It was my husbands 60th birthday and I had booked a meal in the restaurant for our family total 8 people.We were to have pre dinner drinks but was prevented from doing so because of a corporate evenr I had not been informed of this at booking.The member of staff at the lift was not helpfuk and said "If you... More

I booked a room at this hotel for a Saturday night, however was notified at 3pm on Thursday afternoon that they had overbooked the hotel and were no longer able to honour the reservation. I was offered a room at the Hilton Manchester Airport hotel as an alternative- how they see an airport hotel 30mins outside of Manchester with none... More

I booked two rooms for a colleague and myself, two weeks in advance. We arrived and were told that the "system" had overbooked the hotel and that there were no rooms for us. We wre further told that arrangements had been made for us to be accommodated in another hotel and half an hour later a taxi arrived to take... More

You expect a lot of Hilton Hotels and sometimes it must be hard to live up to that. However having stayed in the Hilton Manchester 4 times over the course of the the last 6 weeks I don't think the hotel lived up to it once. The issues weren't huge but just showed a lack of attention. rooms with missing... More

Such a lovely venue but absolutely terrible service at the Hilton, mainly in Cloud 23. If you're not a trashy footballer unfortunately you get treated like a peasant. Had to complain several times at the slow service until eventually the manager came to speak with me who was nonchalant and unhelpful. Would not go to again, real shame. More

We have stayed at the Hilton Deansgate before & really enjoyed it. I was a bit concerned this time about previous reviews saying that it was run down & dirty. This is not the case at all. We were upgraded to an Executive room which was very nice indeed & spotless, not at all run down . The bed was... More

Stayed at this hotel as wanted to try it and visit the famous Cloud 23 Bar We were greeted immediately as we entered hotel and the check in was excellent I had opted for an upgrade on e mail and was told it we had been successful so it was an exec room on 16th floor with exec lounge access... More

We must admit to being a little put off by the reviews left on Trip Advisor, but we really enjoyed it, smart hotel and great location for everything that Manchester has to offer. The staff were friendly and we found the food great. More

Service very friendly and helpful here, and the rooms were nice if not a little small. Shame that the night we were there the TV was being upgraded and we could only get 3 channels but so be it. Cocktails at the bar on the 23rd floor are not as nice as some i have had and if you are... More