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Hilton Manchester Deansgate

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303 Deansgate, Manchester M3 4LQ, England
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Hilton Manchester Deansgate
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Hilton Manchester Deansgate
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2,570 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stockport, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

Just returned from a Charity Dinner here that cost a fortune - and I'll come to that in a minute... but there was several incidents tonight that appalled me - I will give you a couple of examples... This function was full of stars, big business people etc - a real glitzy do! I was at the bar and a... More 

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Coventry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed for one night only on a business trip, but I was happy with the service and the hotel itself. Location is great, the rooms were comfortable, clean, couldnt fault anything. Staff friendly, didnt have a dinner but breakfast was very good.

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Alston, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just stayed for one night here on business, very fast check-in friendly helpful staff. Room clean and comfortable. Breakfast good with plenty of choice, all appeared fresh. Good location for exploring the sights of Manchester. Taxis right outside the door. Would stay again.

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Bolton England
Top Contributor
91 reviews 91 reviews
33 hotel reviews
132 helpful votes 132 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

After many years of reviewing this is the first ever "terrible" rating I've ever awarded! We stayed for one night to attend a near by fund raising ball. It cost £130 a night. For that money I expect a satisfactory room. The room was dull, smelled stale and was very shabby. There was a huge stain on the carpet by... More 

Was this review helpful? Yes 2
Cheshire, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed in one of the executive rooms situated on the 22 floor, room was fantastic and very clean. Staff were very helpful and friendly, also had access to executive lounge with gives you a great view over manchester. Only negative from the stay was that the hotel could be a bit more lenient on the times alcoholic drinks were available... More 

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John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Sam D Thank you for staying with us when choosing a hotel in the city, we are delighted that you had a great experience. I am really pleased that you were able to stay in a one of our Executive rooms which allowed you to enjoy the hospitality of the team in the lounge and the views from the... More 

Cranleigh
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I hardly bother reviewing big hotels as the good ones (like Hilton) make sure everything is the same (reasonably) high standard. I stayed here for a conference and it was pretty good. The room was a decent size, everything worked and the view (from the 18th floor) was pretty impressive, helped by the floor to ceiling window wall. I was... More 

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John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Dan W It was a pleasure to have you with us recently when you were attending a conference that we were given the opportunity to host. I am pleased that our guest rooms were to your liking and that enjoyed dining experience in Podium restaurant throughout your stay. I do hope that we are able to welcome you back... More 

Chester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here for a birthday and I booked the Executive room, which was worth the extra money as you get access to the lounge with a window table. Loved it and the views were great. Rooms were fine to bed was very comfortable and again you wake up to great views! We even got a plate with fruit on it... More 

Was this review helpful? Yes 1
John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear M15VB Thank you for staying with us recently to celebrate your birthday. I am pleased that you were able to enjoy the hospitality of the team in the Executive Lounge and that you were able to enjoyed the wonderful views of Manchester and beyond from the 23rd floor. I am pleased that your guest room was to your liking... More 

United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I stayed here on numerous occasions over the past few months for business. The staff are all friendly and efficient on most occasions. Views from the rooms are good, and the room themselves are of a generally decent standard. Aesthetically, they are modern and look pleasant. The only one time i faced an issue was when i allegedly used the... More 

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John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Qasnaq Thank you for choosing to return to stay with us on your business trips to Manchester. I am delighted that you continue to enjoy every aspect of the hotel and our service; I have certainly shared this with my team. I am sorry that you were charged for items not consumed during your visit. I am confident that... More 

2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Stayed here in March 2014 at a cost of £250 a night - on arrival discovered bed and cushions covered in stains, large stain on upholstered chair seat pad, blood on bathroom floor, rotting fruit and rubbish in mini bar! Immediately complained and was told housekeeping would deal with the problem, went out for the evening returned late to discover... More 

Was this review helpful? Yes 3
John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Guest Thank you for taking the time to complete this review following your stay with us 13 months ago. I was disappointed to read that you experienced poor housekeeping, please accept my apologies. However due to the time that has lapsed, I am unable to offer an explanation or launch an investigation. However, I can assure you that you... More 

Senior Contributor
26 reviews 26 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Having stayed at a few Hiltons in my time this stands out in the quality - both staff and hotel. Top tip - Executive rooms give you access to the Executive lounge, which happens to be on the 23rd floor (same as the bar that everyone is queuing at the lift to go to the public bar) but you get... More 

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John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear John F Thank you for staying with us and returning to the Hilton brand, your loyalty is very much appreciated. We are absolutely thrilled to learn that we stand out in terms of quality. We appreciate you booking to stay in an Executive room which gives you the added pleasure of relaxing and enjoying our 23rd floor Executive Lounge.... More 

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