotel soon.
Best...
More
It was my husbands 60th birthday and I had booked a meal in the restaurant for our family total 8 people.We were to have pre dinner drinks but was prevented from doing so because of a corporate evenr I had not been informed of this at booking.The member of staff at the lift was not helpfuk and said "If you...
More
Dear Guest
I would like to thank you for taking the time to share your feedback with everyone.
I empathise completely how frustrating it must have been to not gain access to Cloud 23 on arrival at the hotel.
At the time of your arrival Cloud 23 was hosting a corporate event which brought the bar to maximum capacity; therefore...
More
I booked a room at this hotel for a Saturday night, however was notified at 3pm on Thursday afternoon that they had overbooked the hotel and were no longer able to honour the reservation. I was offered a room at the Hilton Manchester Airport hotel as an alternative- how they see an airport hotel 30mins outside of Manchester with none...
More
Dear Guest
I would like to take this opportunity to thank you for understanding recently following your reservation to stay at Hilton Manchester Deansgate recently.
Please accept my sincere apologies for the inconvenience this must have caused you.
I was disappointed to learn that we had to relocate you to an alternative hotel. Unfortunately we found ourselves in an over...
More
I booked two rooms for a colleague and myself, two weeks in advance. We arrived and were told that the "system" had overbooked the hotel and that there were no rooms for us. We wre further told that arrangements had been made for us to be accommodated in another hotel and half an hour later a taxi arrived to take...
More
Dear Guest
I would like to take this opportunity to thank you for understanding recently following your reservation to stay at Hilton Manchester Deansgate recently.
Please accept my sincere apologies for the inconvenience this must have caused you.
I was disappointed to learn that we had to relocate you to an alternative hotel. Unfortunately we found ourselves in an over...
More
You expect a lot of Hilton Hotels and sometimes it must be hard to live up to that. However having stayed in the Hilton Manchester 4 times over the course of the the last 6 weeks I don't think the hotel lived up to it once.
The issues weren't huge but just showed a lack of attention. rooms with missing...
More
Dear Guest
Thank you for your feedback.
I am disappointed to read your review.
I greatly appreciate the time you have taken to detail the housekeeping and maintenance of rooms allocated to you during your stays with us. There can be no excuse for poor cleanliness or maintenance and I am very sorry that the rooms offered to you were...
More
Such a lovely venue but absolutely terrible service at the Hilton, mainly in Cloud 23. If you're not a trashy footballer unfortunately you get treated like a peasant. Had to complain several times at the slow service until eventually the manager came to speak with me who was nonchalant and unhelpful. Would not go to again, real shame.
Dear Guest
Thank you for taking the time to complete this review on line following your visit to Cloud 23 at Hilton Manchester Deansgate.
I am sorry that you encountered a delay in service whilst in Cloud 23. I can confirm that our bar tenders take great pride in preparing each cocktail to specification and this takes a small period...
More
If you own or manage Hilton Manchester Deansgate, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
1,079 Reviews
366 Reviews
1,030 Reviews
