The guy at reception didnt have a clue what was going on, the owner was of no help what so ever Actually offered his daughters room to one of the people travelling with us when they realised they had not got enough of the rooms we had requested available. We were not given a key to our room and had... More

My boyfriend and myself booked a double room at Hendam House Hotel a month before we were due to stay there. We chose it based on its fairly close-ish location to the MEN Arena given that most city centre hotels were either all booked up for the dates we wanted or they were far too expensive. We also found the... More

We booked to stay here on june 6th oasis night We booked it 8 months ago.. Got to hotel went to reception were told no rooms as they dont deal with agents evivo anymore.so we were stranded and had to drive home after gig which spoilt things somewhat. didnt go in rooms but the place smelled of urine and spices.there... More

I booked 5 twin rooms in this hell hole. Turned up and it took them 2 hours to tell us we wasnt booked in and that they had no other rooms and the whole of Manchester was fully booked. All 10 of us (stag do) were left stranded. Had an argument and threats made against us by the landlord, people... More

Surly unprofessional attitude of most staff .. acted as if they could not care less .. not advised that tea/coffee fixings were available, or where until late on last night of our stay .. and only because we asked if we could borrow a kettle or if they could fill our thermos with hot water .. asked to pay cash... More

Booked and paid in full....arrived told not booked in there but at Citi Park....arrived there no record of our booking.....photos are nothing like either hotel. Dirty, smelly, unkept, they both resembled hostels for the homeless and to be honest that is been kind. Reception areas dark and uninviting, dubious characters walking round the grounds of Citi Mansions and youths playing... More

The photos of this hotel posted on this and other sites give a false impression - the downstairs area is certainly like that but the rooms are rather tatty and for the price you would expect them to be ensuite and to include breakfast (this is an extra £7!). Also the 'satellite' TV only runs to the basic 5 terrestrial... More

I simply booked online two double rooms for June 2008, months in advance. Now for a start the area is run down and eerie, but we were well prepared for this as we stayed in the same hotel in 2006 when it was named the ‘Travellers Retreat’ and was therefore under different management. The area was then compensated for by... More

This is the worst hotel ever... the pictures that you see on the website are the only two rooms that have been refurbed and the rest of it is a disgrace. There are electric cables running on the outside of the walls, the main bedrooms in the photographs have glass doors with an ill fitting roller blind so you can... More